diff --git a/.github/ISSUE_TEMPLATE/1.bug_report.yaml b/.github/ISSUE_TEMPLATE/1.bug_report.yaml
index d62874ca166..d9e877ddade 100644
--- a/.github/ISSUE_TEMPLATE/1.bug_report.yaml
+++ b/.github/ISSUE_TEMPLATE/1.bug_report.yaml
@@ -12,6 +12,8 @@ body:
       value: |
         For reference, the current versions of the Amplify JS packages are listed below. Please verify your issue against the latest version(s) of the relevant package(s):
 
+        You can find information in our docs site regarding [Upgrading Amplify packages](https://docs.amplify.aws/lib/troubleshooting/upgrading/q/platform/js).
+
         <details>
           <summary>Click to expand version list</summary>
 
@@ -123,7 +125,7 @@ body:
       description: |
         Please run the following command inside your project and copy/paste the output below:
         ```
-        npx envinfo --system --binaries --browsers --npmPackages --npmGlobalPackages
+        npx envinfo --system --binaries --browsers --npmPackages --duplicates --npmGlobalPackages
         ```
       value: |
         <details>
diff --git a/packages/auth/src/Errors.ts b/packages/auth/src/Errors.ts
index c2108204d13..afc3ee02342 100644
--- a/packages/auth/src/Errors.ts
+++ b/packages/auth/src/Errors.ts
@@ -58,17 +58,21 @@ export const authErrorMessages: AuthErrorMessages = {
             1. Make sure you're passing the awsconfig object to Amplify.configure() in your app's entry point
                 See https://aws-amplify.github.io/docs/js/authentication#configure-your-app for more information
             
-            2. There might be multiple conflicting versions of aws-amplify or amplify packages in your node_modules.
-                Try deleting your node_modules folder and reinstalling the dependencies with \`yarn install\`
+            2. There might be multiple conflicting versions of amplify packages in your node_modules.
+				Refer to our docs site for help upgrading Amplify packages (https://docs.amplify.aws/lib/troubleshooting/upgrading/q/platform/js)
         `,
 	},
 	missingAuthConfig: {
 		message: AuthErrorStrings.DEFAULT_MSG,
 		log: `
             Error: Amplify has not been configured correctly. 
-            The configuration object is missing required auth properties. 
-            Did you run \`amplify push\` after adding auth via \`amplify add auth\`?
-            See https://aws-amplify.github.io/docs/js/authentication#amplify-project-setup for more information
+            The configuration object is missing required auth properties.
+            This error is typically caused by one of the following scenarios:
+
+            1. Did you run \`amplify push\` after adding auth via \`amplify add auth\`?
+                See https://aws-amplify.github.io/docs/js/authentication#amplify-project-setup for more information
+
+            2. This could also be caused by multiple conflicting versions of amplify packages, see (https://docs.amplify.aws/lib/troubleshooting/upgrading/q/platform/js) for help upgrading Amplify packages.
         `,
 	},
 	emptyUsername: {