From 7b8c969b1192029f55b0213acf414de8ee37ea46 Mon Sep 17 00:00:00 2001 From: Tiffany Lin <71670643+tiffanyjlin@users.noreply.github.com> Date: Tue, 6 Aug 2024 12:16:51 -0400 Subject: [PATCH 1/2] Update attribute_triggers.md We got a question about the alert added from: https://jira.braze.com/browse/BD-3150 The trigger applies in all the following scenarios: unsubscribed -> subscribed unsubscribed -> opted-in subscribed -> unsubcribed subscribed -> opted-in opted-in -> subscribed opted-in -> unsubscribed Updated the language to call out when the trigger does not work - feel free to modify/update. TY! --- .../delivery_types/triggered_delivery/attribute_triggers.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/_docs/_user_guide/engagement_tools/campaigns/building_campaigns/delivery_types/triggered_delivery/attribute_triggers.md b/_docs/_user_guide/engagement_tools/campaigns/building_campaigns/delivery_types/triggered_delivery/attribute_triggers.md index 66eae73b5e3..99246e4bfb1 100644 --- a/_docs/_user_guide/engagement_tools/campaigns/building_campaigns/delivery_types/triggered_delivery/attribute_triggers.md +++ b/_docs/_user_guide/engagement_tools/campaigns/building_campaigns/delivery_types/triggered_delivery/attribute_triggers.md @@ -31,7 +31,7 @@ Use the `Update Subscription Status` trigger to target users when their subscrip For example, you can target users when their email or push subscription status changes to opted in, and thank them for opting in. You can also send a webhook to your systems whenever a user unsubscribes from email so that your internal systems are up to date with the latest subscription status information. {% alert important %} -This trigger only works if a user is updating their global subscription state from `unsubscribed` or `opted-in` to `subscribed`. +This trigger does not apply when a new user is created with the default email global state of `subscribed` and there is a subsequent request to update the state to `subscribed`, since the subscription status has not changed. {% endalert %} ### Update subscription group status From a14c5dadc7ed60870d11bbccce87e3c255a8ebf7 Mon Sep 17 00:00:00 2001 From: Lydia Xie <87040416+lydia-xie@users.noreply.github.com> Date: Tue, 6 Aug 2024 09:18:10 -0700 Subject: [PATCH 2/2] Apply suggestions from code review --- .../delivery_types/triggered_delivery/attribute_triggers.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/_docs/_user_guide/engagement_tools/campaigns/building_campaigns/delivery_types/triggered_delivery/attribute_triggers.md b/_docs/_user_guide/engagement_tools/campaigns/building_campaigns/delivery_types/triggered_delivery/attribute_triggers.md index 99246e4bfb1..707972051be 100644 --- a/_docs/_user_guide/engagement_tools/campaigns/building_campaigns/delivery_types/triggered_delivery/attribute_triggers.md +++ b/_docs/_user_guide/engagement_tools/campaigns/building_campaigns/delivery_types/triggered_delivery/attribute_triggers.md @@ -31,7 +31,7 @@ Use the `Update Subscription Status` trigger to target users when their subscrip For example, you can target users when their email or push subscription status changes to opted in, and thank them for opting in. You can also send a webhook to your systems whenever a user unsubscribes from email so that your internal systems are up to date with the latest subscription status information. {% alert important %} -This trigger does not apply when a new user is created with the default email global state of `subscribed` and there is a subsequent request to update the state to `subscribed`, since the subscription status has not changed. +This trigger doesn't apply when a new user is created with the default email global state of `subscribed` and there is a subsequent request to update the state to `subscribed` since the subscription status has not changed. {% endalert %} ### Update subscription group status