diff --git a/airbyte-config/init/src/main/resources/seed/source_definitions.yaml b/airbyte-config/init/src/main/resources/seed/source_definitions.yaml index 418fddb658f9..71686613f768 100644 --- a/airbyte-config/init/src/main/resources/seed/source_definitions.yaml +++ b/airbyte-config/init/src/main/resources/seed/source_definitions.yaml @@ -516,7 +516,7 @@ - name: Freshdesk sourceDefinitionId: ec4b9503-13cb-48ab-a4ab-6ade4be46567 dockerRepository: airbyte/source-freshdesk - dockerImageTag: 1.0.0 + dockerImageTag: 2.0.0 documentationUrl: https://docs.airbyte.com/integrations/sources/freshdesk icon: freshdesk.svg sourceType: api diff --git a/airbyte-config/init/src/main/resources/seed/source_specs.yaml b/airbyte-config/init/src/main/resources/seed/source_specs.yaml index da8a28c67873..23b66d631a78 100644 --- a/airbyte-config/init/src/main/resources/seed/source_specs.yaml +++ b/airbyte-config/init/src/main/resources/seed/source_specs.yaml @@ -4386,7 +4386,7 @@ supportsNormalization: false supportsDBT: false supported_destination_sync_modes: [] -- dockerImage: "airbyte/source-freshdesk:1.0.0" +- dockerImage: "airbyte/source-freshdesk:2.0.0" spec: documentationUrl: "https://docs.airbyte.com/integrations/sources/freshdesk" connectionSpecification: diff --git a/airbyte-integrations/connectors/source-freshdesk/Dockerfile b/airbyte-integrations/connectors/source-freshdesk/Dockerfile index dd421d4db078..3de5ddb70424 100644 --- a/airbyte-integrations/connectors/source-freshdesk/Dockerfile +++ b/airbyte-integrations/connectors/source-freshdesk/Dockerfile @@ -34,5 +34,5 @@ COPY source_freshdesk ./source_freshdesk ENV AIRBYTE_ENTRYPOINT "python /airbyte/integration_code/main.py" ENTRYPOINT ["python", "/airbyte/integration_code/main.py"] -LABEL io.airbyte.version=1.0.0 +LABEL io.airbyte.version=2.0.0 LABEL io.airbyte.name=airbyte/source-freshdesk diff --git a/airbyte-integrations/connectors/source-freshdesk/acceptance-test-config.yml b/airbyte-integrations/connectors/source-freshdesk/acceptance-test-config.yml index dec52899b7e5..9dcb445af762 100644 --- a/airbyte-integrations/connectors/source-freshdesk/acceptance-test-config.yml +++ b/airbyte-integrations/connectors/source-freshdesk/acceptance-test-config.yml @@ -17,13 +17,21 @@ acceptance_tests: - config_path: "secrets/config.json" # please remove the backward_capability checks bypass, once updated to the newer version backward_compatibility_tests_config: - disable_for_version: "0.3.8" + disable_for_version: "1.0.0" basic_read: tests: - config_path: "secrets/config.json" expect_records: path: "integration_tests/expected_records.jsonl" + extra_fields: no + exact_order: no + extra_records: yes timeout_seconds: 600 + empty_streams: + - name: skills + bypass_reason: "no records" + - name: products + bypass_reason: "no records" incremental: tests: - config_path: "secrets/config.json" diff --git a/airbyte-integrations/connectors/source-freshdesk/integration_tests/expected_records.jsonl b/airbyte-integrations/connectors/source-freshdesk/integration_tests/expected_records.jsonl index 1d7137ec75b7..98a1c1b7c91f 100644 --- a/airbyte-integrations/connectors/source-freshdesk/integration_tests/expected_records.jsonl +++ b/airbyte-integrations/connectors/source-freshdesk/integration_tests/expected_records.jsonl @@ -1,113 +1,132 @@ -{"stream": "agents", "data": {"available": false, "occasional": true, "id": 67013469930, "ticket_scope": 1, "created_at": "2020-10-22T02:37:15Z", "updated_at": "2020-10-22T02:37:15Z", "last_active_at": null, "available_since": null, "type": "support_agent", "contact": {"active": false, "email": "custserv@freshdesk.com", "job_title": null, "language": "en", "last_login_at": null, "mobile": null, "name": "Customer Service", "phone": null, "time_zone": "Magadan", "created_at": "2020-10-22T02:37:15Z", "updated_at": "2020-10-22T02:37:15Z"}, "signature": null}, "emitted_at": 1668611230080} -{"stream": "agents", "data": {"available": false, "occasional": true, "id": 67021120644, "ticket_scope": 1, "created_at": "2021-02-11T22:20:50Z", "updated_at": "2021-12-01T00:09:07Z", "last_active_at": null, "available_since": null, "type": "support_agent", "contact": {"active": false, "email": "test_agent_1@test.com", "job_title": null, "language": "en", "last_login_at": null, "mobile": null, "name": "Test Agent 1", "phone": null, "time_zone": "Magadan", "created_at": "2021-02-11T22:20:50Z", "updated_at": "2021-02-11T22:20:50Z"}, "signature": "


\n
"}, "emitted_at": 1668611230084} -{"stream": "agents", "data": {"available": false, "occasional": true, "id": 67021120892, "ticket_scope": 1, "created_at": "2021-02-11T22:21:44Z", "updated_at": "2021-12-01T00:09:07Z", "last_active_at": null, "available_since": null, "type": "support_agent", "contact": {"active": false, "email": "test_agent_10@test.com", "job_title": null, "language": "en", "last_login_at": null, "mobile": null, "name": "Test Agent 10", "phone": null, "time_zone": "Magadan", "created_at": "2021-02-11T22:21:44Z", "updated_at": "2021-02-11T22:21:44Z"}, "signature": "


\n
"}, "emitted_at": 1668611230085} -{"stream": "agents", "data": {"available": false, "occasional": true, "id": 67021120894, "ticket_scope": 1, "created_at": "2021-02-11T22:21:45Z", "updated_at": "2021-12-01T00:09:07Z", "last_active_at": null, "available_since": null, "type": "support_agent", "contact": {"active": false, "email": "test_agent_11@test.com", "job_title": null, "language": "en", "last_login_at": null, "mobile": null, "name": "Test Agent 11", "phone": null, "time_zone": "Magadan", "created_at": "2021-02-11T22:21:45Z", "updated_at": "2021-02-11T22:21:45Z"}, "signature": "


\n
"}, "emitted_at": 1668611230087} -{"stream": "agents", "data": {"available": false, "occasional": true, "id": 67021120865, "ticket_scope": 1, "created_at": "2021-02-11T22:21:40Z", "updated_at": "2021-12-01T00:09:07Z", "last_active_at": null, "available_since": null, "type": "support_agent", "contact": {"active": false, "email": "test_agent_2@test.com", "job_title": null, "language": "en", "last_login_at": null, "mobile": null, "name": "Test Agent 2", "phone": null, "time_zone": "Magadan", "created_at": "2021-02-11T22:21:40Z", "updated_at": "2021-02-11T22:21:40Z"}, "signature": "


\n
"}, "emitted_at": 1668611230089} -{"stream": "agents", "data": {"available": false, "occasional": true, "id": 67021120869, "ticket_scope": 1, "created_at": "2021-02-11T22:21:41Z", "updated_at": "2021-12-01T00:09:07Z", "last_active_at": null, "available_since": null, "type": "support_agent", "contact": {"active": false, "email": "test_agent_3@test.com", "job_title": null, "language": "en", "last_login_at": null, "mobile": null, "name": "Test Agent 3", "phone": null, "time_zone": "Magadan", "created_at": "2021-02-11T22:21:41Z", "updated_at": "2021-02-11T22:21:41Z"}, "signature": "


\n
"}, "emitted_at": 1668611230091} -{"stream": "agents", "data": {"available": false, "occasional": true, "id": 67021120871, "ticket_scope": 1, "created_at": "2021-02-11T22:21:41Z", "updated_at": "2021-12-01T00:09:08Z", "last_active_at": null, "available_since": null, "type": "support_agent", "contact": {"active": false, "email": "test_agent_4@test.com", "job_title": null, "language": "en", "last_login_at": null, "mobile": null, "name": "Test Agent 4", "phone": null, "time_zone": "Magadan", "created_at": "2021-02-11T22:21:41Z", "updated_at": "2021-02-11T22:21:41Z"}, "signature": "


\n
"}, "emitted_at": 1668611230093} -{"stream": "agents", "data": {"available": false, "occasional": true, "id": 67021120876, "ticket_scope": 1, "created_at": "2021-02-11T22:21:42Z", "updated_at": "2021-12-01T00:09:08Z", "last_active_at": null, "available_since": null, "type": "support_agent", "contact": {"active": false, "email": "test_agent_5@test.com", "job_title": null, "language": "en", "last_login_at": null, "mobile": null, "name": "Test Agent 5", "phone": null, "time_zone": "Magadan", "created_at": "2021-02-11T22:21:42Z", "updated_at": "2021-02-11T22:21:42Z"}, "signature": "


\n
"}, "emitted_at": 1668611230094} -{"stream": "agents", "data": {"available": false, "occasional": true, "id": 67021120877, "ticket_scope": 1, "created_at": "2021-02-11T22:21:42Z", "updated_at": "2021-12-01T00:09:08Z", "last_active_at": null, "available_since": null, "type": "support_agent", "contact": {"active": false, "email": "test_agent_6@test.com", "job_title": null, "language": "en", "last_login_at": null, "mobile": null, "name": "Test Agent 6", "phone": null, "time_zone": "Magadan", "created_at": "2021-02-11T22:21:42Z", "updated_at": "2021-02-11T22:21:42Z"}, "signature": "


