[GlobalStep] "This block has encountered an error and cannot be previewed." message displayed "Checkout" block editor page after enabling "WooPayments" option. #8676
Labels
focus: checkout payments
priority: high
The issue/PR is high priority—it affects lots of customers substantially, but not critically.
type: bug
The issue is a confirmed bug.
Bug Description:
"This block has encountered an error and cannot be previewed." message displayed "Checkout" block editor page after enabling "WooPayments" option from "Woocommerce > Settings > Payments" page.
Environment:
Woocommerce Version: 8.9.0.20
WooPayments version: 7.5.1
WordPress version: 6.5.2
PC:
Windows 10
Chrome (Version 124.0.6367.61)
Firefox (Version 125.0.1)
Steps To Reproduce:
Actual Result:
"This block has encountered an error and cannot be previewed." message displayed "Checkout" block editor page after enabling "WooPayments" option from "Woocommerce > Settings > Payments" page.
Expected Result:
"Checkout" block editor page should be displayed properly without any error after enabling "WooPayments" option from "Woocommerce > Settings > Payments" page.
Video:
8676.mp4
Isolating the problem (mark completed items with an [x]):
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WordPress Environment
WC Version: 8.9.0.20
REST API Version: ✔ 8.9.0.20
Action Scheduler Version: ✔ 3.7.4
Log Directory Writable: ✔
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: ✔
Server Environment
Server Info: nginx
PHP Version: 8.1.28
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 8.7.1
OpenSSL/3.0.11
SUHOSIN Installed: –
MySQL Version: 10.6.17-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
Database
WC Database Version: 8.9.0.20
WC Database Prefix: wp_
Total Database Size: 3.81MB
Database Data Size: 1.91MB
Database Index Size: 1.90MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.30MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_posts: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpml_mails: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
Post Type Counts
attachment: 24
page: 8
post: 2
product: 18
product_variation: 7
revision: 1
shop_coupon: 1
shop_order_placehold: 15
wp_font_face: 33
wp_font_family: 12
wp_global_styles: 1
wp_navigation: 1
wp_template: 1
wp_template_part: 2
Security
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
Active Plugins (5)
Query Monitor: by John Blackbourn – 3.15.0
Code Snippets: by Code Snippets Pro – 3.6.4
WooPayments: by Automattic – 7.5.1
WooCommerce: by Automattic – 8.9.0.20
WP Mail Logging: by WP Mail Logging Team – 1.12.0
Inactive Plugins (2)
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
Jetpack: by Automattic – 13.4-a.3
Dropin Plugins ()
advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: Memcached
Must Use Plugins (1)
load.php: by –
Settings
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –
Logging
Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 551 KB
WC Pages
Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #2 - /sample-page/
Theme
Name: Twenty Twenty-Four
Version: 1.1
Author URL: https://wordpress.org
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ❌ Not declared
Templates
Overrides: /srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/error.php
/srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/notice.php
/srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/success.php
WooPayments
Version: 7.5.1
Connected to WPCOM: Yes
WPCOM Blog ID: 232062259
Account ID: acct_1P6vCXC4BWlC9t2H
Payment Gateway: Enabled
Test Mode: Enabled
Enabled APMs: card
WooPay: Disabled
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Public Key Encryption: Disabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Enabled
Admin
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
Daily Cron: ✔ Next scheduled: 2024-04-19 13:33:32 +00:00
Options: ✔
Notes: 68
Onboarding: completed
Action Scheduler
Canceled: 4
Oldest: 2024-04-18 14:26:50 +0000
Newest: 2024-04-18 15:05:40 +0000
Complete: 99
Oldest: 2024-04-18 13:33:34 +0000
Newest: 2024-04-19 11:54:14 +0000
Failed: 3
Oldest: 2024-04-18 13:35:54 +0000
Newest: 2024-04-18 13:44:35 +0000
Pending: 2
Oldest: 2024-04-19 13:34:39 +0000
Newest: 2024-04-19 23:50:01 +0000
Status report information
Generated at: 2024-04-19 12:08:12 +00:00
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