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kefu.sql
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--
-- Table structure for table `v2_admin`
--
DROP TABLE IF EXISTS `v2_admin`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_admin` (
`admin_id` int(11) NOT NULL AUTO_INCREMENT,
`admin_name` varchar(55) NOT NULL,
`admin_password` varchar(155) NOT NULL,
`last_login_time` datetime DEFAULT NULL COMMENT '上次登录时间',
PRIMARY KEY (`admin_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `v2_admin`
--
LOCK TABLES `v2_admin` WRITE;
/*!40000 ALTER TABLE `v2_admin` DISABLE KEYS */;
INSERT INTO `v2_admin` VALUES (1,'admin','f08216bf9788d42c2718b5cebc738092','2023-04-12 20:50:31');
/*!40000 ALTER TABLE `v2_admin` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `v2_black_list`
--
DROP TABLE IF EXISTS `v2_black_list`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_black_list` (
`list_id` int(11) NOT NULL AUTO_INCREMENT,
`seller_code` varchar(32) NOT NULL COMMENT '商户标识',
`ip` varchar(15) NOT NULL COMMENT '黑名单ip',
`oper_kefu_id` int(11) NOT NULL COMMENT '操作者id',
`customer_name` varchar(55) DEFAULT NULL,
`customer_id` varchar(32) DEFAULT NULL,
`customer_real_name` varchar(55) DEFAULT NULL,
`add_time` datetime DEFAULT NULL COMMENT '添加时间',
PRIMARY KEY (`list_id`) USING BTREE,
KEY `seller_code,ip` (`seller_code`,`ip`) USING BTREE
) ENGINE=InnoDB DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `v2_black_list`
--
LOCK TABLES `v2_black_list` WRITE;
/*!40000 ALTER TABLE `v2_black_list` DISABLE KEYS */;
/*!40000 ALTER TABLE `v2_black_list` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `v2_chat_log`
--
DROP TABLE IF EXISTS `v2_chat_log`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_chat_log` (
`log_id` bigint(20) NOT NULL AUTO_INCREMENT COMMENT '日志id',
`from_id` varchar(32) NOT NULL COMMENT '网页用户随机编号(仅为记录参考记录)',
`from_name` varchar(55) NOT NULL COMMENT '发送者名称',
`from_avatar` varchar(155) NOT NULL COMMENT '发送者头像',
`to_id` varchar(55) NOT NULL COMMENT '接收方',
`to_name` varchar(55) NOT NULL COMMENT '接受者名称',
`seller_code` varchar(32) NOT NULL COMMENT '所属 商户标识',
`content` text NOT NULL COMMENT '发送的内容',
`read_flag` tinyint(1) DEFAULT '1' COMMENT '是否已读 1 未读 2 已读 3 发送失败',
`valid` tinyint(1) DEFAULT '1' COMMENT '是否有效 0 无效 1 有效',
`create_time` datetime NOT NULL COMMENT '记录时间',
PRIMARY KEY (`log_id`) USING BTREE,
KEY `from_id` (`from_id`) USING BTREE,
KEY `to_id` (`to_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=7394 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_customer`
--
DROP TABLE IF EXISTS `v2_customer`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_customer` (
`cid` int(11) NOT NULL AUTO_INCREMENT,
`customer_id` varchar(32) NOT NULL COMMENT '访客id',
`customer_name` varchar(55) NOT NULL COMMENT '访客名称',
`customer_avatar` varchar(155) NOT NULL COMMENT '访客头像',
`customer_ip` varchar(15) NOT NULL COMMENT '访客ip',
`seller_code` varchar(32) NOT NULL COMMENT '咨询商家的标识',
`pre_kefu_code` varchar(32) DEFAULT NULL COMMENT '上次服务的客服标识',
`client_id` varchar(32) NOT NULL COMMENT '客户端标识',
`online_status` tinyint(1) NOT NULL DEFAULT '1' COMMENT '0 离线 1 在线',
`create_time` datetime NOT NULL COMMENT '访问时间',
`protocol` varchar(15) DEFAULT 'ws' COMMENT '接入协议',
`province` varchar(55) DEFAULT NULL COMMENT '访客所在省份',
`city` varchar(55) DEFAULT NULL COMMENT '访客所在城市',
PRIMARY KEY (`cid`) USING BTREE,
KEY `visiter` (`customer_id`) USING BTREE,
KEY `time` (`create_time`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=698 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_customer_info`
--
DROP TABLE IF EXISTS `v2_customer_info`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_customer_info` (
`info_id` int(11) NOT NULL AUTO_INCREMENT,
`customer_id` varchar(32) NOT NULL,
`seller_code` varchar(32) NOT NULL,
`search_engines` varchar(55) DEFAULT NULL COMMENT '搜索引擎',
`from_url` varchar(255) DEFAULT NULL,
`real_name` varchar(55) DEFAULT NULL COMMENT '真实名称',
`email` varchar(55) DEFAULT NULL COMMENT '邮箱',
`phone` varchar(11) DEFAULT NULL COMMENT '手机号',
`remark` text,
`user_agent` varchar(255) DEFAULT NULL COMMENT '访客的设备头信息',
PRIMARY KEY (`info_id`) USING BTREE,
