diff --git a/airbyte-integrations/connectors/source-zendesk-support/Dockerfile b/airbyte-integrations/connectors/source-zendesk-support/Dockerfile index 6f8396d9e2f2..bfd5a4a6a16e 100644 --- a/airbyte-integrations/connectors/source-zendesk-support/Dockerfile +++ b/airbyte-integrations/connectors/source-zendesk-support/Dockerfile @@ -25,5 +25,5 @@ COPY source_zendesk_support ./source_zendesk_support ENV AIRBYTE_ENTRYPOINT "python /airbyte/integration_code/main.py" ENTRYPOINT ["python", "/airbyte/integration_code/main.py"] -LABEL io.airbyte.version=0.2.16 +LABEL io.airbyte.version=0.2.17 LABEL io.airbyte.name=airbyte/source-zendesk-support diff --git a/airbyte-integrations/connectors/source-zendesk-support/acceptance-test-config.yml b/airbyte-integrations/connectors/source-zendesk-support/acceptance-test-config.yml index 561f7675518e..3645853ccfdb 100644 --- a/airbyte-integrations/connectors/source-zendesk-support/acceptance-test-config.yml +++ b/airbyte-integrations/connectors/source-zendesk-support/acceptance-test-config.yml @@ -1,29 +1,40 @@ # See [Source Acceptance Tests](https://docs.airbyte.com/connector-development/testing-connectors/source-acceptance-tests-reference) # for more information about how to configure these tests connector_image: airbyte/source-zendesk-support:dev -tests: +test_strictness_level: high +acceptance_tests: spec: - - spec_path: "source_zendesk_support/spec.json" + tests: + - spec_path: "source_zendesk_support/spec.json" connection: - - config_path: "secrets/config.json" - status: "succeed" - - config_path: "secrets/config_oauth.json" - status: "succeed" - - config_path: "integration_tests/invalid_config.json" - status: "failed" + tests: + - config_path: "secrets/config.json" + status: "succeed" + - config_path: "secrets/config_oauth.json" + status: "succeed" + - config_path: "integration_tests/invalid_config.json" + status: "failed" discovery: - - config_path: "secrets/config.json" - - config_path: "secrets/config_oauth.json" + tests: + - config_path: "secrets/config.json" + - config_path: "secrets/config_oauth.json" basic_read: - - config_path: "secrets/config.json" - configured_catalog_path: "integration_tests/configured_catalog.json" - empty_streams: ["tags"] + tests: + - config_path: "secrets/config.json" + expect_records: + path: "integration_tests/expected_records.txt" + empty_streams: + - name: "tags" + bypass_reason: "can not fill the stream" incremental: - - config_path: "secrets/config.json" - configured_catalog_path: "integration_tests/configured_catalog.json" - future_state_path: "integration_tests/abnormal_state.json" - cursor_paths: - ticket_comments: ["created_at"] + tests: + - config_path: "secrets/config.json" + configured_catalog_path: "integration_tests/incremental_catalog.json" + future_state: + future_state_path: "integration_tests/abnormal_state.json" + cursor_paths: + ticket_comments: ["created_at"] full_refresh: - - config_path: "secrets/config.json" - configured_catalog_path: "integration_tests/configured_catalog.json" + tests: + - config_path: "secrets/config.json" + configured_catalog_path: "integration_tests/configured_catalog.json" diff --git a/airbyte-integrations/connectors/source-zendesk-support/integration_tests/configured_catalog.json b/airbyte-integrations/connectors/source-zendesk-support/integration_tests/configured_catalog.json index 55c43dc76d9e..014a46ac7318 100644 --- a/airbyte-integrations/connectors/source-zendesk-support/integration_tests/configured_catalog.json +++ b/airbyte-integrations/connectors/source-zendesk-support/integration_tests/configured_catalog.json @@ -9,7 +9,7 @@ "default_cursor_field": ["updated_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -21,7 +21,7 @@ "default_cursor_field": ["updated_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -33,7 +33,7 @@ "default_cursor_field": ["updated_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -45,7 +45,7 @@ "default_cursor_field": ["updated_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -57,7 +57,7 @@ "default_cursor_field": ["updated_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -101,7 +101,7 @@ "default_cursor_field": ["created_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -113,7 +113,7 @@ "default_cursor_field": ["created_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -125,7 +125,7 @@ "default_cursor_field": ["updated_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -137,7 +137,7 @@ "default_cursor_field": ["updated_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -149,7 +149,7 @@ "default_cursor_field": ["updated_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -161,7 +161,7 @@ "default_cursor_field": ["time"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -173,7 +173,7 @@ "default_cursor_field": ["generated_timestamp"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" }, { @@ -185,7 +185,7 @@ "default_cursor_field": ["updated_at"], "source_defined_primary_key": [["id"]] }, - "sync_mode": "incremental", + "sync_mode": "full_refresh", "destination_sync_mode": "append" } ] diff --git a/airbyte-integrations/connectors/source-zendesk-support/integration_tests/expected_records.txt b/airbyte-integrations/connectors/source-zendesk-support/integration_tests/expected_records.txt new file mode 100644 index 000000000000..d2ab602ea31e --- /dev/null +++ b/airbyte-integrations/connectors/source-zendesk-support/integration_tests/expected_records.txt @@ -0,0 +1,112 @@ +{"stream":"group_memberships","data":{"url":"https://d3v-airbyte.zendesk.com/api/v2/group_memberships/360007820916.json","id":360007820916,"user_id":360786799676,"group_id":360003074836,"default":true,"created_at":"2020-12-11T18:34:05Z","updated_at":"2020-12-11T18:34:05Z"},"emitted_at":1668515312447} 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You can call me back at my personal desk 833-577-2535.","started_at":"2022-09-19T14:52:39Z","location":"Ohio, United States","author_id":null,"public":false,"brand_id":360000358316,"via_id":33,"line_type":"phone","answered_by_name":"Unknown","transcription_status":"completed"},"formatted_from":"+1 (234) 601-8567","formatted_to":"+1 (205) 953-1462","transcription_visible":true,"author_id":5527111815439,"body":"Voicemail from +1 (234) 601-8567\nCall Details:\n\nCall from: +1 (234) 601-8567\nCall to: +1 (205) 953-1462\nTime of call: 2022-09-19 14:52:39 UTC\nLocation: Ohio, United States\nAnswered by: Unknown\nLength of phone call: 55 seconds\nListen to the recording: https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CA63836f2beb837de2d9b9fd7780183755/twilio/voicemail/recording\n\nTranscription:\n\nMy name is Karen stone. This is a notification call from our department of tax debt and financial settlement services. There are new programs that can help you reduce or eliminate your debt completely. It is possible that your tax debt can now be considered temporarily non collectible. You can call me back at my personal desk 833-577-2535.\n","html_body":"