\n
"}, "emitted_at": 1668611230096} -{"stream": "business_hours", "data": {"id": 67000039282, "name": "Default", "description": "Default Business Calendar", "business_hours": {"monday": {"start_time": "8:00 am", "end_time": "5:00 pm"}, "tuesday": {"start_time": "8:00 am", "end_time": "5:00 pm"}, "wednesday": {"start_time": "8:00 am", "end_time": "5:00 pm"}, "thursday": {"start_time": "8:00 am", "end_time": "5:00 pm"}, "friday": {"start_time": "8:00 am", "end_time": "5:00 pm"}}, "time_zone": "Magadan", "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T03:27:48Z"}, "emitted_at": 1668611232285} -{"stream": "canned_response_folders", "data": {"id": 67000078780, "name": "Personal", "created_at": "2020-10-22T02:37:14Z", "updated_at": "2020-10-22T02:37:14Z", "personal": true, "responses_count": 1}, "emitted_at": 1668611236154} -{"stream": "canned_response_folders", "data": {"id": 67000174510, "name": "Test Folder 2", "created_at": "2022-04-27T02:19:10Z", "updated_at": "2022-04-27T02:19:10Z", "personal": false, "responses_count": 1}, "emitted_at": 1668611236156} -{"stream": "canned_responses", "data": {"id": 67000143821, "title": "Another canned response", "folder_id": 67000078780, "content": "This is another sample canned response", "content_html": "
This is another sample canned response
", "attachments": [], "created_at": "2022-04-27T03:04:45Z", "updated_at": "2022-04-27T03:04:45Z", "group_ids": [], "visibility": 1}, "emitted_at": 1668611239794} -{"stream": "canned_responses", "data": {"id": 67000143819, "title": "Sample canned response", "folder_id": 67000174510, "content": "This is a sample canned response", "content_html": "
This is a sample canned response
", "attachments": [], "created_at": "2022-04-27T02:25:33Z", "updated_at": "2022-04-27T02:25:33Z", "group_ids": [], "visibility": 0}, "emitted_at": 1668611240319} -{"stream": "companies", "data": {"id": 67000893975, "name": "Abbott Group", "description": null, "note": null, "domains": [], "created_at": "2021-11-16T14:48:31Z", "updated_at": "2021-11-16T14:48:31Z", "custom_fields": {}, "health_score": null, "account_tier": null, "renewal_date": null, "industry": null}, "emitted_at": 1668611242236} -{"stream": "companies", "data": {"id": 67000888235, "name": "Abbott Inc", "description": null, "note": null, "domains": [], "created_at": "2021-11-16T14:17:49Z", "updated_at": "2021-11-16T14:17:49Z", "custom_fields": {}, "health_score": null, "account_tier": null, "renewal_date": null, "industry": null}, "emitted_at": 1668611242238} -{"stream": "companies", "data": {"id": 67000881973, "name": "Abbott-Davis", "description": null, "note": null, "domains": [], "created_at": "2021-11-16T13:35:18Z", "updated_at": "2021-11-16T13:35:18Z", "custom_fields": {}, "health_score": null, "account_tier": null, "renewal_date": null, "industry": null}, "emitted_at": 1668611242239} -{"stream": "companies", "data": {"id": 67000888727, "name": "Abbott-Harmon", "description": null, "note": null, "domains": [], "created_at": "2021-11-16T14:26:24Z", "updated_at": "2021-11-16T14:26:24Z", "custom_fields": {}, "health_score": null, "account_tier": null, "renewal_date": null, "industry": null}, "emitted_at": 1668611242241} -{"stream": "companies", "data": {"id": 67000878324, "name": "Abbott-Jefferson", "description": null, "note": null, "domains": [], "created_at": "2021-11-16T13:15:53Z", "updated_at": "2021-11-16T13:15:53Z", "custom_fields": {}, "health_score": null, "account_tier": null, "renewal_date": null, "industry": null}, "emitted_at": 1668611242242} -{"stream": "companies", "data": {"id": 67000883923, "name": "Abbott, Brown and Turner", "description": null, "note": null, "domains": [], "created_at": "2021-11-16T13:48:17Z", "updated_at": "2021-11-16T13:48:17Z", "custom_fields": {}, "health_score": null, "account_tier": null, "renewal_date": null, "industry": null}, "emitted_at": 1668611242244} -{"stream": "companies", "data": {"id": 67000900103, "name": "Abbott, Bryant and Bell", "description": null, "note": null, "domains": [], "created_at": "2021-11-16T15:23:47Z", "updated_at": "2021-11-16T15:23:47Z", "custom_fields": {}, "health_score": null, "account_tier": null, "renewal_date": null, "industry": null}, "emitted_at": 1668611242246} -{"stream": "companies", "data": {"id": 67000887563, "name": "Abbott, Fuller and Rice", "description": null, "note": null, "domains": [], "created_at": "2021-11-16T14:12:32Z", "updated_at": "2021-11-16T14:12:32Z", "custom_fields": {}, "health_score": null, "account_tier": null, "renewal_date": null, "industry": null}, "emitted_at": 1668611242247} -{"stream": "companies", "data": {"id": 67000883513, "name": "Acevedo Inc", "description": null, "note": null, "domains": [], "created_at": "2021-11-16T13:45:53Z", "updated_at": "2021-11-16T13:45:53Z", "custom_fields": {}, "health_score": null, "account_tier": null, "renewal_date": null, "industry": null}, "emitted_at": 1668611242249} -{"stream": "companies", "data": {"id": 67000890254, "name": "Acevedo LLC", "description": null, "note": null, "domains": [], "created_at": "2021-11-16T14:32:19Z", "updated_at": "2021-11-16T14:32:19Z", "custom_fields": {}, "health_score": null, "account_tier": null, "renewal_date": null, "industry": null}, "emitted_at": 1668611242251} -{"stream": "contacts", "data": {"active": true, "address": "86-90 Paul Street, London, EC2A 4NE", "description": null, "email": "emily.garcia@freshdesk.com", "id": 67038833123, "job_title": null, "language": "en", "mobile": null, "name": "Emily Garcia", "phone": "+44 8081 698 824", "time_zone": "Magadan", "twitter_id": null, "custom_fields": {}, "facebook_id": null, "created_at": "2022-05-25T21:25:26Z", "updated_at": "2022-05-25T21:25:26Z", "csat_rating": null, "preferred_source": "phone", "company_id": null, "unique_external_id": null, "twitter_profile_status": false, "twitter_followers_count": null}, "emitted_at": 1668611489322} -{"stream": "contacts", "data": {"active": true, "address": null, "description": null, "email": "support@freshdesk.com", "id": 67038833125, "job_title": null, "language": "en", "mobile": null, "name": "Freshdesk", "phone": null, "time_zone": "Magadan", "twitter_id": null, "custom_fields": {}, "facebook_id": null, "created_at": "2022-05-25T21:25:30Z", "updated_at": "2022-05-25T21:25:30Z", "csat_rating": null, "preferred_source": null, "company_id": null, "unique_external_id": null, "twitter_profile_status": false, "twitter_followers_count": null}, "emitted_at": 1668611489323} -{"stream": "contacts", "data": {"active": false, "address": null, "description": null, "email": "reyesamanda@example.com", "id": 67032849498, "job_title": null, "language": "en", "mobile": null, "name": "Jessica Rangel", "phone": null, "time_zone": "Magadan", "twitter_id": null, "custom_fields": {}, "facebook_id": null, "created_at": "2021-11-16T09:22:22Z", "updated_at": "2021-11-16T09:22:22Z", "csat_rating": null, "preferred_source": "phone", "company_id": null, "unique_external_id": null, "twitter_profile_status": false, "twitter_followers_count": null}, "emitted_at": 1668611489323} -{"stream": "contacts", "data": {"active": false, "address": "3332 Sherri Islands\nKevinborough, KS 46766", "description": null, "email": "moodylisa@example.org", "id": 67032906344, "job_title": null, "language": "en", "mobile": "(962)432-1009x264", "name": "Jessica Reed", "phone": "(283)276-9009", "time_zone": "Magadan", "twitter_id": null, "custom_fields": {}, "facebook_id": null, "created_at": "2021-11-16T13:35:33Z", "updated_at": "2021-11-16T13:35:33Z", "csat_rating": null, "preferred_source": null, "company_id": 67000873563, "other_companies": [], "unique_external_id": null, "twitter_profile_status": false, "twitter_followers_count": null}, "emitted_at": 1668611489324} -{"stream": "contacts", "data": {"active": false, "address": "69964 Katrina Meadow Apt. 403\nDylanland, MA 10141", "description": null, "email": "felicia35@example.org", "id": 67032918027, "job_title": null, "language": "en", "mobile": "(155)337-5393", "name": "Jessica Reyes", "phone": "001-163-300-9875", "time_zone": "Magadan", "twitter_id": null, "custom_fields": {}, "facebook_id": null, "created_at": "2021-11-16T14:36:59Z", "updated_at": "2021-11-16T14:36:59Z", "csat_rating": null, "preferred_source": null, "company_id": 67000891374, "other_companies": [], "unique_external_id": null, "twitter_profile_status": false, "twitter_followers_count": null}, "emitted_at": 1668611489324} -{"stream": "contacts", "data": {"active": false, "address": null, "description": null, "email": "jason29@example.net", "id": 67032861849, "job_title": null, "language": "en", "mobile": null, "name": "Jessica 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{"active": false, "address": "95097 Jones Viaduct\nPort Brianville, MA 79742", "description": null, "email": "qkim@example.com", "id": 67032901046, "job_title": null, "language": "en", "mobile": "+1-340-041-7522x10143", "name": "Jessica Reynolds", "phone": "286-133-4778", "time_zone": "Magadan", "twitter_id": null, "custom_fields": {}, "facebook_id": null, "created_at": "2021-11-16T13:12:56Z", "updated_at": "2021-11-16T15:39:34Z", "csat_rating": null, "preferred_source": null, "company_id": 67000901905, "other_companies": [], "unique_external_id": null, "twitter_profile_status": false, "twitter_followers_count": null}, "emitted_at": 1668611489326} -{"stream": "contacts", "data": {"active": false, "address": "39466 Tamara Park Suite 371\nGilesstad, ID 59604", "description": null, "email": "cathy33@example.org", "id": 67032917124, "job_title": null, "language": "en", "mobile": "001-312-464-3136x56983", "name": "Jessica Rice", "phone": "(570)328-7781x4264", "time_zone": "Magadan", "twitter_id": null, "custom_fields": {}, "facebook_id": null, "created_at": "2021-11-16T14:33:59Z", "updated_at": "2021-11-16T14:33:59Z", "csat_rating": null, "preferred_source": null, "company_id": 67000890662, "other_companies": [], "unique_external_id": null, "twitter_profile_status": false, "twitter_followers_count": null}, "emitted_at": 1668611489327} -{"stream": "contacts", "data": {"active": false, "address": "316 Crystal Ranch Apt. 672\nEast Mark, IL 17304", "description": null, "email": "floreskeith@example.net", "id": 67032927948, "job_title": null, "language": "en", "mobile": "1252229835", "name": "Jessica Rice", "phone": "933.970.7101x841", "time_zone": "Magadan", "twitter_id": null, "custom_fields": {}, "facebook_id": null, "created_at": "2021-11-16T15:17:11Z", "updated_at": "2021-11-16T15:17:11Z", "csat_rating": null, "preferred_source": null, "company_id": 67000899159, "other_companies": [], "unique_external_id": null, "twitter_profile_status": false, "twitter_followers_count": null}, "emitted_at": 1668611489328} -{"stream": "discussion_categories", "data": {"id": 67000039160, "name": "Airbyte Forums", "description": "Default forum category, feel free to edit or delete it.", "created_at": "2020-10-22T02:37:14Z", "updated_at": "2020-10-22T03:27:49Z"}, "emitted_at": 1668611497161} -{"stream": "discussion_comments", "data": {"id": 67001514842, "topic_id": 67000674348, "created_at": "2022-04-27T13:08:55Z", "updated_at": "2022-04-27T13:08:55Z", "user_id": 67013469919, "forum_id": 67000195685, "answer": false, "published": true, "spam": null, "trash": false, "body": "Topic to discuss critical bugs that should be fixed ASAP", "body_text": "Topic to discuss critical bugs that should be fixed ASAP"}, "emitted_at": 1668611509374} -{"stream": "discussion_comments", "data": {"id": 67001514843, "topic_id": 67000674348, "created_at": "2022-04-27T13:10:23Z", "updated_at": "2022-04-27T13:10:23Z", "user_id": 67013469919, "forum_id": 67000195685, "answer": false, "published": true, "spam": null, "trash": false, "body": "There's a bug when you click here. Please fix!", "body_text": "There's a bug when you click here. Please fix!"