diff --git a/app/livechat/imports/server/rest/inquiries.js b/app/livechat/imports/server/rest/inquiries.js
new file mode 100644
index 000000000000..a341d9978e88
--- /dev/null
+++ b/app/livechat/imports/server/rest/inquiries.js
@@ -0,0 +1,69 @@
+import { Meteor } from 'meteor/meteor';
+import { Match, check } from 'meteor/check';
+
+import { API } from '../../../../api';
+import { hasPermission } from '../../../../authorization';
+import { Users, LivechatDepartment } from '../../../../models';
+import { LivechatInquiry } from '../../../lib/LivechatInquiry';
+
+API.v1.addRoute('livechat/inquiries.list', { authRequired: true }, {
+	get() {
+		if (!hasPermission(this.userId, 'view-livechat-manager')) {
+			return API.v1.unauthorized();
+		}
+		const { offset, count } = this.getPaginationItems();
+		const { sort } = this.parseJsonQuery();
+		const { department } = this.requestParams();
+		const ourQuery = Object.assign({}, { status: 'open' });
+		if (department) {
+			const departmentFromDB = LivechatDepartment.findOneByIdOrName(department);
+			if (departmentFromDB) {
+				ourQuery.department = departmentFromDB._id;
+			}
+		}
+		const cursor = LivechatInquiry.find(ourQuery, {
+			sort: sort || { ts: -1 },
+			skip: offset,
+			limit: count,
+			fields: {
+				rid: 1,
+				name: 1,
+				ts: 1,
+				status: 1,
+				department: 1,
+			},
+		});
+		const totalCount = cursor.count();
+		const inquiries = cursor.fetch();
+
+
+		return API.v1.success({
+			inquiries,
+			offset,
+			count: inquiries.length,
+			total: totalCount,
+		});
+	},
+});
+
+API.v1.addRoute('livechat/inquiries.take', { authRequired: true }, {
+	post() {
+		if (!hasPermission(this.userId, 'view-livechat-manager')) {
+			return API.v1.unauthorized();
+		}
+		try {
+			check(this.bodyParams, {
+				inquiryId: String,
+				userId: Match.Maybe(String),
+			});
+			if (this.bodyParams.userId && !Users.findOneById(this.bodyParams.userId, { fields: { _id: 1 } })) {
+				return API.v1.failure('The user is invalid');
+			}
+			return API.v1.success({
+				inquiry: Meteor.runAsUser(this.bodyParams.userId || this.userId, () => Meteor.call('livechat:takeInquiry', this.bodyParams.inquiryId)),
+			});
+		} catch (e) {
+			return API.v1.failure(e);
+		}
+	},
+});
diff --git a/app/livechat/server/api.js b/app/livechat/server/api.js
index 38c7e462da06..5b95e5a4b3c2 100644
--- a/app/livechat/server/api.js
+++ b/app/livechat/server/api.js
@@ -3,3 +3,4 @@ import '../imports/server/rest/facebook.js';
 import '../imports/server/rest/sms.js';
 import '../imports/server/rest/users.js';
 import '../imports/server/rest/upload.js';
+import '../imports/server/rest/inquiries.js';