From 226e9c6fef555fcea844cff6fc002d5d3c052d9e Mon Sep 17 00:00:00 2001
From: awstools <awstools@amazon.com>
Date: Thu, 18 Jul 2024 19:31:29 +0000
Subject: [PATCH] feat(client-connect): Amazon Connect expands search API
 coverage for additional resources.  Search for hierarchy groups by name, ID,
 tag, or other criteria (new endpoint). Search for agent statuses by name, ID,
 tag, or other criteria (new endpoint). Search for users by their assigned
 proficiencies (enhanced endpoint)

---
 clients/client-connect/README.md              |  19 +-
 clients/client-connect/src/Connect.ts         |  51 +-
 clients/client-connect/src/ConnectClient.ts   |  17 +-
 .../src/auth/httpAuthSchemeProvider.ts        |   2 +-
 .../DescribeContactEvaluationCommand.ts       |   2 +-
 ...istTrafficDistributionGroupUsersCommand.ts |   2 +-
 .../src/commands/ListUseCasesCommand.ts       |   2 +-
 .../commands/SearchAgentStatusesCommand.ts    | 164 +++++
 .../SearchUserHierarchyGroupsCommand.ts       | 203 +++++++
 .../src/commands/SearchUsersCommand.ts        |  36 +-
 clients/client-connect/src/commands/index.ts  |   2 +
 clients/client-connect/src/index.ts           |   5 +-
 clients/client-connect/src/models/models_0.ts | 297 +++++----
 clients/client-connect/src/models/models_1.ts | 285 +++++----
 clients/client-connect/src/models/models_2.ts | 574 +++++++++++++++---
 .../SearchAgentStatusesPaginator.ts           |  24 +
 .../SearchUserHierarchyGroupsPaginator.ts     |  24 +
 .../client-connect/src/pagination/index.ts    |   2 +
 .../src/protocols/Aws_restJson1.ts            | 215 ++++++-
 codegen/sdk-codegen/aws-models/connect.json   | 526 +++++++++++++++-
 20 files changed, 2046 insertions(+), 406 deletions(-)
 create mode 100644 clients/client-connect/src/commands/SearchAgentStatusesCommand.ts
 create mode 100644 clients/client-connect/src/commands/SearchUserHierarchyGroupsCommand.ts
 create mode 100644 clients/client-connect/src/pagination/SearchAgentStatusesPaginator.ts
 create mode 100644 clients/client-connect/src/pagination/SearchUserHierarchyGroupsPaginator.ts

diff --git a/clients/client-connect/README.md b/clients/client-connect/README.md
index 402b34457571..5b579a2c7039 100644
--- a/clients/client-connect/README.md
+++ b/clients/client-connect/README.md
@@ -9,8 +9,7 @@ AWS SDK for JavaScript Connect Client for Node.js, Browser and React Native.
 <ul>
 <li>
 <p>
-<a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html">Amazon Connect
-actions</a>
+<a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html">Amazon Connect actions</a>
 </p>
 </li>
 <li>
@@ -1610,6 +1609,14 @@ ResumeContactRecording
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/ResumeContactRecordingCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/ResumeContactRecordingCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/ResumeContactRecordingCommandOutput/)
 
+</details>
+<details>
+<summary>
+SearchAgentStatuses
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/SearchAgentStatusesCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/SearchAgentStatusesCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/SearchAgentStatusesCommandOutput/)
+
 </details>
 <details>
 <summary>
@@ -1706,6 +1713,14 @@ SearchSecurityProfiles
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/SearchSecurityProfilesCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/SearchSecurityProfilesCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/SearchSecurityProfilesCommandOutput/)
 
+</details>
+<details>
+<summary>
+SearchUserHierarchyGroups
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/SearchUserHierarchyGroupsCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/SearchUserHierarchyGroupsCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/SearchUserHierarchyGroupsCommandOutput/)
+
 </details>
 <details>
 <summary>
diff --git a/clients/client-connect/src/Connect.ts b/clients/client-connect/src/Connect.ts
index b088625409e3..5e7fc0fbfe95 100644
--- a/clients/client-connect/src/Connect.ts
+++ b/clients/client-connect/src/Connect.ts
@@ -807,6 +807,11 @@ import {
   ResumeContactRecordingCommandInput,
   ResumeContactRecordingCommandOutput,
 } from "./commands/ResumeContactRecordingCommand";
+import {
+  SearchAgentStatusesCommand,
+  SearchAgentStatusesCommandInput,
+  SearchAgentStatusesCommandOutput,
+} from "./commands/SearchAgentStatusesCommand";
 import {
   SearchAvailablePhoneNumbersCommand,
   SearchAvailablePhoneNumbersCommandInput,
@@ -867,6 +872,11 @@ import {
   SearchSecurityProfilesCommandInput,
   SearchSecurityProfilesCommandOutput,
 } from "./commands/SearchSecurityProfilesCommand";
+import {
+  SearchUserHierarchyGroupsCommand,
+  SearchUserHierarchyGroupsCommandInput,
+  SearchUserHierarchyGroupsCommandOutput,
+} from "./commands/SearchUserHierarchyGroupsCommand";
 import { SearchUsersCommand, SearchUsersCommandInput, SearchUsersCommandOutput } from "./commands/SearchUsersCommand";
 import {
   SearchVocabulariesCommand,
@@ -1363,6 +1373,7 @@ const commands = {
   ReplicateInstanceCommand,
   ResumeContactCommand,
   ResumeContactRecordingCommand,
+  SearchAgentStatusesCommand,
   SearchAvailablePhoneNumbersCommand,
   SearchContactFlowModulesCommand,
   SearchContactFlowsCommand,
@@ -1375,6 +1386,7 @@ const commands = {
   SearchResourceTagsCommand,
   SearchRoutingProfilesCommand,
   SearchSecurityProfilesCommand,
+  SearchUserHierarchyGroupsCommand,
   SearchUsersCommand,
   SearchVocabulariesCommand,
   SendChatIntegrationEventCommand,
@@ -4165,6 +4177,23 @@ export interface Connect {
     cb: (err: any, data?: ResumeContactRecordingCommandOutput) => void
   ): void;
 
+  /**
+   * @see {@link SearchAgentStatusesCommand}
+   */
+  searchAgentStatuses(
+    args: SearchAgentStatusesCommandInput,
+    options?: __HttpHandlerOptions
+  ): Promise<SearchAgentStatusesCommandOutput>;
+  searchAgentStatuses(
+    args: SearchAgentStatusesCommandInput,
+    cb: (err: any, data?: SearchAgentStatusesCommandOutput) => void
+  ): void;
+  searchAgentStatuses(
+    args: SearchAgentStatusesCommandInput,
+    options: __HttpHandlerOptions,
+    cb: (err: any, data?: SearchAgentStatusesCommandOutput) => void
+  ): void;
+
   /**
    * @see {@link SearchAvailablePhoneNumbersCommand}
    */
@@ -4354,6 +4383,23 @@ export interface Connect {
     cb: (err: any, data?: SearchSecurityProfilesCommandOutput) => void
   ): void;
 
+  /**
+   * @see {@link SearchUserHierarchyGroupsCommand}
+   */
+  searchUserHierarchyGroups(
+    args: SearchUserHierarchyGroupsCommandInput,
+    options?: __HttpHandlerOptions
+  ): Promise<SearchUserHierarchyGroupsCommandOutput>;
+  searchUserHierarchyGroups(
+    args: SearchUserHierarchyGroupsCommandInput,
+    cb: (err: any, data?: SearchUserHierarchyGroupsCommandOutput) => void
+  ): void;
+  searchUserHierarchyGroups(
+    args: SearchUserHierarchyGroupsCommandInput,
+    options: __HttpHandlerOptions,
+    cb: (err: any, data?: SearchUserHierarchyGroupsCommandOutput) => void
+  ): void;
+
   /**
    * @see {@link SearchUsersCommand}
    */
@@ -5455,14 +5501,13 @@ export interface Connect {
  * <ul>
  *             <li>
  *                <p>
- *                   <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html">Amazon Connect
- *        actions</a>
+ *                   <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html">Amazon Connect actions</a>
  *                </p>
  *             </li>
  *             <li>
  *                <p>
  *                   <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Types_Amazon_Connect_Service.html">Amazon Connect
- *        data types</a>
+ *       data types</a>
  *                </p>
  *             </li>
  *          </ul>
diff --git a/clients/client-connect/src/ConnectClient.ts b/clients/client-connect/src/ConnectClient.ts
index 88824e6a7db6..a4a3ee161a84 100644
--- a/clients/client-connect/src/ConnectClient.ts
+++ b/clients/client-connect/src/ConnectClient.ts
@@ -517,6 +517,10 @@ import {
   ResumeContactRecordingCommandInput,
   ResumeContactRecordingCommandOutput,
 } from "./commands/ResumeContactRecordingCommand";
+import {
+  SearchAgentStatusesCommandInput,
+  SearchAgentStatusesCommandOutput,
+} from "./commands/SearchAgentStatusesCommand";
 import {
   SearchAvailablePhoneNumbersCommandInput,
   SearchAvailablePhoneNumbersCommandOutput,
@@ -550,6 +554,10 @@ import {
   SearchSecurityProfilesCommandInput,
   SearchSecurityProfilesCommandOutput,
 } from "./commands/SearchSecurityProfilesCommand";
+import {
+  SearchUserHierarchyGroupsCommandInput,
+  SearchUserHierarchyGroupsCommandOutput,
+} from "./commands/SearchUserHierarchyGroupsCommand";
 import { SearchUsersCommandInput, SearchUsersCommandOutput } from "./commands/SearchUsersCommand";
 import { SearchVocabulariesCommandInput, SearchVocabulariesCommandOutput } from "./commands/SearchVocabulariesCommand";
 import {
@@ -947,6 +955,7 @@ export type ServiceInputTypes =
   | ReplicateInstanceCommandInput
   | ResumeContactCommandInput
   | ResumeContactRecordingCommandInput
+  | SearchAgentStatusesCommandInput
   | SearchAvailablePhoneNumbersCommandInput
   | SearchContactFlowModulesCommandInput
   | SearchContactFlowsCommandInput
@@ -959,6 +968,7 @@ export type ServiceInputTypes =
   | SearchResourceTagsCommandInput
   | SearchRoutingProfilesCommandInput
   | SearchSecurityProfilesCommandInput
+  | SearchUserHierarchyGroupsCommandInput
   | SearchUsersCommandInput
   | SearchVocabulariesCommandInput
   | SendChatIntegrationEventCommandInput
@@ -1205,6 +1215,7 @@ export type ServiceOutputTypes =
   | ReplicateInstanceCommandOutput
   | ResumeContactCommandOutput
   | ResumeContactRecordingCommandOutput
+  | SearchAgentStatusesCommandOutput
   | SearchAvailablePhoneNumbersCommandOutput
   | SearchContactFlowModulesCommandOutput
   | SearchContactFlowsCommandOutput
@@ -1217,6 +1228,7 @@ export type ServiceOutputTypes =
   | SearchResourceTagsCommandOutput
   | SearchRoutingProfilesCommandOutput
   | SearchSecurityProfilesCommandOutput
+  | SearchUserHierarchyGroupsCommandOutput
   | SearchUsersCommandOutput
   | SearchVocabulariesCommandOutput
   | SendChatIntegrationEventCommandOutput
@@ -1461,14 +1473,13 @@ export interface ConnectClientResolvedConfig extends ConnectClientResolvedConfig
  * <ul>
  *             <li>
  *                <p>
- *                   <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html">Amazon Connect
- *        actions</a>
+ *                   <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html">Amazon Connect actions</a>
  *                </p>
  *             </li>
  *             <li>
  *                <p>
  *                   <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Types_Amazon_Connect_Service.html">Amazon Connect
- *        data types</a>
+ *       data types</a>
  *                </p>
  *             </li>
  *          </ul>
diff --git a/clients/client-connect/src/auth/httpAuthSchemeProvider.ts b/clients/client-connect/src/auth/httpAuthSchemeProvider.ts
index a11f18b557ba..6dced05300f7 100644
--- a/clients/client-connect/src/auth/httpAuthSchemeProvider.ts
+++ b/clients/client-connect/src/auth/httpAuthSchemeProvider.ts
@@ -60,7 +60,7 @@ function createAwsAuthSigv4HttpAuthOption(authParameters: ConnectHttpAuthSchemeP
       name: "connect",
       region: authParameters.region,
     },
-    propertiesExtractor: (config: ConnectClientConfig, context) => ({
+    propertiesExtractor: (config: Partial<ConnectClientConfig>, context) => ({
       /**
        * @internal
        */
diff --git a/clients/client-connect/src/commands/DescribeContactEvaluationCommand.ts b/clients/client-connect/src/commands/DescribeContactEvaluationCommand.ts
index 5141e748c7dc..ea2235d93649 100644
--- a/clients/client-connect/src/commands/DescribeContactEvaluationCommand.ts
+++ b/clients/client-connect/src/commands/DescribeContactEvaluationCommand.ts
@@ -6,7 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { DescribeContactEvaluationRequest } from "../models/models_0";
+import { DescribeContactEvaluationRequest } from "../models/models_1";
 import { DescribeContactEvaluationResponse } from "../models/models_2";
 import { de_DescribeContactEvaluationCommand, se_DescribeContactEvaluationCommand } from "../protocols/Aws_restJson1";
 
diff --git a/clients/client-connect/src/commands/ListTrafficDistributionGroupUsersCommand.ts b/clients/client-connect/src/commands/ListTrafficDistributionGroupUsersCommand.ts
index c13c85e74d4f..d8d28e8ca7a5 100644
--- a/clients/client-connect/src/commands/ListTrafficDistributionGroupUsersCommand.ts
+++ b/clients/client-connect/src/commands/ListTrafficDistributionGroupUsersCommand.ts
@@ -9,7 +9,7 @@ import { commonParams } from "../endpoint/EndpointParameters";
 import {
   ListTrafficDistributionGroupUsersRequest,
   ListTrafficDistributionGroupUsersResponse,
-} from "../models/models_1";
+} from "../models/models_2";
 import {
   de_ListTrafficDistributionGroupUsersCommand,
   se_ListTrafficDistributionGroupUsersCommand,
diff --git a/clients/client-connect/src/commands/ListUseCasesCommand.ts b/clients/client-connect/src/commands/ListUseCasesCommand.ts
index c66e1c4744a5..e04d2b88d7fa 100644
--- a/clients/client-connect/src/commands/ListUseCasesCommand.ts
+++ b/clients/client-connect/src/commands/ListUseCasesCommand.ts
@@ -6,7 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { ListUseCasesRequest, ListUseCasesResponse } from "../models/models_1";
+import { ListUseCasesRequest, ListUseCasesResponse } from "../models/models_2";
 import { de_ListUseCasesCommand, se_ListUseCasesCommand } from "../protocols/Aws_restJson1";
 
