Dyad 2: Unable to change site header image

[chti56]

Steps to replicate

Using the Dyad 2 theme on the site: massagescorporels.wordpress.com
I can't change the header image on this site despite different issues tried, as described in several threads.

[massagescorporels.wordpress.com]

Result

The header image doesn't change.

Expected

What can be done to fix this problem?

• User report: [shortlink to chat/forum thread/ticket, ie #12345-hc]
• Follow-up ticket: [shortlink to ticket, ie #12345-zd]

Update

I am reopening the issue as this is happening again with a different customer's website. The header image is not changing under Customize > Header Image, no matter what is changed in either "Content options", "Featured content", or "Header image".

What I did:

• Checked for custom CSS, none at the site (other than the one below which I added to fix the bug after the fact)
• Temporarily deactivated all plugins on the site and the issue still persisted.
• Checked that homepage is set to show the Woo products (Shop).
• Checked that the homepage has a featured image, and it does, but it doesn't show on the homepage.

How to verify issue:

Go to Customize > Additional CSS and temporarily remove the custom CSS added as a workaround. The header image that is "stuck" will show again, and it's not the one either in Customize > Header Image, or the one set as a featured image in the Page details in the WordPress editor.

Workaround offered in CSS:

.home .site-banner-thumbnail {
background-image: url(ADD URL) !important;
}

[laurelfulford]

Hi @chti56! Thanks for letting us know about this!

Looking at massagescorporels.wordpress.com, it looks like beach photo you have selected on the left is now successfully set as the header image on your site.

Can you please confirm if this is set up as you'd like it to be now? Thanks!

[cathymcbride]

Closing based on age and previous comment.

[davipontesblog]

I am reopening the issue as this is happening again with a customer's website. The header image is not changing under Customize > Header Image, no matter what is changed in either "Content options", "Featured content", or "Header image".

What I did:

• Checked for custom CSS, none at the site (other than the one below which I added to fix the bug after the fact)
• Temporarily deactivated all plugins on the site and the issue still persisted.
• Checked that homepage is set to show the Woo products (Shop).
• Checked that the homepage has a featured image, and it does, but it doesn't show on the homepage.

How to verify issue:

• Go to Customize > Additional CSS and temporarily remove the custom CSS added as a workaround. The header image that is "stuck" will show again, and it's not the one either in Customize > Header Image, or the one set as a featured image in the Page details in the WordPress editor.

User's site: cook-with-love.com
Ticket: 7474874-zen

Workaround offered in CSS:

/* Replace header image on the homepage of the site to fix Dyad 2 theme bug preventing from changing the image in the Customizer 7474874-zen DP */
.home .site-banner-thumbnail {
background-image: url(https://cook-with-love.com/wp-content/uploads/2023/12/FREE-SHIPPING.png) !important;
}

[github-actions]

Support References

This comment is automatically generated. Please do not edit it.

• 12345-zen
• 7474874-zen