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My Store : The visitors count under "This Year" section is not correct #8170

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3 tasks
SowmiaS opened this issue Jan 12, 2023 · 2 comments
Open
3 tasks

My Store : The visitors count under "This Year" section is not correct #8170

SowmiaS opened this issue Jan 12, 2023 · 2 comments
Labels
feature: stats Related to stats shown in the app. type: bug A confirmed bug.

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@SowmiaS
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SowmiaS commented Jan 12, 2023

Describe the bug

In My Store tab, the visitors count under "This Year" section is not correct.

Note that the month is January. So the number of visitors under "This Month" and "This Year" section is expected to be same.

This Month visitors count is 294. Month being January.
This Year visitors count should also be 294. But it is 1345.

The revenue, number of orders are same under "This month" and "This Year" section. But the number of visitors and conversion % are different under "This month" and "This Year" sections.

To Reproduce

  1. Go to My Store
  2. Click on "THIS MONTH"
  3. Observe the visitors.
  4. Click on "THIS YEAR".
  5. Observe the visitors.
  6. The Month being January, the visitors count should be same in "THIS MONTH" and "THIS YEAR" section.

Screenshots

THIS MONTH THIS YEAR
Screenshot_20230111-073656_WooCommerce Screenshot_20230111-073702_WooCommerce

Expected behavior

The Month being January, the visitors count should be same in "THIS MONTH" and "THIS YEAR" section.

Isolating the problem (mark completed items with an [x]):

  • I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
  • This bug happens with a default WordPress theme active, or Storefront.
  • I can reproduce this bug consistently using the steps above. I couldn't mock the visitors count.

Mobile Environment

Ticket: 5841701-zen

Please include:

  • Device: Not available
  • Android version: Not available
  • WooCommerce Android version: Not available

WordPress Environment

WordPress Environment

WordPress address (URL): https://roast2order.shop
Site address (URL): https://roast2order.shop
WC Version: 7.2.2
REST API Version: ✔ 7.2.2
WC Blocks Version: ✔ 8.9.2
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 7.1.1
WC Database Prefix: tre_
Total Database Size: 307.18MB
Database Data Size: 217.08MB
Database Index Size: 90.10MB
tre_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
tre_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tre_woocommerce_order_items: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
tre_woocommerce_order_itemmeta: Data: 19.55MB + Index: 11.03MB + Engine InnoDB
tre_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tre_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_woocommerce_payment_tokens: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
tre_woocommerce_payment_tokenmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
tre_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_actionscheduler_actions: Data: 2.02MB + Index: 1.92MB + Engine InnoDB
tre_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_actionscheduler_logs: Data: 2.03MB + Index: 1.38MB + Engine InnoDB
tre_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_atum_product_data: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tre_b2s_network_insights: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_b2s_posts: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
tre_b2s_posts_drafts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_b2s_posts_favorites: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_b2s_posts_insights: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_b2s_posts_network_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_b2s_posts_sched_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_b2s_user: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tre_b2s_user_contact: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_b2s_user_network_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
tre_comments: Data: 6.52MB + Index: 9.02MB + Engine InnoDB
tre_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_forms: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
tre_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_newsletters: Data: 2.52MB + Index: 0.03MB + Engine InnoDB
tre_mailpoet_newsletter_links: Data: 1.52MB + Index: 1.91MB + Engine InnoDB
tre_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_newsletter_templates: Data: 13.52MB + Index: 0.00MB + Engine InnoDB
tre_mailpoet_scheduled_tasks: Data: 1.50MB + Index: 0.53MB + Engine InnoDB
tre_mailpoet_scheduled_task_subscribers: Data: 14.52MB + Index: 6.50MB + Engine InnoDB
tre_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_mailpoet_sending_queues: Data: 50.52MB + Index: 0.03MB + Engine InnoDB
tre_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_mailpoet_statistics_clicks: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
tre_mailpoet_statistics_forms: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_statistics_newsletters: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
tre_mailpoet_statistics_opens: Data: 0.44MB + Index: 1.14MB + Engine InnoDB
tre_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tre_mailpoet_statistics_woocommerce_purchases: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
tre_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_mailpoet_subscribers: Data: 0.30MB + Index: 0.48MB + Engine InnoDB
tre_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_subscriber_segment: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
tre_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_user_agents: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
tre_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
tre_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_options: Data: 15.13MB + Index: 2.23MB + Engine InnoDB
tre_pimwick_gift_card: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
tre_pimwick_gift_card_activity: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
tre_postmeta: Data: 50.42MB + Index: 38.09MB + Engine InnoDB
tre_posts: Data: 17.42MB + Index: 3.50MB + Engine InnoDB
tre_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
tre_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
tre_term_taxonomy: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
tre_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_usermeta: Data: 3.52MB + Index: 4.00MB + Engine InnoDB
tre_users: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
tre_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_wcusage_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_wcusage_campaigns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_wcusage_clicks: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
tre_wcusage_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_wcusage_register: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
tre_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
tre_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_wc_customer_lookup: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
tre_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_wc_order_bundle_lookup: Data: 0.19MB + Index: 0.28MB + Engine InnoDB
tre_wc_order_coupon_lookup: Data: 0.17MB + Index: 0.20MB + Engine InnoDB
tre_wc_order_product_lookup: Data: 1.52MB + Index: 1.00MB + Engine InnoDB
tre_wc_order_stats: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
tre_wc_order_tax_lookup: Data: 0.33MB + Index: 0.30MB + Engine InnoDB
tre_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_wc_product_meta_lookup: Data: 0.14MB + Index: 0.33MB + Engine InnoDB
tre_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_woocommerce_bundled_itemmeta: Data: 0.22MB + Index: 0.23MB + Engine InnoDB
tre_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tre_wprss_logs: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
tre_yoast_indexable: Data: 2.38MB + Index: 0.33MB + Engine InnoDB
tre_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
tre_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tre_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tre_yoast_prominent_words: Data: 0.11MB + Index: 0.20MB + Engine InnoDB
tre_yoast_seo_links: Data: 1.30MB + Index: 0.30MB + Engine InnoDB
tre_yoast_seo_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 575
b2s_ex_post: 3
custom_css: 3
customize_changeset: 1
elementor_library: 1
et_body_layout: 3
et_header_layout: 1
et_pb_layout: 52
et_template: 10
et_theme_builder: 1
feedback: 21
ig_message: 4
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
mailpoet_page: 1
nav_menu_item: 23
oceanwp_library: 1
oembed_cache: 12
page: 29
post: 40
product: 77
product_variation: 730
revision: 492
shop_coupon: 125
shop_order: 6454
shop_order_refund: 244
shop_subscription: 242
wapf_product: 1
wcu-short-url: 14
wpforms: 1
wprss_feed: 1
wprss_feed_item: 10
wprss_feed_template: 1