 /**
diff --git a/clients/client-connect/src/commands/SearchAgentStatusesCommand.ts b/clients/client-connect/src/commands/SearchAgentStatusesCommand.ts
new file mode 100644
index 000000000000..13af563efeb0
--- /dev/null
+++ b/clients/client-connect/src/commands/SearchAgentStatusesCommand.ts
@@ -0,0 +1,164 @@
+// smithy-typescript generated code
+import { getEndpointPlugin } from "@smithy/middleware-endpoint";
+import { getSerdePlugin } from "@smithy/middleware-serde";
+import { Command as $Command } from "@smithy/smithy-client";
+import { MetadataBearer as __MetadataBearer } from "@smithy/types";
+
+import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
+import { commonParams } from "../endpoint/EndpointParameters";
+import { SearchAgentStatusesRequest, SearchAgentStatusesResponse } from "../models/models_2";
+import { de_SearchAgentStatusesCommand, se_SearchAgentStatusesCommand } from "../protocols/Aws_restJson1";
+
+/**
+ * @public
+ */
+export type { __MetadataBearer };
+export { $Command };
+/**
+ * @public
+ *
+ * The input for {@link SearchAgentStatusesCommand}.
+ */
+export interface SearchAgentStatusesCommandInput extends SearchAgentStatusesRequest {}
+/**
+ * @public
+ *
+ * The output of {@link SearchAgentStatusesCommand}.
+ */
+export interface SearchAgentStatusesCommandOutput extends SearchAgentStatusesResponse, __MetadataBearer {}
+
+/**
+ * <p>Searches AgentStatuses in an Amazon Connect instance, with optional filtering.</p>
+ * @example
+ * Use a bare-bones client and the command you need to make an API call.
+ * ```javascript
+ * import { ConnectClient, SearchAgentStatusesCommand } from "@aws-sdk/client-connect"; // ES Modules import
+ * // const { ConnectClient, SearchAgentStatusesCommand } = require("@aws-sdk/client-connect"); // CommonJS import
+ * const client = new ConnectClient(config);
+ * const input = { // SearchAgentStatusesRequest
+ *   InstanceId: "STRING_VALUE", // required
+ *   NextToken: "STRING_VALUE",
+ *   MaxResults: Number("int"),
+ *   SearchFilter: { // AgentStatusSearchFilter
+ *     AttributeFilter: { // ControlPlaneAttributeFilter
+ *       OrConditions: [ // CommonAttributeOrConditionList
+ *         { // CommonAttributeAndCondition
+ *           TagConditions: [ // TagAndConditionList
+ *             { // TagCondition
+ *               TagKey: "STRING_VALUE",
+ *               TagValue: "STRING_VALUE",
+ *             },
+ *           ],
+ *         },
+ *       ],
+ *       AndCondition: {
+ *         TagConditions: [
+ *           {
+ *             TagKey: "STRING_VALUE",
+ *             TagValue: "STRING_VALUE",
+ *           },
+ *         ],
+ *       },
+ *       TagCondition: "<TagCondition>",
+ *     },
+ *   },
+ *   SearchCriteria: { // AgentStatusSearchCriteria
+ *     OrConditions: [ // AgentStatusSearchConditionList
+ *       {
+ *         OrConditions: [
+ *           "<AgentStatusSearchCriteria>",
+ *         ],
+ *         AndConditions: [
+ *           "<AgentStatusSearchCriteria>",
+ *         ],
+ *         StringCondition: { // StringCondition
+ *           FieldName: "STRING_VALUE",
+ *           Value: "STRING_VALUE",
+ *           ComparisonType: "STARTS_WITH" || "CONTAINS" || "EXACT",
+ *         },
+ *       },
+ *     ],
+ *     AndConditions: [
+ *       "<AgentStatusSearchCriteria>",
+ *     ],
+ *     StringCondition: {
+ *       FieldName: "STRING_VALUE",
+ *       Value: "STRING_VALUE",
+ *       ComparisonType: "STARTS_WITH" || "CONTAINS" || "EXACT",
+ *     },
+ *   },
+ * };
+ * const command = new SearchAgentStatusesCommand(input);
+ * const response = await client.send(command);
+ * // { // SearchAgentStatusesResponse
+ * //   AgentStatuses: [ // AgentStatusList
+ * //     { // AgentStatus
+ * //       AgentStatusARN: "STRING_VALUE",
+ * //       AgentStatusId: "STRING_VALUE",
+ * //       Name: "STRING_VALUE",
+ * //       Description: "STRING_VALUE",
+ * //       Type: "ROUTABLE" || "CUSTOM" || "OFFLINE",
+ * //       DisplayOrder: Number("int"),
+ * //       State: "ENABLED" || "DISABLED",
+ * //       Tags: { // TagMap
+ * //         "<keys>": "STRING_VALUE",
+ * //       },
+ * //       LastModifiedTime: new Date("TIMESTAMP"),
+ * //       LastModifiedRegion: "STRING_VALUE",
+ * //     },
+ * //   ],
+ * //   NextToken: "STRING_VALUE",
+ * //   ApproximateTotalCount: Number("long"),
+ * // };
+ *
+ * ```
+ *
+ * @param SearchAgentStatusesCommandInput - {@link SearchAgentStatusesCommandInput}
+ * @returns {@link SearchAgentStatusesCommandOutput}
+ * @see {@link SearchAgentStatusesCommandInput} for command's `input` shape.
+ * @see {@link SearchAgentStatusesCommandOutput} for command's `response` shape.
+ * @see {@link ConnectClientResolvedConfig | config} for ConnectClient's `config` shape.
+ *
+ * @throws {@link InternalServiceException} (server fault)
+ *  <p>Request processing failed because of an error or failure with the service.</p>
+ *
+ * @throws {@link InvalidParameterException} (client fault)
+ *  <p>One or more of the specified parameters are not valid.</p>
+ *
+ * @throws {@link InvalidRequestException} (client fault)
+ *  <p>The request is not valid.</p>
+ *
+ * @throws {@link ResourceNotFoundException} (client fault)
+ *  <p>The specified resource was not found.</p>
+ *
+ * @throws {@link ThrottlingException} (client fault)
+ *  <p>The throttling limit has been exceeded.</p>
+ *
+ * @throws {@link ConnectServiceException}
+ * <p>Base exception class for all service exceptions from Connect service.</p>
+ *
+ * @public
+ */
+export class SearchAgentStatusesCommand extends $Command
+  .classBuilder<
+    SearchAgentStatusesCommandInput,
+    SearchAgentStatusesCommandOutput,
+    ConnectClientResolvedConfig,
+    ServiceInputTypes,
+    ServiceOutputTypes
+  >()
+  .ep({
+    ...commonParams,
+  })
+  .m(function (this: any, Command: any, cs: any, config: ConnectClientResolvedConfig, o: any) {
+    return [
+      getSerdePlugin(config, this.serialize, this.deserialize),
+      getEndpointPlugin(config, Command.getEndpointParameterInstructions()),
+    ];
+  })
+  .s("AmazonConnectService", "SearchAgentStatuses", {})
+  .n("ConnectClient", "SearchAgentStatusesCommand")
+  .f(void 0, void 0)
+  .ser(se_SearchAgentStatusesCommand)
+  .de(de_SearchAgentStatusesCommand)
+  .build() {}
diff --git a/clients/client-connect/src/commands/SearchUserHierarchyGroupsCommand.ts b/clients/client-connect/src/commands/SearchUserHierarchyGroupsCommand.ts
new file mode 100644
index 000000000000..12c572e69f42
--- /dev/null
+++ b/clients/client-connect/src/commands/SearchUserHierarchyGroupsCommand.ts
@@ -0,0 +1,203 @@
+// smithy-typescript generated code
+import { getEndpointPlugin } from "@smithy/middleware-endpoint";
+import { getSerdePlugin } from "@smithy/middleware-serde";
+import { Command as $Command } from "@smithy/smithy-client";
+import { MetadataBearer as __MetadataBearer } from "@smithy/types";
+
+import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
+import { commonParams } from "../endpoint/EndpointParameters";
+import { SearchUserHierarchyGroupsRequest, SearchUserHierarchyGroupsResponse } from "../models/models_2";
+import { de_SearchUserHierarchyGroupsCommand, se_SearchUserHierarchyGroupsCommand } from "../protocols/Aws_restJson1";
+
+/**
+ * @public
+ */
+export type { __MetadataBearer };
+export { $Command };
+/**
+ * @public
+ *
+ * The input for {@link SearchUserHierarchyGroupsCommand}.
+ */
+export interface SearchUserHierarchyGroupsCommandInput extends SearchUserHierarchyGroupsRequest {}
+/**
+ * @public
+ *
+ * The output of {@link SearchUserHierarchyGroupsCommand}.
+ */
+export interface SearchUserHierarchyGroupsCommandOutput extends SearchUserHierarchyGroupsResponse, __MetadataBearer {}
+
+/**
+ * <p>Searches UserHierarchyGroups in an Amazon Connect instance, with optional
+ *    filtering.</p>
+ *          <important>
+ *             <p>The UserHierarchyGroup with <code>"LevelId": "0"</code> is the foundation for building
+ *     levels on top of an instance. It is not user-definable, nor is it visible in the UI.</p>
+ *          </important>
+ * @example
+ * Use a bare-bones client and the command you need to make an API call.
+ * ```javascript
+ * import { ConnectClient, SearchUserHierarchyGroupsCommand } from "@aws-sdk/client-connect"; // ES Modules import
+ * // const { ConnectClient, SearchUserHierarchyGroupsCommand } = require("@aws-sdk/client-connect"); // CommonJS import
+ * const client = new ConnectClient(config);
+ * const input = { // SearchUserHierarchyGroupsRequest
+ *   InstanceId: "STRING_VALUE", // required
+ *   NextToken: "STRING_VALUE",
+ *   MaxResults: Number("int"),
+ *   SearchFilter: { // UserHierarchyGroupSearchFilter
+ *     AttributeFilter: { // ControlPlaneAttributeFilter
+ *       OrConditions: [ // CommonAttributeOrConditionList
+ *         { // CommonAttributeAndCondition
+ *           TagConditions: [ // TagAndConditionList
+ *             { // TagCondition
+ *               TagKey: "STRING_VALUE",
+ *               TagValue: "STRING_VALUE",
+ *             },
+ *           ],
+ *         },
+ *       ],
+ *       AndCondition: {
+ *         TagConditions: [
+ *           {
+ *             TagKey: "STRING_VALUE",
+ *             TagValue: "STRING_VALUE",
+ *           },
+ *         ],
+ *       },
+ *       TagCondition: "<TagCondition>",
+ *     },
+ *   },
+ *   SearchCriteria: { // UserHierarchyGroupSearchCriteria
+ *     OrConditions: [ // UserHierarchyGroupSearchConditionList
+ *       {
+ *         OrConditions: [
+ *           "<UserHierarchyGroupSearchCriteria>",
+ *         ],
+ *         AndConditions: [
+ *           "<UserHierarchyGroupSearchCriteria>",
+ *         ],
+ *         StringCondition: { // StringCondition
+ *           FieldName: "STRING_VALUE",
+ *           Value: "STRING_VALUE",
+ *           ComparisonType: "STARTS_WITH" || "CONTAINS" || "EXACT",
+ *         },
+ *       },
+ *     ],
+ *     AndConditions: [
+ *       "<UserHierarchyGroupSearchCriteria>",
+ *     ],
+ *     StringCondition: {
+ *       FieldName: "STRING_VALUE",
+ *       Value: "STRING_VALUE",
+ *       ComparisonType: "STARTS_WITH" || "CONTAINS" || "EXACT",
+ *     },
+ *   },
+ * };
+ * const command = new SearchUserHierarchyGroupsCommand(input);
+ * const response = await client.send(command);
+ * // { // SearchUserHierarchyGroupsResponse
+ * //   UserHierarchyGroups: [ // UserHierarchyGroupList
+ * //     { // HierarchyGroup
+ * //       Id: "STRING_VALUE",
+ * //       Arn: "STRING_VALUE",
+ * //       Name: "STRING_VALUE",
+ * //       LevelId: "STRING_VALUE",
+ * //       HierarchyPath: { // HierarchyPath
+ * //         LevelOne: { // HierarchyGroupSummary
+ * //           Id: "STRING_VALUE",
+ * //           Arn: "STRING_VALUE",
+ * //           Name: "STRING_VALUE",
+ * //           LastModifiedTime: new Date("TIMESTAMP"),
+ * //           LastModifiedRegion: "STRING_VALUE",
+ * //         },
+ * //         LevelTwo: {
+ * //           Id: "STRING_VALUE",
+ * //           Arn: "STRING_VALUE",
+ * //           Name: "STRING_VALUE",
+ * //           LastModifiedTime: new Date("TIMESTAMP"),
+ * //           LastModifiedRegion: "STRING_VALUE",
+ * //         },
+ * //         LevelThree: {
+ * //           Id: "STRING_VALUE",
+ * //           Arn: "STRING_VALUE",
+ * //           Name: "STRING_VALUE",
+ * //           LastModifiedTime: new Date("TIMESTAMP"),
+ * //           LastModifiedRegion: "STRING_VALUE",
+ * //         },
+ * //         LevelFour: {
+ * //           Id: "STRING_VALUE",
+ * //           Arn: "STRING_VALUE",
+ * //           Name: "STRING_VALUE",
+ * //           LastModifiedTime: new Date("TIMESTAMP"),
+ * //           LastModifiedRegion: "STRING_VALUE",
+ * //         },
+ * //         LevelFive: {
+ * //           Id: "STRING_VALUE",
+ * //           Arn: "STRING_VALUE",
+ * //           Name: "STRING_VALUE",
+ * //           LastModifiedTime: new Date("TIMESTAMP"),
+ * //           LastModifiedRegion: "STRING_VALUE",
+ * //         },
+ * //       },
+ * //       Tags: { // TagMap
+ * //         "<keys>": "STRING_VALUE",
+ * //       },
+ * //       LastModifiedTime: new Date("TIMESTAMP"),
+ * //       LastModifiedRegion: "STRING_VALUE",
+ * //     },
+ * //   ],
+ * //   NextToken: "STRING_VALUE",
+ * //   ApproximateTotalCount: Number("long"),
+ * // };
+ *
+ * ```
+ *
+ * @param SearchUserHierarchyGroupsCommandInput - {@link SearchUserHierarchyGroupsCommandInput}
+ * @returns {@link SearchUserHierarchyGroupsCommandOutput}
+ * @see {@link SearchUserHierarchyGroupsCommandInput} for command's `input` shape.
+ * @see {@link SearchUserHierarchyGroupsCommandOutput} for command's `response` shape.
+ * @see {@link ConnectClientResolvedConfig | config} for ConnectClient's `config` shape.
+ *
+ * @throws {@link InternalServiceException} (server fault)
+ *  <p>Request processing failed because of an error or failure with the service.</p>
+ *
+ * @throws {@link InvalidParameterException} (client fault)
+ *  <p>One or more of the specified parameters are not valid.</p>
+ *
+ * @throws {@link InvalidRequestException} (client fault)
+ *  <p>The request is not valid.</p>
+ *
+ * @throws {@link ResourceNotFoundException} (client fault)
+ *  <p>The specified resource was not found.</p>
+ *
+ * @throws {@link ThrottlingException} (client fault)
+ *  <p>The throttling limit has been exceeded.</p>
+ *
+ * @throws {@link ConnectServiceException}
+ * <p>Base exception class for all service exceptions from Connect service.</p>
+ *
+ * @public
+ */
+export class SearchUserHierarchyGroupsCommand extends $Command
+  .classBuilder<
+    SearchUserHierarchyGroupsCommandInput,
+    SearchUserHierarchyGroupsCommandOutput,
+    ConnectClientResolvedConfig,
+    ServiceInputTypes,
+    ServiceOutputTypes
+  >()
+  .ep({
+    ...commonParams,
+  })
+  .m(function (this: any, Command: any, cs: any, config: ConnectClientResolvedConfig, o: any) {
+    return [
+      getSerdePlugin(config, this.serialize, this.deserialize),
+      getEndpointPlugin(config, Command.getEndpointParameterInstructions()),
+    ];
+  })
+  .s("AmazonConnectService", "SearchUserHierarchyGroups", {})
+  .n("ConnectClient", "SearchUserHierarchyGroupsCommand")
+  .f(void 0, void 0)
+  .ser(se_SearchUserHierarchyGroupsCommand)
+  .de(de_SearchUserHierarchyGroupsCommand)
+  .build() {}
diff --git a/clients/client-connect/src/commands/SearchUsersCommand.ts b/clients/client-connect/src/commands/SearchUsersCommand.ts
index a8ae7aef59b4..eff5b90e322e 100644
--- a/clients/client-connect/src/commands/SearchUsersCommand.ts
+++ b/clients/client-connect/src/commands/SearchUsersCommand.ts
@@ -96,16 +96,44 @@ export interface SearchUsersCommandOutput extends SearchUsersResponse, __Metadat
  *           Value: "STRING_VALUE",
  *           ComparisonType: "STARTS_WITH" || "CONTAINS" || "EXACT",
  *         },
+ *         ListCondition: { // ListCondition
+ *           TargetListType: "PROFICIENCIES",
+ *           Conditions: [ // Conditions
+ *             { // Condition
+ *               StringCondition: {
+ *                 FieldName: "STRING_VALUE",
+ *                 Value: "STRING_VALUE",
+ *                 ComparisonType: "STARTS_WITH" || "CONTAINS" || "EXACT",
+ *               },
+ *               NumberCondition: { // NumberCondition
+ *                 FieldName: "STRING_VALUE",
+ *                 MinValue: Number("int"),
+ *                 MaxValue: Number("int"),
+ *                 ComparisonType: "GREATER_OR_EQUAL" || "GREATER" || "LESSER_OR_EQUAL" || "LESSER" || "EQUAL" || "NOT_EQUAL" || "RANGE",
+ *               },
+ *             },
+ *           ],
+ *         },
  *         HierarchyGroupCondition: "<HierarchyGroupCondition>",
  *       },
  *     ],
  *     AndConditions: [
  *       "<UserSearchCriteria>",
  *     ],
- *     StringCondition: {
- *       FieldName: "STRING_VALUE",
- *       Value: "STRING_VALUE",
- *       ComparisonType: "STARTS_WITH" || "CONTAINS" || "EXACT",
+ *     StringCondition: "<StringCondition>",
+ *     ListCondition: {
+ *       TargetListType: "PROFICIENCIES",
+ *       Conditions: [
+ *         {
+ *           StringCondition: "<StringCondition>",
+ *           NumberCondition: {
+ *             FieldName: "STRING_VALUE",
+ *             MinValue: Number("int"),
+ *             MaxValue: Number("int"),
+ *             ComparisonType: "GREATER_OR_EQUAL" || "GREATER" || "LESSER_OR_EQUAL" || "LESSER" || "EQUAL" || "NOT_EQUAL" || "RANGE",
+ *           },
+ *         },
+ *       ],
  *     },
  *     HierarchyGroupCondition: "<HierarchyGroupCondition>",
  *   },
diff --git a/clients/client-connect/src/commands/index.ts b/clients/client-connect/src/commands/index.ts
index 1bee74141224..db88be5faf1d 100644
--- a/clients/client-connect/src/commands/index.ts
+++ b/clients/client-connect/src/commands/index.ts
@@ -172,6 +172,7 @@ export * from "./ReleasePhoneNumberCommand";
 export * from "./ReplicateInstanceCommand";
 export * from "./ResumeContactCommand";
 export * from "./ResumeContactRecordingCommand";
+export * from "./SearchAgentStatusesCommand";
 export * from "./SearchAvailablePhoneNumbersCommand";
 export * from "./SearchContactFlowModulesCommand";
 export * from "./SearchContactFlowsCommand";
@@ -184,6 +185,7 @@ export * from "./SearchQuickConnectsCommand";
 export * from "./SearchResourceTagsCommand";
 export * from "./SearchRoutingProfilesCommand";
 export * from "./SearchSecurityProfilesCommand";
+export * from "./SearchUserHierarchyGroupsCommand";
 export * from "./SearchUsersCommand";
 export * from "./SearchVocabulariesCommand";
 export * from "./SendChatIntegrationEventCommand";
diff --git a/clients/client-connect/src/index.ts b/clients/client-connect/src/index.ts
index f096618fbdd6..82f0e83cde1a 100644
--- a/clients/client-connect/src/index.ts
+++ b/clients/client-connect/src/index.ts
@@ -4,14 +4,13 @@
  * <ul>
  *             <li>
  *                <p>
- *                   <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html">Amazon Connect
- *        actions</a>
+ *                   <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html">Amazon Connect actions</a>
  *                </p>
  *             </li>
  *             <li>
  *                <p>
  *                   <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_Types_Amazon_Connect_Service.html">Amazon Connect
- *        data types</a>
+ *       data types</a>
  *                </p>
  *             </li>
  *          </ul>
diff --git a/clients/client-connect/src/models/models_0.ts b/clients/client-connect/src/models/models_0.ts
index c969eb8e2cc8..252a0953c41e 100644
--- a/clients/client-connect/src/models/models_0.ts
+++ b/clients/client-connect/src/models/models_0.ts
@@ -616,8 +616,8 @@ export interface AgentQualityMetrics {
 
 /**
  * <p>Can be used to define a list of preferred agents to target the contact within the queue.
- *     Note that agents must have the queue in their routing profile in order to be offered the
- *     contact.</p>
+ *    Note that agents must have the queue in their routing profile in order to be offered the
+ *    contact.</p>
  * @public
  */
 export interface AgentsCriteria {
@@ -747,6 +747,138 @@ export interface AgentStatusReference {
   StatusName?: string;
 }
 
