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When you have two licenses stored in HKLM and HKCU where one might be expired, ServiceInsight reports you don't have a valid license to run the application. This may also happen because of the way license is installed into the register as license imported via ServiceInsight is stored in a different location than the license imported via ServiceControl Management Utility.
Who's affected
Everyone migrating from a Trial License and if you use ServiceControl Management Utility to import the license.
The text was updated successfully, but these errors were encountered:
HEskandari
changed the title
Update licensing package that'd allow looking for a valid license on multiple locations
Look for a valid license on multiple locations (HKCU and HKLM)
Jul 11, 2016
HEskandari
changed the title
Look for a valid license on multiple locations (HKCU and HKLM)
When you have two licenses in HKLM and HKCU where one is expired, ServiceInsight won't run
Jul 11, 2016
Symptoms
When you have two licenses stored in HKLM and HKCU where one might be expired, ServiceInsight reports you don't have a valid license to run the application. This may also happen because of the way license is installed into the register as license imported via ServiceInsight is stored in a different location than the license imported via ServiceControl Management Utility.
Who's affected
Everyone migrating from a Trial License and if you use ServiceControl Management Utility to import the license.
The text was updated successfully, but these errors were encountered: