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Unable to login to Instagram #14289

Closed
ryanbr opened this issue Feb 22, 2021 · 6 comments · Fixed by brave/brave-core#8242
Closed

Unable to login to Instagram #14289

ryanbr opened this issue Feb 22, 2021 · 6 comments · Fixed by brave/brave-core#8242

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@ryanbr
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ryanbr commented Feb 22, 2021

Description

Unable to login to instagram.com

Steps to Reproduce

  1. Open https://www.instagram.com
  2. Click on Log in with Facebook
  3. Enter your Facebook user details.
  4. When it attempts to load, it will show a blank, white page.

Actual result:

instag

Expected result:

Allow user to login too Instagram without changing shield Settings

Reproduces how often:

Easily

Brave version (brave://version info)

Version 1.20.108 Chromium: 88.0.4324.182 (Official Build) (64-bit)

Version/Channel Information:

  • Can you reproduce this issue with the current release? Yes
  • Can you reproduce this issue with the beta channel? Yes
  • Can you reproduce this issue with the nightly channel? Yes

Other Additional Information:

  • Does the issue resolve itself when disabling Brave Shields? Yes (Allow Cookies)

Miscellaneous Information:

Enabling Ephemeral Storage didn't fix the issue here.

@ryanbr
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ryanbr commented Feb 22, 2021

Further testing in exceptions on cookie_settings_base.cc Allowing cookies between instagram.com and facebook.com. No blocked facebook cookies in shields after this change

White screen still shows on: https://www.instagram.com/accounts/signup/ But if you refresh the blank signup page the user is presented with "Continue with Facebook username", and then the user can continue using instagram.

Once a facebook login/cookie is set, the blank screen will no longer show.

insta1
insta2

@pes10k
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Contributor

pes10k commented Feb 24, 2021

@ryanbr short term can we add an instagram <-> facebook cookie exceptions to solve this, and then create a follow up issue to dig into further?

@lxwulf
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lxwulf commented Feb 24, 2021

I have the same problem, have the login screen, but it reloads after press the enter key, can't type in the 2FA!

@lxwulf
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lxwulf commented Mar 1, 2021

I can log in again on the newest nightly version so for me, it is solved.

Greets

LxWulf

ryanbr added a commit to brave/brave-core that referenced this issue Mar 13, 2021
ryanbr added a commit to brave/brave-core that referenced this issue Mar 13, 2021
ryanbr added a commit to brave/brave-core that referenced this issue Mar 14, 2021
@ryanbr
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ryanbr commented Mar 14, 2021

Further investigation of the "Blank page" after login issue. Not actually a Brave issue. Was able to reproduce in both Firefox and Chrome (Clearing cookies, uBO disabled/enabled made difference) Seems to an issue on their side. @pes10k

firefox-chrome

@stephendonner
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stephendonner commented Mar 23, 2021

Verified PASSED using nightly build on instagram.com

Brave 1.24.14 Chromium: 89.0.4389.90 (Official Build) nightly (x86_64)
Revision 62eb262cdaae9ef819aadd778193781455ec7a49-refs/branch-heads/4389@{#1534}
OS macOS Version 11.2.3 (Build 20D91)

Used the following steps:

  1. loaded instagram.com
  2. clicked on Log in with Facebook
  3. logged in using Facebook credentials
  4. was redirected back to instagram.com, where I now had a logged-in session
  5. verified that cookies for instagram.com and facebook.com were set
Example Example Example Example
Screen Shot 2021-03-23 at 1 52 55 PM Screen Shot 2021-03-23 at 1 53 35 PM Screen Shot 2021-03-23 at 1 53 49 PM Screen Shot 2021-03-23 at 1 54 13 PM

Verification passed on


Brave | 1.24.69 Chromium: 90.0.4430.72 (Official Build) dev (64-bit)
-- | --
Revision | b6172ef8d07ef486489a4b11b66b2eaeed50d132-refs/branch-heads/4430@{#1233}
OS | Windows 10 OS Version 2004 (Build 19041.928)

Verified the STR from the description and ensured able to log in Instagram
image
image


Verification passed on

Brave 1.24.70 Chromium: 90.0.4430.72 (Official Build) beta (64-bit)
Revision b6172ef8d07ef486489a4b11b66b2eaeed50d132-refs/branch-heads/4430@{#1233}
OS Ubuntu 18.04 LTS

Verified the STR from the description and ensured able to log in Instagram

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