From c151c989905da3bb48dc4b48ee564396efa2178a Mon Sep 17 00:00:00 2001
From: Shreya Kothari <113418384+Shreyaakothari@users.noreply.github.com>
Date: Wed, 19 Oct 2022 11:27:40 +0530
Subject: [PATCH] Update soft-allocation.md

---
 brokering/soft-allocation.md | 17 +++++++++++++++--
 1 file changed, 15 insertions(+), 2 deletions(-)

diff --git a/brokering/soft-allocation.md b/brokering/soft-allocation.md
index 10b13b1..4c410f9 100644
--- a/brokering/soft-allocation.md
+++ b/brokering/soft-allocation.md
@@ -16,7 +16,20 @@ HotWax Commerce will integrate with a merchant’s existing shipping carriers to
 
 To start using the feature, merchants can get in touch with an account manager at HotWax Commerce and learn more about the soft allocation brokering solution.
 
+## FAQs
 
-**Q:**
+Question 1: Can a customer check same-day delivery for multiple zip codes?
 
-**A:**
+Question 2: What would happen when a cart has multiple items and only a few of them are available for same-day delivery? 
+
+Question 3: Can customers place orders post store’s operating hours?
+
+Question 4: What steps would the system take if a shipping carrier denies same-day order fulfillment?
+
+## Internal FAQs
+
+Question 1: Will there be a seperate queue to broker orders eligible for same-day delivery?
+
+Answer: When the order is imported into HotWax Commerce, it will already have a ship from the location attached to it, so it will go straight to the fulfillment location without waiting for brokering.
+
+Question 2: Would our existing brokering algorithm work for soft allocation brokering? Or do we need to develop a new brokering algorithm?