-
Notifications
You must be signed in to change notification settings - Fork 37
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
Exporting not working in a mobile browser #24
Comments
What's happening? Can you download the file but can't open it in Acrobat Reader on your phone? |
Mobile OS: Windows Phone 8.1 Highcharts export works fine. The phone downloads the file (PNG, JPG, PDF), asks me if I want to open or save the file on my phone, and shows it without problems. Client-side export doesn't do anything or respond if click on the PNG, JPG or PDF item from the context menu. The phone doesn't download the file (PNG, JPG, PDF), it doesn't ask me to open or save the file, or show the file. Test address I used: http://www.highcharts.com/plugin-registry/single/37/highcharts-export-clientside. Note: Client-side export works fine in a desktop browser, but for some reason, it doesn't work in a mobile browser. I haven't tested other mobile browsers yet so it's possible that it may work on Android or IPhone. |
I tried to emulate an IE11 as “Windows Phone” (in the developer tools, F12) but no luck there, it still works. No idea if this really emulates anything. |
I got a Javascript error from canvas-tools.js when emulating IE 11 as Windows Phone (the browser I used for emulation was IE 11 Desktop). And this happens when I go to the client-side export address: http://www.highcharts.com/plugin-registry/single/37/highcharts-export-clientside. But it works normally without errors if I go the highcharts export page: http://www.highcharts.com/demo/line-basic |
Ok, I try to run some tests on Android and IPhone using Chrome and Safari. If it works with them then it's clearly an IE-specific issue. |
Here are more test results. Test address: http://www.highcharts.com/plugin-registry/single/37/highcharts-export-clientside IPhone 6S Plus (Safari 9, IOS9) Samsung Galaxy S6 Edge (Chrome 44, Android Lollipop 5.1.1) So to me it looks like this plugin is compatible only with desktop browsers. |
I can confirm that only CSV and XLS export options are available in Chrome or Safari on iOS 9 (missing PNG, JPG, PDF & SVG). Charts are displayed without any issues. |
It won't open files such as PDF although I have Adobe Reader in my phone. However, normal Highcharts exporting works with mobile browsers and it always asks whether I want to open the file in a mobile browser. So are mobile browsers supported in client-side exporting?
The text was updated successfully, but these errors were encountered: