Jetpack Connect: Send a email reminder for those users who didn't complete the connection

[johnHackworth]

When a user starts a connection process in jetpack-connect, but they don't have an installed or active version of jetpack in their sites, we need to redirect them to their own wp-admin so they manually install/active jetpack. On those cases, we depend on them to manually click on the "connect" button of their dashboards to complete the process.

Since some users can stop there and not keep going with the whole flow, we need to detect when this happens (probably storing some flag in .com user profile when they start the flow) and send them an email reminder after X time that they can complete the connection doing this or that.

[stale]

This issue has been marked as stale because it hasn't been updated in a while. It will be closed in a week.
If you would like it to remain open, can you please you comment below and see what you can do to get things moving with this issue?
Thanks! 🙏

[tyxla]

This is still useful to have.

[github-actions]

This issue is stale because it has been 180 days with no activity. You can keep the issue open by adding a comment. If you do, please provide additional context and explain why you’d like it to remain open. You can also close the issue yourself — if you do, please add a brief explanation and apply one of relevant issue close labels.

[tyxla]

This would still be useful to have and a good way to reduce Jetpack signup/onboarding churn rate.

cc @Automattic/jetpack-voyager in case they're interested to give it a spin.

[monsieur-z]

I'll add it to our maintenance board so that we keep track of it. I doubt it will be addressed in the short or medium term, though.

[robertbpugh]

This is also in my marketing email backlog. But also not a short term fix. Will add this ticket as a reference.

[github-actions]

This issue is stale because it has been 180 days with no activity. You can keep the issue open by adding a comment. If you do, please provide additional context and explain why you’d like it to remain open. You can also close the issue yourself — if you do, please add a brief explanation and apply one of relevant issue close labels.

[robertbpugh]

We did this idea! Although, it's not working as well as we'd hoped. If you have any ideas on how to improve, please let us know here: pbNhbs-19s-p2. Going to close this ticket.