Voicemail from +1 (234) 601-8567\n
Call Details:

\n\n

Call from: +1 (234) 601-8567\n
Call to: +1 (205) 953-1462\n
Time of call: 2022-09-19 14:52:39 UTC\n
Location: Ohio, United States\n
Answered by: Unknown\n
Length of phone call: 55 seconds\n
Listen to the recording: https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CA63836f2beb837de2d9b9fd7780183755/twilio/voicemail/recording

\n\n

Transcription:

\n\n

My name is Karen stone. This is a notification call from our department of tax debt and financial settlement services. There are new programs that can help you reduce or eliminate your debt completely. It is possible that your tax debt can now be considered temporarily non collectible. You can call me back at my personal desk 833-577-2535.

","trusted":true,"attachments":[],"created_at":"2022-09-19T14:53:49Z","audit_id":5527086839823},{"id":5527086840079,"type":"Create","value":"360000358316","field_name":"brand_id"},{"id":5527086840207,"type":"Create","value":"5527111815439","field_name":"requester_id"},{"id":5527086840335,"type":"Create","value":"Voicemail from: Caller +1 (234) 601-8567","field_name":"subject"},{"id":5527086840463,"type":"Create","value":null,"field_name":"priority"},{"id":5527086840591,"type":"Create","value":null,"field_name":"type"},{"id":5527086840719,"type":"Create","value":"new","field_name":"status"},{"id":5527086840847,"type":"Create","value":"360000084116","field_name":"ticket_form_id"},{"id":5527086840975,"type":"Create","value":"0","field_name":"is_public"},{"id":5527086841103,"type":"Notification","via":{"channel":"rule","source":{"from":{"deleted":false,"title":"Notify all agents of received request","id":360011363296,"revision_id":3},"rel":"trigger"}},"subject":"[{{ticket.account}}] {{ticket.title}}","body":"A ticket (#{{ticket.id}}) by {{ticket.requester.name}} has been received. It is unassigned.\n\n{{ticket.comments_formatted}}","recipients":[361089721035,360786799676]}],"via":{"channel":"voice","source":{"rel":"voicemail","from":{"formatted_phone":"+1 (234) 601-8567","phone":"+12346018567","name":"Caller +1 (234) 601-8567"},"to":{"formatted_phone":"+1 (205) 953-1462","phone":"+12059531462","name":"Airbyte","brand_id":360000358316}}}},"emitted_at":1668515322904} +{"stream":"ticket_audits","data":{"id":5527065836303,"ticket_id":144,"created_at":"2022-09-19T14:43:42Z","author_id":-1,"metadata":{"system":{"client":"","ip_address":""},"custom":{}},"events":[{"id":5527065836431,"type":"VoiceComment","public":false,"data":{"from":"+17327698461","to":"+12059531462","recording_url":"https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CAffbb3e7341a040ac224a56a622530225/twilio/voicemail/recording","recording_type":"voicemail","recorded":true,"recording_consent_action":null,"call_id":5527080258447,"call_duration":25,"answered_by_id":null,"transcription_text":"","started_at":"2022-09-19T14:43:01Z","location":"Keansburg, New Jersey, United States","author_id":null,"public":false,"brand_id":360000358316,"via_id":33,"line_type":"phone","answered_by_name":"Unknown","transcription_status":"completed"},"formatted_from":"+1 (732) 769-8461","formatted_to":"+1 (205) 953-1462","transcription_visible":false,"author_id":5527080499599,"body":"Voicemail from +1 (732) 769-8461\nCall Details:\n\nCall from: +1 (732) 769-8461\nCall to: +1 (205) 953-1462\nTime of call: 2022-09-19 14:43:01 UTC\nLocation: Keansburg, New Jersey, United States\nAnswered by: Unknown\nLength of phone call: 25 seconds\nListen to the recording: https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CAffbb3e7341a040ac224a56a622530225/twilio/voicemail/recording\n","html_body":"

