Failed to fetch 7TV, BetterTTV and FrankerFaceZ emotes (Error: TimeoutError)

[kamild1996]

Checklist

• I'm reporting a problem with Chatterino
• I've verified that I'm running the most recent nightly build or stable release
• I've looked for my problem on the wiki
• I've searched the issues and pull requests for similar looking reports

Describe your issue

After reinstalling Windows and Chatterino, any of the custom emotes don't load because of the TimeoutError. When using browser extensions such as BetterTTV, all emotes incl. 7TV and FFZ ones do work.

Screenshots

OS and Chatterino Version

Chatterino 2.5.1 (commit eafcb94) on Windows 11 Version 24H2

[pajlada]

Can you test using the latest nightly build from https://github.com/Chatterino/chatterino2/releases/tag/nightly-build to see if that fixes your issue?
https://wiki.chatterino.com/Help/#what-is-nightly-and-how-to-use-install-it has some info about what nightly is

[kamild1996]

On the latest nightly (commit [3c2a422]), the issue seems to present differently - I see no errors on chat, but emotes are instead blank:

[pajlada]

Could you try clearing the cache?
Open settings (CTRL+P), search for "clear cache", click the "Clear Cache" button, restart Chatterino

[kamild1996]

Could you try clearing the cache? Open settings (CTRL+P), search for "clear cache", click the "Clear Cache" button, restart Chatterino

Just tried it, unfortunately it did not change anything.

[pajlada]

If you press F10 it will open a debug window with some information about network requests & images. Can you copy the output from that here?

[kamild1996]

If you press F10 it will open a debug window with some information about network requests & images. Can you copy the output from that here?

LiveUpdates failed connections: 10
LiveUpdates subscription backlog: 5
NetworkData: 63
PubSub connections: 1
PubSub topic backlog: 0
PubSub topic listening: 2
PubSub topic pending listens: 0
http request started: 82
http request success: 19
image bytes: 16.00 KiB
image bytes (ever loaded): 16.00 KiB
image bytes (ever unloaded): 0 bytes
images: 6,758
loaded images: 1
message drawing buffers: 12
message elements: 16,512
message layout: 1,000
message layout elements: 4,644
messages: 1,001

[pajlada]

It looks to me like you have some network requests that have been fired and are never succeeding. Your live updates connection seems to be failing too - are you using some sort of firewall that might block non-browser traffic? Or maybe some exotic kind of networking (e.g. starlink)?

[kamild1996]

It looks to me like you have some network requests that have been fired and are never succeeding. Your live updates connection seems to be failing too - are you using some sort of firewall that might block non-browser traffic? Or maybe some exotic kind of networking (e.g. starlink)?

I only have Windows Firewall enabled. I have added a rule for Chatterino to allow all traffic just in case. I have a Pi-hole adblocker running, I tried pausing protection for a moment. I also have a third party antivirus (ESET NOD32 Antivirus), tried adding Chatterino to exclusions and pausing protection. None of it helped, and none of it was needed before reinstalling Windows.

My network is probably standard, using an LTE internet connection.

[Nerixyz]

We might have too many requests in flight at once (we don't limit them). I notice this in local debug builds too. When opening the emote popup without a cache will take about a minute until all requests complete (for me). We might want to add some limiter on that - maybe per origin or even globally.