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"Your chat backup is out of sync" notification always present #3039

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wavexx opened this issue Jun 16, 2024 · 1 comment
Open

"Your chat backup is out of sync" notification always present #3039

wavexx opened this issue Jun 16, 2024 · 1 comment
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A-E2EE O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@wavexx
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wavexx commented Jun 16, 2024

Steps to reproduce

Using element 0.4.14 on android 13.
Cleared storage/cache, then:

  • logged in (matrix org)
  • verified using the recovery key: "your device is verified"
  • immediately afterwards I get the popup "enter your recovery key" (your chat backup is out of sync)
  • I tap on it, enter the same recovery key again, hit confirm
  • Confirm button spins, then stays disabled, nothing happens
  • Try to go back: "enter your recovery key" popup still present (and visible at each restart of the app)

The recovery key is clearly valid, since verification after login works without issues. However, the "chat backup is out of sync" never goes away.

After closing/restarting the app, If I go manually go through the chat backup -> enter recovery key, the behavior is slightly different but results in the same:

  • start element x
  • see "enter recovery key" popup
  • go through settings -> chat backup -> enter recovery key
  • enter recovery key, hit continue
  • continue spins, dismisses the page and goes back to "chat backup" settings
  • red dot still present, indicating the backup is out of sync

Outcome

What did you expect?

After entering the recovery key, "your char backup is out of sync" notification goes away.

What happened instead?

Confirm recovery key button spins, nothing happens, backup stays out of sync at every start despite key being valid.

Your phone model

Motorola Edge 30

Operating system version

Android 13

Application version and app store

Element X 0.4.14 (google play store)

Homeserver

matrix.org

Will you send logs?

Yes

Are you willing to provide a PR?

No

@wavexx wavexx added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Jun 16, 2024
@bmarty bmarty added A-E2EE S-Minor Impairs non-critical functionality or suitable workarounds exist O-Occasional Affects or can be seen by some users regularly or most users rarely labels Jun 19, 2024
@wavexx
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wavexx commented Oct 24, 2024

Noticed the "occasional" label after a while: note that this has 100% reproducibility for me, on all versions of element-x including current 0.7.0 (more reports on the same on the closed #2098 which is still getting reports). I've submitted multiple bug reports with logs directly from element-x on each version.

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Labels
A-E2EE O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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