Service is not stable within China mainland, socket connection failed after trying 3 times

[tjcchen]

Hi Team,

Recently, I tried to integrate your service into our product. I have to say your voice service is amazing, but I found that your service is not stable in China mainland (Sometimes it works, but sometimes it doesn't). As most of our users will be Chinese students at this stage, could you provide solutions for my team.

Error message:

VM1346:9 WebSocket connection to 'wss://ip-10-67-4-123-ap-northeast-2-wss.daily.co/' failed: WebSocket is closed before the connection is established.

Error screenshot:

After some investigation, I figured out this error is pertaining to the web socket connection, could you please help take a look. Thanks in advance.

Regards,
Andy

[lita-jerry]

I have also encountered this problem. Has it been resolved now?