Voicemail from +1 (732) 769-8461\n
Call Details:

\n\n

Call from: +1 (732) 769-8461\n
Call to: +1 (205) 953-1462\n
Time of call: 2022-09-19 14:43:01 UTC\n
Location: Keansburg, New Jersey, United States\n
Answered by: Unknown\n
Length of phone call: 25 seconds\n
Listen to the recording: https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CAffbb3e7341a040ac224a56a622530225/twilio/voicemail/recording

","trusted":true,"attachments":[],"created_at":"2022-09-19T14:43:42Z","audit_id":5527065836303},{"id":5527065836559,"type":"Create","value":"360000358316","field_name":"brand_id"},{"id":5527065836687,"type":"Create","value":"5527080499599","field_name":"requester_id"},{"id":5527065836815,"type":"Create","value":"Voicemail from: Caller +1 (732) 769-8461","field_name":"subject"},{"id":5527065836943,"type":"Create","value":null,"field_name":"priority"},{"id":5527065837071,"type":"Create","value":null,"field_name":"type"},{"id":5527065837199,"type":"Create","value":"new","field_name":"status"},{"id":5527065837327,"type":"Create","value":"360000084116","field_name":"ticket_form_id"},{"id":5527065837455,"type":"Create","value":"0","field_name":"is_public"},{"id":5527065837583,"type":"Notification","via":{"channel":"rule","source":{"from":{"deleted":false,"title":"Notify all agents of received request","id":360011363296,"revision_id":3},"rel":"trigger"}},"subject":"[{{ticket.account}}] {{ticket.title}}","body":"A ticket (#{{ticket.id}}) by {{ticket.requester.name}} has been received. It is unassigned.\n\n{{ticket.comments_formatted}}","recipients":[361089721035,360786799676]}],"via":{"channel":"voice","source":{"rel":"voicemail","from":{"formatted_phone":"+1 (732) 769-8461","phone":"+17327698461","name":"Caller +1 (732) 769-8461"},"to":{"formatted_phone":"+1 (205) 953-1462","phone":"+12059531462","name":"Airbyte","brand_id":360000358316}}}},"emitted_at":1668515322905} +{"stream":"ticket_audits","data":{"id":5456111210511,"ticket_id":143,"created_at":"2022-09-06T21:01:54Z","author_id":-1,"metadata":{"system":{},"custom":{}},"events":[{"id":5456111210639,"type":"Change","value":"offered","field_name":"satisfaction_score","previous_value":"unoffered"}],"via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"Request customer satisfaction rating (system automation)","id":360021281435},"rel":"automation"}}},"emitted_at":1668515322906} +{"stream":"ticket_audits","data":{"id":5455947690127,"ticket_id":143,"created_at":"2022-09-06T19:51:07Z","author_id":-1,"metadata":{"system":{"client":"","ip_address":""},"custom":{}},"events":[{"id":5455947690255,"type":"VoiceComment","public":false,"data":{"from":"+14792754979","to":"+12059531462","recording_url":"https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CA1e6df4488d4ff32fca57b38829eb2bed/twilio/voicemail/recording","recording_type":"voicemail","recorded":true,"recording_consent_action":null,"call_id":360178181715,"call_duration":25,"answered_by_id":null,"transcription_text":"","started_at":"2022-09-06T19:50:32Z","location":"Fort smith, Arkansas, United States","author_id":null,"public":false,"brand_id":360000358316,"via_id":33,"line_type":"phone","answered_by_name":"Unknown","transcription_status":"completed"},"formatted_from":"+1 (479) 275-4979","formatted_to":"+1 (205) 953-1462","transcription_visible":false,"author_id":5455951810447,"body":"Voicemail from +1 (479) 275-4979\nCall Details:\n\nCall from: +1 (479) 275-4979\nCall to: +1 (205) 953-1462\nTime of call: 2022-09-06 19:50:32 UTC\nLocation: Fort smith, Arkansas, United States\nAnswered by: Unknown\nLength of phone call: 25 seconds\nListen to the recording: https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CA1e6df4488d4ff32fca57b38829eb2bed/twilio/voicemail/recording\n","html_body":"

Voicemail from +1 (479) 275-4979\n
Call Details:

