From 598fb5b4c258c4c7e5a6555b82445a00174bfbd8 Mon Sep 17 00:00:00 2001 From: Zaftula Date: Mon, 13 Jun 2016 15:53:52 -0600 Subject: [PATCH] Delete your_sendgrid_account_is_at_risk_for_suspension_what_should_i_do.md Article no longer relevant as emails are no longer sent to users for this particular process. --- ...at_risk_for_suspension_what_should_i_do.md | 43 ------------------- 1 file changed, 43 deletions(-) delete mode 100644 source/Classroom/Troubleshooting/Account_Administration/your_sendgrid_account_is_at_risk_for_suspension_what_should_i_do.md diff --git a/source/Classroom/Troubleshooting/Account_Administration/your_sendgrid_account_is_at_risk_for_suspension_what_should_i_do.md b/source/Classroom/Troubleshooting/Account_Administration/your_sendgrid_account_is_at_risk_for_suspension_what_should_i_do.md deleted file mode 100644 index c86ebba0b1..0000000000 --- a/source/Classroom/Troubleshooting/Account_Administration/your_sendgrid_account_is_at_risk_for_suspension_what_should_i_do.md +++ /dev/null @@ -1,43 +0,0 @@ ---- -seo: - title: I got an email saying, "Your SendGrid Account Is At Risk For Suspension". What should I do? - description: I got an email saying, "Your SendGrid Account Is At Risk For Suspension". What should I do? - keywords: risk, suspension, Your SendGrid Account Is At Risk For Suspension -title: I got an email saying, "Your SendGrid Account Is At Risk For Suspension". What should I do? -weight: 0 -layout: page -zendesk_id: 204804157 -navigation: - show: true ---- - -When you get an email like this, it means that our system noticed that your deliverability rates (delivered events / processed events) have dropped, or that you received complaints (spam reports) from you clients. - -Don't worry though, this is simply a precautionary warning. No need to be alarmed! - - - -**What should you do?** - -- **Check your email activity:** You should take a close look at your recent email activity logs by using the [Stats Dashboard](https://sendgrid.com/statistics/overview). There, you would have to check your Bounce / Spam Report / Invalid Email Rates. All of these could affect your reputation as a sender. - - - -![]({{root_url}}/images/Selection_028.png) - -- **How to resolve the problem:** - - - **Remove the bounces / spam reports / invalid emails from your mailing lists** : It is important that you remove these kind of addresses, to avoid sending emails to them again, and further damage your reputation. A nifty tool that can help you a lot with this is [List Assist](https://sendgrid.com/docs/Utilities/list_assist.html). A video tutorial of the List Assist tool can be found [here](https://sendgrid.com/docs/VidGrid/Tools/listassist.html). - - **Monitor your stats:** check your email activity stats regularly, making sure that you do not get bounces / spam reports events at all. When you do see such an event, make sure that you check out the [Email Activity](https://sendgrid.com/logs/index) page, and see exactly what went wrong with specific emails. Setting up a Stats Notification alert from your [Alert Settings](https://sendgrid.com/alerts) page of your account can save you a lot of trouble, as we can automatically provide you details about your email activity at your desired frequency, via email. - -Do we have any kind of threshold at which the accounts get suspended? - -Although some settings have been made in our server for this, we cannot disclose that information as it is part of our secret sauce. - -I did all the things that have been asked from me, but I still got suspended. - -In this situation you most probably received an email already from our Compliance & Abuse team. Please reply to that email in order to get in touch with them and have things cleared out, and re-activate your account. More information about suspended accounts can be found [here]({{root_url}}/Classroom/Troubleshooting/Account_Administration/account_under_review_suspended.html). - -Happy sending! - -