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Fatal error in subscriptions-core reference to WC_Subscriptions class in WCS_PayPal class #3245

Closed
brianyu28 opened this issue Oct 28, 2021 · 11 comments · Fixed by Automattic/woocommerce-subscriptions-core#27
Closed

Fatal error in subscriptions-core reference to WC_Subscriptions class in WCS_PayPal class #3245

brianyu28 opened this issue Oct 28, 2021 · 11 comments · Fixed by Automattic/woocommerce-subscriptions-core#27
Labels
component: wcpay subscriptions Issues related to Stripe Billing Subscriptions priority: critical The issue is critical—e.g. a fatal error, security problem affecting many customers. type: bug The issue is a confirmed bug.

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@brianyu28
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brianyu28 commented Oct 28, 2021 •
edited by haszari
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Describe the bug

A few users have reported the error Uncaught Error: Class 'WC_Subscriptions' not found coming from
/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/gateways/paypal/class-wcs-paypal.php:630.

https://wordpress.org/support/topic/fatal-php-errors-in-version-3-2-0-php-7-2-34/#post-15016289

My understanding is that WC_Subscriptions is not a class defined in subscriptions-core, so references to it in subscriptions-core should be removed.

To Reproduce

Haven't yet been able to reproduce.

Desktop (please complete the following information):

  • OS: [e.g. iOS]
  • Browser [e.g. chrome, safari]
  • Version [e.g. 22]

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • Browser [e.g. stock browser, safari]
  • Version [e.g. 22]

Additional context

WC Version: 5.8.0 REST API Version: ✔ 5.8.0 WC Blocks Version: ✔ 5.9.1 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.7.2 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: ✔

Server Info: nginx
PHP Version: 7.3.31
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 7.78.0
OpenSSL/1.1.1d

Active Plugins (26)

Akismet Anti-Spam: by Automattic – 4.2.1
AMP: by AMP Project Contributors – 2.1.4
CoBlocks: by GoDaddy – 2.18.1
Facebook for WooCommerce: by Facebook – 2.6.5
WordPress.com Editing Toolkit: by Automattic – 3.17756
GA Google Analytics: by Jeff Starr – 20210719
Google Listings and Ads: by WooCommerce – 1.5.1
Site Kit by Google: by Google – 1.44.0
Gutenberg: by Gutenberg Team – 11.7.1
Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
Jetpack: by Automattic – 10.3-beta
Layout Grid: by Automattic – 1.7
Page Optimize: by Automattic – 0.5.1
Crowdsignal Polls & Ratings: by Automattic
Inc. – 3.0.1

Rearrange Woocommerce Products: by Aslam Doctor – 3.0.4
Splitit - WooCommerce plugin: by IWD – 3.0.1
Tax Rate Upload: by Adam Bowen – 2.4.5
Braintree for WooCommerce Payment Gateway: by WooCommerce – 2.6.1
WooCommerce Stripe Gateway: by WooCommerce – 5.7.0
Booster for WooCommerce: by Pluggabl LLC – 5.4.8
WooCommerce PayPal Payments: by WooCommerce – 1.6.1
WooCommerce Square: by WooCommerce – 2.6.0
WooCommerce: by Automattic – 5.8.0
Yoast SEO: by Team Yoast – 17.4
Wp Edit Password Protected: by Noor alam – 1.1.8
WP-Spreadplugin: by Thimo Grauerholz – 4.8.5

Inactive Plugins (5)

Classic Editor: by WordPress Contributors – 1.6.2
UsersWP - ReCaptcha: by AyeCode Ltd – 1.3.10
WooCommerce Payments: by Automattic – 3.2.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.19

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

Must Use Plugins (2)

Health Check Troubleshooting Mode: by – 1.7.2
WP.com Site Helper: by –
@brianyu28 brianyu28 added type: bug The issue is a confirmed bug. component: wcpay subscriptions Issues related to Stripe Billing Subscriptions labels Oct 28, 2021
@haszari
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haszari commented Oct 28, 2021

Possibly need Paypal gateway installed and configured - I see Paypal mentioned in all the reports.