\n\n

Call from: +1 (479) 275-4979\n
Call to: +1 (205) 953-1462\n
Time of call: 2022-09-06 19:50:32 UTC\n
Location: Fort smith, Arkansas, United States\n
Answered by: Unknown\n
Length of phone call: 25 seconds\n
Listen to the recording: https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CA1e6df4488d4ff32fca57b38829eb2bed/twilio/voicemail/recording

","trusted":true,"attachments":[],"created_at":"2022-09-06T19:51:07Z","audit_id":5455947690127},{"id":5455947690383,"type":"Create","value":"360000358316","field_name":"brand_id"},{"id":5455947690511,"type":"Create","value":"5455951810447","field_name":"requester_id"},{"id":5455947690639,"type":"Create","value":"Voicemail from: Caller +1 (479) 275-4979","field_name":"subject"},{"id":5455947690767,"type":"Create","value":null,"field_name":"priority"},{"id":5455947690895,"type":"Create","value":null,"field_name":"type"},{"id":5455947691023,"type":"Create","value":"new","field_name":"status"},{"id":5455947691151,"type":"Create","value":"360000084116","field_name":"ticket_form_id"},{"id":5455947691279,"type":"Create","value":"0","field_name":"is_public"},{"id":5455947691407,"type":"Notification","via":{"channel":"rule","source":{"from":{"deleted":false,"title":"Notify all agents of received request","id":360011363296,"revision_id":3},"rel":"trigger"}},"subject":"[{{ticket.account}}] {{ticket.title}}","body":"A ticket (#{{ticket.id}}) by {{ticket.requester.name}} has been received. It is unassigned.\n\n{{ticket.comments_formatted}}","recipients":[361089721035,360786799676]}],"via":{"channel":"voice","source":{"rel":"voicemail","from":{"formatted_phone":"+1 (479) 275-4979","phone":"+14792754979","name":"Caller +1 (479) 275-4979"},"to":{"formatted_phone":"+1 (205) 953-1462","phone":"+12059531462","name":"Airbyte","brand_id":360000358316}}}},"emitted_at":1668515322907} +{"stream":"ticket_audits","data":{"id":5368481588879,"ticket_id":142,"created_at":"2022-08-24T01:02:35Z","author_id":-1,"metadata":{"system":{},"custom":{}},"events":[{"id":5368481589007,"type":"Change","value":"offered","field_name":"satisfaction_score","previous_value":"unoffered"}],"via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"Request customer satisfaction rating (system automation)","id":360021281435},"rel":"automation"}}},"emitted_at":1668515322907} +{"stream":"ticket_audits","data":{"id":5367613292431,"ticket_id":142,"created_at":"2022-08-23T23:27:11Z","author_id":-1,"metadata":{"system":{"client":"","ip_address":""},"custom":{}},"events":[{"id":5367613292559,"type":"VoiceComment","public":false,"data":{"from":"+19388996772","to":"+12059531462","recording_url":"https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CAc553019615280d96b61681610c23c5f7/twilio/voicemail/recording","recording_type":"voicemail","recorded":true,"recording_consent_action":null,"call_id":360175271015,"call_duration":25,"answered_by_id":null,"transcription_text":"","started_at":"2022-08-23T23:25:43Z","location":"Alabama, United States","author_id":null,"public":false,"brand_id":360000358316,"via_id":33,"line_type":"phone","answered_by_name":"Unknown","transcription_status":"completed"},"formatted_from":"+1 (938) 899-6772","formatted_to":"+1 (205) 953-1462","transcription_visible":false,"author_id":5367613256207,"body":"Voicemail from +1 (938) 899-6772\nCall Details:\n\nCall from: +1 (938) 899-6772\nCall to: +1 (205) 953-1462\nTime of call: 2022-08-23 23:25:43 UTC\nLocation: Alabama, United States\nAnswered by: Unknown\nLength of phone call: 25 seconds\nListen to the recording: https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CAc553019615280d96b61681610c23c5f7/twilio/voicemail/recording\n","html_body":"

Voicemail from +1 (938) 899-6772\n
Call Details:

\n\n

Call from: +1 (938) 899-6772\n
Call to: +1 (205) 953-1462\n
Time of call: 2022-08-23 23:25:43 UTC\n
Location: Alabama, United States\n
Answered by: Unknown\n
Length of phone call: 25 seconds\n
Listen to the recording: https://d3v-airbyte.zendesk.com/api/v2/channels/voice/calls/CAc553019615280d96b61681610c23c5f7/twilio/voicemail/recording

