diff --git a/www/howto/configure-a-bank-account.spt b/www/howto/configure-a-bank-account.spt
deleted file mode 100644
index 238b637..0000000
--- a/www/howto/configure-a-bank-account.spt
+++ /dev/null
@@ -1,28 +0,0 @@
-nav_title = "Configure a Bank Account"
-[---]
-[---] text/html
-
-One of our regular support requests is to manually configure a bank account.
-This situation arises because we require identity verification in order to add
-a bank account, even though we don't need to. Identity verification fails for
-people who are outside the U.S. (it's possible to have a U.S. bank account
-without a U.S. identity), and for others who are in the U.S. but are younger or
-whatever.
-
-Seems kinda bad that we're so ready to disregard identity verification. I think
-Balanced has some dollar limits without identity. See
-[987](https://github.com/gratipay/gratipay.com/issues/987) for not requiring
-identity in order to add a bank account. See
-[2449](https://github.com/gratipay/gratipay.com/issues/2449) for more robust
-identity verification.
-
-1. Collect name, bank account number, routing number, Gratipay username, and
-   API eight on support@gratipay.com.
-1. Navigate to the user's record in the Balanced dashboard.
-1. Manually add a new bank account for the user.
-1. Update the db: `update participants set last_ach_result='' where username='$username';`
-
-## Required Access [[?]](http://inside.gratipay.com/appendices/access)
-
-- *Balanced Dashboard*
-- *database*
diff --git a/www/howto/configure-paypal.spt b/www/howto/configure-paypal.spt
deleted file mode 100644
index 6ad74b4..0000000
--- a/www/howto/configure-paypal.spt
+++ /dev/null
@@ -1,16 +0,0 @@
-nav_title = "Configure PayPal"
-[---]
-[---] text/html
-
-We're flying under PayPal's radar right now. It's unlikely that we'll be able
-to use them at scale (because we're a marketplace and they won't want to
-        underwrite us; see
-        [#63](https://github.com/gratipay/gratipay.com/issues/63#issuecomment-14676114)),
-            so we're doing this quasi-manually and not first-class.
-
-1. Collect username, PayPal email, and API eight on support@gratipay.com.
-1. [Run](/howto/run-a-script) `invoke set_paypal_email`.
-
-## Required Access [[?]](http://inside.gratipay.com/appendices/access)
-
-- *Heroku `gratipay` app (to run scripts)*
diff --git a/www/howto/support-users.spt b/www/howto/support-users.spt
index f240c89..fafa9a3 100644
--- a/www/howto/support-users.spt
+++ b/www/howto/support-users.spt
@@ -21,9 +21,3 @@ We use [Freshdesk](http://gratipay.freshdesk.com/) for managing support queries.
 1. Use `about/me/*` URLs wherever you can. Providing users with a link to [their settings page](https://gratipay.com/about/me/settings/) is better than asking them to find it on their own. This works for [history pages](https://gratipay.com/about/me/history/) and [profiles](https://gratipay.com/about/me/) too.
 1. Do *not* include the Freshdesk URL in tickets. It's not immediately useful to users, and is only likely to confuse them.
 1. Update this page on GitHub! You can make Gratipay support even better!
-
-
-## Common requests
-
-- [Configure a Bank Account](configure-a-bank-account)
-- [Configure PayPal](configure-paypal)