}, "emitted_at": 1668611509389} -{"stream": "discussion_forums", "data": {"id": 67000195682, "name": "Announcements", "description": "General announcement on updates and new features", "position": 1, "forum_category_id": 67000039160, "forum_type": 4, "forum_visibility": 1, "topics_count": 0, "comments_count": 0}, "emitted_at": 1668611515328} -{"stream": "discussion_forums", "data": {"id": 67000195683, "name": "Feature Requests", "description": "Ideas and suggestions from customers.", "position": 2, "forum_category_id": 67000039160, "forum_type": 2, "forum_visibility": 1, "topics_count": 0, "comments_count": 0}, "emitted_at": 1668611515330} -{"stream": "discussion_forums", "data": {"id": 67000195684, "name": "Tips and Tricks", "description": "Helpful tips and tricks.", "position": 3, "forum_category_id": 67000039160, "forum_type": 1, "forum_visibility": 1, "topics_count": 0, "comments_count": 0}, "emitted_at": 1668611515331} -{"stream": "discussion_forums", "data": {"id": 67000195685, "name": "Report a problem", "description": "Issues or bugs reported by customers.", "position": 4, "forum_category_id": 67000039160, "forum_type": 3, "forum_visibility": 1, "topics_count": 1, "comments_count": 2}, "emitted_at": 1668611515332} -{"stream": "discussion_forums", "data": {"id": 67000195686, "name": "Sales and offers", "description": "All offers and discounts.", "position": 5, "forum_category_id": 67000039160, "forum_type": 4, "forum_visibility": 1, "topics_count": 0, "comments_count": 0}, "emitted_at": 1668611515334} -{"stream": "discussion_topics", "data": {"id": 67000674348, "title": "Critical bugs", "forum_id": 67000195685, "user_id": 67013469919, "locked": false, "published": true, "stamp_type": 9, "replied_by": 67013469919, "user_votes": 0, "merged_topic_id": null, "comments_count": 2, "sticky": true, "created_at": "2022-04-27T13:08:55Z", "updated_at": "2022-04-27T13:08:55Z", "replied_at": "2022-04-27T13:10:23Z", "hits": 0}, "emitted_at": 1668611528322} -{"stream": "email_configs", "data": {"id": 67000041667, "name": "Airbyte", "product_id": null, "to_email": "support@newaccount1603334233301.freshdesk.com", "reply_email": "support@newaccount1603334233301.freshdesk.com", "group_id": null, "primary_role": true, "active": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T03:27:48Z"}, "emitted_at": 1668611531380} -{"stream": "email_mailboxes", "data": {"id": 67000041667, "name": "Airbyte", "support_email": "support@newaccount1603334233301.freshdesk.com", "group_id": null, "default_reply_email": true, "active": true, "mailbox_type": "freshdesk_mailbox", "failure_code": null, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T03:27:48Z", "product_id": null, "freshdesk_mailbox": {"forward_email": "support@newaccount1603334233301.freshdesk.com"}}, "emitted_at": 1668611533125} -{"stream": "groups", "data": {"id": 67000260063, "name": "Account managers", "description": "Account managers", "escalate_to": null, "unassigned_for": null, "business_hour_id": null, "group_type": "support_agent_group", "created_at": "2020-10-22T03:27:58Z", "updated_at": "2022-05-26T18:56:26Z", "auto_ticket_assign": 1}, "emitted_at": 1668611534392} -{"stream": "groups", "data": {"id": 67000259997, "name": "Billing", "description": "Members of the Billing team belong to this group", "escalate_to": null, "unassigned_for": null, "business_hour_id": null, "group_type": "support_agent_group", "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "auto_ticket_assign": 0}, "emitted_at": 1668611534392} -{"stream": "groups", "data": {"id": 67000575050, "name": "Customer Support", "description": "Customer Support", "escalate_to": null, "unassigned_for": null, "business_hour_id": null, "group_type": "support_agent_group", "created_at": "2022-05-25T21:25:30Z", "updated_at": "2022-05-25T21:25:30Z", "auto_ticket_assign": 0}, "emitted_at": 1668611534393} -{"stream": "groups", "data": {"id": 67000259998, "name": "Escalations", "description": "Team to handle Customer escalations", "escalate_to": null, "unassigned_for": null, "business_hour_id": null, "group_type": "support_agent_group", "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "auto_ticket_assign": 0}, "emitted_at": 1668611534393} -{"stream": "groups", "data": {"id": 67000259994, "name": "Product Management", "description": "Product Management group", "escalate_to": null, "unassigned_for": null, "business_hour_id": null, "group_type": "support_agent_group", "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "auto_ticket_assign": 0}, "emitted_at": 1668611534393} -{"stream": "groups", "data": {"id": 67000259995, "name": "QA", "description": "Members of the QA team belong to this group", "escalate_to": null, "unassigned_for": null, "business_hour_id": null, "group_type": "support_agent_group", "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "auto_ticket_assign": 0}, "emitted_at": 1668611534393} -{"stream": "groups", "data": {"id": 67000260062, "name": "Replacements", "description": "Replacements", "escalate_to": null, "unassigned_for": null, "business_hour_id": null, "group_type": "support_agent_group", "created_at": "2020-10-22T03:27:58Z", "updated_at": "2020-10-22T03:27:58Z", "auto_ticket_assign": 0}, "emitted_at": 1668611534394} -{"stream": "groups", "data": {"id": 67000259996, "name": "Sales", "description": "People in the Sales team are members of this group", "escalate_to": null, "unassigned_for": null, "business_hour_id": null, "group_type": "support_agent_group", "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "auto_ticket_assign": 0}, "emitted_at": 1668611534394} -{"stream": "groups", "data": {"id": 67000260061, "name": "Shipping and delivery", "description": "Shipping and delivery", "escalate_to": null, "unassigned_for": null, "business_hour_id": null, "group_type": "support_agent_group", "created_at": "2020-10-22T03:27:57Z", "updated_at": "2020-10-22T03:27:57Z", "auto_ticket_assign": 0}, "emitted_at": 1668611534394} -{"stream": "roles", "data": {"id": 67000379708, "name": "Ticket Collaborator", "description": "Ticket collaborators can get assigned/tagged to tickets, add/edit private notes within their scope, update ticket status, modify their time entry, view customer information related to the ticket.", "default": true, "created_at": "2022-05-25T21:25:26Z", "updated_at": "2022-06-17T20:28:42Z", "agent_type": 3}, "emitted_at": 1668611540198} -{"stream": "roles", "data": {"id": 67000379709, "name": "Analytics Collaborator", "description": "Analytics collaborators can view reports in the Analytics module.", "default": true, "created_at": "2022-05-25T21:25:26Z", "updated_at": "2022-06-17T20:28:42Z", "agent_type": 3}, "emitted_at": 1668611540200} -{"stream": "roles", "data": {"id": 67000159703, "name": "Account Administrator", "description": "Has complete control over the help desk and the organisation including access to Account or Billing related information, and receives Invoices.", "default": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-07-19T15:06:50Z", "agent_type": 1}, "emitted_at": 1668611540201} -{"stream": "roles", "data": {"id": 67000159704, "name": "Administrator", "description": "Can configure all features through the Admin tab, but is restricted from viewing Account or Billing related information.", "default": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-06-17T20:28:42Z", "agent_type": 1}, "emitted_at": 1668611540202} -{"stream": "roles", "data": {"id": 67000159705, "name": "Supervisor", "description": "Can perform all agent related activities, access reports and see unresolved tickets dashboard.", "default": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-06-17T20:28:42Z", "agent_type": 1}, "emitted_at": 1668611540204} -{"stream": "roles", "data": {"id": 67000159706, "name": "Agent", "description": "Can log, view, reply, update and resolve tickets and manage contacts.", "default": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-06-17T20:28:42Z", "agent_type": 1}, "emitted_at": 1668611540205} -{"stream": "settings", "data": {"primary_language": "en", "supported_languages": [], "portal_languages": [], "help_widget_languages": []}, "emitted_at": 1668611542975} -{"stream": "sla_policies", "data": {"id": 67000039537, "name": "Default SLA Policy", "description": "default policy", "active": true, "sla_target": {"priority_4": {"respond_within": 3600, "resolve_within": 14400, "next_respond_within": null, "business_hours": false, "escalation_enabled": true}, "priority_3": {"respond_within": 14400, "resolve_within": 43200, "next_respond_within": null, "business_hours": false, "escalation_enabled": true}, "priority_2": {"respond_within": 28800, "resolve_within": 86400, "next_respond_within": null, "business_hours": false, "escalation_enabled": true}, "priority_1": {"respond_within": 86400, "resolve_within": 259200, "next_respond_within": null, "business_hours": false, "escalation_enabled": true}}, "applicable_to": {}, "is_default": true, "position": 1, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "escalation": {}}, "emitted_at": 1668611545980} -{"stream": "solution_articles", "data": {"id": 67000284909, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:27:59Z", "category_id": 67000173644, "folder_id": 67000255073, "title": "Changing account details", "updated_at": "2020-10-22T03:27:59Z", "description": "Update your account details like name, email address, phone number or address, anytime by following these steps:

