[$250] Oldest unread message not displayed in Concierge

[m-natarajan]

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Version Number: 9.0.67-0
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @garrettmknight
Slack conversation (hyperlinked to channel name): ts_external_expensify_convert

Action Performed:

1. Signup for a new user and choose manage my team
2. Choose number of employees and accounting software option
3. Click Continue
   Link for session: https://fsty.io/v/ujphfF43

Expected Result:

Oldest unread message displayed in Concierge

Actual Result:

Oldest unread message not displayed in Concierge, scroll to the bottom of the setup tasks/message

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

task.con.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021866434424819479758
• Upwork Job ID: 1866434424819479758
• Last Price Increase: 2024-12-10

Issue Owner

Current Issue Owner: @garrettmknight

[melvin-bot]

Triggered auto assignment to @JmillsExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[JmillsExpensify]

I'm almost certain this is by design. @garrettmknight do you bring this up in Slack?

[danielrvidal]

Bringing it up in the weekly update.

[melvin-bot]

@JmillsExpensify Eep! 4 days overdue now. Issues have feelings too...

[JmillsExpensify]

Sounds good. I'm still not sure that this is a real bug.

[melvin-bot]

@JmillsExpensify Eep! 4 days overdue now. Issues have feelings too...

[JmillsExpensify]

@garrettmknight do you mind clarifying what you're trying to get at in this issue?

[melvin-bot]

@JmillsExpensify this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot]

Current assignee @garrettmknight is eligible for the NewFeature assigner, not assigning anyone new.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021866434424819479758

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @brunovjk (External)

[garrettmknight]

In this specific case, we're showing the most recent message that is sent by concierge, skipping past important context in the oldest message when a new user signs up on mobile. More broadly, I think we should open to the oldest unread chat for a user to ensure that they're not missing context in the conversation.

[garrettmknight]

Also, this might be an internal issue, but I wanted to give external a shot before recruiting.

[brunovjk]

Please correct me if Im wrong, but, I think this behavior might be intentional, as I worked on a similar issue (#52025) weeks ago.

cc: @garrettmknight @JmillsExpensify

[garrettmknight]

Gonna try to find where this is definitively written down before moving forwad.

[garrettmknight]

https://expensify.slack.com/archives/C9YU7BX5M/p1734030390771639