+/**
+ * @public
+ * @enum
+ */
+export const StringComparisonType = {
+  CONTAINS: "CONTAINS",
+  EXACT: "EXACT",
+  STARTS_WITH: "STARTS_WITH",
+} as const;
+
+/**
+ * @public
+ */
+export type StringComparisonType = (typeof StringComparisonType)[keyof typeof StringComparisonType];
+
+/**
+ * <p>A leaf node condition which can be used to specify a string condition.</p>
+ * @public
+ */
+export interface StringCondition {
+  /**
+   * <p>The name of the field in the string condition.</p>
+   * @public
+   */
+  FieldName?: string;
+
+  /**
+   * <p>The value of the string.</p>
+   * @public
+   */
+  Value?: string;
+
+  /**
+   * <p>The type of comparison to be made when evaluating the string condition.</p>
+   * @public
+   */
+  ComparisonType?: StringComparisonType;
+}
+
+/**
+ * <p>A leaf node condition which can be used to specify a tag condition, for example, <code>HAVE
+ *     BPO = 123</code>. </p>
+ * @public
+ */
+export interface TagCondition {
+  /**
+   * <p>The tag key in the tag condition.</p>
+   * @public
+   */
+  TagKey?: string;
+
+  /**
+   * <p>The tag value in the tag condition.</p>
+   * @public
+   */
+  TagValue?: string;
+}
+
+/**
+ * <p>A list of conditions which would be applied together with an <code>AND</code>
+ *    condition.</p>
+ * @public
+ */
+export interface CommonAttributeAndCondition {
+  /**
+   * <p>A leaf node condition which can be used to specify a tag condition.</p>
+   * @public
+   */
+  TagConditions?: TagCondition[];
+}
+
+/**
+ * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>.
+ *    This accepts an <code>OR</code> or <code>AND</code> (List of List) input where: </p>
+ *          <ul>
+ *             <li>
+ *                <p>The top level list specifies conditions that need to be applied with <code>OR</code>
+ *      operator.</p>
+ *             </li>
+ *             <li>
+ *                <p>The inner list specifies conditions that need to be applied with <code>AND</code>
+ *      operator.</p>
+ *             </li>
+ *          </ul>
+ * @public
+ */
+export interface ControlPlaneAttributeFilter {
+  /**
+   * <p>A list of conditions which would be applied together with an <code>OR</code>
+   *    condition.</p>
+   * @public
+   */
+  OrConditions?: CommonAttributeAndCondition[];
+
+  /**
+   * <p>A list of conditions which would be applied together with an <code>AND</code>
+   *    condition.</p>
+   * @public
+   */
+  AndCondition?: CommonAttributeAndCondition;
+
+  /**
+   * <p>A leaf node condition which can be used to specify a tag condition, for example, <code>HAVE
+   *     BPO = 123</code>. </p>
+   * @public
+   */
+  TagCondition?: TagCondition;
+}
+
+/**
+ * <p>Filters to be applied to search results.</p>
+ * @public
+ */
+export interface AgentStatusSearchFilter {
+  /**
+   * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>.
+   *    This accepts an <code>OR</code> of <code>AND</code> (List of List) input where: </p>
+   *          <ul>
+   *             <li>
+   *                <p>The top level list specifies conditions that need to be applied with <code>OR</code>
+   *      operator.</p>
+   *             </li>
+   *             <li>
+   *                <p>The inner list specifies conditions that need to be applied with <code>AND</code>
+   *      operator.</p>
+   *             </li>
+   *          </ul>
+   * @public
+   */
+  AttributeFilter?: ControlPlaneAttributeFilter;
+}
+
 /**
  * <p>Summary information for an agent status.</p>
  * @public
@@ -6660,8 +6792,8 @@ export interface DescribeAuthenticationProfileRequest {
  *          <p>Information about an authentication profile. An authentication profile is a resource that
  *    stores the authentication settings for users in your contact center. You use authentication
  *    profiles to set up IP address range restrictions and session timeouts. For more information, see
- *    <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html">Set IP address restrictions or session timeouts</a>.
- *   </p>
+ *     <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html">Set IP
+ *     address restrictions or session timeouts</a>. </p>
  * @public
  */
 export interface AuthenticationProfile {
@@ -6691,8 +6823,8 @@ export interface AuthenticationProfile {
 
   /**
    * <p>A list of IP address range strings that are allowed to access the Amazon Connect
-   *    instance. For more information about how to configure IP addresses, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac">Configure
-   *     IP address based access control</a> in the <i>Amazon Connect Administrator
+   *    instance. For more information about how to configure IP addresses, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac">Configure IP
+   *     address based access control</a> in the <i>Amazon Connect Administrator
    *     Guide</i>.</p>
    * @public
    */
@@ -6700,8 +6832,8 @@ export interface AuthenticationProfile {
 
   /**
    * <p>A list of IP address range strings that are blocked from accessing the Amazon Connect
-   *    instance. For more information about how to configure IP addresses, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac">Configure
-   *     IP address based access control</a> in the <i>Amazon Connect Administrator
+   *    instance. For more information about how to configure IP addresses, see <a href="https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac">Configure IP
+   *     address based access control</a> in the <i>Amazon Connect Administrator
    *     Guide</i>.</p>
    * @public
    */
@@ -6971,155 +7103,6 @@ export interface AttributeCondition {
   ComparisonOperator?: string;
 }
 
-/**
- * @public
- * @enum
- */
-export const RoutingCriteriaStepStatus = {
-  ACTIVE: "ACTIVE",
-  EXPIRED: "EXPIRED",
-  INACTIVE: "INACTIVE",
-  JOINED: "JOINED",
-} as const;
-
-/**
- * @public
- */
-export type RoutingCriteriaStepStatus = (typeof RoutingCriteriaStepStatus)[keyof typeof RoutingCriteriaStepStatus];
-
-/**
- * <p>A value for a segment attribute. This is structured as a map where the key is
- *     <code>valueString</code> and the value is a string.</p>
- * @public
- */
-export interface SegmentAttributeValue {
-  /**
-   * <p>The value of a segment attribute.</p>
-   * @public
-   */
-  ValueString?: string;
-}
-
-/**
- * <p>Information about Amazon Connect Wisdom.</p>
- * @public
- */
-export interface WisdomInfo {
-  /**
-   * <p>The Amazon Resource Name (ARN) of the Wisdom session.</p>
-   * @public
-   */
-  SessionArn?: string;
-}
-
-/**
- * @public
- */
-export interface DescribeContactEvaluationRequest {
-  /**
-   * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-   * @public
-   */
-  InstanceId: string | undefined;
-
-  /**
-   * <p>A unique identifier for the contact evaluation.</p>
-   * @public
-   */
-  EvaluationId: string | undefined;
-}
-
-/**
- * <p>Information about answer data for a contact evaluation. Answer data must be either string,
- *    numeric, or not applicable.</p>
- * @public
- */
-export type EvaluationAnswerData =
-  | EvaluationAnswerData.NotApplicableMember
-  | EvaluationAnswerData.NumericValueMember
-  | EvaluationAnswerData.StringValueMember
-  | EvaluationAnswerData.$UnknownMember;
-
-/**
- * @public
- */
-export namespace EvaluationAnswerData {
-  /**
-   * <p>The string value for an answer in a contact evaluation.</p>
-   * @public
-   */
-  export interface StringValueMember {
-    StringValue: string;
-    NumericValue?: never;
-    NotApplicable?: never;
-    $unknown?: never;
-  }
-
-  /**
-   * <p>The numeric value for an answer in a contact evaluation.</p>
-   * @public
-   */
-  export interface NumericValueMember {
-    StringValue?: never;
-    NumericValue: number;
-    NotApplicable?: never;
-    $unknown?: never;
-  }
-
-  /**
-   * <p>The flag to mark the question as not applicable.</p>
-   * @public
-   */
-  export interface NotApplicableMember {
-    StringValue?: never;
-    NumericValue?: never;
-    NotApplicable: boolean;
-    $unknown?: never;
-  }
-
-  /**
-   * @public
-   */
-  export interface $UnknownMember {
-    StringValue?: never;
-    NumericValue?: never;
-    NotApplicable?: never;
-    $unknown: [string, any];
-  }
-
-  export interface Visitor<T> {
-    StringValue: (value: string) => T;
-    NumericValue: (value: number) => T;
-    NotApplicable: (value: boolean) => T;
-    _: (name: string, value: any) => T;
-  }
-
-  export const visit = <T>(value: EvaluationAnswerData, visitor: Visitor<T>): T => {
-    if (value.StringValue !== undefined) return visitor.StringValue(value.StringValue);
-    if (value.NumericValue !== undefined) return visitor.NumericValue(value.NumericValue);
-    if (value.NotApplicable !== undefined) return visitor.NotApplicable(value.NotApplicable);
-    return visitor._(value.$unknown[0], value.$unknown[1]);
-  };
-}
-
-/**
- * <p>Information about output answers for a contact evaluation.</p>
- * @public
- */
-export interface EvaluationAnswerOutput {
-  /**
-   * <p>The value for an answer in a contact evaluation.</p>
-   * @public
-   */
-  Value?: EvaluationAnswerData;
-
-  /**
-   * <p>The system suggested value for an answer in a contact evaluation.</p>
-   * @public
-   */
-  SystemSuggestedValue?: EvaluationAnswerData;
-}
-
 /**
  * @internal
  */
diff --git a/clients/client-connect/src/models/models_1.ts b/clients/client-connect/src/models/models_1.ts
index 2f093eb8090e..647f3c283761 100644
--- a/clients/client-connect/src/models/models_1.ts
+++ b/clients/client-connect/src/models/models_1.ts
@@ -20,7 +20,6 @@ import {
   CreatedByInfo,
   DirectoryType,
   Distribution,
-  EvaluationAnswerOutput,
   EventSourceName,
   FileStatusType,
   FileUseCaseType,
@@ -50,7 +49,6 @@ import {
   TaskTemplateDefaults,
   TaskTemplateField,
   TaskTemplateStatus,
-  UseCaseType,
   UserIdentityInfo,
   UserIdentityInfoFilterSensitiveLog,
   UserPhoneConfig,
@@ -60,6 +58,155 @@ import {
   VocabularyState,
 } from "./models_0";
 
+/**
+ * @public
+ * @enum
+ */
+export const RoutingCriteriaStepStatus = {
+  ACTIVE: "ACTIVE",
+  EXPIRED: "EXPIRED",
+  INACTIVE: "INACTIVE",
+  JOINED: "JOINED",
+} as const;
+
+/**
+ * @public
+ */
+export type RoutingCriteriaStepStatus = (typeof RoutingCriteriaStepStatus)[keyof typeof RoutingCriteriaStepStatus];
+
+/**
+ * <p>A value for a segment attribute. This is structured as a map where the key is
+ *     <code>valueString</code> and the value is a string.</p>
+ * @public
+ */
+export interface SegmentAttributeValue {
+  /**
+   * <p>The value of a segment attribute.</p>
+   * @public
+   */
+  ValueString?: string;
+}
+
+/**
+ * <p>Information about Amazon Connect Wisdom.</p>
+ * @public
+ */
+export interface WisdomInfo {
+  /**
+   * <p>The Amazon Resource Name (ARN) of the Wisdom session.</p>
+   * @public
+   */
+  SessionArn?: string;
+}
+
+/**
+ * @public
+ */
+export interface DescribeContactEvaluationRequest {
+  /**
+   * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+   * @public
+   */
+  InstanceId: string | undefined;
+
+  /**
+   * <p>A unique identifier for the contact evaluation.</p>
+   * @public
+   */
+  EvaluationId: string | undefined;
+}
+
+/**
+ * <p>Information about answer data for a contact evaluation. Answer data must be either string,
+ *    numeric, or not applicable.</p>
+ * @public
+ */
+export type EvaluationAnswerData =
+  | EvaluationAnswerData.NotApplicableMember
+  | EvaluationAnswerData.NumericValueMember
+  | EvaluationAnswerData.StringValueMember
+  | EvaluationAnswerData.$UnknownMember;
+
+/**
+ * @public
+ */
+export namespace EvaluationAnswerData {
+  /**
+   * <p>The string value for an answer in a contact evaluation.</p>
+   * @public
+   */
+  export interface StringValueMember {
+    StringValue: string;
+    NumericValue?: never;
+    NotApplicable?: never;
+    $unknown?: never;
+  }
+
+  /**
+   * <p>The numeric value for an answer in a contact evaluation.</p>
+   * @public
+   */
+  export interface NumericValueMember {
+    StringValue?: never;
+    NumericValue: number;
+    NotApplicable?: never;
+    $unknown?: never;
+  }
+
+  /**
+   * <p>The flag to mark the question as not applicable.</p>
+   * @public
+   */
+  export interface NotApplicableMember {
+    StringValue?: never;
+    NumericValue?: never;
+    NotApplicable: boolean;
+    $unknown?: never;
+  }
+
+  /**
+   * @public
+   */
+  export interface $UnknownMember {
+    StringValue?: never;
+    NumericValue?: never;
+    NotApplicable?: never;
+    $unknown: [string, any];
+  }
+
+  export interface Visitor<T> {
+    StringValue: (value: string) => T;
+    NumericValue: (value: number) => T;
+    NotApplicable: (value: boolean) => T;
+    _: (name: string, value: any) => T;
+  }
+
+  export const visit = <T>(value: EvaluationAnswerData, visitor: Visitor<T>): T => {
+    if (value.StringValue !== undefined) return visitor.StringValue(value.StringValue);
+    if (value.NumericValue !== undefined) return visitor.NumericValue(value.NumericValue);
+    if (value.NotApplicable !== undefined) return visitor.NotApplicable(value.NotApplicable);
+    return visitor._(value.$unknown[0], value.$unknown[1]);
+  };
+}
+
+/**
+ * <p>Information about output answers for a contact evaluation.</p>
+ * @public
+ */
+export interface EvaluationAnswerOutput {
+  /**
+   * <p>The value for an answer in a contact evaluation.</p>
+   * @public
+   */
+  Value?: EvaluationAnswerData;
+
+  /**
+   * <p>The system suggested value for an answer in a contact evaluation.</p>
+   * @public
+   */
+  SystemSuggestedValue?: EvaluationAnswerData;
+}
+
 /**
  * <p>Information about scores of a contact evaluation item (section or question).</p>
  * @public
@@ -5080,7 +5227,8 @@ export interface GetMetricDataV2Request {
    *                <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800
    *       (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for
    *       "Less than").</p>
-   *                <p>UI name: This metric is not available in Amazon Connect admin website. </p>
+   *                <p>UI name: <a href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical">Contacts removed from queue in X seconds</a>
+   *                </p>
    *             </dd>
    *             <dt>CONTACTS_RESOLVED_IN_X</dt>
    *             <dd>
@@ -9657,137 +9805,6 @@ export interface ListTrafficDistributionGroupsResponse {
   TrafficDistributionGroupSummaryList?: TrafficDistributionGroupSummary[];
 }
 
-/**
- * @public
- */
-export interface ListTrafficDistributionGroupUsersRequest {
-  /**
-   * <p>The identifier of the traffic distribution group.
-   * This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created.
-   * The ARN must be provided if the call is from the replicated Region.</p>
-   * @public
-   */
-  TrafficDistributionGroupId: string | undefined;
-
-  /**
-   * <p>The maximum number of results to return per page.</p>
-   * @public
-   */
-  MaxResults?: number;
-
-  /**
-   * <p>The token for the next set of results. Use the value returned in the previous
-   * response in the next request to retrieve the next set of results.</p>
-   * @public
-   */
-  NextToken?: string;
-}
-
-/**
- * <p>Summary information about a traffic distribution group user.</p>
- * @public
- */
-export interface TrafficDistributionGroupUserSummary {
-  /**
-   * <p>The identifier for the user. This can be the ID or the ARN of the user.</p>
-   * @public
-   */
-  UserId?: string;
-}
-
-/**
- * @public
- */
-export interface ListTrafficDistributionGroupUsersResponse {
-  /**
-   * <p>If there are additional results, this is the token for the next set of results.</p>
-   * @public
-   */
-  NextToken?: string;
-
-  /**
-   * <p>A list of traffic distribution group users.</p>
-   * @public
-   */
-  TrafficDistributionGroupUserSummaryList?: TrafficDistributionGroupUserSummary[];
-}
-
-/**
- * <p>Provides summary information about the use cases for the specified integration
- *    association.</p>
- * @public
- */
-export interface ListUseCasesRequest {
-  /**
-   * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
-   * @public
-   */
-  InstanceId: string | undefined;
-
-  /**
-   * <p>The identifier for the integration association.</p>
-   * @public
-   */
-  IntegrationAssociationId: string | undefined;
-
-  /**
-   * <p>The token for the next set of results. Use the value returned in the previous
-   * response in the next request to retrieve the next set of results.</p>
-   * @public
-   */
-  NextToken?: string;
-
-  /**
-   * <p>The maximum number of results to return per page.</p>
-   * @public
-   */
-  MaxResults?: number;
-}
-
-/**
- * <p>Contains the
- *    use
- *    case.</p>
- * @public
- */
-export interface UseCase {
-  /**
-   * <p>The identifier for the use case.</p>
-   * @public
-   */
-  UseCaseId?: string;
-
-  /**
-   * <p>The Amazon Resource Name (ARN) for the use case.</p>
-   * @public
-   */
-  UseCaseArn?: string;
-
-  /**
-   * <p>The type of use case to associate to the integration association. Each integration
-   *    association can have only one of each use case type.</p>
-   * @public
-   */
-  UseCaseType?: UseCaseType;
-}
-
-/**
- * @public
- */
-export interface ListUseCasesResponse {
-  /**
-   * <p>The use cases.</p>
-   * @public
-   */
-  UseCaseSummaryList?: UseCase[];
-
-  /**
-   * <p>If there are additional results, this is the token for the next set of results.</p>
-   * @public
-   */
-  NextToken?: string;
-}
-
 /**
  * @internal
  */
diff --git a/clients/client-connect/src/models/models_2.ts b/clients/client-connect/src/models/models_2.ts
index 6f1699b7b5dc..712eaf09a902 100644
--- a/clients/client-connect/src/models/models_2.ts
+++ b/clients/client-connect/src/models/models_2.ts
@@ -8,6 +8,8 @@ import {
   AgentConfig,
   AgentHierarchyGroups,
   AgentInfo,
+  AgentStatus,
+  AgentStatusSearchFilter,
   AgentStatusState,
   AllowedCapabilities,
   AnsweringMachineDetectionStatus,
@@ -18,11 +20,11 @@ import {
   ContactFlowStatus,
   ContactFlowType,
   ContactInitiationMethod,
+  ControlPlaneAttributeFilter,
   CreatedByInfo,
   Customer,
   CustomerVoiceActivity,
   DisconnectDetails,
-  EvaluationAnswerData,
   EvaluationFormQuestion,
   EvaluationFormScoringStrategy,
   Expiry,
@@ -41,15 +43,17 @@ import {
   QuickConnectConfig,
   Reference,
   RehydrationType,
-  RoutingCriteriaStepStatus,
   RoutingProfileQueueConfig,
   RuleAction,
   RulePublishStatus,
-  SegmentAttributeValue,
+  StringComparisonType,
+  StringCondition,
+  TagCondition,
   TaskTemplateConstraints,
   TaskTemplateDefaults,
   TaskTemplateField,
   TaskTemplateStatus,
+  UseCaseType,
   UserIdentityInfo,
   UserIdentityInfoFilterSensitiveLog,
   UserPhoneConfig,
@@ -62,7 +66,6 @@ import {
   ViewType,
   VocabularyLanguageCode,
   VocabularyState,
-  WisdomInfo,
 } from "./models_0";
 
 import {
@@ -71,8 +74,10 @@ import {
   ContactFlowModuleState,
   ContactFlowState,
   Evaluation,
+  EvaluationAnswerData,
   EvaluationFormVersionStatus,
   EvaluationNote,
+  HierarchyGroup,
   HierarchyGroupSummary,
   HoursOfOperation,
   InstanceAttributeType,
@@ -83,12 +88,146 @@ import {
   Queue,
   QueueStatus,
   QuickConnect,
+  RoutingCriteriaStepStatus,
   RoutingProfile,
+  SegmentAttributeValue,
   SignInConfig,
   SortOrder,
   TelephonyConfig,
+  WisdomInfo,
 } from "./models_1";
 