","trusted":true,"attachments":[],"created_at":"2022-08-23T23:27:11Z","audit_id":5367613292431},{"id":5367613292687,"type":"Create","value":"360000358316","field_name":"brand_id"},{"id":5367613292815,"type":"Create","value":"5367613256207","field_name":"requester_id"},{"id":5367613292943,"type":"Create","value":"Voicemail from: Caller +1 (938) 899-6772","field_name":"subject"},{"id":5367613293071,"type":"Create","value":null,"field_name":"priority"},{"id":5367613293199,"type":"Create","value":null,"field_name":"type"},{"id":5367613293327,"type":"Create","value":"new","field_name":"status"},{"id":5367613293455,"type":"Create","value":"360000084116","field_name":"ticket_form_id"},{"id":5367613293583,"type":"Create","value":"0","field_name":"is_public"},{"id":5367613293711,"type":"Notification","via":{"channel":"rule","source":{"from":{"deleted":false,"title":"Notify all agents of received request","id":360011363296,"revision_id":3},"rel":"trigger"}},"subject":"[{{ticket.account}}] {{ticket.title}}","body":"A ticket (#{{ticket.id}}) by {{ticket.requester.name}} has been received. It is unassigned.\n\n{{ticket.comments_formatted}}","recipients":[361089721035,360786799676]}],"via":{"channel":"voice","source":{"rel":"voicemail","from":{"formatted_phone":"+1 (938) 899-6772","phone":"+19388996772","name":"Caller +1 (938) 899-6772"},"to":{"formatted_phone":"+1 (205) 953-1462","phone":"+12059531462","name":"Airbyte","brand_id":360000358316}}}},"emitted_at":1668515322908} +{"stream":"ticket_audits","data":{"id":5168863197583,"ticket_id":140,"created_at":"2022-07-19T11:01:29Z","author_id":-1,"metadata":{"system":{},"custom":{}},"events":[{"id":5168863197711,"type":"Notification","subject":"Request #{{ticket.id}}: How would you rate the support you received?","body":"Hello {{ticket.requester.name}},\n\nWe'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:\n\n{{satisfaction.rating_section}}\n\nHere's a reminder of what this request was about:\n\n{{ticket.comments_formatted}}\n","recipients":[360786799676]},{"id":5168863197839,"type":"Change","value":"offered","field_name":"satisfaction_score","previous_value":"unoffered"}],"via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"Request customer satisfaction rating (system automation)","id":360021281435},"rel":"automation"}}},"emitted_at":1668515322909} +{"stream":"ticket_audits","data":{"id":5168837110415,"ticket_id":141,"created_at":"2022-07-19T11:01:27Z","author_id":-1,"metadata":{"system":{},"custom":{}},"events":[{"id":5168837110543,"type":"Notification","subject":"Request #{{ticket.id}}: How would you rate the support you received?","body":"Hello {{ticket.requester.name}},\n\nWe'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:\n\n{{satisfaction.rating_section}}\n\nHere's a reminder of what this request was about:\n\n{{ticket.comments_formatted}}\n","recipients":[360786799676]},{"id":5168837110671,"type":"Change","value":"offered","field_name":"satisfaction_score","previous_value":"unoffered"}],"via":{"channel":"rule","source":{"to":{},"from":{"deleted":false,"title":"Request customer satisfaction rating (system automation)","id":360021281435},"rel":"automation"}}},"emitted_at":1668515322909} +{"stream":"ticket_comments","data":{"id":407609531716,"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"via_reference_id":null,"type":"Comment","author_id":360786799676,"body":"thank you !","html_body":"
thank you !
","plain_body":"thank you !","public":true,"attachments":[],"audit_id":407609531696,"created_at":"2021-06-24T08:05:49Z","event_type":"Comment","ticket_id":1,"timestamp":1624521949},"emitted_at":1668515333014} +{"stream":"ticket_comments","data":{"id":409521612516,"via":{"channel":"web","source":{"from":{},"to":{"name":"Team Airbyte","address":"integration-test@airbyte.io"},"rel":null}},"via_reference_id":null,"type":"Comment","author_id":360786799676,"body":"dsdsdsdsdsds","html_body":"
dsdsdsdsdsds
","plain_body":"dsdsdsdsdsds","public":true,"attachments":[],"audit_id":409521612496,"created_at":"2021-07-15T18:34:19Z","event_type":"Comment","ticket_id":3,"timestamp":1626374059},"emitted_at":1668515333015} +{"stream":"ticket_comments","data":{"id":409681806556,"via":{"channel":"web","source":{"from":{},"to":{"name":"Team Airbyte","address":"integration-test@airbyte.io"},"rel":null}},"via_reference_id":null,"type":"Comment","author_id":360786799676,"body":"e4t3ett4t4etet","html_body":"
e4t3ett4t4etet