  1. Select account details from the menu bar.
  2. Click edit icon on the field you'd like to change.
  3. After you\u2019ve added the updated details, click save changes.
  4. Click done after completing all the updates.
  5. You will receive an email from us to verify the changes.

In case you have forgotten your password, click on the forgot password button and follow the instructions there.

Note: Once you verify the updated email details, you can resume your activities on your account.", "description_text": "Update your account details like name, email address, phone number or address, anytime by following these steps: Select account details from the menu bar. Click edit icon on the field you'd like to change. After you\u2019ve added the updated details, click save changes. Click done after completing all the updates. You will receive an email from us to verify the changes. In case you have forgotten your password, click on the forgot password button and follow the instructions there. Note: Once you verify the updated email details, you can resume your activities on your account.", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173644, "name": "Getting started with us", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255073, "name": "Your account", "language": "en"}}]}, "emitted_at": 1668611552298} -{"stream": "solution_articles", "data": {"id": 67000284910, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:00Z", "category_id": 67000173644, "folder_id": 67000255073, "title": "Adding a payment method", "updated_at": "2020-10-22T03:28:00Z", "description": "To set up payment channels on your account,

  1. Select payment options from the menu bar.
  2. Click the add payment method option.
  3. Pick the options from the checklist and fill in the required details.
  4. After you\u2019ve added the details, click save.
  5. Click done once you\u2019ve finished.

Tip: You can always come back and add or delete more options, by following the same steps.

The different payment channels supported at Saul\u2019s are -

Note: We also offer cash on delivery.", "description_text": "To set up payment channels on your account, Select payment options from the menu bar. Click the add payment method option. Pick the options from the checklist and fill in the required details. After you\u2019ve added the details, click save. Click done once you\u2019ve finished. Tip: You can always come back and add or delete more options, by following the same steps. The different payment channels supported at Saul\u2019s are - Google Pay PayPal WePay Note: We also offer cash on delivery.", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173644, "name": "Getting started with us", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255073, "name": "Your account", "language": "en"}}]}, "emitted_at": 1668611552302} -{"stream": "solution_articles", "data": {"id": 67000284911, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:00Z", "category_id": 67000173645, "folder_id": 67000255074, "title": "Tracking your order", "updated_at": "2020-10-22T03:28:00Z", "description": "If you have placed on order and you want to check its status, you can view this from Saul\u2019s account.
Step 1 - Go to my orders.

Step 2 - Click on the order you want to track.

Step 3 - Click on details.

You can also check the status of your order on your phone, by clicking the \u201cEnable updates via SMS\u201d button.

Make sure the phone number present there is valid (if not, you can edit it by clicking on the edit icon next to the field).

The updates on your orders will be messaged to you on your phone.", "description_text": "If you have placed on order and you want to check its status, you can view this from Saul\u2019s account. Step 1 - Go to my orders. Step 2 - Click on the order you want to track. Step 3 - Click on details. You can also check the status of your order on your phone, by clicking the \u201cEnable updates via SMS\u201d button. Make sure the phone number present there is valid (if not, you can edit it by clicking on the edit icon next to the field). The updates on your orders will be messaged to you on your phone.", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173645, "name": "Orders and refunds", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255074, "name": "Your order", "language": "en"}}]}, "emitted_at": 1668611553201} -{"stream": "solution_articles", "data": {"id": 67000284912, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:00Z", "category_id": 67000173646, "folder_id": 67000255075, "title": "How long will the delivery take?", "updated_at": "2020-10-22T03:28:00Z", "description": "Typically, your package should reach you within 2-9 days of placing an order. In case you want your order to reach you within three days, then you select the fast delivery option before placing your order.", "description_text": "Typically, your package should reach you within 2-9 days of placing an order. In case you want your order to reach you within three days, then you select the fast delivery option before placing your order.", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173646, "name": "FAQs", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255075, "name": "Shipping FAQs", "language": "en"}}]}, "emitted_at": 1668611554303} -{"stream": "solution_articles", "data": {"id": 67000284913, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:01Z", "category_id": 67000173646, "folder_id": 67000255075, "title": "Is the delivery time flexible?", "updated_at": "2020-10-22T03:28:01Z", "description": "We understand that you might not always be available at the scheduled time for delivery generated by us. So we let you pick your delivery slot based on your convenience.
In case you miss it, we make two more attempts at the slot selected by you on two consecutive business days.", "description_text": "We understand that you might not always be available at the scheduled time for delivery generated by us. So we let you pick your delivery slot based on your convenience. In case you miss it, we make two more attempts at the slot selected by you on two consecutive business days.", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173646, "name": "FAQs", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255075, "name": "Shipping FAQs", "language": "en"}}]}, "emitted_at": 1668611554306} -{"stream": "solution_articles", "data": {"id": 67000284914, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:01Z", "category_id": 67000173646, "folder_id": 67000255075, "title": "I need a copy of my invoice for my order. How do I go about with it?", "updated_at": "2020-10-22T03:28:01Z", "description": "We ship all packages with an invoice that can be found along with the product. If you need a copy of the invoice, we can email it to you.", "description_text": "We ship all packages with an invoice that can be found along with the product. If you need a copy of the invoice, we can email it to you.", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173646, "name": "FAQs", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255075, "name": "Shipping FAQs", "language": "en"}}]}, "emitted_at": 1668611554308} -{"stream": "solution_articles", "data": {"id": 67000284915, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:01Z", "category_id": 67000173647, "folder_id": 67000255076, "title": "Gift vouchers for birthdays", "updated_at": "2020-10-22T03:28:01Z", "description": "

", "description_text": " ", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173647, "name": "Gifts and coupons", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255076, "name": "Gifts", "language": "en"}}]}, "emitted_at": 1668611556709} -{"stream": "solution_articles", "data": {"id": 67000284916, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:01Z", "category_id": 67000173647, "folder_id": 67000255076, "title": "Gift vouchers for anniversaries", "updated_at": "2020-10-22T03:28:01Z", "description": "

", "description_text": " ", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173647, "name": "Gifts and coupons", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255076, "name": "Gifts", "language": "en"}}]}, "emitted_at": 1668611556711} -{"stream": "solution_articles", "data": {"id": 67000284917, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:02Z", "category_id": 67000173647, "folder_id": 67000255077, "title": "Coupons for members", "updated_at": "2020-10-22T03:28:02Z", "description": "

", "description_text": " ", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173647, "name": "Gifts and coupons", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255077, "name": "Coupons", "language": "en"}}]}, "emitted_at": 1668611557253} -{"stream": "solution_articles", "data": {"id": 67000284918, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:02Z", "category_id": 67000173647, "folder_id": 67000255077, "title": "Coupons for non-members", "updated_at": "2020-10-22T03:28:02Z", "description": "

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However, my card was charged. Can you let me know if the order is processed or what I need to do? Please see the attached screenshot.

Thanks,
Matt", "description_text": "I was trying to make a payment on your site and got a \"Your payment failed\" error. However, my card was charged. Can you let me know if the order is processed or what I need to do? Please see the attached screenshot.\n\nThanks,\nMatt", "requester": {"id": 67038833126, "name": "Matt Rogers", "email": "matt.rogers@freshdesk.com", "mobile": null, "phone": "+61 1800 861 302"}, "stats": {"agent_responded_at": null, "requester_responded_at": null, "first_responded_at": null, "status_updated_at": "2020-10-22T02:37:13Z", "reopened_at": null, "resolved_at": null, "closed_at": null, "pending_since": null}, "nr_due_by": null, "nr_escalated": false}, "emitted_at": 1668611573901} -{"stream": "tickets", "data": {"cc_emails": null, "fwd_emails": null, "reply_cc_emails": null, "ticket_cc_emails": null, "fr_escalated": true, "spam": false, "email_config_id": null, "group_id": 67000259997, "priority": 1, "requester_id": 67038833129, "responder_id": null, "source": 1, "company_id": null, "status": 2, "subject": "Received a broken TV", "association_type": null, "support_email": null, "to_emails": null, "product_id": null, "id": 19, "type": "Question", "due_by": "2022-05-28T21:25:35Z", "fr_due_by": "2022-05-26T21:25:35Z", "is_escalated": true, "custom_fields": {}, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-05-28T21:26:13Z", "associated_tickets_count": null, "tags": [], "description": "Hi,

The television I ordered from your site was delivered with a cracked screen. I need some help with a refund or a replacement.

Here is the order number FD07062010

Thanks,
Sarah", "description_text": "Hi,\n\nThe television I ordered from your site was delivered with a cracked screen. I need some help with a refund or a replacement.\n\nHere is the order number FD07062010\n\nThanks,\nSarah", "requester": {"id": 67038833129, "name": "Sarah James", "email": "sarah.james@freshdesk.com", "mobile": null, "phone": "+1 (855) 747 676"}, "stats": {"agent_responded_at": null, "requester_responded_at": null, "first_responded_at": null, "status_updated_at": "2020-10-22T02:37:13Z", "reopened_at": null, "resolved_at": null, "closed_at": null, "pending_since": null}, "nr_due_by": null, "nr_escalated": false}, "emitted_at": 1668611573902} -{"stream": "surveys", "data": {"id": 67000039187, "title": "Default Survey", "active": false, "created_at": "2020-10-22T02:37:14Z", "updated_at": "2022-11-16T16:24:54Z", "questions": [{"id": "default_question", "label": "How would you rate your overall satisfaction for the resolution provided by the agent?", "accepted_ratings": [103, 100, -103], "default": true}]}, "emitted_at": 1668611577905} -{"stream": "scenario_automations", "data": {"id": 67000644438, "name": "Test", "description": "Test", "actions": [{"name": "priority", "value": "1"}, {"name": "ticket_type", "value": "Question"}, {"name": "status", "value": "2"}, {"name": "responder_id", "value": "67013469919"}], "private": false}, "emitted_at": 1669192077262} -{"stream": "scenario_automations", "data": {"id": 67000644439, "name": "Test 1", "description": "Test 1", "actions": [{"name": "priority", "value": "2"}, {"name": "status", "value": "2"}, {"name": "ticket_type", "value": "Incident"}, {"name": "add_watcher", "value": "67013469919"}, {"name": "group_id", "value": "67000259998"}, {"name": "send_email_to_requester"}], "private": false}, "emitted_at": 1669192077263} -{"stream": "time_entries", "data": {"billable": true, "note": "", "id": 67011181689, "timer_running": false, "agent_id": 67013469919, "ticket_id": 22, "company_id": null, "time_spent": "01:30", "executed_at": "2022-11-17T00:00:00Z", "start_time": "2022-11-16T16:16:26Z", "created_at": "2022-11-16T16:16:26Z", "updated_at": "2022-11-16T16:16:26Z", "time_spent_in_seconds": 5400}, "emitted_at": 1669192078009} -{"stream": "time_entries", "data": {"billable": true, "note": "Test", "id": 67011181684, "timer_running": false, "agent_id": 67013469919, "ticket_id": 22, "company_id": null, "time_spent": "00:01", "executed_at": "2022-11-17T00:00:00Z", "start_time": "2022-11-16T16:15:36Z", "created_at": "2022-11-16T16:15:36Z", "updated_at": "2022-11-16T16:17:18Z", "time_spent_in_seconds": 103}, "emitted_at": 1669192078009} -{"stream": "conversations", "data": {"body": "
Hi Jessica Rangel,