@haszari
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haszari commented Oct 28, 2021

That class WCS_PayPal should probably not be invoked at all, since WC Pay Subscriptions only supports WC Pay gateway. I'm looking at how to disable it higher up.

@haszari haszari mentioned this issue Oct 28, 2021
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@haszari
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haszari commented Oct 28, 2021

Possibly requires Braintree for WooCommerce Payment Gateway installed and active. (PayPal alternative plugin)

@haszari
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haszari commented Oct 28, 2021

Stack trace:

Error Details
=============
An error of type E_ERROR was caused in line 630 of the file /home1/comingp2/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/gateways/paypal/class-wcs-paypal.php. Error message: Uncaught Error: Class 'WC_Subscriptions' not found in /home1/comingp2/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/gateways/paypal/class-wcs-paypal.php:630
Stack trace:
#0 /home1/comingp2/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/gateways/paypal/includes/abstracts/abstract-wcs-sv-api-base.php(413): WCS_PayPal->get_version()
#1 /home1/comingp2/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/gateways/paypal/includes/abstracts/abstract-wcs-sv-api-base.php(323): WCS_SV_API_Base->get_request_user_agent()
#2 /home1/comingp2/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/gateways/paypal/includes/abstracts/abstract-wcs-sv-api-base.php(105): WCS_SV_API_Base->get_request_args()
#3 /home1/comingp2/public_html/wp-content/plugins/woocommerce-payments/vendor/woocommerce/subscriptions-core/includes/gateways/paypal

@haszari
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haszari commented Oct 28, 2021

Based on that call stack it looks like this is happening when preparing a request to the PayPal API, in subs-core code. So that's a bug - WC Subscriptions pro is not active, so all subscriptions should use WC Pay (or manual/paused).

@apmwebdev
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Another report in 32333443-hc. SSR posted below. They are on PHP 7.2.34.

### WordPress Environment ###

WordPress address (URL): https://www.merrette.com
Site address (URL): https://www.merrette.com
WC Version: 5.7.1
REST API Version: ✔ 5.7.1
WC Blocks Version: ✔ 5.7.2
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.6.5
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.78.0
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.7.1
WC Database Prefix: portal_
Total Database Size: 50.64MB
Database Data Size: 35.28MB
Database Index Size: 15.36MB
portal_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
portal_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
portal_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
portal_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
portal_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_actionscheduler_actions: Data: 1.02MB + Index: 0.56MB + Engine InnoDB
portal_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_actionscheduler_logs: Data: 0.34MB + Index: 0.27MB + Engine InnoDB
portal_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
portal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_options: Data: 7.02MB + Index: 1.08MB + Engine InnoDB
portal_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_pmxi_images: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
portal_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_pmxi_posts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
portal_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_postmeta: Data: 7.44MB + Index: 6.11MB + Engine InnoDB
portal_posts: Data: 4.08MB + Index: 0.64MB + Engine InnoDB
portal_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_term_relationships: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
portal_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_usermeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
portal_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
portal_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
portal_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
portal_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
portal_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_wc_product_meta_lookup: Data: 0.25MB + Index: 0.48MB + Engine InnoDB
portal_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
portal_yith_wcwl: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
portal_yith_wcwl_lists: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
portal_yoast_indexable: Data: 2.52MB + Index: 0.69MB + Engine InnoDB
portal_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
portal_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
portal_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
portal_yoast_seo_links: Data: 0.23MB + Index: 0.14MB + Engine InnoDB
wpstg0_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wpstg0_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpstg0_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_options: Data: 2.17MB + Index: 0.08MB + Engine InnoDB
wpstg0_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_postmeta: Data: 2.52MB + Index: 1.97MB + Engine InnoDB
wpstg0_posts: Data: 2.52MB + Index: 0.28MB + Engine InnoDB
wpstg0_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpstg0_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpstg0_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg0_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wc_product_meta_lookup: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
wpstg0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

addify_rfq: 2
addify_whp: 6
attachment: 860
blocks: 8
featured_item: 8
global_product_addon: 2
jp_pay_product: 597
nav_menu_item: 41
page: 94
post: 11
product: 138
product_variation: 1438
revision: 289
shop_coupon: 13
shop_order: 62
shop_order_refund: 3
ux_template: 1
wpcf7_contact_form: 5

