Page taking time to load. #158

Venkatesh-Dayani23 · 2024-04-19T12:22:38Z

Venkatesh-Dayani23
Apr 19, 2024

Hi Team,
Currently we are using 5.1.0 we noticed that the edit profile page is taking more time to load.
Below is the screenshot.Kindly need help on this and below is the error log from analytics service.

method":"POST","rid":"getDeviceProfile","title":"getDeviceProfile"}],"index":0,"data":"Ask timed out on [Actor[akka://application/user/device-profile-actor#-2101644778]] after [20000 ms].

Answered by sowmya-dixit

Apr 23, 2024

@Venkatesh-Dayani23 For analytics service we have dependency on Geo location DB setup to resolve ip. Can you confirm if this jenkins job Provision/dev/DataPipeline/AnalyticsGeoLocationDBSetup setup is done.

View full answer

sowmya-dixit · 2024-04-22T09:59:18Z

sowmya-dixit
Apr 22, 2024

@Venkatesh-Dayani23 Can you please share the more details from analytics service logs which will help us to understand the issue better. May be restart the analytics service and check for any errors at start up. Also share us the complete logs when the API is being hit.

5 replies

Venkatesh-Dayani23 Apr 22, 2024
Author

Hi @sowmya-dixit Below are the logs

analytics-64677d7468-hv89x analytics 12:28:49.079 [application-akka.actor.default-dispatcher-2] INFO org.ekstep.analytics.api - {"eid":"LOG","ets":1713788929078,"ver":"3.0","mid":"923592024CAB724774FE847FCE88D195","actor":{"id":"","type":"System"},"context":{"channel":"analytics.api","pdata":{"id":"AnalyticsAPI","ver":"3.0","pid":"getDeviceProfile","model":null},"env":"analytics","sid":null,"did":null,"cdata":null,"rollup":null},"object":null,"edata":{"type":"system","duration":0,"score":0,"rating":0.0,"level":"INFO","message":"","params":[{"status":500,"method":"POST","rid":"getDeviceProfile","title":"getDeviceProfile"}],"index":0,"data":"Get DeviceProfileAPI failed due to null","sort":null,"correlationid":null,"filters":null,"size":0},"tags":[],"@timestamp":"2024-04-22T12:28:49+00:00"}
analytics-64677d7468-hv89x analytics [error] a.a.OneForOneStrategy - null
analytics-64677d7468-hv89x analytics java.lang.NullPointerException: null
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.util.IPLocationCache$.getIpLocation(CacheUtil.scala:145)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.resolveLocation(DeviceProfileService.scala:85)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.getDeviceProfile(DeviceProfileService.scala:52)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService$$anonfun$receive$1.applyOrElse(DeviceProfileService.scala:36)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive(Actor.scala:539)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive$(Actor.scala:537)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.aroundReceive(DeviceProfileService.scala:15)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.receiveMessage(ActorCell.scala:610)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.invoke(ActorCell.scala:579)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:268)
analytics-64677d7468-hv89x analytics Restarting DeviceProfileActor: None
analytics-64677d7468-hv89x analytics Restarting DeviceProfileActor: None
analytics-64677d7468-hv89x analytics Restarting DeviceProfileActor: Some(DeviceProfileRequest(05f8d6dfc6a3ed0c821d8b93a94f2dd8,223.182.57.7))
analytics-64677d7468-hv89x analytics Restarting DeviceProfileActor: None
analytics-64677d7468-hv89x analytics Restarting DeviceProfileActor: None
analytics-64677d7468-hv89x analytics java.lang.NullPointerException
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.util.IPLocationCache$.getIpLocation(CacheUtil.scala:145)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.resolveLocation(DeviceProfileService.scala:85)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.getDeviceProfile(DeviceProfileService.scala:52)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService$$anonfun$receive$1.applyOrElse(DeviceProfileService.scala:36)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive(Actor.scala:539)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive$(Actor.scala:537)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.aroundReceive(DeviceProfileService.scala:15)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.receiveMessage(ActorCell.scala:610)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.invoke(ActorCell.scala:579)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:268)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.run(Mailbox.scala:229)
analytics-64677d7468-hv89x analytics Restarting DeviceProfileActor: None
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.exec(Mailbox.scala:241)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinTask.doExec(ForkJoinTask.java:260)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1339)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:107)
analytics-64677d7468-hv89x analytics java.lang.NullPointerException
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.util.IPLocationCache$.getIpLocation(CacheUtil.scala:145)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.resolveLocation(DeviceProfileService.scala:85)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.getDeviceProfile(DeviceProfileService.scala:52)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService$$anonfun$receive$1.applyOrElse(DeviceProfileService.scala:36)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive(Actor.scala:539)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive$(Actor.scala:537)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.aroundReceive(DeviceProfileService.scala:15)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.receiveMessage(ActorCell.scala:610)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.invoke(ActorCell.scala:579)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:268)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.run(Mailbox.scala:229)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.exec(Mailbox.scala:241)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinTask.doExec(ForkJoinTask.java:260)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1339)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:107)
analytics-64677d7468-hv89x analytics java.lang.NullPointerException
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.util.IPLocationCache$.getIpLocation(CacheUtil.scala:145)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.resolveLocation(DeviceProfileService.scala:85)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.getDeviceProfile(DeviceProfileService.scala:52)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService$$anonfun$receive$1.applyOrElse(DeviceProfileService.scala:36)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive(Actor.scala:539)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive$(Actor.scala:537)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.aroundReceive(DeviceProfileService.scala:15)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.receiveMessage(ActorCell.scala:610)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.invoke(ActorCell.scala:579)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:268)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.run(Mailbox.scala:229)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.exec(Mailbox.scala:241)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinTask.doExec(ForkJoinTask.java:260)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1339)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:107)
analytics-64677d7468-hv89x analytics java.lang.NullPointerException
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.util.IPLocationCache$.getIpLocation(CacheUtil.scala:145)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.resolveLocation(DeviceProfileService.scala:85)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.getDeviceProfile(DeviceProfileService.scala:52)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService$$anonfun$receive$1.applyOrElse(DeviceProfileService.scala:36)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive(Actor.scala:539)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive$(Actor.scala:537)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.aroundReceive(DeviceProfileService.scala:15)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.receiveMessage(ActorCell.scala:610)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.invoke(ActorCell.scala:579)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:268)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.run(Mailbox.scala:229)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.exec(Mailbox.scala:241)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinTask.doExec(ForkJoinTask.java:260)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1339)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:107)
analytics-64677d7468-hv89x analytics java.lang.NullPointerException
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.util.IPLocationCache$.getIpLocation(CacheUtil.scala:145)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.resolveLocation(DeviceProfileService.scala:85)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.getDeviceProfile(DeviceProfileService.scala:52)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService$$anonfun$receive$1.applyOrElse(DeviceProfileService.scala:36)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive(Actor.scala:539)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive$(Actor.scala:537)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.aroundReceive(DeviceProfileService.scala:15)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.receiveMessage(ActorCell.scala:610)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.invoke(ActorCell.scala:579)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:268)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.run(Mailbox.scala:229)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.exec(Mailbox.scala:241)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinTask.doExec(ForkJoinTask.java:260)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1339)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:107)
analytics-64677d7468-hv89x analytics java.lang.NullPointerException
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.util.IPLocationCache$.getIpLocation(CacheUtil.scala:145)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.resolveLocation(DeviceProfileService.scala:85)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.getDeviceProfile(DeviceProfileService.scala:52)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService$$anonfun$receive$1.applyOrElse(DeviceProfileService.scala:36)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive(Actor.scala:539)
analytics-64677d7468-hv89x analytics at akka.actor.Actor.aroundReceive$(Actor.scala:537)
analytics-64677d7468-hv89x analytics at org.ekstep.analytics.api.service.DeviceProfileService.aroundReceive(DeviceProfileService.scala:15)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.receiveMessage(ActorCell.scala:610)
analytics-64677d7468-hv89x analytics at akka.actor.ActorCell.invoke(ActorCell.scala:579)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:268)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.run(Mailbox.scala:229)
analytics-64677d7468-hv89x analytics at akka.dispatch.Mailbox.exec(Mailbox.scala:241)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinTask.doExec(ForkJoinTask.java:260)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool$WorkQueue.runTask(ForkJoinPool.java:1339)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinPool.runWorker(ForkJoinPool.java:1979)
analytics-64677d7468-hv89x analytics at akka.dispatch.forkjoin.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:107)
analytics-64677d7468-hv89x analytics DeviceProfileService stopped successfully
analytics-64677d7468-hv89x analytics DeviceProfileService stopped successfully
analytics-64677d7468-hv89x analytics starting DeviceProfileService
analytics-64677d7468-hv89x analytics starting DeviceProfileService
analytics-64677d7468-hv89x analytics DeviceProfileService stopped successfully
analytics-64677d7468-hv89x analytics DeviceProfileService stopped successfully
analytics-64677d7468-hv89x analytics DeviceProfileService stopped successfully
analytics-64677d7468-hv89x analytics starting DeviceProfileService
analytics-64677d7468-hv89x analytics starting DeviceProfileService
analytics-64677d7468-hv89x analytics starting DeviceProfileService
analytics-64677d7468-hv89x analytics DeviceProfileService stopped successfully
analytics-64677d7468-hv89x analytics starting DeviceProfileService
analytics-64677d7468-hv89x analytics 12:28:53.658 [application-akka.actor.default-dispatcher-13] INFO org.ekstep.analytics.api - {"eid":"LOG","ets":1713788933658,"ver":"3.0","mid":"52EC09E7428A22809F17E6CA7307FE46","actor":{"id":"","type":"System"},"context":{"channel":"analytics.api","pdata":{"id":"AnalyticsAPI","ver":"3.0","pid":"controllers.Application","model":null},"env":"analytics","sid":null,"did":null,"cdata":null,"rollup":null},"object":null,"edata":{"type":"system","duration":0,"score":0,"rating":0.0,"level":"INFO","message":"ekstep.analytics-api","params":[{"duration":44,"method":"GET","rid":"controllers.Application","size":"","status":200,"category":"","title":"controllers.Application","protocol":""},{}],"index":0,"data":null,"sort":null,"correlationid":null,"filters":null,"size":0},"tags":[],"@timestamp":"2024-04-22T12:28:53+00:00"}

sowmya-dixit Apr 23, 2024

@Venkatesh-Dayani23 For analytics service we have dependency on Geo location DB setup to resolve ip. Can you confirm if this jenkins job Provision/dev/DataPipeline/AnalyticsGeoLocationDBSetup setup is done.

Answer selected by SanthoshVasabhaktula

Venkatesh-Dayani23 Apr 23, 2024
Author

No @sowmya-dixit This job is not configured.

sowmya-dixit Apr 23, 2024

@Venkatesh-Dayani23 Please have that job setup done, then re-deploy analytics service and let us know if you still have issues.

Venkatesh-Dayani23 Apr 23, 2024
Author

ok @sowmya-dixit

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Page taking time to load. #158

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