","plain_body":"e4t3ett4t4etet","public":true,"attachments":[],"audit_id":409681806536,"created_at":"2021-07-17T21:19:34Z","event_type":"Comment","ticket_id":3,"timestamp":1626556774},"emitted_at":1668515333015} +{"stream":"ticket_comments","data":{"id":409721300735,"via":{"channel":"web","source":{"from":{},"to":{"name":"Team Airbyte","address":"integration-test@airbyte.io"},"rel":null}},"via_reference_id":null,"type":"Comment","author_id":360786799676,"body":"gergergergegegrege","html_body":"
gergergergegegrege
","plain_body":"gergergergegegrege","public":true,"attachments":[],"audit_id":409721300715,"created_at":"2021-07-17T21:21:56Z","event_type":"Comment","ticket_id":2,"timestamp":1626556916},"emitted_at":1668515333015} +{"stream":"ticket_comments","data":{"id":409721317155,"via":{"channel":"web","source":{"from":{},"to":{},"rel":null}},"via_reference_id":null,"type":"Comment","author_id":360786799676,"body":"test message","html_body":"
test message
","plain_body":"test message","public":true,"attachments":[],"audit_id":409721317135,"created_at":"2021-07-17T21:22:47Z","event_type":"Comment","ticket_id":1,"timestamp":1626556967},"emitted_at":1668515333016} +{"stream":"ticket_comments","data":{"id":409837830696,"via":{"channel":"web","source":{"from":{},"to":{"name":"Team Airbyte","address":"integration-test@airbyte.io"},"rel":null}},"via_reference_id":null,"type":"Comment","author_id":360786799676,"body":"test3","html_body":"
test3
","plain_body":"test3","public":true,"attachments":[],"audit_id":409837830676,"created_at":"2021-07-19T21:21:26Z","event_type":"Comment","ticket_id":3,"timestamp":1626729686},"emitted_at":1668515333016} +{"stream":"ticket_comments","data":{"id":409956222875,"via":{"channel":"web","source":{"from":{},"to":{"name":"Team Airbyte","address":"integration-test@airbyte.io"},"rel":null}},"via_reference_id":null,"type":"Comment","author_id":360786799676,"body":"test mesg","html_body":"
test mesg
","plain_body":"test mesg","public":true,"attachments":[],"audit_id":409956222855,"created_at":"2021-07-20T09:59:05Z","event_type":"Comment","ticket_id":2,"timestamp":1626775145},"emitted_at":1668515333016} +{"stream":"ticket_comments","data":{"id":409956652175,"via":{"channel":"web","source":{"from":{},"to":{"name":"Team Airbyte","address":"integration-test@airbyte.io"},"rel":null}},"via_reference_id":null,"type":"Comment","author_id":360786799676,"body":"test with rating","html_body":"
test with rating
","plain_body":"test with rating","public":true,"attachments":[],"audit_id":409956652155,"created_at":"2021-07-20T10:02:51Z","event_type":"Comment","ticket_id":5,"timestamp":1626775371},"emitted_at":1668515333017} +{"stream":"ticket_comments","data":{"id":409912714316,"via":{"channel":"web","source":{"from":{},"to":{"name":"Team Airbyte","address":"integration-test@airbyte.io"},"rel":null}},"via_reference_id":null,"type":"Comment","author_id":360786799676,"body":"test","html_body":"
test
","plain_body":"test","public":true,"attachments":[],"audit_id":409912714296,"created_at":"2021-07-20T10:05:18Z","event_type":"Comment","ticket_id":2,"timestamp":1626775518},"emitted_at":1668515333017} +{"stream":"ticket_comments","data":{"id":410186742815,"via":{"channel":"facebook","source":{"from":{"name":"ZenDesk Tickets","profile_url":"http://www.facebook.com/110786481291943","facebook_id":"110786481291943"},"to":{"name":"ZenDesk Tickets","profile_url":"http://facebook.com/110786481291943","facebook_id":"110786481291943"},"rel":"post"}},"via_reference_id":null,"type":"Comment","author_id":361341172475,"body":"Test2 to ZenDesk","html_body":"

