Stripe JS error when address with no shipping options is selected

[asumaran]

Describe the bug

An error is displayed in the browser console after an address without defined shipping options is selected from the payment sheet.

To Reproduce

To reproduce the error, you need to have shipping options defined for a country, for example, the USA.
And you need to have an address from another country in your Google Pay or Apple Pay account, for example, Peru.

1. Add a product that requires shipping to the cart.
2. Go to the cart page.
3. Click the Google Pay or Apple Pay button.
4. Select the address that doesn’t have shipping options, in this case, an address from Peru.
5. Close the payment sheet and refresh the page.
6. Click the Google Pay or Apple Pay button.

Actual behavior

Notice that the payment sheet doesn’t appear, and the following error is displayed in the browser console:

v3/?ver=3.0:1 Uncaught (in promise) IntegrationError: When `shippingAddressRequired` is true, you must specify `shippingRates`.
    at H (v3/?ver=3.0:1:40043)
    at v3/?ver=3.0:1:361350
    at v3/?ver=3.0:1:354353

Screenshots

Expected behavior

The payment sheet should appear again and the order should be processed without issues.

[asumaran]

Originally reported here.

Notice that the issue goes away if we go to the checkout page and change the shipping address to an address from country with shipping options defined.

[leccyril]

hi,

i had exactly same issue with stripeplugin then with boxtal or packlink plugin delivery, i have delivery options and delivery adress is set.... so i could just not use apple pay nor google any quick fix ?

[asumaran]

@leccyril do you have a link where we can have a look?

[leccyril]

https://blackedition-gold.com/

for adresse choose France country
then zipcode like 57700
city Hayange

as you can see shipping method is present, even pickup on shop is available

[asumaran]

@leccyril in your case the product seems to require shipping but you set your product as virtual? Even your checkout page is not asking for a shipping address only a billing address.

Otherwise If you product doesn't require a shipping address try setting up the product as virtual.

[asumaran]

@leccyril I see that your product requires shipping. Do you have set up shipping options for France? Try setting up a global shipping option to discard a problem with shipping options.

[leccyril]

No it is classic product (perfume) not virtual , not downloadable, by default delivery adress same as invoicing

We only check if delivery address is different than invoicing

And yes shipping option is here

you can see 3 different type with one pickup in shop

thank you for your help

here the global shipping set for europa

with 3 expedition mode

[ethanclevenger91]

Also encountering this error. To reproduce:

1. Visit https://rosehillsourdough.com/product/the-breadmat/ in Safari
2. Add either variant of the mat to your cart
3. Visit checkout
4. Do not fill in the checkout form.
5. Use the "Apple Pay" button at the top of the page
6. Encounter a loading animation that doesn't go away
7. See same Stripe error noted by original reporter in console

System status report:

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.4.2
Legacy REST API Package Version: ✔ 1.0.4
Action Scheduler Version: ✔ 3.8.2
Log Directory Writable: ✔
WP Version: ❌ 6.7 - There is a newer version of WordPress available (6.7.1)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en
External object cache: –

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Server Info: nginx/1.25.5
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cURL Version: 7.68.0
OpenSSL/1.1.1f

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SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

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custom_css: 1
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feedback: 79
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Rosehill Sourdough Core: by Sterner Stuff –
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Two Factor: by Plugin Contributors – 0.9.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.5.6
WooCommerce Advanced Notifications: by WooCommerce – 1.4.8
WooCommerce Gift Cards: by Woo – 2.1.0
WooCommerce Legacy REST API: by WooCommerce – 1.0.4
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WP Migrate: by WP Engine – 2.7.0
WP Rocket: by WP Media – 3.17.2.1
YouTube WordPress Plugin by Embed Plus: by Embed Plus YouTube Plugin Team – 14.2.1.2

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Address Autocomplete for WooCommerce: by Addify – 1.0.3
TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.4.4
Wordfence Security: by Wordfence – 7.11.7
Zero Spam for WordPress: by Highfivery LLC – 5.5.7

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advanced-cache.php: advanced-cache.php

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Retention period: 30 days
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Cart: #464 - /cart/ -  Contains the woocommerce/cart block
Checkout: #465 - /checkout/ -  Contains the woocommerce/checkout block
My account: #466 - /my-account/
Terms and conditions: #4132 - /wpautoterms/terms-and-conditions/

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### Templates ###

Overrides: –

### WooPayments ###

Version: 8.5.0
Connected to WPCOM: Yes
WPCOM Blog ID: 173279375
Account ID: acct_1Ke2Fk2EobDiPCLR
Payment Gateway: Enabled
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Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Enabled
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### Gift Cards ###

Database Version: 2.1.0
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### WooCommerce PayPal Payments ###

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Shop country code: US
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
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Apple Pay: –
Google Pay: –
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Daily Cron: ✔ Next scheduled: 2024-11-26 18:45:15 -08:00
Options: ✔
Notes: 199
Onboarding: completed

### Action Scheduler ###

Canceled: 325
Oldest: 2024-10-25 13:22:09 -0700
Newest: 2024-11-25 10:33:10 -0800

Complete: 10,806
Oldest: 2024-10-25 13:19:54 -0700
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Failed: 2,246
Oldest: 2022-08-18 07:46:11 -0700
Newest: 2024-10-08 12:39:12 -0700

Pending: 1
Oldest: 2024-11-25 18:58:43 -0800
Newest: 2024-11-25 18:58:43 -0800


### Status report information ###

Generated at: 2024-11-25 12:16:25 -08:00

[asumaran]

Similar issue: #9939 this time caused by the option "Hide shipping costs until an address is entered" in WooCommerce.