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[GlobalStep] User navigates to the Blank screen upon filtering transactions. #1632

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1 of 3 tasks
gglobalstep opened this issue Apr 20, 2021 · 2 comments · Fixed by woocommerce/woocommerce-admin#7423
Closed
1 of 3 tasks

[GlobalStep] User navigates to the Blank screen upon filtering transactions. #1632

gglobalstep opened this issue Apr 20, 2021 · 2 comments · Fixed by woocommerce/woocommerce-admin#7423
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@aprea
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priority: low The issue/PR is low priority—not many people are affected or there’s a workaround, etc. size: small The issue is sized small. status: has pr The issue has a PR. type: bug The issue is a confirmed bug.

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@gglobalstep
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gglobalstep commented Apr 20, 2021 •
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Bug Description:

User navigates to the Blank screen upon filtering transactions using "Before" or "After" date filter after using "Between" date filter.

Environment:

Woocommerce Version : WooCommerce 5.2.2
WordPress version: (v5.7)

PC:
Windows 10, Mac 10.14.6
Chrome(Version 89.0.4389.90)
Firefox(Version 87.0)
Safari: v13.1.1

Steps To Reproduce:

  1. Create any test site using JN site.
  2. Install and activate all the required plugins
  3. Install and activate WooCommerce Payments plugin.
  4. Complete the onboarding setup wizard.
  5. Add some products.
  6. Go to frontend and complete the checkout process for any product with WooCommerce payment method.
  7. Go to Payments->Transactions.
  8. Now filter the transactions using between the dates filter.
  9. Note that transactions are displayed as per the filter applied.
  10. Now filter the transactions using "Before" or "After" date filter.
  11. Observe that user navigates to the Blank screen.

Actual Result:

User navigates to the Blank screen upon filtering transactions using "Before" or "After" date filter after using "Between" date filter.

Expected Result:

Transactions should be display upon filtering transactions using "Before" or "After" date filter after using "Between" date filter.

Video:

1632.mp4

Isolating the problem (mark completed items with an [x]):

  • I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
  • This bug happens with a default WordPress theme active, or Storefront.
  • I can reproduce this bug consistently using the steps above.
``` ` ### WordPress Environment ###

WordPress address (URL): https://hot-damsel.jurassic.ninja
Site address (URL): https://hot-damsel.jurassic.ninja
WC Version: 5.2.2
REST API Version: ✔ 5.2.2
WC Blocks Version: ✔ 4.9.1
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.1.5
Log Directory Writable: ✔
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –

Server Environment

Server Info: Apache/2.4.46 (Unix) OpenSSL/1.0.2g
PHP Version: 7.4.16
PHP Post Max Size: 1 GB
PHP Time Limit: 30
PHP Max Input Vars: 5000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.33-0ubuntu0.16.04.1-log
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 5.2.2
WC Database Prefix: wp_
Total Database Size: 4.20MB
Database Data Size: 2.67MB
Database Index Size: 1.53MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 1.45MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 24
page: 6
post: 2
product: 20
product_variation: 7
revision: 5
shop_order: 15
shop_order_refund: 3
shop_subscription: 2

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (12)

Query Monitor: by John Blackbourn – 3.6.7
Code Snippets: by Code Snippets Pro – 2.14.1
Companion Plugin: by Osk – 1.18
Creative Mail by Constant Contact: by Constant Contact – 1.3.5
Facebook for WooCommerce: by Facebook – 2.3.5
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
WooCommerce Blocks: by Automattic – 4.9.1
WooCommerce Payments: by Automattic – 2.3.0
WooCommerce Shipping & Tax: by Automattic – 1.25.11
WooCommerce Subscriptions: by WooCommerce – 3.0.12
WooCommerce: by Automattic – 5.2.2

Inactive Plugins (2)

Akismet Anti-Spam: by Automattic – 4.1.9
Hello Dolly: by Matt Mullenweg – 1.7.2

Dropin Plugins (1)

db.php: Query Monitor Database Class

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

WC Pages

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Storefront
Version: 3.5.1
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

Templates

Overrides: –

Subscriptions

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://hot-damsel.jurassic.ninja
Subscription Statuses: wc-active: 1
wc-on-hold: 1

WooCommerce Account Connected: ❌ No
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

Store Setup

Country / State: United States (US) — California

Subscriptions by Payment Gateway

WooCommerce Payments: wc-active: 1
wc-on-hold: 1

Payment Gateway Support

WooCommerce Payments: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Action Scheduler

Complete: 94
Oldest: 2021-04-20 06:57:03 +0000
Newest: 2021-04-20 13:03:28 +0000

Pending: 3
Oldest: 2021-04-21 11:48:03 +0000
Newest: 2021-05-04 10:49:28 +0000

Status report information

Generated at: 2021-04-20 14:37:17 +00:00
`

</details>
@kalessil kalessil added type: bug The issue is a confirmed bug. priority: low The issue/PR is low priority—not many people are affected or there’s a workaround, etc. labels Apr 20, 2021
@kalessil kalessil added the size: small The issue is sized small. label Jun 22, 2021
@kalessil
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We released a fixed a while ago, and need to re-evaluate if the ticket is still relevant.

@kalessil kalessil mentioned this issue Jul 22, 2021
Closed
This was referenced Jul 27, 2021
Closed
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@aprea aprea added the status: has pr The issue has a PR. label Jul 27, 2021
@aprea aprea self-assigned this Jul 27, 2021
@aprea
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aprea commented Jul 27, 2021

PR raised upstream in the woocommerce-admin repo here woocommerce/woocommerce-admin#7423

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priority: low The issue/PR is low priority—not many people are affected or there’s a workaround, etc. size: small The issue is sized small. status: has pr The issue has a PR. type: bug The issue is a confirmed bug.
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@aprea @kalessil @gglobalstep