diff --git a/apps/meteor/client/views/omnichannel/contactHistory/MessageList/ContactHistoryMessagesList.tsx b/apps/meteor/client/views/omnichannel/contactHistory/MessageList/ContactHistoryMessagesList.tsx
index 70e2619be58e..975190d59650 100644
--- a/apps/meteor/client/views/omnichannel/contactHistory/MessageList/ContactHistoryMessagesList.tsx
+++ b/apps/meteor/client/views/omnichannel/contactHistory/MessageList/ContactHistoryMessagesList.tsx
@@ -12,7 +12,8 @@ import {
 	TextInput,
 	Throbber,
 } from '@rocket.chat/fuselage';
-import { useSetting, useTranslation, useUserPreference } from '@rocket.chat/ui-contexts';
+import { useResizeObserver } from '@rocket.chat/fuselage-hooks';
+import { useSetting, useTranslation, useUserPreference, useUserId } from '@rocket.chat/ui-contexts';
 import type { ChangeEvent, ReactElement } from 'react';
 import React, { useMemo, useState } from 'react';
 import { Virtuoso } from 'react-virtuoso';
@@ -43,9 +44,15 @@ const ContactHistoryMessagesList = ({ chatId, onClose, onOpenRoom }: ContactHist
 	const t = useTranslation();
 	const [text, setText] = useState('');
 	const showUserAvatar = !!useUserPreference<boolean>('displayAvatars');
+	const userId = useUserId();
+
+	const { ref, contentBoxSize: { inlineSize = 378, blockSize = 1 } = {} } = useResizeObserver<HTMLElement>({
+		debounceDelay: 200,
+	});
 
 	const { itemsList: messageList, loadMoreItems } = useHistoryMessageList(
 		useMemo(() => ({ roomId: chatId, filter: text }), [chatId, text]),
+		userId,
 	);
 
 	const handleSearchChange = (event: ChangeEvent<HTMLInputElement>): void => {
@@ -59,7 +66,7 @@ const ContactHistoryMessagesList = ({ chatId, onClose, onOpenRoom }: ContactHist
 		<>
 			<ContextualbarHeader>
 				<ContextualbarIcon name='history' />
-				<ContextualbarTitle>{t('Chat_History')}</ContextualbarTitle>
+				<ContextualbarTitle>{t('Conversation')}</ContextualbarTitle>
 				<ContextualbarClose onClick={onClose} />
 			</ContextualbarHeader>
 
@@ -97,14 +104,22 @@ const ContactHistoryMessagesList = ({ chatId, onClose, onOpenRoom }: ContactHist
 					</States>
 				)}
 				{phase !== AsyncStatePhase.LOADING && totalItemCount === 0 && <ContextualbarEmptyContent title={t('No_results_found')} />}
-				<Box flexGrow={1} flexShrink={1} overflow='hidden' display='flex'>
+				<Box flexGrow={1} flexShrink={1} overflow='hidden' display='flex' ref={ref}>
 					{!error && totalItemCount > 0 && history.length > 0 && (
 						<Virtuoso
 							totalCount={totalItemCount}
+							initialTopMostItemIndex={{ index: 'LAST' }}
+							followOutput
+							style={{
+								height: blockSize,
+								width: inlineSize,
+							}}
 							endReached={
 								phase === AsyncStatePhase.LOADING
 									? (): void => undefined
-									: (start): unknown => loadMoreItems(start, Math.min(50, totalItemCount - start))
+									: (start): void => {
+											loadMoreItems(start, Math.min(50, totalItemCount - start));
+									  }
 							}
 							overscan={25}
 							data={messages}
diff --git a/apps/meteor/client/views/omnichannel/contactHistory/MessageList/useHistoryMessageList.ts b/apps/meteor/client/views/omnichannel/contactHistory/MessageList/useHistoryMessageList.ts
index cd231b84e8dd..ba450cda05e3 100644
--- a/apps/meteor/client/views/omnichannel/contactHistory/MessageList/useHistoryMessageList.ts
+++ b/apps/meteor/client/views/omnichannel/contactHistory/MessageList/useHistoryMessageList.ts
@@ -1,9 +1,12 @@
+import type { IUser } from '@rocket.chat/core-typings';
 import { useEndpoint } from '@rocket.chat/ui-contexts';
-import { useCallback, useState } from 'react';
+import { useCallback, useMemo, useState } from 'react';
 
 import { useScrollableMessageList } from '../../../../hooks/lists/useScrollableMessageList';
+import { useStreamUpdatesForMessageList } from '../../../../hooks/lists/useStreamUpdatesForMessageList';
 import { useComponentDidUpdate } from '../../../../hooks/useComponentDidUpdate';
 import { MessageList } from '../../../../lib/lists/MessageList';
+import { getConfig } from '../../../../lib/utils/getConfig';
 
 type HistoryMessageListOptions = {
 	filter: string;
@@ -12,6 +15,7 @@ type HistoryMessageListOptions = {
 
 export const useHistoryMessageList = (
 	options: HistoryMessageListOptions,
+	uid: IUser['_id'] | null,
 ): {
 	itemsList: MessageList;
 	initialItemCount: number;
@@ -42,7 +46,12 @@ export const useHistoryMessageList = (
 		[getMessages, options.filter],
 	);
 
-	const { loadMoreItems, initialItemCount } = useScrollableMessageList(itemsList, fetchMessages, 25);
+	const { loadMoreItems, initialItemCount } = useScrollableMessageList(
+		itemsList,
+		fetchMessages,
+		useMemo(() => parseInt(`${getConfig('historyMessageListSize', 10)}`), []),
+	);
+	useStreamUpdatesForMessageList(itemsList, uid, options.roomId);
 
 	return {
 		itemsList,
diff --git a/apps/meteor/client/views/omnichannel/directory/chats/ChatTable.tsx b/apps/meteor/client/views/omnichannel/directory/chats/ChatTable.tsx
index 95766c2887f8..46b5b6784ce0 100644
--- a/apps/meteor/client/views/omnichannel/directory/chats/ChatTable.tsx
+++ b/apps/meteor/client/views/omnichannel/directory/chats/ChatTable.tsx
@@ -32,7 +32,6 @@ const ChatTable = () => {
 	const query = useMemo(
 		() => ({
 			sort: `{ "${sortBy}": ${sortDirection === 'asc' ? 1 : -1} }`,
-			open: false,
 			roomName: text || '',
 			agents: userIdLoggedIn ? [userIdLoggedIn] : [],
 			...(itemsPerPage && { count: itemsPerPage }),