From 94e6c2eb48f5d23c58613eb1cdbe427fa54c2d4a Mon Sep 17 00:00:00 2001
From: Jason Li <30815269+jliexpensify@users.noreply.github.com>
Date: Thu, 19 Sep 2024 14:46:13 +1000
Subject: [PATCH] Update Quickbooks-Desktop-Troubleshooting.md

Added a section to the bottom - Reports not exporting to QBD
---
 .../Quickbooks-Desktop-Troubleshooting.md            | 12 ++++++++++++
 1 file changed, 12 insertions(+)

diff --git a/docs/articles/expensify-classic/connections/quickbooks-desktop/Quickbooks-Desktop-Troubleshooting.md b/docs/articles/expensify-classic/connections/quickbooks-desktop/Quickbooks-Desktop-Troubleshooting.md
index 09afd2e4e7f2..06f894ce7ef6 100644
--- a/docs/articles/expensify-classic/connections/quickbooks-desktop/Quickbooks-Desktop-Troubleshooting.md
+++ b/docs/articles/expensify-classic/connections/quickbooks-desktop/Quickbooks-Desktop-Troubleshooting.md
@@ -89,3 +89,15 @@ If the problem persists, download the QuickBooks Desktop log file via the Web Co
 {% include info.html %}
 If you’re using a remote server (e.g. RightNetworks), you may need to contact that support team to request your logs.
 {% include end-info.html %}
+
+# Reports not exporting to QuickBooks Desktop
+
+Generally, this is the result of not having both the QuickBooks Web Connector and the Company File open, since the Report was exported.
+
+## How to resolve
+
+1. Make sure that the Web Connector and QuickBooks Desktop Company File are both open.
+2. In the Web Connector, check that the Last Status is “Ok”.
+3. Check the Report Comments in Expensify to confirm that the report has been successfully exported to QuickBooks Desktop.
+
+If these general troubleshooting steps don’t work, reach out to Concierge with your Expensify Report ID and a screenshot of your QuickBooks Web Connector.