Test2 to ZenDesk

","plain_body":"Test2 to ZenDesk","public":true,"attachments":[],"audit_id":410186742795,"created_at":"2021-07-22T17:24:26Z","event_type":"Comment","ticket_id":6,"timestamp":1626974666},"emitted_at":1668515333017} +{"stream":"ticket_fields","data":{"url":"https://d3v-airbyte.zendesk.com/api/v2/ticket_fields/360002833076.json","id":360002833076,"type":"subject","title":"Subject","raw_title":"Subject","description":"","raw_description":"","position":1,"active":true,"required":false,"collapsed_for_agents":false,"regexp_for_validation":null,"title_in_portal":"Subject","raw_title_in_portal":"Subject","visible_in_portal":true,"editable_in_portal":true,"required_in_portal":true,"tag":null,"created_at":"2020-12-11T18:34:05Z","updated_at":"2020-12-11T18:34:05Z","removable":false,"agent_description":null},"emitted_at":1668515336609} +{"stream":"ticket_fields","data":{"url":"https://d3v-airbyte.zendesk.com/api/v2/ticket_fields/360002833096.json","id":360002833096,"type":"description","title":"Description","raw_title":"Description","description":"Please enter the details of your request. 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+{"stream":"schedules","data":{"id":4567312249615,"name":"Test Schedule","time_zone":"New Caledonia","created_at":"2022-03-25T10:23:34Z","updated_at":"2022-03-25T10:23:34Z","intervals":[{"start_time":1980,"end_time":2460},{"start_time":3420,"end_time":3900},{"start_time":4860,"end_time":5340},{"start_time":6300,"end_time":6780},{"start_time":7740,"end_time":8220}]},"emitted_at":1668515343777} +{"stream":"ticket_forms","data":{"url":"https://d3v-airbyte.zendesk.com/api/v2/ticket_forms/360000084116.json","id":360000084116,"name":"Default Ticket Form","raw_name":"Default Ticket Form","display_name":"Default Ticket Form","raw_display_name":"Default Ticket Form","end_user_visible":true,"position":1,"ticket_field_ids":[360002833076,360002833096,360002833116,360002833136,360002833156,360002833176,360002833196],"active":true,"default":true,"created_at":"2020-12-11T18:34:37Z","updated_at":"2020-12-11T18:34:37Z","in_all_brands":true,"restricted_brand_ids":[],"end_user_conditions":[],"agent_conditions":[]},"emitted_at":1668515344287} diff --git a/airbyte-integrations/connectors/source-zendesk-support/integration_tests/incremental_catalog.json b/airbyte-integrations/connectors/source-zendesk-support/integration_tests/incremental_catalog.json new file mode 100644 index 000000000000..a26d0f32e2d1 --- /dev/null +++ b/airbyte-integrations/connectors/source-zendesk-support/integration_tests/incremental_catalog.json @@ -0,0 +1,160 @@ +{ + "streams": [ + { + "stream": { + "name": "group_memberships", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["updated_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "groups", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["updated_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "macros", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["updated_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "organizations", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["updated_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "satisfaction_ratings", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["updated_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "ticket_audits", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["created_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "ticket_comments", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["created_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "ticket_fields", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["updated_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "ticket_forms", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["updated_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "ticket_metrics", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["updated_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "ticket_metric_events", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["time"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "tickets", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["generated_timestamp"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + }, + { + "stream": { + "name": "users", + "json_schema": {}, + "supported_sync_modes": ["full_refresh", "incremental"], + "source_defined_cursor": true, + "default_cursor_field": ["updated_at"], + "source_defined_primary_key": [["id"]] + }, + "sync_mode": "incremental", + "destination_sync_mode": "append" + } + ] +} diff --git a/airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/source.py b/airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/source.py index 2213c40c2dca..12b96ca1d321 100644 --- a/airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/source.py +++ b/airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/source.py @@ -6,6 +6,7 @@ from typing import Any, List, Mapping, Tuple import requests +from airbyte_cdk.models import SyncMode from airbyte_cdk.sources import AbstractSource from airbyte_cdk.sources.streams import Stream from airbyte_cdk.sources.streams.http.requests_native_auth import TokenAuthenticator @@ -31,13 +32,8 @@ Tickets, Users, UserSettingsStream, - UserSubscriptionStream, ) -# The Zendesk Subscription Plan gains complete access to all the streams -FULL_ACCESS_PLAN = "Enterprise" -FULL_ACCESS_ONLY_STREAMS = ["ticket_forms"] - class BasicApiTokenAuthenticator(TokenAuthenticator): """basic Authorization header""" @@ -109,32 +105,34 @@ def streams(self, config: Mapping[str, Any]) -> List[Stream]: :param config: A Mapping of the user input configuration as defined in the connector spec. """ args = self.convert_config2stream_args(config) - all_streams_mapping = { - # sorted in alphabet order - "group_membership": GroupMemberships(**args), - "groups": Groups(**args), - "macros": Macros(**args), - "organizations": Organizations(**args), - "satisfaction_ratings": SatisfactionRatings(**args), - "sla_policies": SlaPolicies(**args), - "tags": Tags(**args), - "ticket_audits": TicketAudits(**args), - "ticket_comments": TicketComments(**args), - "ticket_fields": TicketFields(**args), - "ticket_forms": TicketForms(**args), - "ticket_metrics": TicketMetrics(**args), - "ticket_metric_events": TicketMetricEvents(**args), - "tickets": Tickets(**args), - "users": Users(**args), - "brands": Brands(**args), - "custom_roles": CustomRoles(**args), - "schedules": Schedules(**args), - } - # check