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Email Opt-out and Suppression list functionality #543

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carlo-quinonez opened this issue Jan 16, 2024 · 0 comments
Open

Email Opt-out and Suppression list functionality #543

carlo-quinonez opened this issue Jan 16, 2024 · 0 comments

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@carlo-quinonez
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carlo-quinonez commented Jan 16, 2024

I opened a ticket for the Azure Communication Services documentation. The quick summary is the documentation mention "opt-out" and "suppression list" in several places (1 2). We integrated ACS on the assumption these capabilities would be present.

However, ACS still lacks any APIs or portals to view or manage suppressed emails, nor does ACS provide a way for customers to opt-out. I checked the roadmap and do not see any items relating to email.

I've made a feature request. However, given the legal requirements for providing unsubscribe links and the fact that it's mentioned in the docs, I'd consider this a bug.

cross-posted to azure/communication-preview#162

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