From 4bdcb4b7d611c9b39de27e712d770e03cd704ac3 Mon Sep 17 00:00:00 2001 From: Kellie Hawks Date: Tue, 4 Oct 2022 16:28:33 -0400 Subject: [PATCH] BD-1636: App Uninstall Troubleshooting --- .../data_and_analytics/tracking/uninstall_tracking.md | 6 ++++++ 1 file changed, 6 insertions(+) diff --git a/_docs/_user_guide/data_and_analytics/tracking/uninstall_tracking.md b/_docs/_user_guide/data_and_analytics/tracking/uninstall_tracking.md index f1aa2ac1541..43b3b073069 100644 --- a/_docs/_user_guide/data_and_analytics/tracking/uninstall_tracking.md +++ b/_docs/_user_guide/data_and_analytics/tracking/uninstall_tracking.md @@ -66,6 +66,12 @@ Uninstall statistics for campaigns are located on the Campaign Details page. For ![Uninstall Campaign Level][6] +## Troublshooting + +### Why am I seeing a spike in uninstalls all of a sudden? + +If you see a spike in app uninstalls, it may be due to Firebase Cloud Messaging (FCM) and Apple Push Notification Service (APNS) revoking old tokens at a different frequency. + [1]: {% image_buster /assets/img_archive/Uninstall_Tracking2.png %} "Uninstall Tracking Checkbox" [2]: {% image_buster /assets/img_archive/Uninstall_Tracking_App2.png %} "Uninstall Graph Selection" [3]: {% image_buster /assets/img_archive/Uninstall_232.png %} "Uninstall Graph"