diff --git a/app/javascript/widget/store/modules/conversation/actions.js b/app/javascript/widget/store/modules/conversation/actions.js
index b3f46f2d1f60d..8cf199d411ee6 100644
--- a/app/javascript/widget/store/modules/conversation/actions.js
+++ b/app/javascript/widget/store/modules/conversation/actions.js
@@ -148,8 +148,13 @@ export const actions = {
     commit('clearConversations');
   },
 
-  addOrUpdateMessage: async ({ commit }, data) => {
+  addOrUpdateMessage: async ({ commit, state }, data) => {
     const { id, content_attributes } = data;
+    const { quickReplies } = state;
+    // If there are quick replies active, remove them before showing the new message
+    if (quickReplies.options.length > 0) {
+      commit('setQuickRepliesOptions', []);
+    }
     if (content_attributes && content_attributes.deleted) {
       commit('deleteMessage', id);
       return;