+/**
+ * @public
+ */
+export interface ListTrafficDistributionGroupUsersRequest {
+  /**
+   * <p>The identifier of the traffic distribution group.
+   * This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created.
+   * The ARN must be provided if the call is from the replicated Region.</p>
+   * @public
+   */
+  TrafficDistributionGroupId: string | undefined;
+
+  /**
+   * <p>The maximum number of results to return per page.</p>
+   * @public
+   */
+  MaxResults?: number;
+
+  /**
+   * <p>The token for the next set of results. Use the value returned in the previous
+   * response in the next request to retrieve the next set of results.</p>
+   * @public
+   */
+  NextToken?: string;
+}
+
+/**
+ * <p>Summary information about a traffic distribution group user.</p>
+ * @public
+ */
+export interface TrafficDistributionGroupUserSummary {
+  /**
+   * <p>The identifier for the user. This can be the ID or the ARN of the user.</p>
+   * @public
+   */
+  UserId?: string;
+}
+
+/**
+ * @public
+ */
+export interface ListTrafficDistributionGroupUsersResponse {
+  /**
+   * <p>If there are additional results, this is the token for the next set of results.</p>
+   * @public
+   */
+  NextToken?: string;
+
+  /**
+   * <p>A list of traffic distribution group users.</p>
+   * @public
+   */
+  TrafficDistributionGroupUserSummaryList?: TrafficDistributionGroupUserSummary[];
+}
+
+/**
+ * <p>Provides summary information about the use cases for the specified integration
+ *    association.</p>
+ * @public
+ */
+export interface ListUseCasesRequest {
+  /**
+   * <p>The identifier of the Amazon Connect instance. You can <a href="https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html">find the instance ID</a> in the Amazon Resource Name (ARN) of the instance.</p>
+   * @public
+   */
+  InstanceId: string | undefined;
+
+  /**
+   * <p>The identifier for the integration association.</p>
+   * @public
+   */
+  IntegrationAssociationId: string | undefined;
+
+  /**
+   * <p>The token for the next set of results. Use the value returned in the previous
+   * response in the next request to retrieve the next set of results.</p>
+   * @public
+   */
+  NextToken?: string;
+
+  /**
+   * <p>The maximum number of results to return per page.</p>
+   * @public
+   */
+  MaxResults?: number;
+}
+
+/**
+ * <p>Contains the
+ *    use
+ *    case.</p>
+ * @public
+ */
+export interface UseCase {
+  /**
+   * <p>The identifier for the use case.</p>
+   * @public
+   */
+  UseCaseId?: string;
+
+  /**
+   * <p>The Amazon Resource Name (ARN) for the use case.</p>
+   * @public
+   */
+  UseCaseArn?: string;
+
+  /**
+   * <p>The type of use case to associate to the integration association. Each integration
+   *    association can have only one of each use case type.</p>
+   * @public
+   */
+  UseCaseType?: UseCaseType;
+}
+
+/**
+ * @public
+ */
+export interface ListUseCasesResponse {
+  /**
+   * <p>The use cases.</p>
+   * @public
+   */
+  UseCaseSummaryList?: UseCase[];
+
+  /**
+   * <p>If there are additional results, this is the token for the next set of results.</p>
+   * @public
+   */
+  NextToken?: string;
+}
+
 /**
  * @public
  */
@@ -724,6 +863,29 @@ export interface ResumeContactRecordingRequest {
  */
 export interface ResumeContactRecordingResponse {}
 
+/**
+ * @public
+ */
+export interface SearchAgentStatusesResponse {
+  /**
+   * <p>The search criteria to be used to return agent statuses.</p>
+   * @public
+   */
+  AgentStatuses?: AgentStatus[];
+
+  /**
+   * <p>If there are additional results, this is the token for the next set of results.</p>
+   * @public
+   */
+  NextToken?: string;
+
+  /**
+   * <p>The total number of agent statuses which matched your search query.</p>
+   * @public
+   */
+  ApproximateTotalCount?: number;
+}
+
 /**
  * @public
  */
@@ -815,68 +977,6 @@ export interface SearchAvailablePhoneNumbersResponse {
   AvailableNumbersList?: AvailableNumberSummary[];
 }
 
-/**
- * @public
- * @enum
- */
-export const StringComparisonType = {
-  CONTAINS: "CONTAINS",
-  EXACT: "EXACT",
-  STARTS_WITH: "STARTS_WITH",
-} as const;
-
-/**
- * @public
- */
-export type StringComparisonType = (typeof StringComparisonType)[keyof typeof StringComparisonType];
-
-/**
- * <p>A leaf node condition which can be used to specify a string condition.</p>
- *          <note>
- *             <p>The currently supported values for <code>FieldName</code> are <code>name</code> and
- *      <code>description</code>.</p>
- *          </note>
- * @public
- */
-export interface StringCondition {
-  /**
-   * <p>The name of the field in the string condition.</p>
-   * @public
-   */
-  FieldName?: string;
-
-  /**
-   * <p>The value of the string.</p>
-   * @public
-   */
-  Value?: string;
-
-  /**
-   * <p>The type of comparison to be made when evaluating the string condition.</p>
-   * @public
-   */
-  ComparisonType?: StringComparisonType;
-}
-
-/**
- * <p>A leaf node condition which can be used to specify a tag condition, for example, <code>HAVE
- *     BPO = 123</code>. </p>
- * @public
- */
-export interface TagCondition {
-  /**
-   * <p>The tag key in the tag condition.</p>
-   * @public
-   */
-  TagKey?: string;
-
-  /**
-   * <p>The tag value in the tag condition.</p>
-   * @public
-   */
-  TagValue?: string;
-}
-
 /**
  * <p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>.
  *    This accepts an <code>OR</code> of <code>AND</code> (List of List) input where: </p>
@@ -1733,6 +1833,35 @@ export interface SearchResourceTagsRequest {
   /**
    * <p>The list of resource types to be used to search tags from. If not provided or if any empty
    *    list is provided, this API will search from all supported resource types.</p>
+   *          <p class="title">
+   *             <b>Supported resource types</b>
+   *          </p>
+   *          <ul>
+   *             <li>
+   *                <p>AGENT</p>
+   *             </li>
+   *             <li>
+   *                <p>ROUTING_PROFILE</p>
+   *             </li>
+   *             <li>
+   *                <p>STANDARD_QUEUE</p>
+   *             </li>
+   *             <li>
+   *                <p>SECURITY_PROFILE</p>
+   *             </li>
+   *             <li>
+   *                <p>OPERATING_HOURS</p>
+   *             </li>
+   *             <li>
+   *                <p>PROMPT</p>
+   *             </li>
+   *             <li>
+   *                <p>CONTACT_FLOW</p>
+   *             </li>
+   *             <li>
+   *                <p>FLOW_MODULE</p>
+   *             </li>
+   *          </ul>
    * @public
    */
   ResourceTypes?: string[];
@@ -1926,6 +2055,52 @@ export interface SearchSecurityProfilesResponse {
   ApproximateTotalCount?: number;
 }
 
+/**
+ * <p>Filters to be applied to search results.</p>
+ * @public
+ */
+export interface UserHierarchyGroupSearchFilter {
+  /**
+   * <p>An object that can be used to specify Tag conditions inside the SearchFilter. This accepts
+   *    an OR or AND (List of List) input where:</p>
+   *          <ul>
+   *             <li>
+   *                <p>The top level list specifies conditions that need to be applied with <code>OR</code>
+   *      operator.</p>
+   *             </li>
+   *             <li>
+   *                <p>The inner list specifies conditions that need to be applied with <code>AND</code>
+   *      operator.</p>
+   *             </li>
+   *          </ul>
+   * @public
+   */
+  AttributeFilter?: ControlPlaneAttributeFilter;
+}
+
+/**
+ * @public
+ */
+export interface SearchUserHierarchyGroupsResponse {
+  /**
+   * <p>Information about the userHierarchyGroups.</p>
+   * @public
+   */
+  UserHierarchyGroups?: HierarchyGroup[];
+
+  /**
+   * <p>If there are additional results, this is the token for the next set of results.</p>
+   * @public
+   */
+  NextToken?: string;
+
+  /**
+   * <p>The total number of userHierarchyGroups which matched your search query.</p>
+   * @public
+   */
+  ApproximateTotalCount?: number;
+}
+
 /**
  * @public
  * @enum
@@ -1958,6 +2133,113 @@ export interface HierarchyGroupCondition {
   HierarchyGroupMatchType?: HierarchyGroupMatchType;
 }
 
+/**
+ * @public
+ * @enum
+ */
+export const NumberComparisonType = {
+  EQUAL: "EQUAL",
+  GREATER: "GREATER",
+  GREATER_OR_EQUAL: "GREATER_OR_EQUAL",
+  LESSER: "LESSER",
+  LESSER_OR_EQUAL: "LESSER_OR_EQUAL",
+  NOT_EQUAL: "NOT_EQUAL",
+  RANGE: "RANGE",
+} as const;
+
+/**
+ * @public
+ */
+export type NumberComparisonType = (typeof NumberComparisonType)[keyof typeof NumberComparisonType];
+
+/**
+ * <p>A leaf node condition which can be used to specify a numeric condition.</p>
+ *          <note>
+ *             <p>The currently supported value for <code>FieldName</code> is <code>limit</code>.</p>
+ *          </note>
+ * @public
+ */
+export interface NumberCondition {
+  /**
+   * <p>The name of the field in the number condition.</p>
+   * @public
+   */
+  FieldName?: string;
+
+  /**
+   * <p>The minValue to be used while evaluating the number condition.</p>
+   * @public
+   */
+  MinValue?: number;
+
+  /**
+   * <p>The maxValue to be used while evaluating the number condition.</p>
+   * @public
+   */
+  MaxValue?: number;
+
+  /**
+   * <p>The type of comparison to be made when evaluating the number condition.</p>
+   * @public
+   */
+  ComparisonType?: NumberComparisonType;
+}
+
+/**
+ * <p>A leaf node condition which can be used to specify a ProficiencyName, ProficiencyValue and
+ *    ProficiencyLimit.</p>
+ * @public
+ */
+export interface Condition {
+  /**
+   * <p>A leaf node condition which can be used to specify a string condition.</p>
+   *          <note>
+   *             <p>The currently supported values for <code>FieldName</code> are <code>name</code> and
+   *      <code>value</code>.</p>
+   *          </note>
+   * @public
+   */
+  StringCondition?: StringCondition;
+
+  /**
+   * <p>A leaf node condition which can be used to specify a numeric condition.</p>
+   * @public
+   */
+  NumberCondition?: NumberCondition;
+}
+
+/**
+ * @public
+ * @enum
+ */
+export const TargetListType = {
+  PROFICIENCIES: "PROFICIENCIES",
+} as const;
+
+/**
+ * @public
+ */
+export type TargetListType = (typeof TargetListType)[keyof typeof TargetListType];
+
+/**
+ * <p>A leaf node condition which can be used to specify a List condition to search users with
+ *    attributes included in Lists like Proficiencies.</p>
+ * @public
+ */
+export interface ListCondition {
+  /**
+   * <p>The type of target list that will be used to filter the users.</p>
+   * @public
+   */
+  TargetListType?: TargetListType;
+
+  /**
+   * <p>A list of Condition objects which would be applied together with an AND condition.</p>
+   * @public
+   */
+  Conditions?: Condition[];
+}
+
 /**
  * <p>A list of conditions which would be applied together with an <code>AND</code>
  *    condition.</p>
@@ -5896,6 +6178,41 @@ export interface EvaluationFormSection {
   Weight?: number;
 }
 
+/**
+ * <p>The search criteria to be used to return agent statuses.</p>
+ * @public
+ */
+export interface AgentStatusSearchCriteria {
+  /**
+   * <p>A list of conditions which would be applied together with an <code>OR</code>
+   *    condition.</p>
+   * @public
+   */
+  OrConditions?: AgentStatusSearchCriteria[];
+
+  /**
+   * <p>A leaf node condition which can be used to specify a string condition.</p>
+   *          <note>
+   *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+   *      <code>description</code>, <code>state</code>, <code>type</code>, <code>displayOrder</code>,
+   *     and <code>resourceID</code>.</p>
+   *          </note>
+   * @public
+   */
+  AndConditions?: AgentStatusSearchCriteria[];
+
+  /**
+   * <p>A leaf node condition which can be used to specify a string condition.</p>
+   *          <note>
+   *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+   *      <code>description</code>, <code>state</code>, <code>type</code>, <code>displayOrder</code>,
+   *     and <code>resourceID</code>.</p>
+   *          </note>
+   * @public
+   */
+  StringCondition?: StringCondition;
+}
+
 /**
  * <p>The search criteria to be used to return flow modules.</p>
  * @public
@@ -5917,10 +6234,6 @@ export interface ContactFlowModuleSearchCriteria {
 
   /**
    * <p>A leaf node condition which can be used to specify a string condition.</p>
-   *          <note>
-   *             <p>The currently supported values for <code>FieldName</code> are <code>name</code> and
-   *      <code>description</code>.</p>
-   *          </note>
    * @public
    */
   StringCondition?: StringCondition;
@@ -5947,10 +6260,6 @@ export interface ContactFlowSearchCriteria {
 
   /**
    * <p>A leaf node condition which can be used to specify a string condition.</p>
-   *          <note>
-   *             <p>The currently supported values for <code>FieldName</code> are <code>name</code> and
-   *      <code>description</code>.</p>
-   *          </note>
    * @public
    */
   StringCondition?: StringCondition;
@@ -6229,10 +6538,6 @@ export interface PredefinedAttributeSearchCriteria {
 
   /**
    * <p>A leaf node condition which can be used to specify a string condition.</p>
-   *          <note>
-   *             <p>The currently supported values for <code>FieldName</code> are <code>name</code> and
-   *      <code>description</code>.</p>
-   *          </note>
    * @public
    */
   StringCondition?: StringCondition;
@@ -6391,10 +6696,6 @@ export interface SecurityProfileSearchCriteria {
 
   /**
    * <p>A leaf node condition which can be used to specify a string condition.</p>
-   *          <note>
-   *             <p>The currently supported values for <code>FieldName</code> are <code>name</code> and
-   *      <code>description</code>.</p>
-   *          </note>
    * @public
    */
   StringCondition?: StringCondition;
@@ -6462,6 +6763,34 @@ export interface UpdateEvaluationFormRequest {
   ClientToken?: string;
 }
 
+/**
+ * <p>The search criteria to be used to return userHierarchyGroup.</p>
+ * @public
+ */
+export interface UserHierarchyGroupSearchCriteria {
+  /**
+   * <p>A list of conditions which would be applied together with an OR condition.</p>
+   * @public
+   */
+  OrConditions?: UserHierarchyGroupSearchCriteria[];
+
+  /**
+   * <p>A list of conditions which would be applied together with an AND condition.</p>
+   * @public
+   */
+  AndConditions?: UserHierarchyGroupSearchCriteria[];
+
+  /**
+   * <p>A leaf node condition which can be used to specify a string condition.</p>
+   *          <note>
+   *             <p>The currently supported values for <code>FieldName</code> are <code>name</code>,
+   *      <code>parentId</code>, <code>levelId</code>, and <code>resourceID</code>.</p>
+   *          </note>
+   * @public
+   */
+  StringCondition?: StringCondition;
+}
+
 /**
  * <p>The search criteria to be used to return users.</p>
  *          <note>
@@ -6495,6 +6824,13 @@ export interface UserSearchCriteria {
    */
   StringCondition?: StringCondition;
 
+  /**
+   * <p>A leaf node condition which can be used to specify a List condition to search users with
+   *    attributes included in Lists like Proficiencies.</p>
+   * @public
+   */
+  ListCondition?: ListCondition;
+
   /**
    * <p>A leaf node condition which can be used to specify a hierarchy group condition.</p>
    * @public
@@ -6530,6 +6866,43 @@ export interface DescribeEvaluationFormResponse {
   EvaluationForm: EvaluationForm | undefined;
 }
 
+/**
+ * @public
+ */
+export interface SearchAgentStatusesRequest {
+  /**
+   * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
+   *    the instance.</p>
+   * @public
+   */
+  InstanceId: string | undefined;
+
+  /**
+   * <p>The token for the next set of results. Use the value returned in the previous response in
+   *    the next request to retrieve the next set of results.</p>
+   * @public
+   */
+  NextToken?: string;
+
+  /**
+   * <p>The maximum number of results to return per page.</p>
+   * @public
+   */
+  MaxResults?: number;
+
+  /**
+   * <p>Filters to be applied to search results.</p>
+   * @public
+   */
+  SearchFilter?: AgentStatusSearchFilter;
+
+  /**
+   * <p>The search criteria to be used to return agent statuses.</p>
+   * @public
+   */
+  SearchCriteria?: AgentStatusSearchCriteria;
+}
+
 /**
  * @public
  */
@@ -6880,6 +7253,43 @@ export interface SearchSecurityProfilesRequest {
   SearchFilter?: SecurityProfilesSearchFilter;
 }
 