Test reply

\n
", "body_text": "Hi Jessica Rangel, Test reply", "id": 67105086049, "incoming": false, "private": false, "user_id": 67013469919, "support_email": "support@newaccount1603334233301.freshdesk.com", "source": 0, "category": 3, "to_emails": ["reyesamanda@example.com"], "from_email": "Airbyte ", "cc_emails": [], "bcc_emails": [], "email_failure_count": 1, "outgoing_failures": null, "thread_id": null, "thread_message_id": null, "created_at": "2022-11-16T16:16:58Z", "updated_at": "2022-11-16T16:16:58Z", "last_edited_at": null, "last_edited_user_id": null, "attachments": [], "automation_id": null, "automation_type_id": null, "auto_response": false, "ticket_id": 22, "source_additional_info": null}, "emitted_at": 1669192080258} -{"stream": "conversations", "data": {"body": "
Test note
", "body_text": "Test note", "id": 67105086068, "incoming": false, "private": true, "user_id": 67013469919, "support_email": null, "source": 2, "category": 2, "to_emails": [], "from_email": null, "cc_emails": [], "bcc_emails": null, "email_failure_count": null, "outgoing_failures": null, "thread_id": null, "thread_message_id": null, "created_at": "2022-11-16T16:17:05Z", "updated_at": "2022-11-16T16:17:05Z", "last_edited_at": null, "last_edited_user_id": null, "attachments": [], "automation_id": null, "automation_type_id": null, "auto_response": false, "ticket_id": 22, "source_additional_info": null}, "emitted_at": 1669192080259} -{"stream": "conversations", "data": {"body": "
Hi Iryna Grankova,


\n
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test
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+{"stream": "roles", "data": {"id": 67000379708, "name": "Ticket Collaborator", "description": "Ticket collaborators can get assigned/tagged to tickets, add/edit private notes within their scope, update ticket status, modify their time entry, view customer information related to the ticket.", "default": true, "created_at": "2022-05-25T21:25:26Z", "updated_at": "2022-12-13T06:38:12Z", "agent_type": 3}, "emitted_at": 1672878348990} +{"stream": "roles", "data": {"id": 67000379709, "name": "Analytics Collaborator", "description": "Analytics collaborators can view reports in the Analytics module.", "default": true, "created_at": "2022-05-25T21:25:26Z", "updated_at": "2022-12-13T06:38:12Z", "agent_type": 3}, "emitted_at": 1672878348991} +{"stream": "roles", "data": {"id": 67000159703, "name": "Account Administrator", "description": "Has complete control over the help desk and the organisation including access to Account or Billing related information, and receives Invoices.", "default": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-12-13T06:38:12Z", "agent_type": 1}, "emitted_at": 1672878348991} +{"stream": "roles", "data": {"id": 67000159704, "name": "Administrator", "description": "Can configure all features through the Admin tab, but is restricted from viewing Account or Billing related information.", "default": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-12-13T06:38:12Z", "agent_type": 1}, "emitted_at": 1672878348992} +{"stream": "roles", "data": {"id": 67000159705, "name": "Supervisor", "description": "Can perform all agent related activities, access reports and see unresolved tickets dashboard.", "default": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-12-13T06:38:12Z", "agent_type": 1}, "emitted_at": 1672878348992} +{"stream": "roles", "data": {"id": 67000159706, "name": "Agent", "description": "Can log, view, reply, update and resolve tickets and manage contacts.", "default": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-12-13T06:38:12Z", "agent_type": 1}, "emitted_at": 1672878348993} +{"stream": "scenario_automations", "data": {"id": 67000644438, "name": "Test", "description": "Test", "actions": [{"name": "priority", "value": "1"}, {"name": "ticket_type", "value": "Question"}, {"name": "status", "value": "2"}, {"name": "responder_id", "value": "67013469919"}], "private": false}, "emitted_at": 1672878349553} +{"stream": "scenario_automations", "data": {"id": 67000644439, "name": "Test 1", "description": "Test 1", "actions": [{"name": "priority", "value": "2"}, {"name": "status", "value": "2"}, {"name": "ticket_type", "value": "Incident"}, {"name": "add_watcher", "value": "67013469919"}, {"name": "group_id", "value": "67000259998"}, {"name": "send_email_to_requester"}], "private": false}, "emitted_at": 1672878349555} +{"stream": "settings", "data": {"primary_language": "en", "supported_languages": [], "portal_languages": [], "help_widget_languages": []}, "emitted_at": 1672878350058} +{"stream": "sla_policies", "data": {"id": 67000087191, "name": "Test SLA", "description": null, "active": false, "sla_target": {"priority_4": {"respond_within": 900, "resolve_within": 900, "next_respond_within": null, "business_hours": true, "escalation_enabled": true}, "priority_3": {"respond_within": 900, "resolve_within": 900, "next_respond_within": null, "business_hours": true, "escalation_enabled": true}, "priority_2": {"respond_within": 900, "resolve_within": 900, "next_respond_within": null, "business_hours": true, "escalation_enabled": true}, "priority_1": {"respond_within": 900, "resolve_within": 900, "next_respond_within": null, "business_hours": true, "escalation_enabled": true}}, "applicable_to": {"product_ids": [67000001416], "ticket_types": ["Incident"]}, "is_default": false, "position": 2, "created_at": "2022-12-12T23:01:24Z", "updated_at": "2022-12-29T16:11:38Z", "escalation": {"reminder_response": {}, "reminder_resolution": {}, "response": {"escalation_time": 1800, "agent_ids": [-1, 67013469919]}, "resolution": {"level_1": {"escalation_time": 1800, "agent_ids": [-1, 67013469919]}, "level_2": {"escalation_time": 3600, "agent_ids": [-1, 67021120892]}, "level_3": {"escalation_time": 7200, "agent_ids": [-1]}}, "reminder_next_response": {}, "next_response": {}}}, "emitted_at": 1672878350626} +{"stream": "sla_policies", "data": {"id": 67000039537, "name": "Default SLA Policy", "description": "default policy", "active": true, "sla_target": {"priority_4": {"respond_within": 3600, "resolve_within": 14400, "next_respond_within": null, "business_hours": false, "escalation_enabled": true}, "priority_3": {"respond_within": 14400, "resolve_within": 43200, "next_respond_within": null, "business_hours": false, "escalation_enabled": true}, "priority_2": {"respond_within": 28800, "resolve_within": 86400, "next_respond_within": null, "business_hours": false, "escalation_enabled": true}, "priority_1": {"respond_within": 86400, "resolve_within": 259200, "next_respond_within": null, "business_hours": false, "escalation_enabled": true}}, "applicable_to": {}, "is_default": true, "position": 1, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "escalation": {}}, "emitted_at": 1672878350627} +{"stream": "solution_categories", "data": {"id": 67000173603, "name": "General", "description": "Default solution category, feel free to edit or delete it.", "created_at": "2020-10-22T02:37:14Z", "updated_at": "2020-10-22T02:37:14Z", "visible_in_portals": [67000039685], "icon": {}}, "emitted_at": 1672878351161} +{"stream": "solution_categories", "data": {"id": 67000173644, "name": "Getting started with us", "description": "Getting started with us category", "created_at": "2020-10-22T03:27:59Z", "updated_at": "2020-10-22T03:27:59Z", "visible_in_portals": [67000039685], "icon": {}}, "emitted_at": 1672878351162} +{"stream": "solution_categories", "data": {"id": 67000173645, "name": "Orders and refunds", "description": "Orders and refunds category", "created_at": "2020-10-22T03:28:00Z", "updated_at": "2020-10-22T03:28:00Z", "visible_in_portals": [67000039685], "icon": {}}, "emitted_at": 1672878351162} +{"stream": "solution_categories", "data": {"id": 67000173646, "name": "FAQs", "description": "FAQs category", "created_at": "2020-10-22T03:28:00Z", "updated_at": "2020-10-22T03:28:00Z", "visible_in_portals": [67000039685], "icon": {}}, "emitted_at": 1672878351162} +{"stream": "solution_categories", "data": {"id": 67000173647, "name": "Gifts and coupons", "description": "Gifts and coupons category", "created_at": "2020-10-22T03:28:01Z", "updated_at": "2020-10-22T03:28:01Z", "visible_in_portals": [67000039685], "icon": {}}, "emitted_at": 1672878351163} +{"stream": "solution_categories", "data": {"id": 67000173648, "name": "Information collected", "description": "Information collected category", "created_at": "2020-10-22T03:28:02Z", "updated_at": "2020-10-22T03:28:02Z", "visible_in_portals": [67000039685], "icon": {}}, "emitted_at": 1672878351163} +{"stream": "solution_folders", "data": {"id": 67000255012, "name": "FAQ", "description": null, "articles_count": 0, "created_at": "2020-10-22T02:37:14Z", "updated_at": "2020-10-22T02:37:14Z", "icon_url": null, "parent_folder_id": null, "sub_folders_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173603, "name": "General", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255012, "name": "FAQ", "language": "en"}}], "visibility": 1, "category_id": 67000173603}, "emitted_at": 1672878352266} +{"stream": "solution_folders", "data": {"id": 67000255013, "name": "Getting Started", "description": null, "articles_count": 0, "created_at": "2020-10-22T02:37:14Z", "updated_at": "2020-10-22T02:37:14Z", "icon_url": null, "parent_folder_id": null, "sub_folders_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173603, "name": "General", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255013, "name": "Getting Started", "language": "en"}}], "visibility": 1, "category_id": 67000173603}, "emitted_at": 1672878352267} +{"stream": "solution_folders", "data": {"id": 67000255073, "name": "Your account", "description": "Folder for adding Your account articles", "articles_count": 2, "created_at": "2020-10-22T03:27:59Z", "updated_at": "2020-10-22T03:27:59Z", "icon_url": null, "parent_folder_id": null, "sub_folders_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173644, "name": "Getting started with us", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255073, "name": "Your account", "language": "en"}}], "visibility": 1, "category_id": 67000173644}, "emitted_at": 1672878352476} +{"stream": "solution_folders", "data": {"id": 67000255074, "name": "Your order", "description": "Folder for adding Your order articles", "articles_count": 1, "created_at": "2020-10-22T03:28:00Z", "updated_at": "2020-10-22T03:28:00Z", "icon_url": null, "parent_folder_id": null, "sub_folders_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173645, "name": "Orders and refunds", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255074, "name": "Your order", "language": "en"}}], "visibility": 1, "category_id": 67000173645}, "emitted_at": 1672878352657} +{"stream": "solution_folders", "data": {"id": 67000255075, "name": "Shipping FAQs", "description": "Folder for adding Shipping FAQs articles", "articles_count": 3, "created_at": "2020-10-22T03:28:00Z", "updated_at": "2020-10-22T03:28:00Z", "icon_url": null, "parent_folder_id": null, "sub_folders_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173646, "name": "FAQs", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255075, "name": "Shipping FAQs", "language": "en"}}], "visibility": 1, "category_id": 67000173646}, "emitted_at": 1672878353082} +{"stream": "solution_folders", "data": {"id": 67000255079, "name": "Opt-out policy", "description": "Folder for adding Opt-out policy articles", "articles_count": 2, "created_at": "2020-10-22T03:28:02Z", "updated_at": "2020-10-22T03:28:02Z", "icon_url": null, "parent_folder_id": null, "sub_folders_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173648, "name": "Information collected", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255079, "name": "Opt-out policy", "language": "en"}}], "visibility": 1, "category_id": 67000173648}, "emitted_at": 1672878353484} +{"stream": "solution_articles", "data": {"id": 67000284909, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:27:59Z", "category_id": 67000173644, "folder_id": 67000255073, "title": "Changing account details", "updated_at": "2020-10-22T03:27:59Z", "description": "Update your account details like name, email address, phone number or address, anytime by following these steps:

  1. Select account details from the menu bar.
  2. Click edit icon on the field you'd like to change.
  3. After you\u2019ve added the updated details, click save changes.
  4. Click done after completing all the updates.
  5. You will receive an email from us to verify the changes.

In case you have forgotten your password, click on the forgot password button and follow the instructions there.

Note: Once you verify the updated email details, you can resume your activities on your account.", "description_text": "Update your account details like name, email address, phone number or address, anytime by following these steps: Select account details from the menu bar. Click edit icon on the field you'd like to change. After you\u2019ve added the updated details, click save changes. Click done after completing all the updates. You will receive an email from us to verify the changes. In case you have forgotten your password, click on the forgot password button and follow the instructions there. Note: Once you verify the updated email details, you can resume your activities on your account.", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173644, "name": "Getting started with us", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255073, "name": "Your account", "language": "en"}}]}, "emitted_at": 1672878356017} +{"stream": "solution_articles", "data": {"id": 67000284910, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:00Z", "category_id": 67000173644, "folder_id": 67000255073, "title": "Adding a payment method", "updated_at": "2020-10-22T03:28:00Z", "description": "To set up payment channels on your account,

  1. Select payment options from the menu bar.
  2. Click the add payment method option.
  3. Pick the options from the checklist and fill in the required details.
  4. After you\u2019ve added the details, click save.
  5. Click done once you\u2019ve finished.

Tip: You can always come back and add or delete more options, by following the same steps.

The different payment channels supported at Saul\u2019s are -

Note: We also offer cash on delivery.", "description_text": "To set up payment channels on your account, Select payment options from the menu bar. Click the add payment method option. Pick the options from the checklist and fill in the required details. After you\u2019ve added the details, click save. Click done once you\u2019ve finished. Tip: You can always come back and add or delete more options, by following the same steps. The different payment channels supported at Saul\u2019s are - Google Pay PayPal WePay Note: We also offer cash on delivery.", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173644, "name": "Getting started with us", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255073, "name": "Your account", "language": "en"}}]}, "emitted_at": 1672878356018} +{"stream": "solution_articles", "data": {"id": 67000284911, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:00Z", "category_id": 67000173645, "folder_id": 67000255074, "title": "Tracking your order", "updated_at": "2020-10-22T03:28:00Z", "description": "If you have placed on order and you want to check its status, you can view this from Saul\u2019s account.
Step 1 - Go to my orders.

Step 2 - Click on the order you want to track.

Step 3 - Click on details.

You can also check the status of your order on your phone, by clicking the \u201cEnable updates via SMS\u201d button.

Make sure the phone number present there is valid (if not, you can edit it by clicking on the edit icon next to the field).

The updates on your orders will be messaged to you on your phone.", "description_text": "If you have placed on order and you want to check its status, you can view this from Saul\u2019s account. Step 1 - Go to my orders. Step 2 - Click on the order you want to track. Step 3 - Click on details. You can also check the status of your order on your phone, by clicking the \u201cEnable updates via SMS\u201d button. Make sure the phone number present there is valid (if not, you can edit it by clicking on the edit icon next to the field). The updates on your orders will be messaged to you on your phone.", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173645, "name": "Orders and refunds", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255074, "name": "Your order", "language": "en"}}]}, "emitted_at": 1672878356562} +{"stream": "solution_articles", "data": {"id": 67000284912, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:00Z", "category_id": 67000173646, "folder_id": 67000255075, "title": "How long will the delivery take?", "updated_at": "2020-10-22T03:28:00Z", "description": "Typically, your package should reach you within 2-9 days of placing an order. In case you want your order to reach you within three days, then you select the fast delivery option before placing your order.", "description_text": "Typically, your package should reach you within 2-9 days of placing an order. In case you want your order to reach you within three days, then you select the fast delivery option before placing your order.", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173646, "name": "FAQs", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255075, "name": "Shipping FAQs", "language": "en"}}]}, "emitted_at": 1672878356999} +{"stream": "solution_articles", "data": {"id": 67000284922, "type": 1, "status": 1, "agent_id": 67013469919, "created_at": "2020-10-22T03:28:03Z", "category_id": 67000173648, "folder_id": 67000255079, "title": "Service related announcements", "updated_at": "2020-10-22T03:28:03Z", "description": "

