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k4aViewer failure: "Failed to initialize audio backend: incompatible device!" #387

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wes-b opened this issue May 30, 2019 · 3 comments
Open

k4aViewer failure: "Failed to initialize audio backend: incompatible device!" #387

wes-b opened this issue May 30, 2019 · 3 comments
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Bug Something isn't working Help Wanted This issue is looking for someone to work on it Linux This issue affects only Linux

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@wes-b
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wes-b commented May 30, 2019 •
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Describe the bug
On Linux, open k4aviewer with not device connected. It should open without error. Instead the user gets a popup that says ""Failed to initialize audio backend: incompatible device!" Funny thing is that the user has not yet selected a device. So the "incompatible device" should not yet be known.

To Reproduce

  1. Disconnect Azure Kinect from PC
  2. Start k4aviewer

Expected behavior
Open without an error popping up.

Desktop (please complete the following information):

  • Ubuntu 18.04.2
  • SDK Version: develop branch
@wes-b wes-b added Bug Something isn't working Triage Needed The Issue still needs to be reviewed by Azure Kinect team members. labels May 30, 2019
@wes-b wes-b added Linux This issue affects only Linux Triage Approved The Issue has been approved by an Azure Kinect team member. and removed Triage Needed The Issue still needs to be reviewed by Azure Kinect team members. labels May 30, 2019
@tesych tesych added the Help Wanted This issue is looking for someone to work on it label Aug 7, 2019
@opalmu
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opalmu commented Aug 16, 2019 •
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I met with the same issue in Ubuntu 18.04 and Windows 10. Could you double check the cable that you used to connect the power and USB 3.0 port? I mistakenly used the USB 3.0 cable to connect the power. And that mistake generates me the same error as yours.

@wes-b
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wes-b commented Aug 19, 2019

Our expectation is that this is only a Linux issue.

@tesych What is the issue tracking the Windows 10 bug around Kinect Audio not working after an update?

@wes-b
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wes-b commented Aug 19, 2019

Found it: #384

@qm13 qm13 removed the Triage Approved The Issue has been approved by an Azure Kinect team member. label Jul 11, 2020
@rajkundu rajkundu mentioned this issue Jul 26, 2022
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@wes-b @williampMSFT @qm13 @tesych @opalmu