+/**
+ * @public
+ */
+export interface SearchUserHierarchyGroupsRequest {
+  /**
+   * <p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of
+   *    the instance.</p>
+   * @public
+   */
+  InstanceId: string | undefined;
+
+  /**
+   * <p>The token for the next set of results. Use the value returned in the previous response in
+   *    the next request to retrieve the next set of results.</p>
+   * @public
+   */
+  NextToken?: string;
+
+  /**
+   * <p>The maximum number of results to return per page.</p>
+   * @public
+   */
+  MaxResults?: number;
+
+  /**
+   * <p>Filters to be applied to search results.</p>
+   * @public
+   */
+  SearchFilter?: UserHierarchyGroupSearchFilter;
+
+  /**
+   * <p>The search criteria to be used to return UserHierarchyGroups.</p>
+   * @public
+   */
+  SearchCriteria?: UserHierarchyGroupSearchCriteria;
+}
+
 /**
  * @public
  */
diff --git a/clients/client-connect/src/pagination/SearchAgentStatusesPaginator.ts b/clients/client-connect/src/pagination/SearchAgentStatusesPaginator.ts
new file mode 100644
index 000000000000..cc2f218a6ffb
--- /dev/null
+++ b/clients/client-connect/src/pagination/SearchAgentStatusesPaginator.ts
@@ -0,0 +1,24 @@
+// smithy-typescript generated code
+import { createPaginator } from "@smithy/core";
+import { Paginator } from "@smithy/types";
+
+import {
+  SearchAgentStatusesCommand,
+  SearchAgentStatusesCommandInput,
+  SearchAgentStatusesCommandOutput,
+} from "../commands/SearchAgentStatusesCommand";
+import { ConnectClient } from "../ConnectClient";
+import { ConnectPaginationConfiguration } from "./Interfaces";
+
+/**
+ * @public
+ */
+export const paginateSearchAgentStatuses: (
+  config: ConnectPaginationConfiguration,
+  input: SearchAgentStatusesCommandInput,
+  ...rest: any[]
+) => Paginator<SearchAgentStatusesCommandOutput> = createPaginator<
+  ConnectPaginationConfiguration,
+  SearchAgentStatusesCommandInput,
+  SearchAgentStatusesCommandOutput
+>(ConnectClient, SearchAgentStatusesCommand, "NextToken", "NextToken", "MaxResults");
diff --git a/clients/client-connect/src/pagination/SearchUserHierarchyGroupsPaginator.ts b/clients/client-connect/src/pagination/SearchUserHierarchyGroupsPaginator.ts
new file mode 100644
index 000000000000..0b852d22acad
--- /dev/null
+++ b/clients/client-connect/src/pagination/SearchUserHierarchyGroupsPaginator.ts
@@ -0,0 +1,24 @@
+// smithy-typescript generated code
+import { createPaginator } from "@smithy/core";
+import { Paginator } from "@smithy/types";
+
+import {
+  SearchUserHierarchyGroupsCommand,
+  SearchUserHierarchyGroupsCommandInput,
+  SearchUserHierarchyGroupsCommandOutput,
+} from "../commands/SearchUserHierarchyGroupsCommand";
+import { ConnectClient } from "../ConnectClient";
+import { ConnectPaginationConfiguration } from "./Interfaces";
+
+/**
+ * @public
+ */
+export const paginateSearchUserHierarchyGroups: (
+  config: ConnectPaginationConfiguration,
+  input: SearchUserHierarchyGroupsCommandInput,
+  ...rest: any[]
+) => Paginator<SearchUserHierarchyGroupsCommandOutput> = createPaginator<
+  ConnectPaginationConfiguration,
+  SearchUserHierarchyGroupsCommandInput,
+  SearchUserHierarchyGroupsCommandOutput
+>(ConnectClient, SearchUserHierarchyGroupsCommand, "NextToken", "NextToken", "MaxResults");
diff --git a/clients/client-connect/src/pagination/index.ts b/clients/client-connect/src/pagination/index.ts
index 55ecc98a1b57..d551400bea81 100644
--- a/clients/client-connect/src/pagination/index.ts
+++ b/clients/client-connect/src/pagination/index.ts
@@ -50,6 +50,7 @@ export * from "./ListUserProficienciesPaginator";
 export * from "./ListUsersPaginator";
 export * from "./ListViewVersionsPaginator";
 export * from "./ListViewsPaginator";
+export * from "./SearchAgentStatusesPaginator";
 export * from "./SearchAvailablePhoneNumbersPaginator";
 export * from "./SearchContactFlowModulesPaginator";
 export * from "./SearchContactFlowsPaginator";
@@ -62,5 +63,6 @@ export * from "./SearchQuickConnectsPaginator";
 export * from "./SearchResourceTagsPaginator";
 export * from "./SearchRoutingProfilesPaginator";
 export * from "./SearchSecurityProfilesPaginator";
+export * from "./SearchUserHierarchyGroupsPaginator";
 export * from "./SearchUsersPaginator";
 export * from "./SearchVocabulariesPaginator";
diff --git a/clients/client-connect/src/protocols/Aws_restJson1.ts b/clients/client-connect/src/protocols/Aws_restJson1.ts
index d378fa77a7c5..69ce7485419b 100644
--- a/clients/client-connect/src/protocols/Aws_restJson1.ts
+++ b/clients/client-connect/src/protocols/Aws_restJson1.ts
@@ -500,6 +500,10 @@ import {
   ResumeContactRecordingCommandInput,
   ResumeContactRecordingCommandOutput,
 } from "../commands/ResumeContactRecordingCommand";
+import {
+  SearchAgentStatusesCommandInput,
+  SearchAgentStatusesCommandOutput,
+} from "../commands/SearchAgentStatusesCommand";
 import {
   SearchAvailablePhoneNumbersCommandInput,
   SearchAvailablePhoneNumbersCommandOutput,
@@ -533,6 +537,10 @@ import {
   SearchSecurityProfilesCommandInput,
   SearchSecurityProfilesCommandOutput,
 } from "../commands/SearchSecurityProfilesCommand";
+import {
+  SearchUserHierarchyGroupsCommandInput,
+  SearchUserHierarchyGroupsCommandOutput,
+} from "../commands/SearchUserHierarchyGroupsCommand";
 import { SearchUsersCommandInput, SearchUsersCommandOutput } from "../commands/SearchUsersCommand";
 import { SearchVocabulariesCommandInput, SearchVocabulariesCommandOutput } from "../commands/SearchVocabulariesCommand";
 import {
@@ -752,6 +760,7 @@ import {
   AgentQualityMetrics,
   AgentStatus,
   AgentStatusReference,
+  AgentStatusSearchFilter,
   AgentStatusSummary,
   AllowedCapabilities,
   Application,
@@ -761,9 +770,11 @@ import {
   AuthenticationProfile,
   Campaign,
   Channel,
+  CommonAttributeAndCondition,
   ContactDataRequest,
   ContactInitiationMethod,
   ContactState,
+  ControlPlaneAttributeFilter,
   CreateCaseActionDefinition,
   CreatedByInfo,
   CrossChannelBehavior,
@@ -775,8 +786,6 @@ import {
   EncryptionConfig,
   EndAssociatedTasksActionDefinition,
   Endpoint,
-  EvaluationAnswerData,
-  EvaluationAnswerOutput,
   EvaluationFormNumericQuestionAutomation,
   EvaluationFormNumericQuestionOption,
   EvaluationFormNumericQuestionProperties,
@@ -833,11 +842,12 @@ import {
   RuleAction,
   RuleTriggerEventSource,
   S3Config,
-  SegmentAttributeValue,
   SendNotificationActionDefinition,
   ServiceQuotaExceededException,
   SingleSelectQuestionRuleCategoryAutomation,
+  StringCondition,
   SubmitAutoEvaluationActionDefinition,
+  TagCondition,
   TaskActionDefinition,
   TaskTemplateConstraints,
   TaskTemplateDefaultFieldValue,
@@ -864,6 +874,8 @@ import {
   CurrentMetricResult,
   CurrentMetricSortCriteria,
   Evaluation,
+  EvaluationAnswerData,
+  EvaluationAnswerOutput,
   EvaluationFormSummary,
   EvaluationFormVersionSummary,
   EvaluationMetadata,
@@ -915,6 +927,7 @@ import {
   SecurityKey,
   SecurityProfile,
   SecurityProfileSummary,
+  SegmentAttributeValue,
   SignInConfig,
   SignInDistribution,
   TaskTemplateMetadata,
@@ -929,12 +942,14 @@ import {
   Vocabulary,
 } from "../models/models_1";
 import {
+  AgentStatusSearchCriteria,
   AnswerMachineDetectionConfig,
   AttributeAndCondition,
   ChatEvent,
   ChatMessage,
   ChatParticipantRoleConfig,
   ChatStreamingConfiguration,
+  Condition,
   ConflictException,
   Contact,
   ContactAnalysis,
@@ -961,8 +976,10 @@ import {
   HierarchyStructureUpdate,
   HoursOfOperationSearchCriteria,
   HoursOfOperationSearchFilter,
+  ListCondition,
   MaximumResultReturnedException,
   NewSessionDetails,
+  NumberCondition,
   OutboundContactNotPermittedException,
   ParticipantDetails,
   ParticipantTimerConfiguration,
@@ -987,12 +1004,12 @@ import {
   SecurityProfilesSearchFilter,
   Sort,
   Step,
-  StringCondition,
-  TagCondition,
   TagSearchCondition,
   Transcript,
   TranscriptCriteria,
   UpdateParticipantRoleConfigChannelInfo,
+  UserHierarchyGroupSearchCriteria,
+  UserHierarchyGroupSearchFilter,
   UserSearchCriteria,
   UserSearchFilter,
   UserSummary,
@@ -4700,6 +4717,32 @@ export const se_ResumeContactRecordingCommand = async (
   return b.build();
 };
 
+/**
+ * serializeAws_restJson1SearchAgentStatusesCommand
+ */
+export const se_SearchAgentStatusesCommand = async (
+  input: SearchAgentStatusesCommandInput,
+  context: __SerdeContext
+): Promise<__HttpRequest> => {
+  const b = rb(input, context);
+  const headers: any = {
+    "content-type": "application/json",
+  };
+  b.bp("/search-agent-statuses");
+  let body: any;
+  body = JSON.stringify(
+    take(input, {
+      InstanceId: [],
+      MaxResults: [],
+      NextToken: [],
+      SearchCriteria: (_) => se_AgentStatusSearchCriteria(_, context),
+      SearchFilter: (_) => _json(_),
+    })
+  );
+  b.m("POST").h(headers).b(body);
+  return b.build();
+};
+
 /**
  * serializeAws_restJson1SearchAvailablePhoneNumbersCommand
  */
@@ -5014,6 +5057,32 @@ export const se_SearchSecurityProfilesCommand = async (
   return b.build();
 };
 
+/**
+ * serializeAws_restJson1SearchUserHierarchyGroupsCommand
+ */
+export const se_SearchUserHierarchyGroupsCommand = async (
+  input: SearchUserHierarchyGroupsCommandInput,
+  context: __SerdeContext
+): Promise<__HttpRequest> => {
+  const b = rb(input, context);
+  const headers: any = {
+    "content-type": "application/json",
+  };
+  b.bp("/search-user-hierarchy-groups");
+  let body: any;
+  body = JSON.stringify(
+    take(input, {
+      InstanceId: [],
+      MaxResults: [],
+      NextToken: [],
+      SearchCriteria: (_) => se_UserHierarchyGroupSearchCriteria(_, context),
+      SearchFilter: (_) => _json(_),
+    })
+  );
+  b.m("POST").h(headers).b(body);
+  return b.build();
+};
+
 /**
  * serializeAws_restJson1SearchUsersCommand
  */
@@ -10302,6 +10371,29 @@ export const de_ResumeContactRecordingCommand = async (
   return contents;
 };
 
+/**
+ * deserializeAws_restJson1SearchAgentStatusesCommand
+ */
+export const de_SearchAgentStatusesCommand = async (
+  output: __HttpResponse,
+  context: __SerdeContext
+): Promise<SearchAgentStatusesCommandOutput> => {
+  if (output.statusCode !== 200 && output.statusCode >= 300) {
+    return de_CommandError(output, context);
+  }
+  const contents: any = map({
+    $metadata: deserializeMetadata(output),
+  });
+  const data: Record<string, any> = __expectNonNull(__expectObject(await parseBody(output.body, context)), "body");
+  const doc = take(data, {
+    AgentStatuses: (_) => de_AgentStatusList(_, context),
+    ApproximateTotalCount: __expectLong,
+    NextToken: __expectString,
+  });
+  Object.assign(contents, doc);
+  return contents;
+};
+
 /**
  * deserializeAws_restJson1SearchAvailablePhoneNumbersCommand
  */
@@ -10576,6 +10668,29 @@ export const de_SearchSecurityProfilesCommand = async (
   return contents;
 };
 
+/**
+ * deserializeAws_restJson1SearchUserHierarchyGroupsCommand
+ */
+export const de_SearchUserHierarchyGroupsCommand = async (
+  output: __HttpResponse,
+  context: __SerdeContext
+): Promise<SearchUserHierarchyGroupsCommandOutput> => {
+  if (output.statusCode !== 200 && output.statusCode >= 300) {
+    return de_CommandError(output, context);
+  }
+  const contents: any = map({
+    $metadata: deserializeMetadata(output),
+  });
+  const data: Record<string, any> = __expectNonNull(__expectObject(await parseBody(output.body, context)), "body");
+  const doc = take(data, {
+    ApproximateTotalCount: __expectLong,
+    NextToken: __expectString,
+    UserHierarchyGroups: (_) => de_UserHierarchyGroupList(_, context),
+  });
+  Object.assign(contents, doc);
+  return contents;
+};
+
 /**
  * deserializeAws_restJson1SearchUsersCommand
  */
@@ -12440,6 +12555,30 @@ const de_UserNotFoundExceptionRes = async (
 
 // se_AgentsMinOneMaxHundred omitted.
 
+/**
+ * serializeAws_restJson1AgentStatusSearchConditionList
+ */
+const se_AgentStatusSearchConditionList = (input: AgentStatusSearchCriteria[], context: __SerdeContext): any => {
+  return input
+    .filter((e: any) => e != null)
+    .map((entry) => {
+      return se_AgentStatusSearchCriteria(entry, context);
+    });
+};
+
+/**
+ * serializeAws_restJson1AgentStatusSearchCriteria
+ */
+const se_AgentStatusSearchCriteria = (input: AgentStatusSearchCriteria, context: __SerdeContext): any => {
+  return take(input, {
+    AndConditions: (_) => se_AgentStatusSearchConditionList(_, context),
+    OrConditions: (_) => se_AgentStatusSearchConditionList(_, context),
+    StringCondition: _json,
+  });
+};
+
+// se_AgentStatusSearchFilter omitted.
+
 // se_AllowedAccessControlTags omitted.
 
 // se_AllowedCapabilities omitted.
@@ -12476,6 +12615,14 @@ const de_UserNotFoundExceptionRes = async (
 
 // se_ChatStreamingConfiguration omitted.
 
+// se_CommonAttributeAndCondition omitted.
+
+// se_CommonAttributeOrConditionList omitted.
+
+// se_Condition omitted.
+
+// se_Conditions omitted.
+
 // se_ContactAnalysis omitted.
 
 // se_ContactDataRequest omitted.
@@ -12544,6 +12691,8 @@ const se_ContactFlowSearchCriteria = (input: ContactFlowSearchCriteria, context:
 
 // se_ContactTagMap omitted.
 
+// se_ControlPlaneAttributeFilter omitted.
+
 // se_ControlPlaneTagFilter omitted.
 
 // se_ControlPlaneUserAttributeFilter omitted.
@@ -12835,6 +12984,8 @@ const se_HoursOfOperationSearchCriteria = (input: HoursOfOperationSearchCriteria
 
 // se_LexV2Bot omitted.
 
+// se_ListCondition omitted.
+
 // se_MediaConcurrencies omitted.
 
 // se_MediaConcurrency omitted.
@@ -12871,6 +13022,8 @@ const se_MetricV2 = (input: MetricV2, context: __SerdeContext): any => {
 
 // se_NotificationRecipientType omitted.
 
+// se_NumberCondition omitted.
+
 // se_NumericQuestionPropertyValueAutomation omitted.
 
 // se_OutboundCallerConfig omitted.
@@ -13256,6 +13409,33 @@ const se_UpdateCaseActionDefinition = (input: UpdateCaseActionDefinition, contex
 
 // se_UserDataHierarchyGroups omitted.
 
+/**
+ * serializeAws_restJson1UserHierarchyGroupSearchConditionList
+ */
+const se_UserHierarchyGroupSearchConditionList = (
+  input: UserHierarchyGroupSearchCriteria[],
+  context: __SerdeContext
+): any => {
+  return input
+    .filter((e: any) => e != null)
+    .map((entry) => {
+      return se_UserHierarchyGroupSearchCriteria(entry, context);
+    });
+};
+
+/**
+ * serializeAws_restJson1UserHierarchyGroupSearchCriteria
+ */
+const se_UserHierarchyGroupSearchCriteria = (input: UserHierarchyGroupSearchCriteria, context: __SerdeContext): any => {
+  return take(input, {
+    AndConditions: (_) => se_UserHierarchyGroupSearchConditionList(_, context),
+    OrConditions: (_) => se_UserHierarchyGroupSearchConditionList(_, context),
+    StringCondition: _json,
+  });
+};
+
+// se_UserHierarchyGroupSearchFilter omitted.
+
 // se_UserIdentityInfo omitted.
 
 // se_UserIdList omitted.
@@ -13308,6 +13488,7 @@ const se_UserSearchCriteria = (input: UserSearchCriteria, context: __SerdeContex
   return take(input, {
     AndConditions: (_) => se_UserSearchConditionList(_, context),
     HierarchyGroupCondition: _json,
+    ListCondition: _json,
     OrConditions: (_) => se_UserSearchConditionList(_, context),
     StringCondition: _json,
   });
@@ -13403,6 +13584,18 @@ const de_AgentStatus = (output: any, context: __SerdeContext): AgentStatus => {
   }) as any;
 };
 
+/**
+ * deserializeAws_restJson1AgentStatusList
+ */
+const de_AgentStatusList = (output: any, context: __SerdeContext): AgentStatus[] => {
+  const retVal = (output || [])
+    .filter((e: any) => e != null)
+    .map((entry: any) => {
+      return de_AgentStatus(entry, context);
+    });
+  return retVal;
+};
+
 /**
  * deserializeAws_restJson1AgentStatusReference
  */
@@ -15431,6 +15624,18 @@ const de_UserDataList = (output: any, context: __SerdeContext): UserData[] => {
   return retVal;
 };
 
+/**
+ * deserializeAws_restJson1UserHierarchyGroupList
+ */
+const de_UserHierarchyGroupList = (output: any, context: __SerdeContext): HierarchyGroup[] => {
+  const retVal = (output || [])
+    .filter((e: any) => e != null)
+    .map((entry: any) => {
+      return de_HierarchyGroup(entry, context);
+    });
+  return retVal;
+};
+
 // de_UserIdentityInfo omitted.
 
