Customer rating email after close ticket

[elfeffe]

Does it send an email after ticket closing to rate the service?
I use that in Zendesk, the weekly reports that tells us the satisfaction of the customers for example.
Is that implemented?

[freescout-helpdesk]

It will be implemented as "Satisfaction ratings" and "Reports", similar to

• https://docs.helpscout.net/article/386-satisfaction-ratings
• https://docs.helpscout.net/article/383-happiness

[freescout-helpdesk]

Satisfaction ratings will be mailbox-specific. Ratings links will be sent to customers automatically with each reply above or below signature:

@elfeffe Will this work for you or you want ratings to be sent only once when ticket is closed?

[elfeffe]

This is great
Any idea about when you plan to integrate that?
I mean, I know this is an open source project and I can't hurry you, I'm just asking

[freescout-helpdesk]

Ratings in about a week, reports later.

[freescout-helpdesk]

https://freescout.net/module/satisfaction-ratings/

You will need to update FreeScout to 1.0.4 to use Satisfaction Ratings.

[abolinhas]

@elfeffe Will this work for you or you want ratings to be sent only once when ticket is closed?

Hi
It's possible just send the Ratings after the ticket is closed and not in every reply?

[freescout-helpdesk]

@elfeffe Will this work for you or you want ratings to be sent only once when ticket is closed?

Hi It's possible just send the Ratings after the ticket is closed and not in every reply?

Following.

Actually it is not possible.

Any chance to see this implemented?

Thanks in advance!

https://freescout.net/request-feature/