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (32) ###

Akismet Anti-Spam: by Automattic – 4.2.1
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Creative Mail by Constant Contact: by Constant Contact – 1.4.6
Bayna - Deposits for WooCommerce: by Codeixer – 1.1.3
Facebook for WooCommerce: by Facebook – 2.6.5
Hide Categories Or Products On Shop Page: by Kaushik Nakrani – 1.0.3
Hide Price and Add to Cart Button: by Addify – 1.2.4
Jetpack: by Automattic – 10.1
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.3
Menu Image: by Rui Guerreiro – 3.0.4
MOJO Marketplace: by Mike Hansen – 1.5.8
Nextend Social Login: by Nextendweb – 3.1.1
OptinMonster: by OptinMonster Team – 2.6.4
Really Simple SSL: by Really Simple Plugins – 5.1.1
User Role Editor: by Vladimir Garagulya – 4.60.2
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.4
WooCommerce Stripe Gateway: by WooCommerce – 5.6.0
WooCommerce Payments: by Automattic – 3.0.0
WooCommerce Product Add-ons: by WooCommerce – 4.2.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
WooCommerce USPS Shipping: by WooCommerce – 4.4.64
WooCommerce: by Automattic – 5.7.1
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 17.2.1
WP Add Mime Types: by Kimiya Kitani – 3.0.0
WP All Import: by Soflyy – 3.6.2
WP File Manager: by mndpsingh287 – 7.1.2
WP STAGING: by WP-STAGING – 2.8.8
WPForms Lite: by WPForms – 1.6.9
YITH WooCommerce Badge Management: by YITH – 1.5.1
YITH WooCommerce Wishlist: by YITH – 3.1.1

### Inactive Plugins (1) ###

Stripe For WooCommerce: by Payment Plugins
support@paymentplugins.com – 3.3.10


### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.1.1
WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #883 - /shop/
Cart: #1539 - /cart/
Checkout: #1541 - /checkout/
My account: #1543 - /my-account/
Terms and conditions: #1882 - /terms-and-conditions/

### Theme ###

Name: Flatsome
Version: 3.14.3
Author URL: http://www.uxthemes.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php


### Action Scheduler ###

Complete: 1,070
Oldest: 2021-09-02 20:07:34 -0400
Newest: 2021-10-03 02:02:13 -0400

Failed: 2
Oldest: 2021-05-02 01:26:02 -0400
Newest: 2021-05-13 21:55:05 -0400

Pending: 165
Oldest: 2021-10-03 18:56:51 -0400
Newest: 2021-11-16 00:29:43 -0500


### Status report information ###

Generated at: 2021-10-03 02:02:22 -04:00

@slash1andy
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Another report in 32333443-hc. SSR posted below. They are on PHP 7.2.34.

When they came back to chat, we walked through installing 3.1, which solved the issue.

@haszari haszari changed the title Fatal error in subscriptions-core code with reference to WC_Subscriptions Fatal error in subscriptions-core reference to WC_Subscriptions class in WCS_PayPal class Oct 28, 2021
@haszari haszari added the priority: critical The issue is critical—e.g. a fatal error, security problem affecting many customers. label Oct 28, 2021
@haszari
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haszari commented Oct 28, 2021

Marking this as critical until we confirm how common this is.

@james-allan james-allan mentioned this issue Oct 28, 2021
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@james-allan
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Pulling in this comment from the first PR proposal so the context is included here too.

The reason we init PayPal in core is for downgrade reasons. If a WC Subscriptions store previously had PayPal Subscriptions, and they downgrade to WC Payments we need to be able to send the request to cancel those subscriptions at PayPal.

