Update Cloud version support policy #20877
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| For each release type, the end date of this period is called End of Support (EOS). | ||
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| A cluster running an unsupported CockroachDB version is not eligible for Cockroach Labs’ [availability SLA](https://www.cockroachlabs.com/cloud-terms-and-conditions/cockroachcloud-technical-service-level-agreement/). | ||
| CockroachDB {{ site.data.products.basic }} and {{ site.data.products.standard }} clusters only support **Regular releases**. This ensures that these clusters are using versions of CockroachDB that receive a full year of support with routine patch updates. All CockroachDB {{ site.data.products.basic }} and {{ site.data.products.standard }} clusters are automatically upgraded to the next major Regular release upon its GA release. |
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There is a nuance here. All Basic clusters are automatically upgraded. If you have Standard cluster and have enabled manual upgrade, the cluster will not be automatically upgraded. The customer will have to take the action themselves. In this case, if the customer is running an EOS version (For standard, Regular release is EOS 12 months after the date of production release), they will be automatically upgraded to the next regular release.
If the customer has no manual upgrade set on Standard, they will be automatically upgraded
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The note underneath this paragraph spells out the nuance of setting Standard to handle manual upgrades/automatic upgrades happening after the EOS:
CockroachDB {{ site.data.products.standard }} clusters have the option to [disable automatic major-version upgrades]({% link cockroachcloud/cluster-management.md %}#manage-cluster-upgrades). In this case, you are responsible for upgrading the cluster before the current version hits the end-of-support (EOS) date in order to maintain uninterrupted support and SLA guarantees. Clusters that have not upgraded after the EOS date for that version are upgraded automatically.
I think it's more clear to give the default behavior, that Basic/Standard are upgraded automatically upon GA release, and allow the following paragraph to go into details about the scenario of setting Standard to upgrade manually.
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Disallowing Innovation releases on Basic/Standard and reframing support on Advanced as allowing access to bleeding-edge features.
https://cockroachlabs.atlassian.net/browse/DOC-15235