Prepare Pilot Hubs for Spring 2021

[yuvipanda]

We expect a lot more usage of our hubs - both cloudbank backed & pilot - over Spring 2021. This issue lists various things we need to do to prepare for that.

Things to accomplish

• Support pathway for reporting & fixing technical issues quickly
  • Define a private channel for support #86
• Monitoring & alerting pathway for us to know when things are bad without users needing to report them3
  • Deploy grafana for the pilot hubs #27
  • Add grafana dashboards for resource usage #92
  • Set limits & resource requests on all core pods #90
• Reliable way to add more hubs quickly, in case more hubs are needed
  • FS Mounting error when logging in on a new hub #83
  • Document how users could sign up for their hub docs#1
  • Allow deploying only specific hubs with deploy.py #110
• Proper backup for user home directories, we don't wanna lose them!
  • Document whether / how user data is backed up #67
• Smoothness & UX touchups, so we don't just have an 'acceptable' experience but a good one
  • Document our PDF generation options #48
  • Provide better error on failed login #46
  • #47
  • #37
  • Describe our resource limits properly #45
• Define processes & contact points with DSEP
  • Come up with a user communication and support workflow docs#12

This is a tracking issue.