diff --git a/app/livechat/client/views/app/livechatReadOnly.html b/app/livechat/client/views/app/livechatReadOnly.html
index efe4e7fc63da..0ff465acd25d 100644
--- a/app/livechat/client/views/app/livechatReadOnly.html
+++ b/app/livechat/client/views/app/livechatReadOnly.html
@@ -1,8 +1,8 @@
 <template name="livechatReadOnly">
-	{{#if roomOpen}}
-		{{#if isPreparing}}
-			{{> loading}}
-		{{else}}
+	{{#if isPreparing}}
+		{{> loading}}
+	{{else}}
+		{{#if roomOpen}}
 			{{#if isOnHold}}
 				<div class="rc-message-box__join">
 					{{{_ "chat_on_hold_due_to_inactivity"}}}
@@ -21,8 +21,8 @@
 					</div>
 				{{/if}}
 			{{/if}}
+		{{else}}
+			<p>{{_ "This_conversation_is_already_closed"}}</p>
 		{{/if}}
-	{{else}}
-		<p>{{_ "This_conversation_is_already_closed"}}</p>
 	{{/if}}
 </template>