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readme.html
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html>
<head>
<title>Fastpath Plugin Readme</title>
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</head>
<body>
<h1>
Fastpath Plugin Readme
</h1>
<h2>Overview</h2>
<p>
The Fastpath plugin adds support for managed queued chat requests, such as
a support team might use. For example, a web based "Live Support" interface
can point a potential customer at a workgroup representing the Sales team.
Members of that workgroup will receive notification that a someone is
waiting and when someone from that workgroup accepts, the customer and the
team member will be connected to communicate with each other.
</p>
<h2>Installation</h2>
<p>
Copy fastpath.jar into the plugins directory of your Openfire installation. The
plugin will then be automatically deployed. To upgrade to a new version, copy
the new fastpath.jar file over the existing file.
</p>
<h2>Configuration</h2>
Configuration is performed under the <b>Fastpath</b> tab in the Openfire
admin console. The legacy quick start guides can be found
<a href="https://discourse.igniterealtime.org/uploads/short-url/hOL4LunuoI3obPEYYgFwIfmeMmt.pdf">here</a>.
<h2>Configuration</h2>
The plugin now includes a web chat based on ConverseJS. See the workgroup text settings for the HTML Code that would place a "Chat with me" button on a web site. This code will handle the correct presence information for this workgroup.
When the workgroup is offline, visitors are placed in a general public chat room for the workgroup.
When the workgroup is online, visitors are placed in the waiting queue for the workgroup.
</body>
</html>