diff --git a/src/libs/actions/Report.js b/src/libs/actions/Report.js
index ab2ac7fb0ca2..1ab0685580f0 100644
--- a/src/libs/actions/Report.js
+++ b/src/libs/actions/Report.js
@@ -1388,9 +1388,15 @@ function updateWriteCapabilityAndNavigate(report, newValue) {
 
 /**
  * Navigates to the 1:1 report with Concierge
+ *
+ * @param {Boolean} ignoreConciergeReportID - Flag to ignore conciergeChatReportID during navigation. The default behavior is to not ignore.
  */
-function navigateToConciergeChat() {
-    if (!conciergeChatReportID) {
+function navigateToConciergeChat(ignoreConciergeReportID = false) {
+    // If conciergeChatReportID contains a concierge report ID, we navigate to the concierge chat using the stored report ID.
+    // Otherwise, we would find the concierge chat and navigate to it.
+    // Now, when user performs sign-out and a sign-in again, conciergeChatReportID may contain a stale value.
+    // In order to prevent navigation to a stale value, we use ignoreConciergeReportID to forcefully find and navigate to concierge chat.
+    if (!conciergeChatReportID || ignoreConciergeReportID) {
         // In order to avoid creating concierge repeatedly,
         // we need to ensure that the server data has been successfully pulled
         Welcome.serverDataIsReadyPromise().then(() => {
@@ -1884,7 +1890,7 @@ function openReportFromDeepLink(url, isAuthenticated) {
     InteractionManager.runAfterInteractions(() => {
         Session.waitForUserSignIn().then(() => {
             if (route === ROUTES.CONCIERGE) {
-                navigateToConciergeChat();
+                navigateToConciergeChat(true);
                 return;
             }
             Navigation.navigate(route, CONST.NAVIGATION.TYPE.PUSH);