Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Add analytics tracking to homepage and intake calls to action #2014

Closed
1 task done
coreycaitlin opened this issue Nov 2, 2016 · 5 comments
Closed
1 task done

Add analytics tracking to homepage and intake calls to action #2014

coreycaitlin opened this issue Nov 2, 2016 · 5 comments
Assignees

Comments

@coreycaitlin
Copy link

coreycaitlin commented Nov 2, 2016

As we work to measure how the site is doing, it would be great to be able to track how many people are clicking on this button and this email link:

screen shot 2016-11-02 at 3 02 51 pm

screen shot 2016-11-02 at 3 02 59 pm

This is issue is done when:

  • We can get a baseline measurement of how many visitors are clicking each of those links
@toolness
Copy link
Contributor

toolness commented Nov 21, 2016

This is totally doable with the DAP tracking that's already being done on the site! 🎉

To access the custom reports I've shared below, you'll need to apply for DAP access on #g-analytics on Slack if you haven't already.

Here is a custom report showing the custom event types being tracked. Under the Event Category column, click on the Outbound MailTo item to drill-down and see all the specific email addresses that were clicked on. Right now it looks like there have been 10 clicks on inquiries18F@gsa.gov during the period from Oct 21 to Nov 20. (Note that is is the cumulative total of all clicks on this email address from anywhere in the site; if you specifically only want to know how many clicks were made on this address from a specific page on the 18F site, that will take some extra work, but it's definitely doable.)

Here is a custom report showing where visitors to /tags/fec-gov came from. The one at the top of the list is 18f.gsa.gov/ meaning the 18F site homepage. It looks like there have been 177 users who clicked on that button during the period from Oct 21 to Nov 20. (That said, there's a big warning at the top of the report that says "You are using a filtered view, which may cause your Users count to be inaccurate", so there might be a more accurate way to get this info.)

Anyways, I'm a relative newcomer to google analytics so I bet Tim Lowden and others know of much more efficient ways of getting at this info.

@elainekamlley
Copy link
Contributor

Thanks @toolness!

@coreycaitlin @gboone Are you able to see these reports?

@toolness
Copy link
Contributor

So Corey and Elaine and I just video-conferenced and realized that Google Analytics asks a very confusing question when opening those shared reports, which is what tripped folks up:

screen shot 2016-11-29 at 2 14 03 pm

It's confusing because at 18F, we actually have access to two Google Analytics accounts: 18F's non-Premium account and DAP's premium government-wide account. The reports I made were for the latter (I could only make the Outbound Email one with DAP specifically, because only DAP tracks outbound emails).

Anyways, ultimately what that means is that you want to choose GSA Agency Profile under the view drop-down:

screen shot 2016-11-29 at 2 17 25 pm

Anyhow, if you want to learn how to create these reports yourself, I highly recommend Tim Lowden's DAP virtual training videos. They are long--over 2 hours each--but you can use YouTube's playback speed UI to get through them faster if you want:

Hope that helps!

@coreycaitlin
Copy link
Author

Yay! Thanks for tracking this down @elainekamlley and @toolness 🎉

We now have a baseline. In the last two weeks (since there's a holiday in there):

  • About 45 users went to the FEC project page, mostly from the homepage
  • 4 people clicked on the inquiries18F@gsa.gov mailto link

@gemfarmer
Copy link
Contributor

🎉 thanks @elainekamlley and @toolness !!

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

4 participants