", "description_text": " ", "seo_data": {"meta_title": "", "meta_description": ""}, "tags": [], "attachments": [], "cloud_files": [], "thumbs_up": 0, "thumbs_down": 0, "hits": 0, "suggested": 0, "feedback_count": 0, "hierarchy": [{"level": 0, "type": "category", "data": {"id": 67000173648, "name": "Information collected", "language": "en"}}, {"level": 1, "type": "folder", "data": {"id": 67000255079, "name": "Opt-out policy", "language": "en"}}]}, "emitted_at": 1672878358232} +{"stream": "time_entries", "data": {"billable": true, "note": "", "id": 67011181689, "timer_running": false, "agent_id": 67013469919, "ticket_id": 22, "company_id": null, "time_spent": "01:30", "executed_at": "2022-11-17T00:00:00Z", "start_time": "2022-11-16T16:16:26Z", "created_at": "2022-11-16T16:16:26Z", "updated_at": "2022-11-16T16:16:26Z", "time_spent_in_seconds": 5400}, "emitted_at": 1672878358818} +{"stream": "time_entries", "data": {"billable": true, "note": "Test", "id": 67011181684, "timer_running": false, "agent_id": 67013469919, "ticket_id": 22, "company_id": null, "time_spent": "00:01", "executed_at": "2022-11-17T00:00:00Z", "start_time": "2022-11-16T16:15:36Z", "created_at": "2022-11-16T16:15:36Z", "updated_at": "2022-11-16T16:17:18Z", "time_spent_in_seconds": 103}, "emitted_at": 1672878358818} +{"stream": "ticket_fields", "data": {"id": 67000439404, "name": "requester", "label": "Search a requester", "description": "Ticket requester", "position": 1, "required_for_closure": false, "required_for_agents": true, "type": "default_requester", "default": true, "customers_can_edit": true, "customers_can_filter": false, "label_for_customers": "Requester", "required_for_customers": true, "displayed_to_customers": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "portal_cc": false, "portal_cc_to": "company"}, "emitted_at": 1672878359435} +{"stream": "ticket_fields", "data": {"id": 67000439405, "name": "subject", "label": "Subject", "description": "Ticket subject", "position": 2, "required_for_closure": false, "required_for_agents": true, "type": "default_subject", "default": true, "customers_can_edit": true, "customers_can_filter": false, "label_for_customers": "Subject", "required_for_customers": true, "displayed_to_customers": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z"}, "emitted_at": 1672878359436} +{"stream": "ticket_fields", "data": {"id": 67000439406, "name": "ticket_type", "label": "Type", "description": "Ticket type", "position": 3, "required_for_closure": false, "required_for_agents": false, "type": "default_ticket_type", "default": true, "customers_can_edit": false, "customers_can_filter": false, "label_for_customers": "Type", "required_for_customers": false, "displayed_to_customers": false, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "choices": ["Question", "Incident", "Problem", "Feature Request", "Refund"]}, "emitted_at": 1672878359436} +{"stream": "ticket_fields", "data": {"id": 67000439407, "name": "source", "label": "Source", "description": "Ticket source", "position": 4, "required_for_closure": false, "required_for_agents": false, "type": "default_source", "default": true, "customers_can_edit": false, "customers_can_filter": false, "label_for_customers": "Source", "required_for_customers": false, "displayed_to_customers": false, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-11-10T01:19:55Z", "choices": {"Email": 1, "Portal": 2, "Phone": 3, "Forum": 4, "Twitter": 5, "Facebook": 6, "Chat": 7, "MobiHelp": 8, "Feedback Widget": 9, "Outbound Email": 10, "Ecommerce": 11, "Bot": 12, "Whatsapp": 13}}, "emitted_at": 1672878359437} +{"stream": "ticket_fields", "data": {"id": 67000439408, "name": "status", "label": "Status", "description": "Ticket status", "position": 5, "required_for_closure": false, "required_for_agents": true, "type": "default_status", "default": true, "customers_can_edit": false, "customers_can_filter": false, "label_for_customers": "Status", "required_for_customers": false, "displayed_to_customers": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-11-18T18:41:21Z", "choices": {"2": ["Open", "Being Processed"], "3": ["Pending", "Awaiting your Reply"], "4": ["Resolved", "This ticket has been Resolved"], "5": ["Closed", "This ticket has been Closed"]}}, "emitted_at": 1672878359438} +{"stream": "ticket_fields", "data": {"id": 67000439409, "name": "priority", "label": "Priority", "description": "Ticket priority", "position": 6, "required_for_closure": false, "required_for_agents": true, "type": "default_priority", "default": true, "customers_can_edit": false, "customers_can_filter": false, "label_for_customers": "Priority", "required_for_customers": false, "displayed_to_customers": false, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "choices": {"Low": 1, "Medium": 2, "High": 3, "Urgent": 4}}, "emitted_at": 1672878359438} +{"stream": "ticket_fields", "data": {"id": 67000439410, "name": "group", "label": "Group", "description": "Ticket group", "position": 7, "required_for_closure": false, "required_for_agents": false, "type": "default_group", "default": true, "customers_can_edit": false, "customers_can_filter": false, "label_for_customers": "Group", "required_for_customers": false, "displayed_to_customers": false, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "choices": {"Account managers": 67000260063, "Billing": 67000259997, "Customer Support": 67000575050, "Escalations": 67000259998, "Product Management": 67000259994, "QA": 67000259995, "Replacements": 67000260062, "Sales": 67000259996, "Shipping and delivery": 67000260061}}, "emitted_at": 1672878359439} +{"stream": "ticket_fields", "data": {"id": 67000439411, "name": "agent", "label": "Agent", "description": "Agent", "position": 8, "required_for_closure": false, "required_for_agents": false, "type": "default_agent", "default": true, "customers_can_edit": false, "customers_can_filter": false, "label_for_customers": "Assigned to", "required_for_customers": false, "displayed_to_customers": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "choices": {"Team Airbyte": 67013469919, "Test Agent 1": 67021120644, "Test Agent 10": 67021120892, "Test Agent 11": 67021120894, "Test Agent 2": 67021120865, "Test Agent 3": 67021120869, "Test Agent 4": 67021120871, "Test Agent 5": 67021120876, "Test Agent 6": 67021120877, "Test Agent 7": 67021120882, "Test Agent 8": 67021120885, "Test Agent 9": 67021120889}}, "emitted_at": 1672878359439} +{"stream": "ticket_fields", "data": {"id": 67000439412, "name": "product", "label": "Product", "description": "Select the product, the ticket belongs to.", "position": 9, "required_for_closure": false, "required_for_agents": false, "type": "default_product", "default": true, "customers_can_edit": true, "customers_can_filter": false, "label_for_customers": "Product", "required_for_customers": false, "displayed_to_customers": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z", "choices": {"Product 1": 67000001416, "Product 2": 67000001417}}, "emitted_at": 1672878359440} +{"stream": "ticket_fields", "data": {"id": 67000439413, "name": "description", "label": "Description", "description": "Ticket description", "position": 10, "required_for_closure": false, "required_for_agents": true, "type": "default_description", "default": true, "customers_can_edit": true, "customers_can_filter": false, "label_for_customers": "Description", "required_for_customers": true, "displayed_to_customers": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z"}, "emitted_at": 1672878359440} +{"stream": "ticket_fields", "data": {"id": 67000439414, "name": "company", "label": "Company", "description": "Ticket Company", "position": 11, "required_for_closure": false, "required_for_agents": true, "type": "default_company", "default": true, "customers_can_edit": true, "customers_can_filter": false, "label_for_customers": "Company", "required_for_customers": true, "displayed_to_customers": true, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2020-10-22T02:37:13Z"}, "emitted_at": 1672878359441} +{"stream": "tickets", "data": {"cc_emails": null, "fwd_emails": null, "reply_cc_emails": null, "ticket_cc_emails": null, "fr_escalated": true, "spam": false, "email_config_id": null, "group_id": 67000259997, "priority": 2, "requester_id": 67038833126, "responder_id": null, "source": 1, "company_id": null, "status": 2, "subject": "Payment failed", "association_type": null, "support_email": null, "to_emails": null, "product_id": null, "id": 18, "type": "Question", "due_by": "2022-05-26T21:25:35Z", "fr_due_by": "2022-05-26T05:25:35Z", "is_escalated": true, "custom_fields": {}, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-05-26T21:26:52Z", "associated_tickets_count": null, "tags": [], "description": "I was trying to make a payment on your site and got a \"Your payment failed\" error. However, my card was charged. Can you let me know if the order is processed or what I need to do? Please see the attached screenshot.

Thanks,
Matt", "description_text": "I was trying to make a payment on your site and got a \"Your payment failed\" error. However, my card was charged. Can you let me know if the order is processed or what I need to do? Please see the attached screenshot.\n\nThanks,\nMatt", "requester": {"id": 67038833126, "name": "Matt Rogers", "email": "matt.rogers@freshdesk.com", "mobile": null, "phone": "+61 1800 861 302"}, "stats": {"agent_responded_at": null, "requester_responded_at": null, "first_responded_at": null, "status_updated_at": "2020-10-22T02:37:13Z", "reopened_at": null, "resolved_at": null, "closed_at": null, "pending_since": null}, "nr_due_by": null, "nr_escalated": false}, "emitted_at": 1672878360054} +{"stream": "tickets", "data": {"cc_emails": null, "fwd_emails": null, "reply_cc_emails": null, "ticket_cc_emails": null, "fr_escalated": true, "spam": false, "email_config_id": null, "group_id": 67000259997, "priority": 1, "requester_id": 67038833129, "responder_id": null, "source": 1, "company_id": null, "status": 2, "subject": "Received a broken TV", "association_type": null, "support_email": null, "to_emails": null, "product_id": null, "id": 19, "type": "Question", "due_by": "2022-05-28T21:25:35Z", "fr_due_by": "2022-05-26T21:25:35Z", "is_escalated": true, "custom_fields": {}, "created_at": "2020-10-22T02:37:13Z", "updated_at": "2022-05-28T21:26:13Z", "associated_tickets_count": null, "tags": [], "description": "Hi,

The television I ordered from your site was delivered with a cracked screen. I need some help with a refund or a replacement.

Here is the order number FD07062010

Thanks,
Sarah", "description_text": "Hi,\n\nThe television I ordered from your site was delivered with a cracked screen. I need some help with a refund or a replacement.\n\nHere is the order number FD07062010\n\nThanks,\nSarah", "requester": {"id": 67038833129, "name": "Sarah James", "email": "sarah.james@freshdesk.com", "mobile": null, "phone": "+1 (855) 747 676"}, "stats": {"agent_responded_at": null, "requester_responded_at": null, "first_responded_at": null, "status_updated_at": "2020-10-22T02:37:13Z", "reopened_at": null, "resolved_at": null, "closed_at": null, "pending_since": null}, "nr_due_by": null, "nr_escalated": false}, "emitted_at": 1672878360054} +{"stream": "tickets", "data": {"cc_emails": [], "fwd_emails": [], "reply_cc_emails": [], "ticket_cc_emails": [], "fr_escalated": false, "spam": false, "email_config_id": 67000041667, "group_id": null, "priority": 1, "requester_id": 67042965499, "responder_id": 67013469919, "source": 10, "company_id": 67001265522, "status": 5, "subject": "Test", "association_type": null, "support_email": "support@newaccount1603334233301.freshdesk.com", "to_emails": ["support@newaccount1603334233301.freshdesk.com"], "product_id": null, "id": 21, "type": null, "due_by": "2022-11-19T15:59:28Z", "fr_due_by": "2022-11-17T15:59:28Z", "is_escalated": false, "custom_fields": {}, "created_at": "2022-11-16T15:59:28Z", "updated_at": "2022-11-16T15:59:28Z", "associated_tickets_count": null, "tags": [], "description": "
Test
", "description_text": "Test", "requester": {"id": 67042965499, "name": "Iryna Grankova", "email": "iryna.grankova@airbyte.io", "mobile": "+380636306253", "phone": null}, "stats": {"agent_responded_at": null, "requester_responded_at": null, "first_responded_at": null, "status_updated_at": "2022-11-16T15:59:28Z", "reopened_at": null, "resolved_at": "2022-11-16T15:59:28Z", "closed_at": "2022-11-16T15:59:28Z", "pending_since": null}, "nr_due_by": null, "nr_escalated": false}, "emitted_at": 1672878360055} +{"stream": "tickets", "data": {"cc_emails": [], "fwd_emails": [], "reply_cc_emails": [], "ticket_cc_emails": [], "fr_escalated": false, "spam": false, "email_config_id": null, "group_id": null, "priority": 1, "requester_id": 67032849498, "responder_id": 67013469919, "source": 3, "company_id": null, "status": 3, "subject": "Test 1", "association_type": null, "support_email": null, "to_emails": null, "product_id": null, "id": 22, "type": "Problem", "due_by": "2022-11-19T16:03:17Z", "fr_due_by": "2022-11-17T16:03:17Z", "is_escalated": false, "custom_fields": {}, "created_at": "2022-11-16T16:03:17Z", "updated_at": "2022-11-16T16:17:05Z", "associated_tickets_count": null, "tags": [], "description": "
Test 1
", "description_text": "Test 1", "requester": {"id": 67032849498, "name": "Jessica Rangel", "email": "reyesamanda@example.com", "mobile": null, "phone": null}, "stats": {"agent_responded_at": "2022-11-16T16:16:58Z", "requester_responded_at": null, "first_responded_at": "2022-11-16T16:16:58Z", "status_updated_at": "2022-11-16T16:03:25Z", "reopened_at": null, "resolved_at": null, "closed_at": null, "pending_since": "2022-11-16T16:03:25Z"}, "nr_due_by": null, "nr_escalated": false}, "emitted_at": 1672878360056} +{"stream": "tickets", "data": {"cc_emails": [], "fwd_emails": [], "reply_cc_emails": [], "ticket_cc_emails": [], "fr_escalated": true, "spam": false, "email_config_id": null, "group_id": 67000259995, "priority": 1, "requester_id": 67042965499, "responder_id": null, "source": 3, "company_id": 67001265522, "status": 2, "subject": "Test", "association_type": null, "support_email": null, "to_emails": null, "product_id": null, "id": 20, "type": "Question", "due_by": "2022-11-19T15:58:29Z", "fr_due_by": "2022-11-17T15:58:29Z", "is_escalated": true, "custom_fields": {}, "created_at": "2022-11-16T15:58:29Z", "updated_at": "2022-11-19T16:10:34Z", "associated_tickets_count": null, "tags": [], "description": "
Test
", "description_text": "Test", "requester": {"id": 67042965499, "name": "Iryna Grankova", "email": "iryna.grankova@airbyte.io", "mobile": "+380636306253", "phone": null}, "stats": {"agent_responded_at": null, "requester_responded_at": null, "first_responded_at": null, "status_updated_at": "2022-11-16T15:58:29Z", "reopened_at": null, "resolved_at": null, "closed_at": null, "pending_since": null}, "nr_due_by": null, "nr_escalated": false}, "emitted_at": 1672878360057} +{"stream": "tickets", "data": {"cc_emails": [], "fwd_emails": [], "reply_cc_emails": [], "ticket_cc_emails": [], "fr_escalated": false, "spam": false, "email_config_id": 67000041667, "group_id": null, "priority": 1, "requester_id": 67042965499, "responder_id": 67013469919, "source": 10, "company_id": 67001265522, "status": 5, "subject": "Test", "association_type": null, "support_email": "support@newaccount1603334233301.freshdesk.com", "to_emails": ["support@newaccount1603334233301.freshdesk.com"], "product_id": null, "id": 23, "type": null, "due_by": "2022-11-25T15:00:34Z", "fr_due_by": "2022-11-23T15:00:34Z", "is_escalated": false, "custom_fields": {}, "created_at": "2022-11-22T15:00:34Z", "updated_at": "2022-11-22T15:02:37Z", "associated_tickets_count": null, "tags": [], "description": "
Test