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (24)

Advanced Product Fields Pro for WooCommerce: by StudioWombat – 2.2.5
Akismet Anti-Spam: by Automattic – 5.0.2
Antispam Bee: by pluginkollektiv – 2.11.1
Jetpack: by Automattic – 11.6
Klaviyo: by Klaviyo
Inc. – 3.0.6

Product Bundles - Bulk Discounts: by SomewhereWarm – 1.3.9
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.418

Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1
Coupon Affiliates for WooCommerce (PRO): by Elliot Sowersby
RelyWP – 5.4.1

Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
WooCommerce All Products For Subscriptions: by WooCommerce – 4.0.3
Table Rate Shipping for WooCommerce: by JEM Plugins – 2.27
WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.18
WooCommerce Product Bundles: by WooCommerce – 6.17.3
WooCommerce Shipping & Tax: by WooCommerce – 2.1.1
WooCommerce Subscriptions Gifting: by WooCommerce – 2.5.1
WooCommerce Subscriptions: by WooCommerce – 4.7.0
WooCommerce: by Automattic – 7.2.2
Yoast SEO Premium: by Team Yoast – 19.6
Yoast SEO: by Team Yoast – 19.13
Widgets for Google Reviews: by Trustindex.io – 9.8
Yoast SEO: WooCommerce: by Team Yoast – 15.4

Inactive Plugins (1)

Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.10

Settings

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #5 - /order-roasted-coffee-and-tea/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Divi Child
Version: 0.1.1
Author URL: http://elegantthemes.com
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.19.4
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔

Templates

Overrides: –

Pimwick Plugins

PW WooCommerce Gift Cards Pro: License key: PW-617d8b5fb1c66
Result: success
Cached: 2023-01-05

Subscriptions

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://roast2order.shop
Subscription Statuses: wc-active: 82
wc-pending-cancel: 7
wc-on-hold: 6
wc-cancelled: 147

WooCommerce Account Connected: ✔ Yes
Active Product Key: ❌ No
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

Store Setup

Country / State: United States (US) — Illinois

Subscriptions by Payment Gateway

Stripe: wc-active: 82
wc-cancelled: 147
wc-on-hold: 6
wc-pending-cancel: 7

Payment Gateway Support

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Product Bundles

Database Version: 6.17.3
Loopback Test: ✔
Template Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2023-01-06 19:42:05 -06:00
Options: ✔
Notes: 114
Onboarding: completed

Subscriptions Gifting

Gifted Subscriptions Count: 13

All Products for WooCommerce Subscriptions

Template Overrides: –

Action Scheduler

Complete: 5,775
Oldest: 2022-12-05 15:42:32 -0600
Newest: 2023-01-05 15:15:23 -0600

Failed: 12
Oldest: 2021-08-16 00:13:15 -0500
Newest: 2022-08-12 14:11:43 -0500

Pending: 93
Oldest: 2023-01-05 15:19:13 -0600
Newest: 2023-03-19 00:04:28 -0500

Status report information

Generated at: 2023-01-05 15:16:53 -06:00
@jostnes jostnes added type: bug A confirmed bug. feature: stats Related to stats shown in the app. labels Feb 23, 2023
@joashrajin
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joashrajin commented Mar 17, 2023 •
edited
Loading

I was able to replicate this too:

imageimage

6027402-zd-woothemes

@joashrajin
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+1 at 6048470-zd-woothemes

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@SowmiaS @joashrajin @jostnes