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Maturity Levels

Assessment Template

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Organizational ICT Accessibility Maturity is assessed using the Accessibility Maturity Model assessment template. The template contains worksheet tabs specific to each [=dimension=]. The dimension tabs are organized with the dimension definitions and outcomes for each of the four [=maturity levels=] and provides a list of the dimension’s [=proof points=].

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The blank cells below each maturity levels are to be completed by the [=organization=] and provide space to document evidence that the organization has reached that level. The evidence can include progress on [=proof point=] completion, or other relevant information that can be used to claim that the outcomes for that level have been met.

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Proof points can span across multiple levels, work being initiated in one level and completed in a more advanced level.

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The Maturity Model assessment template is a detailed prototype designed to track the accessibility maturity evaluation process outlined in this publication. Currently, it is available in Excel format. The future version is expected to be in HTML and may also be offered in other accessible, downloadable formats.

Maturity Model Excel Spreadsheet

This is the latest Accessibility Maturity Model excel spreadsheet containing seven sheets one for each [=dimension=] as well as a cover sheet where a list of all changes made have been recorded.

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Communications

How to Evaluate Communications' Maturity Level

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  1. Download the maturity model spreadsheet.
    2. -
  2. List all the organization's internal and external communication channels, such as email, video conferencing, or social media.
    3. -
  3. Compare the list to the spreadsheet to decide which proof points will be used to assess your organization's “Communications” accessibility maturity. Not all proof points will be used for every business or organization. The proof points in section 3.1.2 are non-exhaustive examples of criteria.
    4. +
  4. Identify the proof points to be used to assess your organization's [=Dimension=] accessibility maturity. Not + all proof points may apply to every business or organization. The proof points listed here are + non-exhaustive examples of criteria. They may, or may not apply. You may identify other proof points in + their place and/or additional proof points.
    5. +
  5. List all of the organization's communication documentation in relation to the identified proof points.
    6. +
  6. Determine what accessibility maturity level your proof point documentation supports for communication.

The level is Inactive when proof points demonstrate that:

    @@ -358,9 +359,12 @@

    Knowledge and Skills

    How to Evaluate Knowledge and Skills Maturity Level

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    1. Download the maturity model spreadsheet.
      2. -
    2. List all the organization's current “Knowledge and Skills” efforts.
      3. -
    3. Compare the list to the spreadsheet to decide which proof points will be used to assess your organization's “Knowledge and Skills” accessibility maturity. Not all proof points will be used for every business or organization. The proof points in section 3.2.2 are non-exhaustive examples of criteria.
      4. +
    4. Identify the proof points to be used to assess your organization's [=Dimension=] accessibility maturity. Not + all proof points may apply to every business or organization. The proof points listed here are + non-exhaustive examples of criteria. They may, or may not apply. You may identify other proof points in + their place and/or additional proof points.
      5. +
    5. List all of the organization's knowledge and skills documentation in relation to the identified proof points.
      6. +
    6. Determine what accessibility maturity level your proof point documentation supports for knowledge and skills.

    The level is Inactive when proof points demonstrate that:

      @@ -450,9 +454,12 @@

      Support

      How to Evaluate Support Maturity Level

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      1. Download the maturity model spreadsheet.
        2. -
      2. List all the organization's current “Support” efforts.
        3. -
      3. Compare the list to the spreadsheet to decide which proof points will be used to assess your organization's “Support” accessibility maturity. Not all proof points will be used for every business or organization. The proof points in section 3.3.2 are non-exhaustive examples of criteria.
        4. +
      4. Identify the proof points to be used to assess your organization's [=Dimension=] accessibility maturity. Not + all proof points may apply to every business or organization. The proof points listed here are + non-exhaustive examples of criteria. They may, or may not apply. You may identify other proof points in + their place and/or additional proof points.
        5. +
      5. List all of the organization's support documentation in relation to the identified proof points.
        6. +
      6. Determine what accessibility maturity level your proof point documentation supports for this dimension.

