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Original file line number | Diff line number | Diff line change |
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[[add-case-connectors]] | ||
== Add connectors | ||
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preview::[] | ||
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You can add connectors to cases to push information to these external incident | ||
management systems: | ||
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* IBM Resilient | ||
* Jira | ||
* ServiceNow ITSM | ||
* ServiceNow SecOps | ||
* {swimlane} | ||
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NOTE: To create connectors and send cases to external systems, you must have the | ||
appropriate {kib} feature privileges. Refer to <<setup-cases>>. | ||
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[discrete] | ||
[[create-case-connectors]] | ||
== Create connectors | ||
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You can create connectors in *Management > {stack-manage-app} > {rules-ui}*, as | ||
described in <<action-types>>. Alternatively, you can create them in | ||
*Management > {stack-manage-app} > Cases*: | ||
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. Click *Edit external connection*. | ||
+ | ||
[role="screenshot"] | ||
image::images/cases-connectors.png[] | ||
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. From the *Incident management system* list, select *Add new connector*. | ||
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. Select an external incident management system. | ||
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. Enter your required settings. Refer to <<resilient-action-type>>, | ||
<<jira-action-type>>, <<servicenow-action-type>>, <<servicenow-sir-action-type>>, | ||
or <<swimlane-action-type>> for connector configuration details. | ||
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. Click *Save*. | ||
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[discrete] | ||
[[edit-case-connector-settings]] | ||
== Edit connector settings | ||
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You can create additional connectors, update existing connectors, change | ||
the default connector, and change case closure options. | ||
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. Go to *Management > {stack-manage-app} > Cases*, click *Edit external connection*. | ||
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. To change whether cases are automatically closed after they are sent to an | ||
external system, update the case closure options. | ||
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. To change the default connector for new cases, select the connector from the | ||
*Incident management system* list. | ||
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. To update a connector, click *Update <connector name>* and edit the connector fields as required. |
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Original file line number | Diff line number | Diff line change |
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include::cases.asciidoc[] | ||
include::setup-cases.asciidoc[leveloffset=+1] | ||
include::manage-cases.asciidoc[leveloffset=+1] | ||
//=== Configure external connectors | ||
include::add-connectors.asciidoc[leveloffset=+1] |
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docs/management/connectors/images/servicenow-sir-connector.png
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