\n
", "description_text": "Test", "requester": {"id": 67042965499, "name": "Iryna Grankova", "email": "iryna.grankova@airbyte.io", "mobile": "+380636306253", "phone": null}, "stats": {"agent_responded_at": null, "requester_responded_at": "2022-11-22T15:02:29Z", "first_responded_at": null, "status_updated_at": "2022-11-22T15:00:34Z", "reopened_at": null, "resolved_at": "2022-11-22T15:00:34Z", "closed_at": "2022-11-22T15:00:34Z", "pending_since": null}, "nr_due_by": null, "nr_escalated": false}, "emitted_at": 1672878360058} +{"stream": "conversations", "data": {"body": "
Hi Jessica Rangel,

Test reply

\n
", "body_text": "Hi Jessica Rangel, Test reply", "id": 67105086049, "incoming": false, "private": false, "user_id": 67013469919, "support_email": "support@newaccount1603334233301.freshdesk.com", "source": 0, "category": 3, "to_emails": ["reyesamanda@example.com"], "from_email": "Airbyte ", "cc_emails": [], "bcc_emails": [], "email_failure_count": 1, "outgoing_failures": null, "thread_id": null, "thread_message_id": null, "created_at": "2022-11-16T16:16:58Z", "updated_at": "2022-11-16T16:16:58Z", "last_edited_at": null, "last_edited_user_id": null, "attachments": [], "automation_id": null, "automation_type_id": null, "auto_response": false, "ticket_id": 22, "source_additional_info": null}, "emitted_at": 1672878361147} +{"stream": "conversations", "data": {"body": "
Test note
", "body_text": "Test note", "id": 67105086068, "incoming": false, "private": true, "user_id": 67013469919, "support_email": null, "source": 2, "category": 2, "to_emails": [], "from_email": null, "cc_emails": [], "bcc_emails": null, "email_failure_count": null, "outgoing_failures": null, "thread_id": null, "thread_message_id": null, "created_at": "2022-11-16T16:17:05Z", "updated_at": "2022-11-16T16:17:05Z", "last_edited_at": null, "last_edited_user_id": null, "attachments": [], "automation_id": null, "automation_type_id": null, "auto_response": false, "ticket_id": 22, "source_additional_info": null}, "emitted_at": 1672878361148} +{"stream": "conversations", "data": {"body": "
Hi Iryna Grankova,


\n
", "body_text": "Hi Iryna Grankova,", "id": 67105779551, "incoming": false, "private": false, "user_id": 67013469919, "support_email": "support@newaccount1603334233301.freshdesk.com", "source": 0, "category": 3, "to_emails": ["iryna.grankova@airbyte.io"], "from_email": "Airbyte ", "cc_emails": [], "bcc_emails": [], "email_failure_count": null, "outgoing_failures": null, "thread_id": null, "thread_message_id": null, "created_at": "2022-11-22T15:02:12Z", "updated_at": "2022-11-22T15:02:12Z", "last_edited_at": null, "last_edited_user_id": null, "attachments": [], "automation_id": null, "automation_type_id": null, "auto_response": false, "ticket_id": 23, "source_additional_info": null}, "emitted_at": 1672878361522} +{"stream": "conversations", "data": {"body": "
test
", "body_text": "test", "id": 67105779604, "incoming": true, "private": false, "user_id": 67042965499, "support_email": null, "source": 6, "category": 7, "to_emails": null, "from_email": null, "cc_emails": [], "bcc_emails": null, "email_failure_count": null, "outgoing_failures": null, "thread_id": null, "thread_message_id": null, "created_at": "2022-11-22T15:02:29Z", "updated_at": "2022-11-22T15:02:29Z", "last_edited_at": null, "last_edited_user_id": null, "attachments": [], "automation_id": null, "automation_type_id": null, "auto_response": false, "ticket_id": 23, "source_additional_info": null}, "emitted_at": 1672878361522} +{"stream": "satisfaction_ratings", "data": {"id": 67000499229, "survey_id": 67000084490, "user_id": 67042965499, "agent_id": 67013469919, "feedback": "test", "group_id": null, "ticket_id": 23, "created_at": "2022-11-22T15:02:29Z", "updated_at": "2022-11-22T15:02:29Z", "ratings": {"default_question": 103, "question_67000084816": 103, "question_67000084817": 100, "question_67000084818": 100}}, "emitted_at": 1672878362116} +{"stream": "surveys", "data": {"id": 67000039187, "title": "Default Survey", "active": false, "created_at": "2020-10-22T02:37:14Z", "updated_at": "2022-11-16T16:24:54Z", "questions": [{"id": "default_question", "label": "How would you rate your overall satisfaction for the resolution provided by the agent?", "accepted_ratings": [103, 100, -103], "default": true}]}, "emitted_at": 1672878362646} +{"stream": "surveys", "data": {"id": 67000084490, "title": "Test survey", "active": true, "created_at": "2022-11-16T16:24:00Z", "updated_at": "2022-11-22T15:00:30Z", "questions": [{"id": "default_question", "label": " How would you rate your overall satisfaction for the resolution provided by the agent? ", "accepted_ratings": [103, 100, -103], "default": true}, {"id": "question_67000084816", "label": "Question 1?", "accepted_ratings": [103, 100, -103]}, {"id": "question_67000084817", "label": "Question 2?", "accepted_ratings": [103, 100, -103]}, {"id": "question_67000084818", "label": "Are you satisfied with our customer support experience?", "accepted_ratings": [103, 100, -103]}]}, "emitted_at": 1672878362647} diff --git a/airbyte-integrations/connectors/source-freshdesk/setup.py b/airbyte-integrations/connectors/source-freshdesk/setup.py index f8e1640add55..c150879f2c61 100644 --- a/airbyte-integrations/connectors/source-freshdesk/setup.py +++ b/airbyte-integrations/connectors/source-freshdesk/setup.py @@ -6,7 +6,7 @@ from setuptools import find_packages, setup MAIN_REQUIREMENTS = [ - "airbyte-cdk~=0.2", + "airbyte-cdk", "backoff==1.10.0", "requests==2.25.1", "pendulum==2.1.2", diff --git a/airbyte-integrations/connectors/source-freshdesk/source_freshdesk/schemas/sla_policies.json b/airbyte-integrations/connectors/source-freshdesk/source_freshdesk/schemas/sla_policies.json index 7ab01474ffa1..5e4f85b4a37b 100644 --- a/airbyte-integrations/connectors/source-freshdesk/source_freshdesk/schemas/sla_policies.json +++ b/airbyte-integrations/connectors/source-freshdesk/source_freshdesk/schemas/sla_policies.json @@ -138,7 +138,10 @@ "type": ["null", "integer"] }, "agent_ids": { - "type": ["null", "integer"] + "type": ["null", "array"], + "items": { + "type": ["null", "integer"] + } } } }, @@ -152,7 +155,10 @@ "type": ["null", "integer"] }, "agent_ids": { - "type": ["null", "integer"] + "type": ["null", "array"], + "items": { + "type": ["null", "integer"] + } } } }, @@ -163,7 +169,10 @@ "type": ["null", "integer"] }, "agent_ids": { - "type": ["null", "integer"] + "type": ["null", "array"], + "items": { + "type": ["null", "integer"] + } } } }, @@ -174,7 +183,10 @@ "type": ["null", "integer"] }, "agent_ids": { - "type": ["null", "integer"] + "type": ["null", "array"], + "items": { + "type": ["null", "integer"] + } } } }, @@ -185,7 +197,10 @@ "type": ["null", "integer"] }, "agent_ids": { - "type": ["null", "integer"] + "type": ["null", "array"], + "items": { + "type": ["null", "integer"] + } } } } diff --git a/docs/integrations/sources/freshdesk.md b/docs/integrations/sources/freshdesk.md index be522b08eb3a..7c88aae5aaa8 100644 --- a/docs/integrations/sources/freshdesk.md +++ b/docs/integrations/sources/freshdesk.md @@ -67,6 +67,7 @@ The Freshdesk connector should not run into Freshdesk API limitations under norm | Version | Date | Pull Request | Subject | |:--------|:-----------|:---------------------------------------------------------|:--------------------------------------------------------------------------------------| +| 2.0.0 | 2022-12-20 | [20416](https://github.com/airbytehq/airbyte/pull/20416) | Fix `SlaPolicies` stream schema | | 1.0.0 | 2022-11-16 | [19496](https://github.com/airbytehq/airbyte/pull/19496) | Fix `Contacts` stream schema | | 0.3.8 | 2022-11-11 | [19349](https://github.com/airbytehq/airbyte/pull/19349) | Do not rely on response.json() when deciding to retry a request | | 0.3.7 | 2022-11-03 | [18397](https://github.com/airbytehq/airbyte/pull/18397) | Fix base url for v2 API. |