 // de_UserIdentityInfoLite omitted.
diff --git a/codegen/sdk-codegen/aws-models/connect.json b/codegen/sdk-codegen/aws-models/connect.json
index 75b9784d714b..bb534b4012be 100644
--- a/codegen/sdk-codegen/aws-models/connect.json
+++ b/codegen/sdk-codegen/aws-models/connect.json
@@ -576,6 +576,12 @@
     "com.amazonaws.connect#AgentStatusId": {
       "type": "string"
     },
+    "com.amazonaws.connect#AgentStatusList": {
+      "type": "list",
+      "member": {
+        "target": "com.amazonaws.connect#AgentStatus"
+      }
+    },
     "com.amazonaws.connect#AgentStatusName": {
       "type": "string",
       "traits": {
@@ -620,6 +626,52 @@
         "smithy.api#documentation": "<p>Information about the agent's status.</p>"
       }
     },
+    "com.amazonaws.connect#AgentStatusSearchConditionList": {
+      "type": "list",
+      "member": {
+        "target": "com.amazonaws.connect#AgentStatusSearchCriteria"
+      }
+    },
+    "com.amazonaws.connect#AgentStatusSearchCriteria": {
+      "type": "structure",
+      "members": {
+        "OrConditions": {
+          "target": "com.amazonaws.connect#AgentStatusSearchConditionList",
+          "traits": {
+            "smithy.api#documentation": "<p>A list of conditions which would be applied together with an <code>OR</code>\n   condition.</p>"
+          }
+        },
+        "AndConditions": {
+          "target": "com.amazonaws.connect#AgentStatusSearchConditionList",
+          "traits": {
+            "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a string condition.</p>\n         <note>\n            <p>The currently supported values for <code>FieldName</code> are <code>name</code>,\u2028\u2028\n     <code>description</code>, <code>state</code>, <code>type</code>, <code>displayOrder</code>,\u2028\n    and <code>resourceID</code>.</p>\n         </note>"
+          }
+        },
+        "StringCondition": {
+          "target": "com.amazonaws.connect#StringCondition",
+          "traits": {
+            "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a string condition.</p>\n         <note>\n            <p>The currently supported values for <code>FieldName</code> are <code>name</code>,\u2028\u2028\n     <code>description</code>, <code>state</code>, <code>type</code>, <code>displayOrder</code>,\u2028\n    and <code>resourceID</code>.</p>\n         </note>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#documentation": "<p>The search criteria to be used to return agent statuses.</p>"
+      }
+    },
+    "com.amazonaws.connect#AgentStatusSearchFilter": {
+      "type": "structure",
+      "members": {
+        "AttributeFilter": {
+          "target": "com.amazonaws.connect#ControlPlaneAttributeFilter",
+          "traits": {
+            "smithy.api#documentation": "<p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>.\n   This accepts an <code>OR</code> of <code>AND</code> (List of List) input where: </p>\n         <ul>\n            <li>\n               <p>The top level list specifies conditions that need to be applied with <code>OR</code>\n     operator.</p>\n            </li>\n            <li>\n               <p>The inner list specifies conditions that need to be applied with <code>AND</code>\n     operator.</p>\n            </li>\n         </ul>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#documentation": "<p>Filters to be applied to search results.</p>"
+      }
+    },
     "com.amazonaws.connect#AgentStatusState": {
       "type": "enum",
       "members": {
@@ -742,7 +794,7 @@
         }
       },
       "traits": {
-        "smithy.api#documentation": "<p>Can be used to define a list of preferred agents to target the contact within the queue.\n    Note that agents must have the queue in their routing profile in order to be offered the\n    contact.</p>"
+        "smithy.api#documentation": "<p>Can be used to define a list of preferred agents to target the contact within the queue.\n   Note that agents must have the queue in their routing profile in order to be offered the\n   contact.</p>"
       }
     },
     "com.amazonaws.connect#AgentsMinOneMaxHundred": {
@@ -1336,6 +1388,9 @@
         {
           "target": "com.amazonaws.connect#ResumeContactRecording"
         },
+        {
+          "target": "com.amazonaws.connect#SearchAgentStatuses"
+        },
         {
           "target": "com.amazonaws.connect#SearchAvailablePhoneNumbers"
         },
@@ -1372,6 +1427,9 @@
         {
           "target": "com.amazonaws.connect#SearchSecurityProfiles"
         },
+        {
+          "target": "com.amazonaws.connect#SearchUserHierarchyGroups"
+        },
         {
           "target": "com.amazonaws.connect#SearchUsers"
         },
@@ -1589,7 +1647,7 @@
           "name": "connect"
         },
         "aws.protocols#restJson1": {},
-        "smithy.api#documentation": "<ul>\n            <li>\n               <p>\n                  <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html\">Amazon Connect\n       actions</a>\n               </p>\n            </li>\n            <li>\n               <p>\n                  <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_Types_Amazon_Connect_Service.html\">Amazon Connect\n       data types</a>\n               </p>\n            </li>\n         </ul>\n         <p>Amazon Connect is a cloud-based contact center solution that you use to set up and\n   manage a customer contact center and provide reliable customer engagement at any scale.</p>\n         <p>Amazon Connect provides metrics and real-time reporting that enable you to optimize\n   contact routing. You can also resolve customer issues more efficiently by getting customers in\n   touch with the appropriate agents.</p>\n         <p>There are limits to the number of Amazon Connect resources that you can create. There\n   are also limits to the number of requests that you can make per second. For more information, see\n    <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">Amazon Connect Service Quotas</a> in the <i>Amazon Connect Administrator\n    Guide</i>.</p>\n         <p>You can connect programmatically to an Amazon Web Services service by using an endpoint. For\n   a list of Amazon Connect endpoints, see <a href=\"https://docs.aws.amazon.com/general/latest/gr/connect_region.html\">Amazon Connect Endpoints</a>.</p>",
+        "smithy.api#documentation": "<ul>\n            <li>\n               <p>\n                  <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Service.html\">Amazon Connect actions</a>\n               </p>\n            </li>\n            <li>\n               <p>\n                  <a href=\"https://docs.aws.amazon.com/connect/latest/APIReference/API_Types_Amazon_Connect_Service.html\">Amazon Connect\n      data types</a>\n               </p>\n            </li>\n         </ul>\n         <p>Amazon Connect is a cloud-based contact center solution that you use to set up and\n   manage a customer contact center and provide reliable customer engagement at any scale.</p>\n         <p>Amazon Connect provides metrics and real-time reporting that enable you to optimize\n   contact routing. You can also resolve customer issues more efficiently by getting customers in\n   touch with the appropriate agents.</p>\n         <p>There are limits to the number of Amazon Connect resources that you can create. There\n   are also limits to the number of requests that you can make per second. For more information, see\n    <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">Amazon Connect Service Quotas</a> in the <i>Amazon Connect Administrator\n    Guide</i>.</p>\n         <p>You can connect programmatically to an Amazon Web Services service by using an endpoint. For\n   a list of Amazon Connect endpoints, see <a href=\"https://docs.aws.amazon.com/general/latest/gr/connect_region.html\">Amazon Connect Endpoints</a>.</p>",
         "smithy.api#title": "Amazon Connect Service",
         "smithy.rules#endpointRuleSet": {
           "version": "1.0",
@@ -4013,13 +4071,13 @@
         "AllowedIps": {
           "target": "com.amazonaws.connect#IpCidrList",
           "traits": {
-            "smithy.api#documentation": "<p>A list of IP address range strings that are allowed to access the Amazon Connect\n   instance. For more information about how to configure IP addresses, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac\">Configure\n    IP address based access control</a> in the <i>Amazon Connect Administrator\n    Guide</i>.</p>"
+            "smithy.api#documentation": "<p>A list of IP address range strings that are allowed to access the Amazon Connect\n   instance. For more information about how to configure IP addresses, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac\">Configure IP\n    address based access control</a> in the <i>Amazon Connect Administrator\n    Guide</i>.</p>"
           }
         },
         "BlockedIps": {
           "target": "com.amazonaws.connect#IpCidrList",
           "traits": {
-            "smithy.api#documentation": "<p>A list of IP address range strings that are blocked from accessing the Amazon Connect\n   instance. For more information about how to configure IP addresses, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac\">Configure\n    IP address based access control</a> in the <i>Amazon Connect Administrator\n    Guide</i>.</p>"
+            "smithy.api#documentation": "<p>A list of IP address range strings that are blocked from accessing the Amazon Connect\n   instance. For more information about how to configure IP addresses, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html#configure-ip-based-ac\">Configure IP\n    address based access control</a> in the <i>Amazon Connect Administrator\n    Guide</i>.</p>"
           }
         },
         "IsDefault": {
@@ -4061,7 +4119,7 @@
         }
       },
       "traits": {
-        "smithy.api#documentation": "<p>This API is in preview release for Amazon Connect and is subject to change. To \nrequest access to this API, contact Amazon Web Services Support.</p>\n         <p>Information about an authentication profile. An authentication profile is a resource that\n   stores the authentication settings for users in your contact center. You use authentication\n   profiles to set up IP address range restrictions and session timeouts. For more information, see  \n   <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html\">Set IP address restrictions or session timeouts</a>. \n  </p>"
+        "smithy.api#documentation": "<p>This API is in preview release for Amazon Connect and is subject to change. To \nrequest access to this API, contact Amazon Web Services Support.</p>\n         <p>Information about an authentication profile. An authentication profile is a resource that\n   stores the authentication settings for users in your contact center. You use authentication\n   profiles to set up IP address range restrictions and session timeouts. For more information, see\n    <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/authentication-profiles.html\">Set IP\n    address restrictions or session timeouts</a>. </p>"
       }
     },
     "com.amazonaws.connect#AuthenticationProfileDescription": {
@@ -5053,6 +5111,26 @@
         }
       }
     },
+    "com.amazonaws.connect#CommonAttributeAndCondition": {
+      "type": "structure",
+      "members": {
+        "TagConditions": {
+          "target": "com.amazonaws.connect#TagAndConditionList",
+          "traits": {
+            "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a tag condition.</p>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#documentation": "<p>A list of conditions which would be applied together with an <code>AND</code>\n   condition.</p>"
+      }
+    },
+    "com.amazonaws.connect#CommonAttributeOrConditionList": {
+      "type": "list",
+      "member": {
+        "target": "com.amazonaws.connect#CommonAttributeAndCondition"
+      }
+    },
     "com.amazonaws.connect#CommonNameLength127": {
       "type": "string",
       "traits": {
@@ -5166,6 +5244,32 @@
         }
       }
     },
+    "com.amazonaws.connect#Condition": {
+      "type": "structure",
+      "members": {
+        "StringCondition": {
+          "target": "com.amazonaws.connect#StringCondition",
+          "traits": {
+            "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a string condition.</p>\n         <note>\n            <p>The currently supported values for <code>FieldName</code> are <code>name</code> and\u2028\n     <code>value</code>.</p>\n         </note>"
+          }
+        },
+        "NumberCondition": {
+          "target": "com.amazonaws.connect#NumberCondition",
+          "traits": {
+            "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a numeric condition.</p>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a ProficiencyName, ProficiencyValue and\n   ProficiencyLimit.</p>"
+      }
+    },
+    "com.amazonaws.connect#Conditions": {
+      "type": "list",
+      "member": {
+        "target": "com.amazonaws.connect#Condition"
+      }
+    },
     "com.amazonaws.connect#ConflictException": {
       "type": "structure",
       "members": {
@@ -6361,6 +6465,29 @@
         }
       }
     },
+    "com.amazonaws.connect#ControlPlaneAttributeFilter": {
+      "type": "structure",
+      "members": {
+        "OrConditions": {
+          "target": "com.amazonaws.connect#CommonAttributeOrConditionList",
+          "traits": {
+            "smithy.api#documentation": "<p>A list of conditions which would be applied together with an <code>OR</code>\n   condition.</p>"
+          }
+        },
+        "AndCondition": {
+          "target": "com.amazonaws.connect#CommonAttributeAndCondition",
+          "traits": {
+            "smithy.api#documentation": "<p>A list of conditions which would be applied together with an <code>AND</code>\n   condition.</p>"
+          }
+        },
+        "TagCondition": {
+          "target": "com.amazonaws.connect#TagCondition"
+        }
+      },
+      "traits": {
+        "smithy.api#documentation": "<p>An object that can be used to specify Tag conditions inside the <code>SearchFilter</code>.\n   This accepts an <code>OR</code> or <code>AND</code> (List of List) input where: </p>\n         <ul>\n            <li>\n               <p>The top level list specifies conditions that need to be applied with <code>OR</code>\n     operator.</p>\n            </li>\n            <li>\n               <p>The inner list specifies conditions that need to be applied with <code>AND</code>\n     operator.</p>\n            </li>\n         </ul>"
+      }
+    },
     "com.amazonaws.connect#ControlPlaneTagFilter": {
       "type": "structure",
       "members": {
@@ -16801,7 +16928,7 @@
         "Metrics": {
           "target": "com.amazonaws.connect#MetricsV2",
           "traits": {
-            "smithy.api#documentation": "<p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The\n   following historical metrics are available. For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator\n    Guide</i>.</p>\n         <dl>\n            <dt>ABANDONMENT_RATE</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical\">Abandonment rate</a>\n               </p>\n            </dd>\n            <dt>AGENT_ADHERENT_TIME</dt>\n            <dd>\n               <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical\">Adherent time</a>\n               </p>\n            </dd>\n            <dt>AGENT_ANSWER_RATE</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical\">Agent answer rate</a>\n               </p>\n            </dd>\n            <dt>AGENT_NON_ADHERENT_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time\">Non-adherent time</a>\n               </p>\n            </dd>\n            <dt>AGENT_NON_RESPONSE</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response\">Agent\n       non-response</a>\n               </p>\n            </dd>\n            <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical\">Agent non-response without customer abandons</a>\n               </p>\n            </dd>\n            <dt>AGENT_OCCUPANCY</dt>\n            <dd>\n               <p>Unit: Percentage</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical\">Occupancy</a>\n               </p>\n            </dd>\n            <dt>AGENT_SCHEDULE_ADHERENCE</dt>\n            <dd>\n               <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical\">Adherence</a>\n               </p>\n            </dd>\n            <dt>AGENT_SCHEDULED_TIME</dt>\n            <dd>\n               <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical\">Scheduled time</a>\n               </p>\n            </dd>\n            <dt>AVG_ABANDON_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical\">Average queue abandon time</a>\n               </p>\n            </dd>\n            <dt>AVG_ACTIVE_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical\">Average active time</a>\n               </p>\n            </dd>\n            <dt>AVG_AFTER_CONTACT_WORK_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical\">Average after contact work time</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_AGENT_CONNECTING_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only\n      supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> |\n       <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time\">Average agent API connecting time</a>\n               </p>\n               <note>\n                  <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this\n       metric.</p>\n               </note>\n            </dd>\n            <dt>AVG_AGENT_PAUSE_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical\">Average agent pause time</a>\n               </p>\n            </dd>\n            <dt>AVG_CASE_RELATED_CONTACTS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical\">Average contacts per case</a>\n               </p>\n            </dd>\n            <dt>AVG_CASE_RESOLUTION_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical\">Average case resolution time</a>\n               </p>\n            </dd>\n            <dt>AVG_CONTACT_DURATION</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical\">Average contact duration</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_CONVERSATION_DURATION</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical\">Average conversation duration</a>\n               </p>\n            </dd>\n            <dt>AVG_FLOW_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows\n      resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical\">Average flow time</a>\n               </p>\n            </dd>\n            <dt>AVG_GREETING_TIME_AGENT</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical\">Average agent greeting time</a>\n               </p>\n            </dd>\n            <dt>AVG_HANDLE_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical\">Average handle time</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_HOLD_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical\">Average customer hold time</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical\">Average customer hold time all contacts</a>\n               </p>\n            </dd>\n            <dt>AVG_HOLDS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical\">Average holds</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_INTERACTION_AND_HOLD_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical\">Average agent interaction and customer hold time</a>\n               </p>\n            </dd>\n            <dt>AVG_INTERACTION_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical\">Average agent interaction time</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_INTERRUPTIONS_AGENT</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical\">Average agent interruptions</a>\n               </p>\n            </dd>\n            <dt>AVG_INTERRUPTION_TIME_AGENT</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical\">Average agent interruption time</a>\n               </p>\n            </dd>\n            <dt>AVG_NON_TALK_TIME</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical\">Average non-talk time</a>\n               </p>\n            </dd>\n            <dt>AVG_QUEUE_ANSWER_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical\">Average queue answer time</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_RESOLUTION_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,\n      Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical\">Average resolution time</a>\n               </p>\n            </dd>\n            <dt>AVG_TALK_TIME</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical\">Average talk time</a>\n               </p>\n            </dd>\n            <dt>AVG_TALK_TIME_AGENT</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical\">Average agent talk time</a>\n               </p>\n            </dd>\n            <dt>AVG_TALK_TIME_CUSTOMER</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical\">Average customer talk time</a>\n               </p>\n            </dd>\n            <dt>CASES_CREATED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical\">Cases created</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_CREATED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical\">Contacts created</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>CONTACTS_HANDLED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>,\n      <code>DISCONNECT_REASON</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical\">API contacts handled</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts handled (connected to agent timestamp)</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_HOLD_ABANDONS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts hold disconnect</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical\">Contacts hold agent disconnect</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts hold customer disconnect</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_PUT_ON_HOLD</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts put on hold</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical\">Contacts transferred out external</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical\">Contacts transferred out internal</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_QUEUED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical\">Contacts queued</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical\">Contacts queued (enqueue timestamp)</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_REMOVED_FROM_QUEUE_IN_X</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>\n               <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800\n      (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for\n      \"Less than\").</p>\n               <p>UI name: This metric is not available in Amazon Connect admin website. </p>\n            </dd>\n            <dt>CONTACTS_RESOLVED_IN_X</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,\n      Q in Connect</p>\n               <p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800\n      (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for\n      \"Less than\").