the users Zendesk Subscription Plan - subscription_plan = UserSubscriptionStream(**args).get_subscription_plan() - if subscription_plan != FULL_ACCESS_PLAN: - # only those the streams that are not listed in FULL_ACCESS_ONLY_STREAMS should be available - return [stream_cls for stream_name, stream_cls in all_streams_mapping.items() if stream_name not in FULL_ACCESS_ONLY_STREAMS] - else: - # all streams should be available for user, otherwise - return [stream_cls for stream_cls in all_streams_mapping.values()] + streams = [ + GroupMemberships(**args), + Groups(**args), + Macros(**args), + Organizations(**args), + SatisfactionRatings(**args), + SlaPolicies(**args), + Tags(**args), + TicketAudits(**args), + TicketComments(**args), + TicketFields(**args), + TicketMetrics(**args), + TicketMetricEvents(**args), + Tickets(**args), + Users(**args), + Brands(**args), + CustomRoles(**args), + Schedules(**args), + ] + ticket_forms_stream = TicketForms(**args) + # TicketForms stream is only available for Enterprise Plan users but Zendesk API does not provide + # a public API to get user's subscription plan. That's why we try to read at least one record and expose this stream + # in case of success or skip it otherwise + try: + for stream_slice in ticket_forms_stream.stream_slices(sync_mode=SyncMode.full_refresh): + for _ in ticket_forms_stream.read_records(sync_mode=SyncMode.full_refresh, stream_slice=stream_slice): + streams.append(ticket_forms_stream) + break + except Exception: + pass + return streams diff --git a/airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/streams.py b/airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/streams.py index 30bfa7269756..09366612938d 100644 --- a/airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/streams.py +++ b/airbyte-integrations/connectors/source-zendesk-support/source_zendesk_support/streams.py @@ -646,23 +646,3 @@ def get_settings(self) -> Mapping[str, Any]: for resp in self.read_records(SyncMode.full_refresh): return resp raise SourceZendeskException("not found settings") - - -class UserSubscriptionStream(SourceZendeskSupportFullRefreshStream): - """Stream for checking read permissions for streams""" - - def path(self, *args, **kwargs) -> str: - return "/api/v2/account/subscription.json" - - def next_page_token(self, *args, **kwargs) -> Optional[Mapping[str, Any]]: - return None - - def parse_response(self, response: requests.Response, **kwargs) -> Iterable[Mapping]: - subscription_plan = response.json().get("subscription").get("plan_name") - if subscription_plan: - yield subscription_plan - - def get_subscription_plan(self) -> Mapping[str, Any]: - for result in self.read_records(SyncMode.full_refresh): - return result - raise SourceZendeskException("Could not read User's Subscription Plan.") diff --git a/airbyte-integrations/connectors/source-zendesk-support/unit_tests/unit_test.py b/airbyte-integrations/connectors/source-zendesk-support/unit_tests/unit_test.py index 3fb7c0f31e88..e67df539d464 100644 --- a/airbyte-integrations/connectors/source-zendesk-support/unit_tests/unit_test.py +++ b/airbyte-integrations/connectors/source-zendesk-support/unit_tests/unit_test.py @@ -40,7 +40,6 @@ Tickets, Users, UserSettingsStream, - UserSubscriptionStream, ) from test_data.data import TICKET_EVENTS_STREAM_RESPONSE from utils import read_full_refresh @@ -132,19 +131,17 @@ def test_check(response, check_passed): @pytest.mark.parametrize( - "response, expected_n_streams", + "ticket_forms_response, status_code, expected_n_streams", [ - ("Enterprise", 18), - # if restricted, TicketForms stream will not be listed - ("Other", 17), + ({"ticket_forms": [{"id": 1, "updated_at": "2021-07-08T00:05:45Z"}]}, 200, 18), + ({}, 403, 17), ], - ids=["full_access", "restricted_access"], + ids=["forms_accessible", "forms_inaccessible"], ) -def test_full_access_streams(response, expected_n_streams): - with patch.object(UserSubscriptionStream, "get_subscription_plan", return_value=response) as mock_method: - result = SourceZendeskSupport().streams(config=TEST_CONFIG) - mock_method.assert_called() - assert len(result) == expected_n_streams +def test_full_access_streams(requests_mock, ticket_forms_response, status_code, expected_n_streams): + requests_mock.get("/api/v2/ticket_forms", status_code=status_code, json=ticket_forms_response) + result = SourceZendeskSupport().streams(config=TEST_CONFIG) + assert len(result) == expected_n_streams @pytest.fixture(autouse=True) @@ -282,9 +279,9 @@ class TestAllStreams: ], ) def test_streams(self, expected_stream_cls): - with patch.object(UserSubscriptionStream, "get_subscription_plan", return_value="Enterprise") as mock_method: + with patch.object(TicketForms, "read_records", return_value=[{}]) as mocked_records: streams = SourceZendeskSupport().streams(TEST_CONFIG) - mock_method.assert_called() + mocked_records.assert_called() for stream in streams: if expected_stream_cls in streams: assert isinstance(stream, expected_stream_cls) diff --git a/docs/integrations/sources/zendesk-support.md b/docs/integrations/sources/zendesk-support.md index da30c73bea38..f7c662ecb9a6 100644 --- a/docs/integrations/sources/zendesk-support.md +++ b/docs/integrations/sources/zendesk-support.md @@ -59,7 +59,8 @@ The Zendesk connector ideally should not run into Zendesk API limitations under ## Changelog | Version | Date | Pull Request | Subject | -| :------- | :--------- | :------------------------------------------------------- | :--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | +|:---------|:-----------|:---------------------------------------------------------|:-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| +| `0.2.17` | 2022-11-15 | [00000](https://github.com/airbytehq/airbyte/pull/00000) | Revert changes from version 0.2.15, use a test read instead | | `0.2.16` | 2022-09-28 | [17326](https://github.com/airbytehq/airbyte/pull/17326) | Migrate to per-stream states. | | `0.2.15` | 2022-08-03 | [15233](https://github.com/airbytehq/airbyte/pull/15233) | Added `subscription plan` check on `streams discovery` step to remove streams that are not accessible for fetch due to subscription plan restrictions | | `0.2.14` | 2022-07-27 | [15036](https://github.com/airbytehq/airbyte/pull/15036) | Convert `ticket_audits.previous_value` values to string |