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AdGuard opening every time my Mac wakes from sleep #860

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Richipedia opened this issue Jun 19, 2023 · 1 comment
Closed
4 tasks done

AdGuard opening every time my Mac wakes from sleep #860

Richipedia opened this issue Jun 19, 2023 · 1 comment

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@Richipedia
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Richipedia commented Jun 19, 2023

Please answer the following questions for yourself before submitting an issue.

  • I am running the latest version
  • I made sure all content blockers are enabled in Safari settings
  • I checked the documentation and found no answer
  • I checked to make sure that this issue has not already been filed

AdGuard version

1.11.12

Environment

- OS: Ventura 13.4 (22F66)
- Safari version: 16.5 (18615.2.9.11.4)

What filters do you have enabled?

No response

Issue Details

Steps to reproduce:

  1. Wake Mac from sleep
  2. Close AdGuard for Safari window

Expected Behavior

AdGuard should NOT appear every time my Mac wakes from sleep.

Actual Behavior

Whenever my Mac wakes up from sleep AdGuard's window appears with the General settings tab selected. This issue persists after restarting my Mac.

Screenshots

Screenshot 1:

Additional Information

This has only started happening in the last few weeks. I couldn't give an exact start date.

@Versty
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Versty commented Jun 19, 2023

@Richipedia We are investigating this case and assume that the issue is related to the MacOS 13.4 version update.

Would you mind sending us the logs from your device?

  1. Reproduce the issue and remember the exact time when it happened;
  2. Open the extension settings --> Export logs and system info;
  3. Send the archive to apple@adguard.com and mention in the subject the issue number 853 and the reproduction time.

Let's continue the discussion in #853

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