</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical\">Contacts resolved in X</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_TRANSFERRED_OUT</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical\">Contacts transferred out</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out by agent</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out queue</a>\n               </p>\n            </dd>\n            <dt>CURRENT_CASES</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical\">Current cases</a>\n               </p>\n            </dd>\n            <dt>FLOWS_OUTCOME</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows\n      resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical\">Flows outcome</a>\n               </p>\n            </dd>\n            <dt>FLOWS_STARTED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical\">Flows started</a>\n               </p>\n            </dd>\n            <dt>MAX_FLOW_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows\n      resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical\">Maximum flow time</a>\n               </p>\n            </dd>\n            <dt>MAX_QUEUED_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical\">Maximum queued time</a>\n               </p>\n            </dd>\n            <dt>MIN_FLOW_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows\n      resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical\">Minimum flow time</a>\n               </p>\n            </dd>\n            <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical\">Cases resolved on first contact</a>\n               </p>\n            </dd>\n            <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, RoutingStepExpression</p>\n               <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical\n      Metrics UI.</p>\n            </dd>\n            <dt>PERCENT_CONTACTS_STEP_JOINED</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, RoutingStepExpression</p>\n               <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical\n      Metrics UI.</p>\n            </dd>\n            <dt>PERCENT_FLOWS_OUTCOME</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid metric filter key: <code>FLOWS_OUTCOME_TYPE</code>\n               </p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows\n      resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical\">Flows outcome percentage</a>.</p>\n               <note>\n                  <p>The <code>FLOWS_OUTCOME_TYPE</code> is not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>PERCENT_NON_TALK_TIME</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Percentage</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical\">Non-talk\n       time percent</a>\n               </p>\n            </dd>\n            <dt>PERCENT_TALK_TIME</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Percentage</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical\">Talk time\n       percent</a>\n               </p>\n            </dd>\n            <dt>PERCENT_TALK_TIME_AGENT</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Percentage</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical\">Agent\n       talk time percent</a>\n               </p>\n            </dd>\n            <dt>PERCENT_TALK_TIME_CUSTOMER</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Percentage</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical\">Customer talk time percent</a>\n               </p>\n            </dd>\n            <dt>REOPENED_CASE_ACTIONS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical\">Cases reopened</a>\n               </p>\n            </dd>\n            <dt>RESOLVED_CASE_ACTIONS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical\">Cases resolved</a>\n               </p>\n            </dd>\n            <dt>SERVICE_LEVEL</dt>\n            <dd>\n               <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>\n               <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800\n      (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for\n      \"Less than\"). </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical\">Service level X</a>\n               </p>\n            </dd>\n            <dt>STEP_CONTACTS_QUEUED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, RoutingStepExpression</p>\n               <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical\n      Metrics UI.</p>\n            </dd>\n            <dt>SUM_AFTER_CONTACT_WORK_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical\">After\n       contact work time</a>\n               </p>\n            </dd>\n            <dt>SUM_CONNECTING_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the\n      following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> |\n       <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time\">Agent API connecting time</a>\n               </p>\n               <note>\n                  <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this\n       metric.</p>\n               </note>\n            </dd>\n            <dt>SUM_CONTACTS_ABANDONED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Metric filter: </p>\n               <ul>\n                  <li>\n                     <p>Valid values: <code>API</code>| <code>Incoming</code> | <code>Outbound</code> |\n         <code>Transfer</code> | <code>Callback</code> | <code>Queue_Transfer</code>|\n         <code>Disconnect</code>\n                     </p>\n                  </li>\n               </ul>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical\">Contact abandoned</a>\n               </p>\n            </dd>\n            <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,\n      Q in Connect</p>\n               <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800\n      (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for\n      \"Less than\"). </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical\">Contacts abandoned in X seconds</a>\n               </p>\n            </dd>\n            <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,\n      Q in Connect</p>\n               <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800\n      (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for\n      \"Less than\"). </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical\">Contacts answered in X seconds</a>\n               </p>\n            </dd>\n            <dt>SUM_CONTACT_FLOW_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical\">Contact flow time</a>\n               </p>\n            </dd>\n            <dt>SUM_CONTACT_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical\">Agent on contact time</a>\n               </p>\n            </dd>\n            <dt>SUM_CONTACTS_DISCONNECTED </dt>\n            <dd>\n               <p>Valid metric filter key: <code>DISCONNECT_REASON</code>\n               </p>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical\">Contact disconnected</a>\n               </p>\n            </dd>\n            <dt>SUM_ERROR_STATUS_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical\">Error status time</a>\n               </p>\n            </dd>\n            <dt>SUM_HANDLE_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical\">Contact handle time</a>\n               </p>\n            </dd>\n            <dt>SUM_HOLD_TIME</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical\">Customer hold time</a>\n               </p>\n            </dd>\n            <dt>SUM_IDLE_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica\">Agent idle time</a>\n               </p>\n            </dd>\n            <dt>SUM_INTERACTION_AND_HOLD_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical\">Agent interaction and hold time</a>\n               </p>\n            </dd>\n            <dt>SUM_INTERACTION_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical\">Agent interaction time</a>\n               </p>\n            </dd>\n            <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical\">Non-Productive Time</a>\n               </p>\n            </dd>\n            <dt>SUM_ONLINE_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical\">Online time</a>\n               </p>\n            </dd>\n            <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,\n      Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical\">Callback attempts</a>\n               </p>\n            </dd>\n         </dl>",
+            "smithy.api#documentation": "<p>The metrics to retrieve. Specify the name, groupings, and filters for each metric. The\n   following historical metrics are available. For a description of each metric, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html\">Historical metrics definitions</a> in the <i>Amazon Connect Administrator\n    Guide</i>.</p>\n         <dl>\n            <dt>ABANDONMENT_RATE</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#abandonment-rate-historical\">Abandonment rate</a>\n               </p>\n            </dd>\n            <dt>AGENT_ADHERENT_TIME</dt>\n            <dd>\n               <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherent-time-historical\">Adherent time</a>\n               </p>\n            </dd>\n            <dt>AGENT_ANSWER_RATE</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-answer-rate-historical\">Agent answer rate</a>\n               </p>\n            </dd>\n            <dt>AGENT_NON_ADHERENT_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#non-adherent-time\">Non-adherent time</a>\n               </p>\n            </dd>\n            <dt>AGENT_NON_RESPONSE</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-non-response\">Agent\n       non-response</a>\n               </p>\n            </dd>\n            <dt>AGENT_NON_RESPONSE_WITHOUT_CUSTOMER_ABANDONS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>Data for this metric is available starting from October 1, 2023 0:00:00 GMT.</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-nonresponse-no-abandon-historical\">Agent non-response without customer abandons</a>\n               </p>\n            </dd>\n            <dt>AGENT_OCCUPANCY</dt>\n            <dd>\n               <p>Unit: Percentage</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#occupancy-historical\">Occupancy</a>\n               </p>\n            </dd>\n            <dt>AGENT_SCHEDULE_ADHERENCE</dt>\n            <dd>\n               <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#adherence-historical\">Adherence</a>\n               </p>\n            </dd>\n            <dt>AGENT_SCHEDULED_TIME</dt>\n            <dd>\n               <p>This metric is available only in Amazon Web Services Regions where <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#optimization_region\">Forecasting, capacity planning, and scheduling</a> is available.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#scheduled-time-historical\">Scheduled time</a>\n               </p>\n            </dd>\n            <dt>AVG_ABANDON_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-abandon-time-historical\">Average queue abandon time</a>\n               </p>\n            </dd>\n            <dt>AVG_ACTIVE_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-active-time-historical\">Average active time</a>\n               </p>\n            </dd>\n            <dt>AVG_AFTER_CONTACT_WORK_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-acw-time-historical\">Average after contact work time</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_AGENT_CONNECTING_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>. For now, this metric only\n      supports the following as <code>INITIATION_METHOD</code>: <code>INBOUND</code> |\n       <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-avg-agent-api-connecting-time\">Average agent API connecting time</a>\n               </p>\n               <note>\n                  <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this\n       metric.</p>\n               </note>\n            </dd>\n            <dt>AVG_AGENT_PAUSE_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-pause-time-historical\">Average agent pause time</a>\n               </p>\n            </dd>\n            <dt>AVG_CASE_RELATED_CONTACTS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contacts-case-historical\">Average contacts per case</a>\n               </p>\n            </dd>\n            <dt>AVG_CASE_RESOLUTION_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-case-resolution-time-historical\">Average case resolution time</a>\n               </p>\n            </dd>\n            <dt>AVG_CONTACT_DURATION</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-contact-duration-historical\">Average contact duration</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_CONVERSATION_DURATION</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-conversation-duration-historical\">Average conversation duration</a>\n               </p>\n            </dd>\n            <dt>AVG_FLOW_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows\n      resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-flow-time-historical\">Average flow time</a>\n               </p>\n            </dd>\n            <dt>AVG_GREETING_TIME_AGENT</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-greeting-time-agent-historical\">Average agent greeting time</a>\n               </p>\n            </dd>\n            <dt>AVG_HANDLE_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, RoutingStepExpression</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-handle-time-historical\">Average handle time</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_HOLD_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-customer-hold-time-historical\">Average customer hold time</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_HOLD_TIME_ALL_CONTACTS</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#avg-customer-hold-time-all-contacts-historical\">Average customer hold time all contacts</a>\n               </p>\n            </dd>\n            <dt>AVG_HOLDS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-holds-historical\">Average holds</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_INTERACTION_AND_HOLD_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-customer-hold-time-historical\">Average agent interaction and customer hold time</a>\n               </p>\n            </dd>\n            <dt>AVG_INTERACTION_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-agent-interaction-time-historical\">Average agent interaction time</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_INTERRUPTIONS_AGENT</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-agent-historical\">Average agent interruptions</a>\n               </p>\n            </dd>\n            <dt>AVG_INTERRUPTION_TIME_AGENT</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-interruptions-time-agent-historical\">Average agent interruption time</a>\n               </p>\n            </dd>\n            <dt>AVG_NON_TALK_TIME</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##average-non-talk-time-historical\">Average non-talk time</a>\n               </p>\n            </dd>\n            <dt>AVG_QUEUE_ANSWER_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-queue-answer-time-historical\">Average queue answer time</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>AVG_RESOLUTION_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,\n      Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-resolution-time-historical\">Average resolution time</a>\n               </p>\n            </dd>\n            <dt>AVG_TALK_TIME</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-historical\">Average talk time</a>\n               </p>\n            </dd>\n            <dt>AVG_TALK_TIME_AGENT</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-agent-historical\">Average agent talk time</a>\n               </p>\n            </dd>\n            <dt>AVG_TALK_TIME_CUSTOMER</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#average-talk-time-customer-historical\">Average customer talk time</a>\n               </p>\n            </dd>\n            <dt>CASES_CREATED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html##cases-created-historical\">Cases created</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_CREATED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-created-historical\">Contacts created</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>CONTACTS_HANDLED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>,\n      <code>DISCONNECT_REASON</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#api-contacts-handled-historical\">API contacts handled</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts handled (connected to agent timestamp)</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_HOLD_ABANDONS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-handled-by-connected-to-agent-historical\">Contacts hold disconnect</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_ON_HOLD_AGENT_DISCONNECT</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-agent-disconnect-historical\">Contacts hold agent disconnect</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_ON_HOLD_CUSTOMER_DISCONNECT</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts hold customer disconnect</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_PUT_ON_HOLD</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-hold-customer-disconnect-historical\">Contacts put on hold</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_TRANSFERRED_OUT_EXTERNAL</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-external-historical\">Contacts transferred out external</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_TRANSFERRED_OUT_INTERNAL</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-internal-historical\">Contacts transferred out internal</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_QUEUED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-historical\">Contacts queued</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-queued-by-enqueue-historical\">Contacts queued (enqueue timestamp)</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_REMOVED_FROM_QUEUE_IN_X</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>\n               <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800\n      (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for\n      \"Less than\").</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-removed-historical\">Contacts removed from queue in X seconds</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_RESOLVED_IN_X</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,\n      Q in Connect</p>\n               <p>Threshold: For <code>ThresholdValue</code> enter any whole number from 1 to 604800\n      (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for\n      \"Less than\").</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-resolved-historical\">Contacts resolved in X</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_TRANSFERRED_OUT</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Feature,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-historical\">Contacts transferred out</a>\n               </p>\n               <note>\n                  <p>Feature is a valid filter but not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>CONTACTS_TRANSFERRED_OUT_BY_AGENT</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out by agent</a>\n               </p>\n            </dd>\n            <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-transferred-out-by-agent-historical\">Contacts transferred out queue</a>\n               </p>\n            </dd>\n            <dt>CURRENT_CASES</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#current-cases-historical\">Current cases</a>\n               </p>\n            </dd>\n            <dt>FLOWS_OUTCOME</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows\n      resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-historical\">Flows outcome</a>\n               </p>\n            </dd>\n            <dt>FLOWS_STARTED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-started-historical\">Flows started</a>\n               </p>\n            </dd>\n            <dt>MAX_FLOW_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows\n      resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-flow-time-historical\">Maximum flow time</a>\n               </p>\n            </dd>\n            <dt>MAX_QUEUED_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#maximum-queued-time-historical\">Maximum queued time</a>\n               </p>\n            </dd>\n            <dt>MIN_FLOW_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows\n      resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#minimum-flow-time-historical\">Minimum flow time</a>\n               </p>\n            </dd>\n            <dt>PERCENT_CASES_FIRST_CONTACT_RESOLVED</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-first-contact-historical\">Cases resolved on first contact</a>\n               </p>\n            </dd>\n            <dt>PERCENT_CONTACTS_STEP_EXPIRED</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, RoutingStepExpression</p>\n               <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical\n      Metrics UI.</p>\n            </dd>\n            <dt>PERCENT_CONTACTS_STEP_JOINED</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, RoutingStepExpression</p>\n               <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical\n      Metrics UI.</p>\n            </dd>\n            <dt>PERCENT_FLOWS_OUTCOME</dt>\n            <dd>\n               <p>Unit: Percent</p>\n               <p>Valid metric filter key: <code>FLOWS_OUTCOME_TYPE</code>\n               </p>\n               <p>Valid groupings and filters: Channel, contact/segmentAttributes/connect:Subtype, Flow type, Flows module\n      resource ID, Flows next resource ID, Flows next resource queue ID, Flows outcome type, Flows\n      resource ID, Initiation method, Resource published timestamp</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#flows-outcome-percentage-historical\">Flows outcome percentage</a>.</p>\n               <note>\n                  <p>The <code>FLOWS_OUTCOME_TYPE</code> is not a valid grouping.</p>\n               </note>\n            </dd>\n            <dt>PERCENT_NON_TALK_TIME</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Percentage</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ntt-historical\">Non-talk\n       time percent</a>\n               </p>\n            </dd>\n            <dt>PERCENT_TALK_TIME</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Percentage</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#tt-historical\">Talk time\n       percent</a>\n               </p>\n            </dd>\n            <dt>PERCENT_TALK_TIME_AGENT</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Percentage</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttagent-historical\">Agent\n       talk time percent</a>\n               </p>\n            </dd>\n            <dt>PERCENT_TALK_TIME_CUSTOMER</dt>\n            <dd>\n               <p>This metric is available only for contacts analyzed by Contact Lens conversational\n      analytics.</p>\n               <p>Unit: Percentage</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#ttcustomer-historical\">Customer talk time percent</a>\n               </p>\n            </dd>\n            <dt>REOPENED_CASE_ACTIONS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-reopened-historical\">Cases reopened</a>\n               </p>\n            </dd>\n            <dt>RESOLVED_CASE_ACTIONS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Required filter key: CASE_TEMPLATE_ARN</p>\n               <p>Valid groupings and filters: CASE_TEMPLATE_ARN, CASE_STATUS</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#cases-resolved-historical\">Cases resolved</a>\n               </p>\n            </dd>\n            <dt>SERVICE_LEVEL</dt>\n            <dd>\n               <p>You can include up to 20 SERVICE_LEVEL metrics in a request.