diff --git a/next/api/src/model/Ticket.ts b/next/api/src/model/Ticket.ts
index 8fd148f21..7fbb7c39f 100644
--- a/next/api/src/model/Ticket.ts
+++ b/next/api/src/model/Ticket.ts
@@ -18,7 +18,6 @@ import { TicketUpdater, UpdateOptions } from '@/ticket/TicketUpdater';
 import htmlify from '@/utils/htmlify';
 import { emailService } from '@/support-email/services/email';
 import { categoryService } from '@/category';
-import { durationMetricService } from '@/ticket/services/duration-metric';
 import { Category } from './Category';
 import { File } from './File';
 import { Group } from './Group';
@@ -330,7 +329,7 @@ export class Ticket extends Model {
         }
       }
     }
-    const newTicket = await updater.update(data.author, { useMasterKey: true });
+    await updater.update(data.author, { useMasterKey: true });
 
     events.emit('reply:created', {
       reply: reply.toJSON(),
@@ -344,8 +343,6 @@ export class Ticket extends Model {
           console.error(`[Ticket] send email to requester`, error);
         });
       }
-
-      await durationMetricService.recordReplyTicket(newTicket, reply, isCustomerService);
     }
 
     return reply;
@@ -384,7 +381,6 @@ export class Ticket extends Model {
       (options?.cascade ? [...associateTickets, this] : [this]).map(async (ticket) => {
         const updater = new TicketUpdater(ticket);
         const updatedTicket = await updater.operate(action).update(operator, options);
-        await durationMetricService.recordOperateTicket(ticket, action);
         return updatedTicket;
       })
     );
diff --git a/next/api/src/ticket/TicketCreator.ts b/next/api/src/ticket/TicketCreator.ts
index 88588292e..9e82336a5 100644
--- a/next/api/src/ticket/TicketCreator.ts
+++ b/next/api/src/ticket/TicketCreator.ts
@@ -13,7 +13,6 @@ import { User, systemUser } from '@/model/User';
 import { TicketLog } from '@/model/TicketLog';
 import { searchTicketService } from '@/service/search-ticket';
 import { ticketService } from '@/service/ticket';
-import { durationMetricService } from './services/duration-metric';
 
 export class TicketCreator {
   private author?: User;
@@ -274,7 +273,6 @@ export class TicketCreator {
       customFields: this.customFields,
     });
 
-    await durationMetricService.createMetric(ticket);
     await searchTicketService.addSyncJob([ticket.id]);
     await ticketService.addDetectTicketLanguageJob(ticket.id);
 
diff --git a/next/api/src/ticket/services/duration-metric.ts b/next/api/src/ticket/services/duration-metric.ts
index c6e808a43..5888c2e02 100644
--- a/next/api/src/ticket/services/duration-metric.ts
+++ b/next/api/src/ticket/services/duration-metric.ts
@@ -8,6 +8,7 @@ export class DurationMetricService {
   createMetric(ticket: Ticket) {
     return DurationMetrics.create(
       {
+        ACL: {},
         ticketId: ticket.id,
         ticketCreatedAt: ticket.createdAt,
       },