KEY `customer_id` (`customer_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=631 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_customer_queue`
--
DROP TABLE IF EXISTS `v2_customer_queue`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_customer_queue` (
`qid` int(11) NOT NULL AUTO_INCREMENT COMMENT '队列id',
`customer_id` varchar(32) NOT NULL COMMENT '访客id',
`customer_name` varchar(55) NOT NULL COMMENT '访客名称',
`customer_avatar` varchar(155) NOT NULL COMMENT '访客头像',
`customer_ip` varchar(15) NOT NULL COMMENT '访客ip',
`seller_code` varchar(32) NOT NULL COMMENT '咨询商家的标识',
`client_id` varchar(32) NOT NULL COMMENT '客户端标识',
`create_time` datetime NOT NULL COMMENT '访问时间',
PRIMARY KEY (`qid`) USING BTREE,
UNIQUE KEY `id` (`customer_id`) USING BTREE,
KEY `visiter` (`customer_id`) USING BTREE,
KEY `time` (`create_time`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=437 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Dumping data for table `v2_customer_queue`
--
LOCK TABLES `v2_customer_queue` WRITE;
/*!40000 ALTER TABLE `v2_customer_queue` DISABLE KEYS */;
/*!40000 ALTER TABLE `v2_customer_queue` ENABLE KEYS */;
UNLOCK TABLES;
--
-- Table structure for table `v2_customer_service_log`
--
DROP TABLE IF EXISTS `v2_customer_service_log`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_customer_service_log` (
`service_log_id` int(11) NOT NULL AUTO_INCREMENT COMMENT '服务编号',
`customer_id` varchar(55) NOT NULL COMMENT '访客id',
`client_id` varchar(32) NOT NULL COMMENT '访客的客户端标识',
`customer_name` varchar(55) NOT NULL COMMENT '访客名称',
`customer_avatar` varchar(155) NOT NULL COMMENT '访客头像',
`customer_ip` varchar(15) NOT NULL COMMENT '访客的ip',
`kefu_code` varchar(32) NOT NULL DEFAULT '0' COMMENT '接待的客服标识',
`seller_code` varchar(32) NOT NULL COMMENT '客服所属的商户标识',
`start_time` datetime NOT NULL COMMENT '开始服务时间',
`end_time` datetime NOT NULL COMMENT '结束服务时间',
`protocol` varchar(5) NOT NULL DEFAULT 'ws' COMMENT '来自什么类型的连接',
PRIMARY KEY (`service_log_id`) USING BTREE,
KEY `user_id,client_id` (`customer_id`,`client_id`) USING BTREE,
KEY `kf_id,start_time,end_time` (`kefu_code`,`start_time`,`end_time`) USING BTREE,
KEY `idx_search` (`seller_code`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=2375 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_group`
--
DROP TABLE IF EXISTS `v2_group`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_group` (
`group_id` int(11) NOT NULL AUTO_INCREMENT COMMENT '业务组id',
`group_name` varchar(55) NOT NULL COMMENT '业务组名称',
`group_status` tinyint(1) NOT NULL DEFAULT '1' COMMENT '业务组状态 0 禁用 1 激活',
`first_service` tinyint(1) NOT NULL DEFAULT '0' COMMENT '会否前置服务组 0 不是 1 是',
`seller_id` int(11) NOT NULL COMMENT '所属商户id',
`create_time` datetime NOT NULL COMMENT '创建时间',
`update_time` datetime NOT NULL COMMENT '更新时间',
PRIMARY KEY (`group_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=12 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_kefu`
--
DROP TABLE IF EXISTS `v2_kefu`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_kefu` (
`kefu_id` int(11) NOT NULL AUTO_INCREMENT COMMENT '客服id',
`kefu_code` varchar(32) NOT NULL COMMENT '客服唯一标识',
`kefu_name` varchar(55) NOT NULL COMMENT '客服名称',
`kefu_avatar` varchar(55) NOT NULL COMMENT '客服头像',
`kefu_password` varchar(32) NOT NULL COMMENT '客服密码',
`seller_id` int(11) NOT NULL COMMENT '所属商家id',
`seller_code` varchar(32) NOT NULL COMMENT '所属商家标识',
`group_id` int(11) NOT NULL COMMENT '所属业务组id',
`max_service_num` int(11) NOT NULL DEFAULT '10' COMMENT '最大服务人数',
`kefu_status` tinyint(1) NOT NULL DEFAULT '1' COMMENT '客服状态 0 禁用 1 激活',
`online_status` tinyint(1) NOT NULL DEFAULT '0' COMMENT '在线状态 0 离线 1 在线',
`create_time` datetime NOT NULL COMMENT '创建时间',
`update_time` datetime NOT NULL COMMENT '更新时间',
`last_login_time` datetime DEFAULT NULL COMMENT '最近登录时间',
PRIMARY KEY (`kefu_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=12 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_kefu_distribution`
--
DROP TABLE IF EXISTS `v2_kefu_distribution`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_kefu_distribution` (
`distribute_id` int(11) NOT NULL AUTO_INCREMENT,
`seller_id` int(11) NOT NULL COMMENT '商户的id',
`kefu_map` longtext COMMENT '待分配的客服数组',
PRIMARY KEY (`distribute_id`) USING BTREE,
