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Domain Management: add domain mapping DNS error messaging #2397

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designsimply opened this issue Jan 13, 2016 · 2 comments
Closed

Domain Management: add domain mapping DNS error messaging #2397

designsimply opened this issue Jan 13, 2016 · 2 comments
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[Feature Group] Emails & Domains Features related to email integrations and domain management. [Pri] Low Address when resources are available. [Type] Enhancement Changes to an existing feature — removing, adding, or changing parts of it

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@designsimply
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Steps to reproduce:

  1. Go to https://wordpress.com/domains/add and select any site
  2. Add domain mapping for a domain that was purchased elsewhere with the name servers not yet pointed to ns1.wordpress.com, ns2.wordpress.com, or ns3.wordpress.com
  3. Complete the purchase
  4. Go to https://wordpress.com/domains/manage
  5. Click on the domain mapping
  6. Look for any kind of indicator noting how to make the mapped domain work

Result: there are no help messages or indicators pointing out that the name servers must be mapped to WordPress.com in order for a mapped domain to work—the domain will not work until the DNS at the registrar where the domain is being managed is updated and has time to propagate, but if you are not familiar with how domains work then it's difficult to figure that out.

screen shot 2016-01-13 at 16 29 47

Comment from @breezyskies

Suggested copy:

screen shot 2015-07-07 at 3 46 55 pm

Comment from @umurkontaci

Do we have an endpoint that shows whether the domain is pointing to our NSes?

@designsimply designsimply added [Type] Enhancement Changes to an existing feature — removing, adding, or changing parts of it [Pri] Low Address when resources are available. [Feature Group] Emails & Domains Features related to email integrations and domain management. labels Jan 13, 2016
@designsimply
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Comment from @klimeryk

Yup, there's the /domains/:domain/check-nameservers endpoint 👍

Note (for reference), you can find a list of endpoints by entering /help on the console at https://developer.wordpress.com/docs/api/console/ but you may need to search the code directly for undocumented endpoints.

@klimeryk
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Fixed by #3329.

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Labels
[Feature Group] Emails & Domains Features related to email integrations and domain management. [Pri] Low Address when resources are available. [Type] Enhancement Changes to an existing feature — removing, adding, or changing parts of it
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