</p>\n               <p>Unit: Percent</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Q in Connect</p>\n               <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800\n      (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for\n      \"Less than\"). </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#service-level-historical\">Service level X</a>\n               </p>\n            </dd>\n            <dt>STEP_CONTACTS_QUEUED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, RoutingStepExpression</p>\n               <p>UI name: This metric is available in Real-time Metrics UI but not on the Historical\n      Metrics UI.</p>\n            </dd>\n            <dt>SUM_AFTER_CONTACT_WORK_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#acw-historical\">After\n       contact work time</a>\n               </p>\n            </dd>\n            <dt>SUM_CONNECTING_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid metric filter key: <code>INITIATION_METHOD</code>. This metric only supports the\n      following filter keys as <code>INITIATION_METHOD</code>: <code>INBOUND</code> |\n       <code>OUTBOUND</code> | <code>CALLBACK</code> | <code>API</code>\n               </p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#htm-agent-api-connecting-time\">Agent API connecting time</a>\n               </p>\n               <note>\n                  <p>The <code>Negate</code> key in Metric Level Filters is not applicable for this\n       metric.</p>\n               </note>\n            </dd>\n            <dt>SUM_CONTACTS_ABANDONED</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Metric filter: </p>\n               <ul>\n                  <li>\n                     <p>Valid values: <code>API</code>| <code>Incoming</code> | <code>Outbound</code> |\n         <code>Transfer</code> | <code>Callback</code> | <code>Queue_Transfer</code>|\n         <code>Disconnect</code>\n                     </p>\n                  </li>\n               </ul>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, RoutingStepExpression, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-historical\">Contact abandoned</a>\n               </p>\n            </dd>\n            <dt>SUM_CONTACTS_ABANDONED_IN_X</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,\n      Q in Connect</p>\n               <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800\n      (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for\n      \"Less than\"). </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-abandoned-x-historical\">Contacts abandoned in X seconds</a>\n               </p>\n            </dd>\n            <dt>SUM_CONTACTS_ANSWERED_IN_X</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,\n      Q in Connect</p>\n               <p>Threshold: For <code>ThresholdValue</code>, enter any whole number from 1 to 604800\n      (inclusive), in seconds. For <code>Comparison</code>, you must enter <code>LT</code> (for\n      \"Less than\"). </p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contacts-answered-x-historical\">Contacts answered in X seconds</a>\n               </p>\n            </dd>\n            <dt>SUM_CONTACT_FLOW_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-flow-time-historical\">Contact flow time</a>\n               </p>\n            </dd>\n            <dt>SUM_CONTACT_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-on-contact-time-historical\">Agent on contact time</a>\n               </p>\n            </dd>\n            <dt>SUM_CONTACTS_DISCONNECTED </dt>\n            <dd>\n               <p>Valid metric filter key: <code>DISCONNECT_REASON</code>\n               </p>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,\n      contact/segmentAttributes/connect:Subtype, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-disconnected-historical\">Contact disconnected</a>\n               </p>\n            </dd>\n            <dt>SUM_ERROR_STATUS_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#error-status-time-historical\">Error status time</a>\n               </p>\n            </dd>\n            <dt>SUM_HANDLE_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#contact-handle-time-historical\">Contact handle time</a>\n               </p>\n            </dd>\n            <dt>SUM_HOLD_TIME</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#customer-hold-time-historical\">Customer hold time</a>\n               </p>\n            </dd>\n            <dt>SUM_IDLE_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-idle-time-historica\">Agent idle time</a>\n               </p>\n            </dd>\n            <dt>SUM_INTERACTION_AND_HOLD_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy, Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-hold-time-historical\">Agent interaction and hold time</a>\n               </p>\n            </dd>\n            <dt>SUM_INTERACTION_TIME</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#agent-interaction-time-historical\">Agent interaction time</a>\n               </p>\n            </dd>\n            <dt>SUM_NON_PRODUCTIVE_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#npt-historical\">Non-Productive Time</a>\n               </p>\n            </dd>\n            <dt>SUM_ONLINE_TIME_AGENT</dt>\n            <dd>\n               <p>Unit: Seconds</p>\n               <p>Valid groupings and filters: Routing Profile, Agent, Agent Hierarchy</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#online-time-historical\">Online time</a>\n               </p>\n            </dd>\n            <dt>SUM_RETRY_CALLBACK_ATTEMPTS</dt>\n            <dd>\n               <p>Unit: Count</p>\n               <p>Valid groupings and filters: Queue, Channel, Routing Profile, contact/segmentAttributes/connect:Subtype,\n      Q in Connect</p>\n               <p>UI name: <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html#callback-attempts-historical\">Callback attempts</a>\n               </p>\n            </dd>\n         </dl>",
             "smithy.api#required": {}
           }
         },
@@ -19756,6 +19883,26 @@
         "smithy.api#output": {}
       }
     },
+    "com.amazonaws.connect#ListCondition": {
+      "type": "structure",
+      "members": {
+        "TargetListType": {
+          "target": "com.amazonaws.connect#TargetListType",
+          "traits": {
+            "smithy.api#documentation": "<p>The type of target list that will be used to filter the users.</p>"
+          }
+        },
+        "Conditions": {
+          "target": "com.amazonaws.connect#Conditions",
+          "traits": {
+            "smithy.api#documentation": "<p>A list of Condition objects which would be applied together with an AND condition.</p>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a List condition to search users with\n   attributes included in Lists like Proficiencies.</p>"
+      }
+    },
     "com.amazonaws.connect#ListContactEvaluations": {
       "type": "operation",
       "input": {
@@ -24374,6 +24521,88 @@
         }
       }
     },
+    "com.amazonaws.connect#NullableProficiencyLimitValue": {
+      "type": "integer"
+    },
+    "com.amazonaws.connect#NumberComparisonType": {
+      "type": "enum",
+      "members": {
+        "GREATER_OR_EQUAL": {
+          "target": "smithy.api#Unit",
+          "traits": {
+            "smithy.api#enumValue": "GREATER_OR_EQUAL"
+          }
+        },
+        "GREATER": {
+          "target": "smithy.api#Unit",
+          "traits": {
+            "smithy.api#enumValue": "GREATER"
+          }
+        },
+        "LESSER_OR_EQUAL": {
+          "target": "smithy.api#Unit",
+          "traits": {
+            "smithy.api#enumValue": "LESSER_OR_EQUAL"
+          }
+        },
+        "LESSER": {
+          "target": "smithy.api#Unit",
+          "traits": {
+            "smithy.api#enumValue": "LESSER"
+          }
+        },
+        "EQUAL": {
+          "target": "smithy.api#Unit",
+          "traits": {
+            "smithy.api#enumValue": "EQUAL"
+          }
+        },
+        "NOT_EQUAL": {
+          "target": "smithy.api#Unit",
+          "traits": {
+            "smithy.api#enumValue": "NOT_EQUAL"
+          }
+        },
+        "RANGE": {
+          "target": "smithy.api#Unit",
+          "traits": {
+            "smithy.api#enumValue": "RANGE"
+          }
+        }
+      }
+    },
+    "com.amazonaws.connect#NumberCondition": {
+      "type": "structure",
+      "members": {
+        "FieldName": {
+          "target": "com.amazonaws.connect#String",
+          "traits": {
+            "smithy.api#documentation": "<p>The name of the field in the number condition.</p>"
+          }
+        },
+        "MinValue": {
+          "target": "com.amazonaws.connect#NullableProficiencyLimitValue",
+          "traits": {
+            "smithy.api#documentation": "<p>The minValue to be used while evaluating the number condition.</p>"
+          }
+        },
+        "MaxValue": {
+          "target": "com.amazonaws.connect#NullableProficiencyLimitValue",
+          "traits": {
+            "smithy.api#documentation": "<p>The maxValue to be used while evaluating the number condition.</p>"
+          }
+        },
+        "ComparisonType": {
+          "target": "com.amazonaws.connect#NumberComparisonType",
+          "traits": {
+            "smithy.api#documentation": "<p>The type of comparison to be made when evaluating the number condition.</p>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a numeric condition.</p>\n         <note>\n            <p>The currently supported value for <code>FieldName</code> is <code>limit</code>.</p>\n         </note>"
+      }
+    },
     "com.amazonaws.connect#NumberReference": {
       "type": "structure",
       "members": {
@@ -29951,6 +30180,111 @@
         "smithy.api#pattern": "^s3://\\S+/.+|https://\\\\S+\\\\.s3\\\\.\\\\S+\\\\.amazonaws\\\\.com/\\\\S+$"
       }
     },
+    "com.amazonaws.connect#SearchAgentStatuses": {
+      "type": "operation",
+      "input": {
+        "target": "com.amazonaws.connect#SearchAgentStatusesRequest"
+      },
+      "output": {
+        "target": "com.amazonaws.connect#SearchAgentStatusesResponse"
+      },
+      "errors": [
+        {
+          "target": "com.amazonaws.connect#InternalServiceException"
+        },
+        {
+          "target": "com.amazonaws.connect#InvalidParameterException"
+        },
+        {
+          "target": "com.amazonaws.connect#InvalidRequestException"
+        },
+        {
+          "target": "com.amazonaws.connect#ResourceNotFoundException"
+        },
+        {
+          "target": "com.amazonaws.connect#ThrottlingException"
+        }
+      ],
+      "traits": {
+        "smithy.api#documentation": "<p>Searches AgentStatuses in an Amazon Connect instance, with optional filtering.</p>",
+        "smithy.api#http": {
+          "method": "POST",
+          "uri": "/search-agent-statuses",
+          "code": 200
+        },
+        "smithy.api#paginated": {
+          "inputToken": "NextToken",
+          "outputToken": "NextToken",
+          "items": "AgentStatuses",
+          "pageSize": "MaxResults"
+        }
+      }
+    },
+    "com.amazonaws.connect#SearchAgentStatusesRequest": {
+      "type": "structure",
+      "members": {
+        "InstanceId": {
+          "target": "com.amazonaws.connect#InstanceId",
+          "traits": {
+            "smithy.api#documentation": "<p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of\n   the instance.</p>",
+            "smithy.api#required": {}
+          }
+        },
+        "NextToken": {
+          "target": "com.amazonaws.connect#NextToken2500",
+          "traits": {
+            "smithy.api#documentation": "<p>The token for the next set of results. Use the value returned in the previous response in\n   the next request to retrieve the next set of results.</p>"
+          }
+        },
+        "MaxResults": {
+          "target": "com.amazonaws.connect#MaxResult100",
+          "traits": {
+            "smithy.api#documentation": "<p>The maximum number of results to return per page.</p>"
+          }
+        },
+        "SearchFilter": {
+          "target": "com.amazonaws.connect#AgentStatusSearchFilter",
+          "traits": {
+            "smithy.api#documentation": "<p>Filters to be applied to search results.</p>"
+          }
+        },
+        "SearchCriteria": {
+          "target": "com.amazonaws.connect#AgentStatusSearchCriteria",
+          "traits": {
+            "smithy.api#documentation": "<p>The search criteria to be used to return agent statuses.</p>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#input": {}
+      }
+    },
+    "com.amazonaws.connect#SearchAgentStatusesResponse": {
+      "type": "structure",
+      "members": {
+        "AgentStatuses": {
+          "target": "com.amazonaws.connect#AgentStatusList",
+          "traits": {
+            "smithy.api#documentation": "<p>The search criteria to be used to return agent statuses.</p>"
+          }
+        },
+        "NextToken": {
+          "target": "com.amazonaws.connect#NextToken2500",
+          "traits": {
+            "smithy.api#documentation": "<p>If there are additional results, this is the token for the next set of results.</p>"
+          }
+        },
+        "ApproximateTotalCount": {
+          "target": "com.amazonaws.connect#ApproximateTotalCount",
+          "traits": {
+            "smithy.api#documentation": "<p>The total number of agent statuses which matched your search query.</p>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#output": {}
+      }
+    },
     "com.amazonaws.connect#SearchAvailablePhoneNumbers": {
       "type": "operation",
       "input": {
@@ -31083,7 +31417,7 @@
         "ResourceTypes": {
           "target": "com.amazonaws.connect#ResourceTypeList",
           "traits": {
-            "smithy.api#documentation": "<p>The list of resource types to be used to search tags from. If not provided or if any empty\n   list is provided, this API will search from all supported resource types.</p>"
+            "smithy.api#documentation": "<p>The list of resource types to be used to search tags from. If not provided or if any empty\n   list is provided, this API will search from all supported resource types.</p>\n         <p class=\"title\">\n            <b>Supported resource types</b>\n         </p>\n         <ul>\n            <li>\n               <p>AGENT</p>\n            </li>\n            <li>\n               <p>ROUTING_PROFILE</p>\n            </li>\n            <li>\n               <p>STANDARD_QUEUE</p>\n            </li>\n            <li>\n               <p>SECURITY_PROFILE</p>\n            </li>\n            <li>\n               <p>OPERATING_HOURS</p>\n            </li>\n            <li>\n               <p>PROMPT</p>\n            </li>\n            <li>\n               <p>CONTACT_FLOW</p>\n            </li>\n            <li>\n               <p>FLOW_MODULE</p>\n            </li>\n         </ul>"
           }
         },
         "NextToken": {
@@ -31361,6 +31695,111 @@
         }
       }
     },
+    "com.amazonaws.connect#SearchUserHierarchyGroups": {
+      "type": "operation",
+      "input": {
+        "target": "com.amazonaws.connect#SearchUserHierarchyGroupsRequest"
+      },
+      "output": {
+        "target": "com.amazonaws.connect#SearchUserHierarchyGroupsResponse"
+      },
+      "errors": [
+        {
+          "target": "com.amazonaws.connect#InternalServiceException"
+        },
+        {
+          "target": "com.amazonaws.connect#InvalidParameterException"
+        },
+        {
+          "target": "com.amazonaws.connect#InvalidRequestException"
+        },
+        {
+          "target": "com.amazonaws.connect#ResourceNotFoundException"
+        },
+        {
+          "target": "com.amazonaws.connect#ThrottlingException"
+        }
+      ],
+      "traits": {
+        "smithy.api#documentation": "<p>Searches UserHierarchyGroups in an Amazon Connect instance, with optional\n   filtering.</p>\n         <important>\n            <p>The UserHierarchyGroup with <code>\"LevelId\": \"0\"</code> is the foundation for building\n    levels on top of an instance. It is not user-definable, nor is it visible in the UI.</p>\n         </important>",
+        "smithy.api#http": {
+          "method": "POST",
+          "uri": "/search-user-hierarchy-groups",
+          "code": 200
+        },
+        "smithy.api#paginated": {
+          "inputToken": "NextToken",
+          "outputToken": "NextToken",
+          "items": "UserHierarchyGroups",
+          "pageSize": "MaxResults"
+        }
+      }
+    },
+    "com.amazonaws.connect#SearchUserHierarchyGroupsRequest": {
+      "type": "structure",
+      "members": {
+        "InstanceId": {
+          "target": "com.amazonaws.connect#InstanceId",
+          "traits": {
+            "smithy.api#documentation": "<p>The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of\n   the instance.</p>",
+            "smithy.api#required": {}
+          }
+        },
+        "NextToken": {
+          "target": "com.amazonaws.connect#NextToken2500",
+          "traits": {
+            "smithy.api#documentation": "<p>The token for the next set of results. Use the value returned in the previous response in\n   the next request to retrieve the next set of results.</p>"
+          }
+        },
+        "MaxResults": {
+          "target": "com.amazonaws.connect#MaxResult100",
+          "traits": {
+            "smithy.api#documentation": "<p>The maximum number of results to return per page.</p>"
+          }
+        },
+        "SearchFilter": {
+          "target": "com.amazonaws.connect#UserHierarchyGroupSearchFilter",
+          "traits": {
+            "smithy.api#documentation": "<p>Filters to be applied to search results.</p>"
+          }
+        },
+        "SearchCriteria": {
+          "target": "com.amazonaws.connect#UserHierarchyGroupSearchCriteria",
+          "traits": {
+            "smithy.api#documentation": "<p>The search criteria to be used to return UserHierarchyGroups.</p>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#input": {}
+      }
+    },
+    "com.amazonaws.connect#SearchUserHierarchyGroupsResponse": {
+      "type": "structure",
+      "members": {
+        "UserHierarchyGroups": {
+          "target": "com.amazonaws.connect#UserHierarchyGroupList",
+          "traits": {
+            "smithy.api#documentation": "<p>Information about the userHierarchyGroups.</p>"
+          }
+        },
+        "NextToken": {
+          "target": "com.amazonaws.connect#NextToken2500",
+          "traits": {
+            "smithy.api#documentation": "<p>If there are additional results, this is the token for the next set of results.</p>"
+          }
+        },
+        "ApproximateTotalCount": {
+          "target": "com.amazonaws.connect#ApproximateTotalCount",
+          "traits": {
+            "smithy.api#documentation": "<p>The total number of userHierarchyGroups which matched your search query.</p>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#output": {}
+      }
+    },
     "com.amazonaws.connect#SearchUsers": {
       "type": "operation",
       "input": {
@@ -33701,7 +34140,7 @@
         }
       },
       "traits": {
-        "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a string condition.</p>\n         <note>\n            <p>The currently supported values for <code>FieldName</code> are <code>name</code> and\n     <code>description</code>.</p>\n         </note>"
+        "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a string condition.</p>"
       }
     },
     "com.amazonaws.connect#StringReference": {
@@ -34058,7 +34497,7 @@
           "min": 1,
           "max": 128
         },
-        "smithy.api#pattern": "^(?!aws:)[a-zA-Z+-=._:/]+$"
+        "smithy.api#pattern": "^(?!aws:)[\\p{L}\\p{Z}\\p{N}_.:/=+\\-@]*$"
       }
     },
     "com.amazonaws.connect#TagKeyList": {
@@ -34257,6 +34696,17 @@
         "target": "com.amazonaws.connect#TagSet"
       }
     },
+    "com.amazonaws.connect#TargetListType": {
+      "type": "enum",
+      "members": {
+        "PROFICIENCIES": {
+          "target": "smithy.api#Unit",
+          "traits": {
+            "smithy.api#enumValue": "PROFICIENCIES"
+          }
+        }
+      }
+    },
     "com.amazonaws.connect#TaskActionDefinition": {
       "type": "structure",
       "members": {
@@ -39442,6 +39892,58 @@
         "target": "com.amazonaws.connect#UserData"
       }
     },
+    "com.amazonaws.connect#UserHierarchyGroupList": {
+      "type": "list",
+      "member": {
+        "target": "com.amazonaws.connect#HierarchyGroup"
+      }
+    },
+    "com.amazonaws.connect#UserHierarchyGroupSearchConditionList": {
+      "type": "list",
+      "member": {
+        "target": "com.amazonaws.connect#UserHierarchyGroupSearchCriteria"
+      }
+    },
+    "com.amazonaws.connect#UserHierarchyGroupSearchCriteria": {
+      "type": "structure",
+      "members": {
+        "OrConditions": {
+          "target": "com.amazonaws.connect#UserHierarchyGroupSearchConditionList",
+          "traits": {
+            "smithy.api#documentation": "<p>A list of conditions which would be applied together with an OR condition.</p>"
+          }
+        },
+        "AndConditions": {
+          "target": "com.amazonaws.connect#UserHierarchyGroupSearchConditionList",
+          "traits": {
+            "smithy.api#documentation": "<p>A list of conditions which would be applied together with an AND condition.</p>"
+          }
+        },
+        "StringCondition": {
+          "target": "com.amazonaws.connect#StringCondition",
+          "traits": {
+            "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a string condition.</p>\n         <note>\n            <p>The currently supported values for <code>FieldName</code> are <code>name</code>,\u2028\u2028\n     <code>parentId</code>, <code>levelId</code>, and <code>resourceID</code>.</p>\n         </note>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#documentation": "<p>The search criteria to be used to return userHierarchyGroup.</p>"
+      }
+    },
+    "com.amazonaws.connect#UserHierarchyGroupSearchFilter": {
+      "type": "structure",
+      "members": {
+        "AttributeFilter": {
+          "target": "com.amazonaws.connect#ControlPlaneAttributeFilter",
+          "traits": {
+            "smithy.api#documentation": "<p>An object that can be used to specify Tag conditions inside the SearchFilter. This accepts\n   an OR or AND (List of List) input where:</p>\n         <ul>\n            <li>\n               <p>The top level list specifies conditions that need to be applied with <code>OR</code>\n     operator.</p>\n            </li>\n            <li>\n               <p>The inner list specifies conditions that need to be applied with <code>AND</code>\n     operator.</p>\n            </li>\n         </ul>"
+          }
+        }
+      },
+      "traits": {
+        "smithy.api#documentation": "<p>Filters to be applied to search results.</p>"
+      }
+    },
     "com.amazonaws.connect#UserId": {
       "type": "string"
     },
@@ -39690,6 +40192,12 @@
             "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a string condition.</p>\n         <p>The currently supported values for <code>FieldName</code> are <code>Username</code>,\n    <code>FirstName</code>, <code>LastName</code>, <code>RoutingProfileId</code>,\n    <code>SecurityProfileId</code>, <code>ResourceId</code>.</p>"
           }
         },
+        "ListCondition": {
+          "target": "com.amazonaws.connect#ListCondition",
+          "traits": {
+            "smithy.api#documentation": "<p>A leaf node condition which can be used to specify a List condition to search users with\n   attributes included in Lists like Proficiencies.</p>"
+          }
+        },
         "HierarchyGroupCondition": {
           "target": "com.amazonaws.connect#HierarchyGroupCondition",
           "traits": {