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disable welcome emails #2665

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guaka opened this issue Jan 25, 2024 · 5 comments
Closed

disable welcome emails #2665

guaka opened this issue Jan 25, 2024 · 5 comments

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@guaka
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guaka commented Jan 25, 2024

to reduce the number of incoming support tickets

@guaka
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guaka commented Jan 26, 2024

Quick and dirty solution: change the configuration so that the first, second and third emails are only sent after 1000000 days

 welcomeSequence: {
      first: { minutes: 0 },
      second: { hours: 24 },
      third: { days: 14 },
 },

second: { hours: 24 },

@chmac chmac closed this as completed in 318b8f9 Jan 26, 2024
@guaka
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guaka commented Jan 26, 2024

just signed up with a test account, no welcome emails have arrived so far

@TMC89
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TMC89 commented Feb 4, 2024

Got a support ticket where the member received an email 31th of January..
Ticket #6603 if you need more details @guaka

@chmac
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chmac commented Feb 4, 2024

It's possible that all members who signed up before we disabled the emails will still get their welcome emails. I think we disabled the scheduling of new emails for new users, but not the sending of emails for existing users, if that makes sense.

@guaka
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guaka commented Feb 4, 2024

@chmac assessment makes sense. The welcome email relating to ticket 6603 was sent on Jan 31st and says "You signed up a little while ago", so probably the 3rd in the sequence, delivered after 14 days (edit: yes, user signed up January 16th).

There were still 3 agendaJobs (out of 772601) related to a welcome sequence, all 3 had "failReason" : "Operation users.find() buffering timed out after 10000ms" and with failCount 408 and 97. I deleted these.

I could come up with questions (e.g. if it was 14 days there should have been more agendaJobs left, and why did this users.find() operation fail) but this is not important, and I expect that no more welcome emails will go out from now on.

chmac added a commit that referenced this issue Feb 8, 2024
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