I think the end game for loading PayPal in core is a bit more complex. Something like only load it if there are PayPal Subscriptions left on the site.

So I think to patch this error we can either:

  • Fix the core issue and replace the WC_Subscriptions class use with WC_Subscriptions_Core_Plugin::instance()->get_plugin_version(), or
  • Do something like this and just not load PayPal at all and then investigate how we want to handle it.

The only reason why I think 2 might be a consideration is because I personally haven't tested the flow of having a PayPal Subscription, downgrading, switching to WC Pay Subscriptions, and confirming that PayPal cancels the old subscription. But I'd generally be in favour of going with 1, just in case - as a safer option.

Original comment: Automattic/woocommerce-subscriptions-core#24 (comment)

@solstudioim
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solstudioim commented Oct 29, 2021 •
edited
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As reported in 32458900-HC, the user updated to 3.2.1, but WC Pay backend threw an empty screen.

Screenshot: https://d.pr/i/MWJlli
Video screencast: https://drive.google.com/file/d/11HAoIT9tv_RwuFF0tok98V8-NafOyVfB/view

They temporarily used version 3.0.0, all working

SSR with version 3.2.1 active ` ### WordPress Environment ###

WordPress address (URL): https://www.lumengy.com
Site address (URL): https://www.lumengy.com
WC Version: 5.8.0
REST API Version: ✔ 5.8.0
WC Blocks Version: ✔ 5.9.1
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.7.2
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.35-38-log
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

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WC Database Prefix: wp_
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Database Data Size: 29.56MB
Database Index Size: 8.58MB
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Post Type Counts

aiosrs-schema: 1
attachment: 878
cms_block: 30
cpt_iconic_wlv: 9
cwginstocknotifier: 29
e-landing-page: 1
elementor_library: 7
mc4wp-form: 1
nav_menu_item: 55
oembed_cache: 6
page: 17
post: 2
product: 38
revision: 1
shop_coupon: 17
shop_order: 256
shop_order_refund: 6
woodmart_sidebar: 1
woodmart_slide: 2
wpcf7_contact_form: 3

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (19)

Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 2.4.1
Contact Form 7: by Takayuki Miyoshi – 5.5.2
Elementor Pro: by Elementor.com – 3.4.2
Elementor: by Elementor.com – 3.4.6
WooCommerce Linked Variations by Iconic: by Iconic – 1.2.0
Jetpack: by Automattic – 10.2.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Order Status History for WooCommerce: by alx359 – 1.7.3
Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.1.1
WooCommerce Amazon Fulfillment: by Never Settle – 3.3.8
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
WooCommerce Payments: by Automattic – 3.2.1
WooCommerce Shipping & Tax: by WooCommerce – 1.25.19
WooCommerce Shipment Tracking: by WooCommerce – 1.6.29
WooCommerce: by Automattic – 5.8.0
Woodmart Core: by – 1.0.29
Yoast SEO Premium: by Team Yoast – 17.4
Yoast SEO: by Team Yoast – 17.4
Yoast SEO: WooCommerce: by Team Yoast – 14.4

Inactive Plugins (1)

Smush: by WPMU DEV – 3.9.1

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (7)

Elementor Safe Mode: by Elementor.com – 1.0.0
Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Cache Plugin: by WP Engine – 1.0.2
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

WC Pages

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #9089 - /terms-and-conditions/

Theme

Name: Woodmart
Version: 6.1.5
Author URL: http://themeforest.net/user/xtemos
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

Templates

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

`

@aprea
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aprea commented Oct 29, 2021

Fixed in #3252 (will be released in WooCommerce Payments 3.2.2)

@aprea aprea mentioned this issue Nov 9, 2021
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component: wcpay subscriptions Issues related to Stripe Billing Subscriptions priority: critical The issue is critical—e.g. a fatal error, security problem affecting many customers. type: bug The issue is a confirmed bug.
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