      The level is Inactive when proof points demonstrate that:

        @@ -530,9 +537,12 @@

        ICT Development Lifecycle

        How to Evaluate ICT Development Lifecycle Maturity Level

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        1. Download the maturity model spreadsheet.
          2. -
        2. List all the organization's current “ICT Development Lifecycle” efforts.
          3. -
        3. Compare the list to the spreadsheet to decide which proof points will be used to assess your organization's “ICT Development Lifecycle” accessibility maturity. Not all proof points will be used for every business or organization. The proof points in section 3.4.2 are non-exhaustive examples of criteria.
          4. +
        4. Identify the proof points to be used to assess your organization's [=Dimension=] accessibility maturity. Not + all proof points may apply to every business or organization. The proof points listed here are + non-exhaustive examples of criteria. They may, or may not apply. You may identify other proof points in + their place and/or additional proof points.
          5. +
        5. List all of the organization's ICT development lifecycle documentation in relation to the identified proof points.
          6. +
        6. Determine what accessibility maturity level your proof point documentation supports for ICT development lifecycle.

        The level is Inactive when proof points demonstrate that:

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          Personnel

          Qualified individuals with disabilities should be employed throughout an [=organization=]'s hierarchy (that is, all job types, all authority levels, and every department) so that their unique insights and lived experiences can better inform decision-making.

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          How to Evaluate Support Maturity Level

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          How to Evaluate Personnel Maturity Level

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          1. Download the maturity model spreadsheet.
            2. -
          2. List all the organization's current Personnel efforts.
            3. -
          3. Compare the list to the spreadsheet to decide which proof points will be used to assess your organization's “Personnel” accessibility maturity. Not all proof points will be used for every business or organization. The proof points in section 3.5.2 are non-exhaustive examples of criteria.
            4. +
          4. Identify the proof points to be used to assess your organization's [=Dimension=] accessibility maturity. Not + all proof points may apply to every business or organization. The proof points listed here are + non-exhaustive examples of criteria. They may, or may not apply. You may identify other proof points in + their place and/or additional proof points.
            5. +
          5. List all of the organization's personnel documentation in relation to the identified proof points.
            6. +
          6. Determine what accessibility maturity level your proof point documentation supports for personnel.

          The level is Inactive when proof points demonstrate that:

            @@ -740,9 +753,12 @@

            Procurement

            How to Evaluate Procurement Maturity Level

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            1. Download the maturity model spreadsheet.
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            2. List all the organization's current "Procurement" efforts.
              3. -
            3. Compare the list to the spreadsheet to decide which proof points will be used to assess your organization's “Procurement” accessibility maturity. Not all proof points will be used for every business or organization. The proof points in section 3.6.2 are non-exhaustive examples of criteria.
              4. +
            4. Identify the proof points to be used to assess your organization's [=Dimension=] accessibility maturity. Not + all proof points may apply to every business or organization. The proof points listed here are + non-exhaustive examples of criteria. They may, or may not apply. You may identify other proof points in + their place and/or additional proof points.
              5. +
            5. List all of the organization's procurement documentation in relation to the identified proof points.
              6. +
            6. Determine what accessibility maturity level your proof point documentation supports for procurement.

            The level is Inactive when proof points demonstrate that:

              @@ -846,9 +862,12 @@

              Culture

              How to Evaluate Culture Maturity Level

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              1. Download the maturity model spreadsheet.
                2. -
              2. List all the organization's current "Culture" efforts.
                3. -
              3. Compare the list to the spreadsheet to decide which proof points will be used to assess your organization's “Culture” accessibility maturity. Not all proof points will be used for every business or organization. The proof points in section 3.7.2 are non-exhaustive examples of criteria.
                4. +
              4. Identify the proof points to be used to assess your organization's [=Dimension=] accessibility maturity. Not + all proof points may apply to every business or organization. The proof points listed here are + non-exhaustive examples of criteria. They may, or may not apply. You may identify other proof points in + their place and/or additional proof points.
                5. +
              5. List all of the organization's culture documentation in relation to the identified proof points.
                6. +
              6. Determine what accessibility maturity level your proof point documentation supports for culture.

              The level is Inactive when proof points demonstrate that: