diff --git a/_docs/_user_guide/data_and_analytics/tracking/uninstall_tracking.md b/_docs/_user_guide/data_and_analytics/tracking/uninstall_tracking.md index f1aa2ac1541..43b3b073069 100644 --- a/_docs/_user_guide/data_and_analytics/tracking/uninstall_tracking.md +++ b/_docs/_user_guide/data_and_analytics/tracking/uninstall_tracking.md @@ -66,6 +66,12 @@ Uninstall statistics for campaigns are located on the Campaign Details page. For ![Uninstall Campaign Level][6] +## Troublshooting + +### Why am I seeing a spike in uninstalls all of a sudden? + +If you see a spike in app uninstalls, it may be due to Firebase Cloud Messaging (FCM) and Apple Push Notification Service (APNS) revoking old tokens at a different frequency. + [1]: {% image_buster /assets/img_archive/Uninstall_Tracking2.png %} "Uninstall Tracking Checkbox" [2]: {% image_buster /assets/img_archive/Uninstall_Tracking_App2.png %} "Uninstall Graph Selection" [3]: {% image_buster /assets/img_archive/Uninstall_232.png %} "Uninstall Graph"