diff --git a/app/models/manageiq/providers/vmware/infra_manager/vm/remote_console.rb b/app/models/manageiq/providers/vmware/infra_manager/vm/remote_console.rb
index 4f889cda7..963c869d4 100644
--- a/app/models/manageiq/providers/vmware/infra_manager/vm/remote_console.rb
+++ b/app/models/manageiq/providers/vmware/infra_manager/vm/remote_console.rb
@@ -81,12 +81,16 @@ def validate_remote_console_webmks_support
   end
 
   #
-  # VNC
+  # HTML5 selects the best available console type (VNC or WebMKS)
   #
   def remote_console_html5_acquire_ticket(userid, originating_server)
-    remote_console_vnc_acquire_ticket(userid, originating_server)
+    protocol = with_provider_object { |v| v.extraConfig["RemoteDisplay.vnc.enabled"] } ? 'vnc' : 'webmks'
+    send("remote_console_#{protocol}_acquire_ticket", userid, originating_server)
   end
 
+  #
+  # VNC
+  #
   def remote_console_vnc_acquire_ticket(userid, originating_server)
     validate_remote_console_acquire_ticket("vnc")