[Bug]: versions 30.0.2 to 31.0.0 and earlier do not send an email notification when a file is uploaded or deleted, only if renamed

[tigernero79]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

Hello developers.

After updating to version 30.0.2, file sharing via email doesn't work as it should, I think. No email is sent to the sharer unless you rename the file.

So, the person I try to share files with doesn't get notifications except when the file is renamed. Nothing in the logs.

Typically, email works.

Steps to reproduce

1. upload files to a folder with active notifications
2. wait for an email notification of successful upload to be sent
   3.no notification email is sent to the recipient
3. however, if you modify the already existing file, the recipient receives notification of the renaming

Expected behavior

I expect that when I upload a file I will be notified via email

Nextcloud Server version

30

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.3

Web server

Apache (supported)

Database engine version

MySQL

Is this bug present after an update or on a fresh install?

None

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

No response

List of activated Apps

No response

Nextcloud Signing status

No response

Nextcloud Logs

No response

Additional info

No response

[tigernero79]

#48012 (comment)

[skjnldsv]

Alright folks, sorry for the trouble and thanks for pinging again.
We're a bit overwhelmed here 🫠

Just to clarify, we're talking about this, correct? (don't respond, use reactions pls 👍 👎 )

1. Create a mail share to someone
2. That someone does receive a mail notification
3. Have that someone send files to the folder you share
4. You don't get notifications as you should 😢

[dom6770]

We could observe this bug on any shared folder, regardless if it was shared by mail or shared to another nextcloud user.

[skjnldsv]

I think I could find the issue!
I'm guessing everyone have that settings disabled?

[LM-vb]

Enabling these options solved it for me. Is this option new?

[skjnldsv]

Since Nextcloud 30.
Mails was not enabled by default, which I guess we should.

[LM-vb]

Neither push nor mail was enabled for me.

[skjnldsv]

Fix in #49688

[LaSepp]

We're facing the same issue.

To be clear: I don't know if it would work on a shared link or email with the mentioned option, but we are not doing this.
We share the folder to other users on the same nextcloud instance.

Uploads and deletes show up in the activity app but not in the notification mail.
Renames and moves do show up in both the activity app and the notificatition mail.

[hosse]

We have had this problem since version 30.0.0 to 30.0.4.

Since there is no solution so far, I am using the following workaround:

.../www/nextcloud/lib/private/Share20/Share.php

#from line 590 see // and add line return true,

    public function getMailSend() {
            //changed by us
            //return $this->mailSend;
            return true;
    }

[kesselb]

Hi everyone,

I’m sorry to hear that you’re encountering issues with the sharing functionality in Nextcloud 30. I’ve noticed that a lot of different topics are getting mixed up here, so I’d like to clarify things.

I assume most of you are referring to the email mentioned above. This email is generated by a component called sharebyemail. Some of you have also shared your activity/notification configurations, but please note that those are unrelated to the issue. The emails you’re receiving when a file is modified or similar notifications are handled by the activity component.

In Nextcloud 29, this email was sent when sharing something either with external users (e.g., bob@example.org) or with users on your own Nextcloud instance.

Both cases were broken in Nextcloud 30.0.0. The issue with external shares was fixed in Nextcloud 30.0.2 with the following PR: #48381. However, the bug affecting shares with users on your instance was overlooked.

The issue is already assigned, and we’re doing our best to address the situation as soon as possible.

I hope this clears things up! Let me know if you have any further questions or need more details.

[kesselb]

Sorry, everyone—looks like I mixed things up 🙈.

I hope my explanation about activities and share notifications was still helpful for some of you.

If you are also missing the email notification for a new share, then please give a thumbs-up to this issue: #49954.

Thanks for your patience!

[WuMaKu84]

Dears,
still facing this issue in 30.0.4(snap1)... actually facing it in Polls and the workaround from @hosse didn't work for me :(
any tip / hint or idea, when this issue might be solved?

[Tchuch0]

Same here. Still to be fixed and its a feature that indeed i'm missing the usage

[tigernero79]

Guys the bug persists even in 30.0.5 when will it be fixed? Is it possible that no one notices the bug? You no longer receive email notifications when some member uploads his files to the shared folders (the email sharing problem has nothing to do with it) this is not what we are talking about here

[LM-vb]

There is a pull request for 30.0.6: #50217
I think this addresses your issue.

[tigernero79]

ok let's wait

[valadmindeploy]

Pb belong in oc_preferences !
Only notify_email_file_changed is set, not created, deleted, etc.

Default value are not set !

It's an urgent bug

[tigernero79]

Bug bug bug 30.0.6

[tigernero79]

unfortunately even with the release 30.0.6 the file activities in the case of upload or deletion are only displayed in the activity section but are not sent via email. only if you rename a file it happens. bug still lu after months

@skjnldsv

[joshtrichards]

Wonder if this has any relation to #50627 (if it's event related)? 🤔

[tigernero79]

I can't tell you but the thing is this: if I upload a file to a folder shared with another nextcloud user up to version 29.0.x he also had as administrator an email that listed all the uploads made or deletions and various. now only the movements or if you rename some files are notified. in the activity section there is everything but no notification is sent via email neither for uploads of files and folders nor for deletions. only for movements or renaming of files and folders. the thing is really frustrating. I also installed 31.0.0 rc4 but the bug is still there

@joshtrichards

[lchapard]

Please, It's an urgent bug ....

[sanidzinic]

Need also urgently a fix for this issue, it is an big problem because there are no email-notifications sent after uploads

[tigernero79]

Even with the final 31.0.0 this bug persists, is it possible to know in which release it was actually fixed? even in 31.0.0 final the notifications of uploaded or deleted files do not receive any notification via email although they appear in the activities section, only if you rename or move the file.

Can anyone tell us in which version we can expect the fix?