KEY `idx_seller_id` (`seller_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=9 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_kefu_word`
--
DROP TABLE IF EXISTS `v2_kefu_word`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_kefu_word` (
`word_id` int(11) NOT NULL AUTO_INCREMENT,
`title` varchar(155) NOT NULL COMMENT '简略标题',
`word` text NOT NULL COMMENT '常用语内容',
`kefu_id` int(11) NOT NULL COMMENT '所属客服的id',
`cate_id` int(11) NOT NULL COMMENT '所属分类id',
`create_time` datetime NOT NULL COMMENT '创建时间',
`update_time` datetime NOT NULL COMMENT '更新时间',
PRIMARY KEY (`word_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=3 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_kefu_word_cate`
--
DROP TABLE IF EXISTS `v2_kefu_word_cate`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_kefu_word_cate` (
`cate_id` int(11) NOT NULL AUTO_INCREMENT COMMENT '分类id',
`cate_name` varchar(255) DEFAULT NULL COMMENT '分类名称',
`kefu_id` int(11) DEFAULT NULL COMMENT '所属客服的id',
`seller_id` int(11) DEFAULT NULL COMMENT '所属商户的id',
`create_time` datetime DEFAULT NULL COMMENT '创建时间',
PRIMARY KEY (`cate_id`) USING BTREE,
KEY `idx_kf_seller` (`kefu_id`,`seller_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=3 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_knowledge_store`
--
DROP TABLE IF EXISTS `v2_knowledge_store`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_knowledge_store` (
`knowledge_id` int(11) NOT NULL AUTO_INCREMENT COMMENT '知识库id',
`question` varchar(155) NOT NULL COMMENT '问题',
`answer` varchar(255) NOT NULL COMMENT '答案',
`cate_id` int(11) DEFAULT '1' COMMENT '所属业务分类id',
`status` tinyint(1) NOT NULL DEFAULT '1' COMMENT '状态 1 启用 2 禁用',
`seller_id` int(11) NOT NULL COMMENT '所属商户id',
`useful_num` int(11) DEFAULT '0' COMMENT '被标记有用数量',
`useless_num` int(11) DEFAULT '0' COMMENT '被标记无用次数',
`create_time` datetime DEFAULT NULL COMMENT '创建时间',
`update_time` datetime DEFAULT NULL COMMENT '更新时间',
PRIMARY KEY (`knowledge_id`) USING BTREE,
KEY `sellerid` (`seller_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=14 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_leave_msg`
--
DROP TABLE IF EXISTS `v2_leave_msg`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_leave_msg` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`username` varchar(155) NOT NULL COMMENT '留言人名称',
`phone` char(11) NOT NULL COMMENT '留言人手机号',
`content` varchar(255) NOT NULL COMMENT '留言内容',
`seller_code` varchar(32) NOT NULL COMMENT '所属商户',
`add_time` int(10) NOT NULL COMMENT '留言时间',
`status` tinyint(1) DEFAULT '1' COMMENT '留言是否已读 1 未读 2 已读',
`update_time` datetime DEFAULT NULL COMMENT '已读处理时间',
PRIMARY KEY (`id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=26 DEFAULT CHARSET=utf8 ROW_FORMAT=DYNAMIC;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_login_log`
--
DROP TABLE IF EXISTS `v2_login_log`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_login_log` (
`log_id` int(11) NOT NULL AUTO_INCREMENT COMMENT '日志id',
`login_user` varchar(55) NOT NULL COMMENT '登录用户',
`login_ip` varchar(15) NOT NULL COMMENT '登录ip',
`login_area` varchar(55) DEFAULT NULL COMMENT '登录地区',
`login_user_agent` varchar(155) DEFAULT NULL COMMENT '登录设备头',
`login_time` datetime DEFAULT NULL COMMENT '登录时间',
`login_status` tinyint(1) DEFAULT '1' COMMENT '登录状态 1 成功 2 失败',
PRIMARY KEY (`log_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=9 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_now_service`
--
DROP TABLE IF EXISTS `v2_now_service`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8 */;
CREATE TABLE `v2_now_service` (
`service_id` bigint(20) NOT NULL AUTO_INCREMENT,
`kefu_code` varchar(32) NOT NULL COMMENT '客服标识',
`customer_id` varchar(32) NOT NULL COMMENT '访客id',
`client_id` varchar(32) NOT NULL COMMENT '访客的客户端id',
`create_time` int(10) NOT NULL COMMENT '记录添加时间',
`service_log_id` int(11) DEFAULT '0' COMMENT '当前服务的日志id',
PRIMARY KEY (`service_id`) USING BTREE
) ENGINE=InnoDB AUTO_INCREMENT=2292 DEFAULT CHARSET=utf8 ROW_FORMAT=COMPACT;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `v2_operate_log`
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`cate_id` int(11) NOT NULL COMMENT '所属分类id',
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