[ERROR] Failed to load the "Magento_Checkout/js/view/form/element/email" component #38274

[maile-it-solutions]

Preconditions and environment

Preconditions and environment

Steps to reproduce
Add a product to the cart
2 Go to /checkout
-> Sometimes the E-Mail field is not loading and no checkout is possible.

Expected result
E-Mail field is visible

Actual result
Sometimes Error from title is thrown and E-Mail field is not visible

Additional information
No response

Release note
No response

Triage and priority
Severity: S0 - Affects critical data or functionality and leaves users without workaround.
Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

Steps to reproduce

Magento version = 2.4.6-p3
Sometimes when you go to /checkout the E-Mail does not load

Expected result

1. Add a product to the cart
2. Go to /checkout
   -> Sometimes the E-Mail field is not loading and no checkout is possible.

Actual result

E-Mail field is visible

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @maile-it-solutions. Thank you for your report.
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[maile-it-solutions]

@PeteBED @mjvermeltfoort follow up on original issue #38274

[PeteBED]

From #38274:

We were able to replicate by doing the following:

1. In a private browsing window visit the site.
2. Without interacting in any other way add a product to the basket (we used homepage products, but direct to product page does the same)
3. Go directly to checkout via the minicart checkout button
   Result: No email field is present and the first checkout step cannot be completed.

Instead of step 3 going to the cart page first and then on to the checkout does not produce the error. It appears that the quote is not fully created or available unless the user has interacted with the basket, but the root cause is still not evident.

We're seeing it on 2.4.4, 2.4.5, and 2.4.6. The 2.4.6 store is an unmodified luma checkout so appears to be unrelated to third party modules.

[m2-assistant]

Hi @engcom-Dash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
     Details

     - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
     - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
     - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

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[andrewbess]

This issue closed as duplicated #38274 and last one is reopened