Broken onboarding flows while setting up live payments from test-drive account #9358
Labels
focus: account lifecycle
priority: high
The issue/PR is high priority—it affects lots of customers substantially, but not critically.
type: bug
The issue is a confirmed bug.
Describe the bug
During the smoke testing of the WooPayments 8.1.1 patch release, we encountered an irregular and challenging-to-replicate behavior in the onboarding flow. Specifically, when the “Set up live payments” button is clicked, it sometimes redirects users to the Connect page instead of the MOX screen. The critical concern in these instances is that the account, though live-onboarded, continues to be treated as if in development mode. This results in operational disruptions, with actions such as processing payments, loading transactions and deposits generating errors.
To Reproduce
Expected behavior
When the “Set up payments” button is clicked, the user should be redirected to the MOX screen, not the Connect page. Additionally, it is crucial to ensure that the test mode is correctly configured during this process.
Additional context
p1724745169469109-slack-C03KTTK2YMA
p1724281242025799-slack-CGGCLBN58
p1724318140132799-slack-C06LP39P804
The text was updated successfully, but these errors were encountered: