diff --git a/packages/listener-solidarity/src/utils/__tests__/getStatus.spec.ts b/packages/listener-solidarity/src/utils/__tests__/getStatus.spec.ts
new file mode 100644
index 00000000..20007170
--- /dev/null
+++ b/packages/listener-solidarity/src/utils/__tests__/getStatus.spec.ts
@@ -0,0 +1,19 @@
+import { getStatus } from "../getSupportRequests";
+
+describe("getStatus", () => {
+  it("should return 'open' if zendeskStatus is an empty string", () => {
+    expect(getStatus("")).toStrictEqual("open");
+  });
+
+  it("should return 'open' if zendeskStatus is not found in newStatus key/value pair", () => {
+    expect(getStatus("encaminhamento__realizado")).toStrictEqual("open");
+  });
+
+  it("should return 'open' if zendeskStatus is 'solicitacao_recebida'", () => {
+    expect(getStatus("solicitação_recebida")).toStrictEqual("open");
+  });
+
+  it("should return 'duplicated' if zendeskStatus is 'solicitação_repetida'", () => {
+    expect(getStatus("solicitação_repetida")).toStrictEqual("duplicated");
+  });
+});
diff --git a/packages/listener-solidarity/src/utils/getSupportRequests.ts b/packages/listener-solidarity/src/utils/getSupportRequests.ts
index f1b6c2de..25d0900e 100644
--- a/packages/listener-solidarity/src/utils/getSupportRequests.ts
+++ b/packages/listener-solidarity/src/utils/getSupportRequests.ts
@@ -1,3 +1,4 @@
+import { getStatusAcolhimento } from ".";
 import { SupportRequestPayload, Ticket, User } from "../types";
 
 export function getSupportType(subject: string) {
@@ -19,6 +20,22 @@ export function sanitizeCity(city: string) {
   return city;
 }
 
+export function getStatus(zendeskStatus: string) {
+  if (!zendeskStatus) return "open";
+
+  const newStatus = {
+    solicitação_repetida: "duplicated",
+    solicitação_recebida: "open",
+  };
+
+  const unsupportedStatus = Object.keys(newStatus).find(
+    (key) => zendeskStatus === key
+  );
+  if (!unsupportedStatus) return "open";
+
+  return newStatus[zendeskStatus];
+}
+
 export default function getSupportRequests(
   ticket: Ticket,
   msrs: User[]